Kia Sorento Complaints

10,397 consumer complaints on file.

#10690310February 24, 2015
STRUCTURE:BODY:DOOR, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE HAD SEVERAL ISSUES WITH MY KIA SORENTO BEGINNING IN 2013 TWO OF MY DOORS IN THE CAR WOULD NOT OPEN FROM THE OUTSIDE ONLY THE INSIDE. THE DOORS WAS THE FRONT PASSENGER SIDE AND THE REAR DRIVER SIDE. THE MOST RECENT DOOR THAT I AM EXPERIENCING PROBLEMS WITH IS THE FRONT PASSENGER SIDE. I CAN NOT OPEN THE DOOR FROM THE OUTSIDE ONLY THE INSIDE. I HAVE ALSO EXPERIENCED ISSUES WITH MY POWER WINDOWS. LAST YEAR THE FRONT DRIVER WINDOW BROKE AND NOW THIS YEAR THE REAR DRIVER WINDOW IS BROKEN. I HAVE REACHED OUT TO KIA NUMEROUS OF TIMES B/C BEING LOCKED OUT OF YOUR CAR IS A SAFETY ISSUES. I HAVE HAD REALLY STRANGE THINGS HAPPENING WITH MY KIA THAT'S REALLY UNHEARD OF. I HAVE ALSO ASKED KIA TO LOOK INTO IF MY CAR IS POSSIBLY ONE OF THEIR LEMONS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690328February 24, 2015
FUEL/PROPULSION SYSTEM
TL*THE CONTACT OWNS A 2003 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND WITH THE FUEL TANK GAUGE AT 3/4 OR BELOW, THE VEHICLE BEGAN TO SPUTTER AND VIBRATE BEFORE STALLING. THE CONTACT INDICATED THAT THE FUEL TANK NEEDED TO BE AT LEAST 75 PERCENT FULL TO PREVENT THE FAILURE FROM OCCURRING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 209,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689999February 23, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I WAS TRAVELING HOME AT APPROXIMATELY 55 MPH AT THE TIME OF THE INCIDENT. THE SUNROOF WAS FULLY CLOSED AND HAD IMPLODED WITH NO KNOWN CAUSE. GLASS HAD FALLEN ON BOTH THE DRIVER AND PASSENGER RESULTING IN MINOR LACERATIONS. NO OTHER VEHICLES WERE VISIBLE ON THE ROAD AT THE TIME OF THE INCIDENT AND NO FOREIGN OBJECTS SUCH AS ROCKS WERE FOUND IN THE VEHICLE. ... UPDATED 03/19/15*BF UPDATED 6/19/2015*JS
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10690018February 23, 2015
ENGINE, EXTERIOR LIGHTING
FROM THE MOMENT I PURCHASED MY KIA SORENTO MY FAMILY HAS HAD NOTHING BUT ISSUE. FROM REPLACING LIGHT BULBS MONTHLY TO VALVE COVER LEAKAGE TO NOW A KNOCK UNDER THE HOOD. IT HAS 113,000 MILES AND HAS BEEN MAINTAINED. I WOULD NEVER RECOMMEND BUYING ANOTHER KIA TO ANYONE WITH ALL THE ISSUES WE HAVE HAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689756February 21, 2015
EXTERIOR LIGHTING
PASSENGER HEADLIGHT WORKS SOMETIMES ONLY. WHEN I WENT TO REPLACE THE HEADLIGHT, THE BULB STARTED WORKING AGAIN. TOOK THE CAR TO THE DEALER WHERE IT WAS PURCHASED AND WAS INFORMED THAT THE CONNECTOR FOR THE BULB HAD DISINTEGRATED. THE ENTIRE HEADLIGHT ASSEMBLY WAS REPLACED. LESS THAN 6 MONTHS LATER THE CONNECTOR AND THE WIRING IN THE NEW PART HAD TOO DISINTEGRATED. LEADING UP TO THE DISINTEGRATION ON THE REPLACEMENT, I WOULD SMELL AN ELECTRICAL BURNING SMELL. TOOK IT BACK TO THE DEALERSHIP. I WAS TOLD IT WAS GROUNDING OUT, BUT THEY COULD NOT TELL FROM WHERE. MY CONCERNS ARE 1. THE AREA WHERE WIRING IS FAILING MAY CAUSE A FIRE. 2. WHILE DRIVING AT NIGHT, THE HEADLIGHT/S MAY GO OUT MAKING IT IMPOSSIBLE FOR ONCOMING DRIVERS TO SEE MY VEHICLE. SOME OF THE AREAS WHERE I DRIVE ARE NOT WELL LIT AND/OR REFLECTORS ARE USED AS GUIDANCE ALONG THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689772February 21, 2015
SERVICE BRAKES
WAS DRIVING AT A 35 MPH SPEED WHEN I TRIED TO BREAK AND INSTEAD THE VEHICLE ACCELERATED CAUSING ME TO HIT THE VEHICLE I FRONT OF ME. IT WAS AT THE SHOP FOR REPAIR FOR A WEEK THE BREAKS WHERE CHECKED. 2 HOURS AFTER THE CAR WAS OUT THE SHOP I WAS TURNING WHEN INSTEAD OF BREAKING IT ACCELERATES AGAIN CAUSING THE VEH TO LOOSE CONTROL AND HIT THE CURB. I ONLY HAD THE SUB FOR 3 MONTHS AND NEARLY CAUSE ACCIDENTS 3 TIMES... ALSO ON THE HIGHWAY THE BRAKES WON'T WORK I HAVE TO PRESS ON THE BRAKE PEDAL VERY HARD AND STILL TAKES A LONG TIME TO BRAKE. THE VEHICLE IS NOT SAFE AT ALL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10689557February 20, 2015
STEERING
TL* THE CONTACT OWNS A 2005 KIA SORENTO. WHILE DRIVING APPROXIMATELY 7 MPH DOWN AN ICY HILL, THE VEHICLE WAS SHIFTED INTO 4-WHEEL DRIVE BUT IT FAILED TO ENGAGE. THE DRIVER LOST CONTROL AND CRASHED INTO ANOTHER VEHICLE WITHOUT WARNING. THE DRIVER'S SHOULDER AND LEFT ARM WERE INJURED, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRONT PINION FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 119,700. UPDATED 03/31/15*LJ
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10689444February 19, 2015
STEERING
THE TEMPERATURE WAS MINUS 3 DEGREES FAHRENHEIT AND THE PAVED ROAD WAS DRY. THE VEHICLE WAS STOPPED AT A RED LIGHT. WHEN THE LIGHT TURNED GREEN I CROSSED THE INTERSECTION AND WAS GOING ABOUT 25 TO 30 MILES AN HOUR WHEN I COMPLETELY LOST CONTROL OF THE STEERING. THE VEHICLE VEERED TO THE RIGHT QUICKLY. I WAS IN THE RIGHT HAND LANE OF TWO LANES. I COULD NOT HOLD THE STEERING WHEEL TO KEEP THE VEHICLE FROM TURNING. I USED THE BRAKE AND WAS ABLE TO STOP THE VEHICLE BEFORE IT WENT OVER A CURB WHERE I WOULD HAVE HIT A LIGHT POLE. THE VEHICLE COULD NOT BE DRIVEN, SO IT WAS TOWED TO THE KIA DEALERSHIP. THE TIRES WERE FINE. THE SERPENTINE BUILT WAS FINE. THE POWER STEERING FLUID WAS NOT LOW. KIA SERVICE TECHNICIANS REPORTED THAT THE STEERING RACK FAILED AND CAUSED DAMAGE TO THE STEERING PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689475February 19, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
AS I WAS EXITING A HIGHWAY THE SUNROOF LITERALLY EXPLODED/SHATTERED ABOVE MY HEAD SENDING MILLIONS OF GLASS FRAGMENTS AND NUMEROUS LARGER SHARDS RAINING DOWN ON MY HEAD AND THROUGHOUT THE VEHICLE. IT WAS NOT CAUSED BY FLYING DEBRIS NOR STRIKING A POTHOLE. THERE WERE NO OTHER VEHICLES PRESENT IN FRONT OR BEHIND ME AND IT WAS A VERY SMOOTH STRETCH OF ROADWAY. HAD I NOT BEEN WEARING A PEAKED CAP AND LEANING TO MY LEFT AT THE TIME I BELIEVE I WOULD HAVE SUFFERED FACIAL INJURIES FROM THE FALLING GLASS. THE GLASS APPEARS TO HAVE EXPLODED OUTWARDS WHICH, I BELIEVE, COMPLETELY RULES OUT THE POSSIBILITY OF DEBRIS BEING THE CAUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689482February 19, 2015
ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING ON THE HIGHWAY, IN THE HIGH SPEED LANE GOING 75MPH WHEN MY RPM'S SUDDENLY WENT ALL THE WAY UP AND THEN DOWN, PAST 0. THE CAR MADE A HUGE JOLT BUT THEN KEPT DRIVING WITH NO TACHOMETER. APPROXIMATELY 1/2 MILE LATER I HAD TO SLOW DOWN TO GET OFF HIGHWAY AND THEN MERGE ONTO ANOTHER INTERSTATE WHEN MY CAR WOULDN'T ACCELERATE AND TOTALLY SHUT OFF. I'VE BEEN HAVING ISSUES W FIXING IT AT KIA. THEY HAVE REPLACED THE CRANK SHAFT SENSOR 2X AS WELL AS THE INSTRUMENT CLUSTER. IT CONTINUES TO VIOLENTLY JERK DAILY, TYPICALLY WHEN ACCELERATING AROUND 40 MPH AND AGAIN STALLED WHILE IN DRIVE LAST WEEK. THE DEALERSHIP TELLS ME THAT THE CAR IS RUNNING AS DESIGNED BUT I JUST HAVE A STEADY FOOT AND THE ENGINE ISN'T SURE WHAT GEAR IT SHOULD BE I WHEN I'M GOING 40MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683904February 17, 2015
STEERING, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
ON JANUARY 17, 2015, I RETRIEVED MY 2006 KIA SORENTO LX FROM THE DEALERSHIP. I HAD TO HAVE THE WATER PUMP AND HEATER HOSES REPLACED. IT WAS SUGGESTED THAT SINCE MY VEHICLE HAD CLOSE TO 60K MILES ON IT THAT ACCORDING THE MANUFACTURER THAT THE TIMING BELT BE REPLACED. IT COST ME A LITTLE OVER $1,200. TWO WEEKS LATER I WAS AT A STOP LIGHT WAITING TO MAKE A LEFT TURN. AS I PROCEEDED TO MAKE MY LEFT, FROM A COMPLETE STOP, THE VEHICLE BOGGED, STALLED, THE DASHBOARD LIGHTS ALL CAME ON FOR AN INSTANT AND THE STEERING WHEEL LOCKED. LUCKILY THERE WAS NO ON COMING TRAFFIC AND I WAS ABLE TO PULL INTO A PARKING LOT. I GOT THE VEHICLE TO STOP AND ATTEMPTED TO RE-START MY CAR AND IT DID. NOTHING HAPPENED TO THE VEHICLE AGAIN UNTIL A WEEK LATER AND IT DID THE SAME THING AGAIN. I TOOK IT THAT THERE WAS A POSSIBILITY THAT IT WAS CHEAP GAS. MY HUSBAND, ON SATURDAY 02/14/2015, MOVED THE VEHICLE TO THE FRONT OF THE HOUSE AND PARKED IT. AT 4 P.M. WE WENT TO LEAVE AND THE VEHICLE WOULDN'T START. I GOOGLED SOME INFORMATION AND HAD TO RE-SET THE FUEL CUT OFF SWITCH UNDER THE HOOD AND THAT FIXED THE PROBLEM TEMPORARILY. LAST NIGHT, 02/16/2015, THE VEHICLE DID THE SAME THING AGAIN AND AGAIN WE HAD TO RE-SET THE FUEL CUT OFF SWITCH AND THE ENGINE LIGHT REMAINED ON. TODAY, 02/17/2015, WE RETURNED THE VEHICLE TO THE DEALERSHIP TO HAVE IT DIAGNOSED AND THEY DETERMINED THAT THE CAMSHAFT POSITIONING SENSORS AND THE CRANK SHAFT POSITIONING SENSOR NEED TO BE REPLACED AND NOW THEY WANT TO CHARGE ME ANOTHER $1,100. I HAVE GONE ONLINE AND DONE SOME RESEARCH AND FOUND SEVERAL OTHER COMPLAINTS SIMILAR TO MINE. I ALSO NOTED THAT THERE WAS A CLASS ACTION LAWSUIT IN NJ FOR THE SAME THING. IT SEEMS TO ME THAT KIA MOTORS IS AWARE OF THE PROBLEM AND JUST TURNING A BLIND EYE. THESE PROBLEMS CONTINUE AFTER REPAIRS ARE MADE ACCORDING TO THE COMPLAINTS I FOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683647February 16, 2015
ELECTRICAL SYSTEM
FAN RELAY SENSOR IS FAULTY. ALL THE ELECTRICAL SYSTEM IS IS QUESTIONABLE, FROM HEADLIGHTS ALWAYS NEEDING REPLACEMENT TO DASH LIGHTS THAT TURN ON OR OFF AT ANY GIVEN TIME. MY NEWEST ISSUE IS WITH THE HEATER, IT WILL ONLY BLOW WARMED AIR IF THE MOTOR IS BEING REV'D..TEMP IS WARM ON ENGINE BUT IF I AM DRIVING DOWN HILL, IT WILL FEEL LIKE AIR CONDITIONER INSTEAD. FOR A FEW MONTHS MY DRIVER SIDE DOOR WOULD OPEN FROM INSIDE ONLY. MAGICALLY IT HAS RESOLVED THAT ONE AND ONLY ISSUE... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682711February 11, 2015
TIRES, WHEELS
ALL 4 TIRES (KUMHO SOLUS KL21 P235/65R17 103T M+S) ON MY 2103 KIA SORENTO ARE SHOWING SIGNS OF CRACKING IN THE SIDEWALL. THE TREAD DEPTH ON THE TIRES IS STILL GOOD. THE CRACKING IS VERY CONCERNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682046February 9, 2015
ELECTRICAL SYSTEM, STRUCTURE:BODY
I WAS IN A SLOW HEAD ON CRASH, TO AVOID HITTING OTHER CARS PERSON SWERVED INTO MY LANE. DIDN'T EVEN SET THE AIRBAGS OFF. AS SOON AS THE ACCIDENT OCCURRED MY BRAKE & BATTERY LIGHT CAME ON. WHEN I GOT THE CAR BACK THE LIGHTS WERE STILL LIT, TOOK IT BACK & THEY BLAMED IT ON A BELT. I HAD PUT A RECONDITIONED ALTERNATOR IN 11 DAYS BEFORE THE ACCIDENT, DROVE FINE WITH A QUESTIONABLE BATTERY. NOW THE POWER STEERING WORK OCCASIONALLY & THE ALTERNATOR IS NOT CHARGING THE BATTERY. I JUST WANT MY CAR TO WORK LIKE IT DID BEFORE THE ACCIDENT. BUT I MUST SAY THIS IS THE FOURTH ALTERNATOR I HAVE PUT IN THIS VEHICLE, THREE REBUILT, BUT THE THIRD ONE WAS BRAND NEW, I AM AVERAGING AN ALTERNATOR EVERY TWO YEARS. BOUGHT THIS CAR USED IN THE SAME YEAR IT CAME OUT & IT ONLY HAD 16,000 MILES. IT NOW HAS APPROXIMATELY 90,000. I WISH MY PROBLEM WAS ONLY FREQUENTLY BURN OUT LIGHTS. REPLACED TWO SERPENTINE BELTS, ONE LEFT THAT GOES TO THE POWER STEERING. SO GLAD THAT KID WAS TEXTING OR SOMETHING TO CAUSE THIS ACCIDENT, NOW I HAVE A CAR THAT IS WORTHLESS TO ME AS I CAN'T DRIVE IT. THE BODYSHOP PUT A NEW BATTERY IN IT, IT LASTED 3 DAYS. WISH I WOULD'VE JUST STAY HOME THAT DAY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10681907February 7, 2015
ENGINE
ON JULY 13TH 2013 I STARTED FINANCING A 2005 KIA SORRENTO LX FROM A DEALERSHIP IN PINELLAS PARK, FLORIDA CALLED E-Z CAR CREDIT. DURING THE FIRST MONTH OF FINANCING THE CAR HAD TO BE SERVICED FOR MANY DIFFERENT REASONS. OVER THE LAST YEAR AND A HALF OF FINANCING THE PROBLEMS HAVE GOTTEN WORSE AN MORE EXPENSIVE. PROBLEMS INCLUDE BUT NOT LIMITED TO: OVERHEATING, BAD SENSORS, FRONT END ALIGNMENT, NEW WATER HOSES, NEW WATER RESERVOIR, THERMOSTAT, POWER STEERING, ELECTRICAL. AN THEN WE COME TO THE MOST RECENT PROBLEM. THE ONE 1,000S UPON 1,000S OF CUSTOMERS HAVE BEEN HAVING "CATASTROPHIC ENGINE FAILURE" BROKEN PUSH RODS, CAMS DESTROYED, VALVES, PISTONS. ESTIMATED COST $4000. AN NOW THAT I HAVE $7,000 INVESTED AND OWE ANOTHER $5,000 ON MY LOAN I AM JOINING THE CLASS ACTION LAWSUIT AGAINST KIA MOTORS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681740February 6, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED THAT THERE WAS A BURNING ODOR OF WIRES PRESENT IN THE VEHICLE AND THE HEADLIGHTS FAILED. IN ADDITION, THE AIR CONDITIONER FAILED AND THAT THE FOUR WHEEL DRIVE WOULD NOT ENGAGE. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE COMPRESSOR FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681375February 4, 2015
ELECTRICAL SYSTEM
HEADLIGHTS, BRAKE LIGHT, INTERIOR LIGHT, RADIO, HAVE ALL FAILED MULTIPLE TIMES. I REPLACE HEADLIGHTS AND BREAK LIGHTS EVERY THREE MONTHS. I HAVE HAD BOTH HEADLIGHTS GO OUT, ONE BEFORE I COULD GET THE OTHER FIXED. NONE OF THE DOME LIGHTS WORK, I HAVE NO AUTOMATIC LIGHTING IN THE CAR. THEY DIM BASED ON WEATHER AND THE TERRAIN I AM DRIVING ON. THE RADIO WENT OUT SHORTLY AFTER I BOUGHT IT, AND THE SAME THING HAPPENED SHORTLY AFTER. SOMETIMES IT WORKS AND SOMETIMES THE CAR HAS TO BE RUNNING FOR A WHILE BEFORE IT WILL WORK. SO MANY PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680991February 3, 2015
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
I WAS STOPPED WAITING TO TURN INTO A FAST FOOD PLACE WHEN I LET OFF THE BRAKES TO TURN IN ,THE SUV TOOK OFF FROM 0 TO 60 IN A SPLIT SECOND.WHEN I TRIED TO MASH THE BRAKES IT WOULDN'T GO DOWN AND I COULDN'T STOP.I ENDED UP HITTING A TREE,THE AIR BAGS DID COME OUT.THE SUV WAS TOTALED.I CONTACTED KIA'S OFFICE AND THEY HAD THE SUV TOWED TO A LOT FOR INVESTIGATION.AS OF THIS DATE I HAVEN'T HEARD FORM KIA AS TO WHAT THEY FOUND OUT.THIS WAS THE SECOND TIME THE KIA TOOK OFF ON IT'S OWN WITH ME .I WOULD LIKE THIS ACCIDENT OFF MY RECORD AND INFO AS TO WHAT WENT WRONG WITH THE KIA. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10680978February 3, 2015
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
DRIVING ON THE FREEWAY THIS MORNING I HEARD A VERY LOUD NOISE AND THEN MY SUNROOF SHATTERED. IT WAS THE BACK PORTION OF THE PANORAMIC SUNROOF AND IT COMPLETELY SHATTERED. SOME SMALL GLASS PARTICLES FELL INTO THE CAR, BUT MOST OF THE GLASS STAYED ATTACHED. I PULLED OVER AND CALLED HWY PATROL THINKING SOMEONE MUST HAVE THROWN SOMETHING AT MY CAR. I WAS NOT CLOSE TO ANY OTHER VEHICLES. MAYBE IT WAS ALREADY COMPROMISED BY A ROCK CHIP OR SOMETHING?? THANK GOODNESS MY BABY WAS NOT WITH ME AS HER CAR SEAT IS DIRECTLY BELOW THE SUNROOF. I TOOK IT TO THE DEALERSHIP AND IT WILL COST $2300 TO FIX. I AM NOW IN A RENTAL FOR 4-5 DAYS WHILE IT IS REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680375February 1, 2015
ENGINE AND ENGINE COOLING
THE CRANK BOLT BROKE JULY 23, 2013. THE SECOND TIME WAS, THE CRANK BOLT AGAIN AND IT BROKE DECEMBER 19, 2014. THE ODOMETER WAS AT 133181 FOR THE SECOND BOLT BREAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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