Kia Sorento Complaints

10,397 consumer complaints on file.

#10669460January 1, 2015
UNKNOWN OR OTHER
I HAVE EXPERIENCED SEVERAL PROBLEMS WITH THE 2011 KIA SORENTO. THE LEFT DRIVER?S DOOR HAD LOCK MALFUNCTIONS AND NOW THE RIGHT DOOR IS DOING THE SAME THING NOT ALLOWING PASSENGERS TO OPEN THE DOOR. I HAVE TAKEN THE VEHICLE IN SEVERAL TIMES WITH CONCERNS OF A KNOCKING SOUND ON THE RIGHT FRONT. I THINK THE RIGHT SHOCK ABSORBER ON THE VEHICLE IS GONE, BUT THE SERVICE TECHNICIAN INDICATES THAT THEY CAN?T HEAR ANYTHING WHEN DRIVING IT. AN ALIGNMENT WAS COMPLETED LAST MONTH BUT THE VEHICLE HAS A ROUGH RIDE AND I AM STILL HEARING THE KNOCKING SOUND. I NOTICED YESTERDAY THAT THERE IS A HUMMING SOUND WHEN THE CAR WOULD ACCELERATE AND THE ACCELERATION IS SLOW. NEEDLESS TO SAY THE WARRANTY HAS EXPIRED AND WHEN I ASKED THE DEALERSHIP ABOUT PURCHASING AN EXTENDED WARRANTY I WAS GIVEN THE RUN AROUND. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669382December 31, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUN ROOF IS ACTUALLY BUCKLING. WITH THE INFORMATION LISTED ABOUT THE SUNROOF RECALL WE ARE NERVOUS THIS MIGHT IMPACT THIS. I AM 7 MONTHS PREGNANT AND AFRAID TO DRIVE MY CAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668775December 29, 2014
STEERING, AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT RENTED A 2015 KIA SORENTO. WHILE DRIVING AT APPROXIMATELY 35 MPH OVER RAILROAD TRACKS, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE WAS REQUIRED. THE CONTACT ALSO STATED THAT THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING. THE FAILURE CAUSED THE VEHICLE TO CRASH INTO THE POST OF A BILLBOARD. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A VERTEBRAE, NECK, AND BACK INJURIES AND HEAD TRAUMAS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.....UPDATED 06/21/17 *BF UPDATED 9/11/2017*CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10668904December 29, 2014
ENGINE
STARTED MAKING LOUD KNOCKING NOISE TOOK TO REPAIR SHOP TO FIND OUT THE PROBLEM IS WITH THE CRANKSHAFT BOLT, AS MANY OTHER KIA OWNERS HAVE BEEN HAVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668542December 28, 2014
AIR BAGS
MY VEHICLE WAS TRAVELING AT ABOUT 50 MILES AND HOUR AND A CAR TURNED IN FRONT OF ME AND I T- BONED HIM. MY CAR WENT UP ONTO THE 2 FRONT WHEELS AND THEN SKIDDED INTO A TELEPHONE POLE AT ABOUT 30 MILES AN HOUR. MY CAR IS TOTALED. MY CONCERN IS THAT THE AIR BAGS NEVER DEPLOYED DURING EITHER IMPACT AND I THINK THEY SHOULD HAVE. I HAVE PICTURES TO SHOW THE CONDITION OF THE CAR...UPDATED 01/21/15 */BF UPDATED 01/26/15*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10668431December 27, 2014
POWER TRAIN, ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING AT HIGHWAY SPEED MY WIFE WITH 7 YEAR OLD DAUGHTER IN CAR HAD ALL THE DASH LIGHTS AND INTERIOR LIGHTS ILLUMINATE AND THE CAR BECAME SLUGGISH AND WAS HARD TO DRIVE. I ADVISED HE VIA MOBILE PHONE TO IMMEDIATELY PULL OVER AND TURN THE CAR OFF. I TOLD HE TO WAIT A MINUTE AND TRY TO RESTART IT AND SEE WHAT HAPPENS. ALL DASH LIGHTS LIT UP AGAIN AND THE CAR MADE A CLICK, CLICK, CLICK SOUND OVER AND OVER AGAIN. SHE TRIED THIS 5 TIMES AND SHE HAD THE CAR TOWED TO THE DEALER. THE DEALER REPLACED THE ALTERNATOR FOR $946.14 ON 12/23/2014 AT DULLES KIA IN LEESBURG, VA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668196December 24, 2014
STRUCTURE:BODY
APPROX. A WEEK PRIOR HEARD A NOISE LIKE SOMETHING WAS LOOSE AND BEATING UNDERNEATH THE CAR ONLY AT TIMES. TOOK IT TO LOCAL GARAGE AND PUT IT ON RACK AND THE MECHANIC HAD ME TO COME LOOK FOR MYSELF. MY HEART DROPPED. THE FRAME IS SHOT. IT'S EAT UP. HE ASKED ME IF THERE WAS A RECALL ON THIS CAR? AND AS FAR AS I KNOW THERE ISN'T, BUT FOR SURE, SHOULD BE. THIS IS VERY DANGEROUS. ONE BIG BUMP AND THE WHOLE THING IS GONE. YOU CAN TOUCH IT AND THE METAL FLAKES OFF. THIS CAR RUNS SO GOOD AND STILL IS A GOOD LOOKING CAR. HAS ALWAYS BEEN IN A GARAGE NEVER LEFT OUT IN THE WEATHER. THE MECHANIC TOLD ME THEY DON'T MAKE CARS LIKE THEY USED TOO. MY ANSWER WAS MAYBE SO, BUT THIS IS WHAT GETS PEOPLE KILLED, I AM A PERSON THAT WHEN SOMETHING I KNOW IS NOT RIGHT OR HEAR A NOISE I KNOW THAT SHOULDN'T BE THAT WAY!! I GET IT CHECKED OUT. NOW SOME PEOPLE DON'T THAT'S WHY THERE'S SO MANY PEOPLE KILLED ON THE ROADS DUE TO DEFECTS ON CARS THEY PAID THOUSANDS OF DOLLARS FOR. I NEED HELP!! WHAT DO I DO NOW? I'M AFRAID TO DRIVE IT TO MAILBOX AND BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668209December 24, 2014
ENGINE
PURCHASED 2013 KIA SORENTO BRAND NEW ON 6/11/12, CAR WAS SHAKY AND IDLED ROUGHLY ON & OFF DURING THE FIRST YEAR, SEEMS TO HAVE RESOLVED ITSELF. ON 12/22/14 WHILE DRIVING 35 MPH ON SECONDARY ROAD ENGINE BEGAN TO MAKE A TICKING SOUND. PARKED VEHICLE AND HAD IT TOWED THE FOLLOWING DAY ON 12/23/14 TO KIA DEALERSHIP, THEY CALLED ME THAT AFTERNOON AND TOLD ME IT WAS THE OIL CONTROL VALVE AND IT WAS ORDERED AND REQUESTED FOR OVERNIGHT AND CAR WOULD BE DONE ON 12/24/14. I CALLED DEALER ON 12/24/14 @ 11:03AM AND PART WASN'T IN YET WAS TOLD THAT I'D BE CALLED WHEN PART ARRIVED. RECEIVED CALL FROM DEALER AT 2PM THAT PART HAD ARRIVED AND BEEN INSTALLED BY TECH BUT THAT ENGINE WAS STILL MAKING TICKING NOISE, SO NOT FIXED. WAS TOLD THAT THEY WOULD HAVE TO START OVER AGAIN ON FRIDAY 12/26/14 WITH REQUEST TO KIA WARRANTY SERVICE FOR APPROVAL FOR "ENGINE TEAR DOWN", WHICH I WILL ALSO HAVE TO AUTHORIZED AND AGREE TO PAY $400.00 FOR (WAIVED IF ALL REPAIRS ARE COVERED BY WARRANTY). THIS VEHICLE ONLY HAS 53000 MILES ON IT AND HAS BEEN DRIVEN FOR 30 MONTHS, ALL REGULAR MAINTENANCE SCHEDULES FOLLOWED AND THERE SHOULD NO WAY BE AN INTERNAL ENGINE PROBLEM ON A PROPERLY BUILT ENGINE. KIA HAS SOME SERIOUS ISSUES WITH THE ENGINE IN THIS CAR AND SHOULD HAVE RECALLED THE ENTIRE LINE OF 2013 SORENTO'S AND CORRECTED THE PROBLEM. I WAS TOLD BY THE SERVICE DEPARTMENT AT THE DEALER THAT " WE MAY BE LOOKING AT A NEW ENGINE". I HOPE NOT, EVEN THOUGH I COULD HAVE A ALMOST 3 YEAR OLD CAR WITH NO MILEAGE I DON'T WANT ONE, IF THE FIRST ENGINE HAS THIS SERIOUS PROBLEM WHAT WOULD THE SECOND ENGINE HAVE. I AM GOING TO DO EVERYTHING IN MY POWER TO HOLD KIA RESPONSIBLE AND MAKE THEM COVER UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667848December 23, 2014
ENGINE
WAS SITTING PARKED THANKFULLY BUT THE CRANKSHAFT BOLT SHEARED OFF CAUSING LOSS OF POWER STEERING AND LOSS OF ALTERNATOR. THIS IS THE SECOND TIME THIS HAS HAPPENED WITHIN A YEAR. THANKFULLY WE WEREN'T IN MOTION WHEN THIS HAPPENED. PLEASE INVESTIGATE AS THIS KEEPS HAPPENING AND HAS HAPPENED TO A LOT OF KIA SORENTO OWNERS (LOOKING ONLINE). KIA ISSUED A SERVICE MEMO TELLING THE SERVICE PEOPLE TO USE AN UPGRADED BOLT, HOWEVER WE HAD THE UPGRADED BOLT AND THE ISSUE STILL OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667490December 21, 2014
ENGINE
LOUD CRACK WAS HEARD WHILE DRIVING. LOST POWER STEERING. PIN IN THE CRANK PULLEY SNAPPED AND BELTS STOPPED TURNING. CAR WAS VERY DIFFICULT TO STEER AND FORTUNATELY WE WERE ABLE TO GET IT TO THE SIDE OF THE ROAD. THIS CAR HAS A 10 YEAR, 100M MILE WARRANTY WHICH EXPIRED IN SEPTEMBER OF 2014. DEALER CONTENDED THAT THIS PROBLEM, ALTHOUGH PART OF THE ENGINE WAS NOT COVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667001December 17, 2014
POWER TRAIN, STEERING
WHILE DRIVING DOWN THE HIGHWAY, THE CRANKSHAFT BOLT BROKE INSIDE THE CRANKSHAFT CAUSING STEERING PROBLEMS, AND THE CAR SHUTDOWN. THIS IS VERY DANGEROUS AND COULD CAUSE DEATH BY LOSING STEERING CONTROL OR A SERIOUS ACCIDENT WITH OTHERS DUE TO LOST OF POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664862December 17, 2014
AIR BAGS
TL* THE CONTACT OWNED A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, ANOTHER VEHICLE STOPPED ABRUPTLY CAUSING THE CONTACT LOSE CONTROL OF THE VEHICLE AND CRASH INTO A DITCH. THE CONTACT SUSTAINED HEAD AND FACE LACERATIONS DUE TO AN OBJECT EJECTED FROM THE AIR BAG WHEN IT DEPLOYED. THE CONTACT REQUIRED MEDICAL ATTENTION AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10664478December 16, 2014
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
MY 2004 KIA SORENTO HAS AN INTERMITTENT CHECK ENGINE LIGHT THAT DISPLAYS ERROR CODE P0446. THE LIGHT COMES ON AND OFF AS IT PLEASES. THERE IS A TSB FOR THIS PARTICULAR PROBLEM, BUT THERE ARE NO DETAILS. THIS INTERMITTENT LIGHT IS CAUSING MY VEHICLE TO FAIL IT'S SMOG INSPECTION. I HAVE REPLACED THE GAS CAP AS INDICATED BUT THIS DID NOT FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664449December 15, 2014
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
PANEL DASH LIGHTS INTERMEDIATELY DIM, LOW HEADLIGHTS AND BACK RUNNING LIGHT BULBS BURN OUT CONSTANTLY, LICENSE PLATE LIGHT BULBS BURNT OUT AND MELTED IN CASING, PASSENGER AIR BAG INDICATOR LIGHT COMES ON WHEN PASSENGER IS SEATED STATING IT IS OFF. POWERED DOOR LOCKS DO NOT WORK MOST OF THE TIME - PUSH POWER LOCK BUTTON OR BY KEY AND STILL WON'T LOCK, KEYLESS REMOTES DON'T WORK EVEN AFTER REPLACEMENT OF NEW BATTERIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663971December 12, 2014
VEHICLE SPEED CONTROL, STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
WHILE DRIVING ON LIGHT, NEW SNOW MY CAR HAD SUDDENLY SKIDDED SLIGHTLY, NO OVER-CORRECTING, I SIMPLY GOT THE CAR BACK IN CONTROL WHEN THE CAR SUDDENLY SHOT FORWARD, STEERING WHEEL SEIZED AND STARTED RACING DOWN THE OPPOSITE SIDE OF THE STREET INTO THE EMBANKMENT! I HAD PULLED THE CAR TO THE LEFT AND HAD THE BRAKES PUSHED ALL THE WAY DOWN (AND BOTH FEET INCLUDING ALL MY WEIGHT ON THEM) UNTIL MY CAR CRASHED COMPLETELY INTO A TREE! THE TIRES WERE STILL SPINNING WHEN THE CAR STOPPED AND MY FEET WERE ON THE BRAKES! IT WAS ALSO HARD TO GET THE CAR OUT OF DRIVE AND INTO PARK --- WHEN I WAS ABLE TO PUSH THE CAR INTO PARK I QUICKLY TOOK THE KEYS OUT. THE 2011 KIA SORENTO AND SUDDEN ACCELERATION SEEMS TO BE A PROBLEM AND SHOULD SERIOUSLY BE LOOKED INTO. YES, I WAS INJURED AND THANKFULLY A TREE STOPPED THE VEHICLE AND NO ONE ELSE WAS HURT! *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10663905December 11, 2014
UNKNOWN OR OTHER
UPON OPENING THE DRIVER'S DOOR, IT HIT MY LEFY EYBROW DUE TO THE UNFINSIHED AND SHARP UPPER RIGHT CORNER OF THE DOOR; I WAS TAKEN TO THE EMERGENCY ROOM AND HAD 9 STECHES
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10663356December 10, 2014
STEERING, VEHICLE SPEED CONTROL, AIR BAGS
THIS KIA WAS RENTED FROM ENTERPRISE DUE TO MY CAR BEING IN THE SHOP. I FOUND STEERING PROBLEMS WITH THIS CAR AS WITH THE BRAKING SYSTEM ALREADY WHICH I FOUND ODD AS THIS IS SUPPOSEDLY A BRAND NEW VEHICLE. NOT ONLY THAT IT RACES INTERMITTENTLY SOMETIMES MORE THAN 10 MILES OR SO & AT OTHER IT SLOWS DOWN EVEN THOUGH THE GAS PEDAL IS BEING PRESSED ON. ON DECEMBER 1, 2014 I WAS DRIVING HOME AFTER VISITING A FRIEND WHO WAS RETURNING TO OHIO FOR COLLEGE. FOLLOWING THE ROAD, I HAD TO CROSS SOME RAILROAD TRACKS TO AS I WAS VEERING SLIGHTLY LEFT. THIS KIA STEERING LOCKED & ACCELERATED TO APPROXIMATELY 40 OR SO MILES, WENT OFF THE RAILROAD TRACKS & HIT THE MENTAL POSTS HOLDING A BILLBOARD. I WAS NOT DRINKING AT ALL & WAS WEARING MY SEATBELT. AIRBAGS DID NOT DEPLOY & DUE TO SEATBELT, MY BACK IS BROKEN & RECEIVED MAJOR LACERATIONS TO MY RIGHT EYE & FACE. I WAS TRANSPORTED TO 2 TRAUMA UNITS. THIS KIA SORENTO HAS HAD STEERING & POWER PROBLEMS SINCE 2013 AND UNFORTUNATE FOR ME, I THOUGHT THESE ISSUES WERE FIXED & REDESIGNED. *TR....UPDATED 06/21/17 *BF UPDATED 9/8/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663495December 10, 2014
FUEL/PROPULSION SYSTEM
I BOUGHT MY KIA SORENTO 2003 IN NOVEMBER 2013. IN JANUARY OF THE FOLLOWING YEAR I NOTICED A GAS SMELL. I LOOKED UNDER THE VEHICLE AND FOUND A FEW DRIPS ON THE GROUND UNDERNEATH, WHICH WAS GAS. I HAD THE LINE UNDER THE CAB ALONG SIDE DOOR REPLACED. I AM NOTICING A STRONG GAS SMELL COMING FROM THE SIDE TOWARD FRONT AND CAN'T SEE ANYTHING LEAKING. I SAW THAT THERE WAS A RECALL FOR THIS YEAR AND MAKE SO I CALLED KIA AND ASKED THEM IS MY VEHICLE COVERED UNDER THE RECALL AND THEY SAID NO AFTER GIVING THEM MY VIN NUMBER. I SEE THAT ITS NOT JUST THE 2003 VEHICLES WITH THIS ISSUE. JUST BECAUSE I DON'T HAVE THE RIGHT VIN NUMBER THEY SHOULD STILL HONOR MY COMPLAINT. REGARDLESS I'M STILL HAVING THE SAME FUEL ISSUES AS THE ONES ON RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734180December 9, 2014
AIR BAGS
I AM A SHORT ADULT. BECAUSE THE FRONT PASSENGER SEAT DOES NOT ADJUST UP OR DOWN, I NEED TO PUT A PILLOW BETWEEN ME AND THE SEAT TO RAISE ME HIGHER. WHEN I DO THIS, THE AIR BAG WILL NOT ENGAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663030December 9, 2014
POWER TRAIN
I BOUGHT THIS CAR BRAND NEW 2.5 YEARS AGO AND FOR ABOUT A YEAR OR MORE NOW I HAVE HAD AT LEAST 50 INCIDENCES OF MY CAR STALLING MOSTLY WHEN AT A STOP (EITHER STOP LIGHT OR STOP SIGN) BUT NOW IT'S EVEN STALLING WHEN I DECELERATE TO MAKE TURNS. THIS IS SO DANGEROUS AND I'M LUCKY I HAVEN'T BEEN IN AN ACCIDENT YET BECAUSE OF THE CAR STALLING OUT WHILE DRIVING. THE CAR FLIPS INTO "LIMP MODE" AND I'M UNABLE TO ACCELERATE. I'VE HAD MY CAR CHECKED OUT AT THE KIA DEALERSHIP/SERVICE CENTER MANY, MANY TIMES AND THEY SAY THEY DID SOME TYPE OF SYSTEMS LOGIC UPDATE AND THE CAR SHOULD BE OK, BUT SOMETIMES THE DAY OF OR DAY AFTER GETTING THE UPDATE, MY CAR WILL STALL AGAIN. THE SERVICE GUYS ALSO SAY THEY DON'T SEE ANY MESSAGE ON MY CAR COMPUTER SYSTEM THAT ANY STALLING HAS OCCURRED. WHEN THIS HAPPENS, THE CHECK ENGINE LIGHT INTERMITTENTLY COMES ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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