Kia Sorento Complaints

10,397 consumer complaints on file.

#10990627May 19, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 45 MPH, THE CONTACT NOTICED THAT THE COATING ON THE AIR CONDITIONING VENT HOUSINGS WAS REFLECTING INTO BOTH SIDE VIEW MIRRORS, WHICH MADE IT VERY DIFFICULT TO SEE. THE DEALER STATED THAT THEY COULD PAINT AND REPLACE THE HOUSINGS ON THE VENTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD REFER THE ISSUE TO THEIR INTERIOR DESIGN ENGINEERS. THE APPROXIMATE FAILURE MILEAGE WAS 12,529. UPDATED 07/11/17*LJ UPDATED 9/28/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986300May 18, 2017
UNKNOWN OR OTHER
CANNOT OPEN DRIVERS OR FRONT PASSENGER SIDE DOOR FROM THE OUTSIDE. VEHICLE WAS STATIONARY IN MY DRIVEWAY WHEN THIS OCCURRED. I HAVE TO CRAWL IN MY BACK DRIVER SIDE DOOR TO OPEN DRIVERS SIDE DOOR FROM THE INSIDE. THIS IS DANGEROUS NOT TO MENTION VERY INCONVENIENT. I HAVE READ ONLINE THAT THERE HAS BEEN NUMEROUS SIMILAR COMPLAINTS. DEALERSHIPS CHARGING A FORTUNE TO REPLACE THE OUTSIDE LOCK. I SIMPLY CANNOT BELIEVE THAT A RECALL HAS NOT BEEN ISSUED FOR THIS PROBLEM WITH KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986388May 18, 2017
STRUCTURE:BODY:HATCHBACK/LIFTGATE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 KIA SORENTO. ON SEVERAL OCCASIONS, THE KEY FOB FAILED TO PROPERLY OPERATE THE HATCH AND WOULD OPEN OR CLOSE INDEPENDENTLY WITHOUT WARNING. ON ONE OCCASION, THE CONTACT HAD TO MANUALLY OPEN THE HATCH AND THE HATCH INDEPENDENTLY CLOSED. THE CONTACT SUSTAINED A HEAD INJURY DUE TO THE FAILURE. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED TO HAVE THE VEHICLE REPAIRED. THE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986136May 17, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING 65 MPH, THE CONTACT DRIFTED TO SLEEP AND REAR ENDED AN 18 WHEELER TRUCK. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BRUISES TO HER STERNUM, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER TO BE REPAIRED FOR COSMETIC DAMAGES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10985936May 16, 2017
ENGINE
I HAVE CONTACTED THE KIA DEALERSHIP THREE TIMES ABOUT THIS CAR BURNING OIL. THEY TOLD ME THIS IS NORMAL FOR A VEHICLE THAT HAS 90,000 MILES ON IT. ONE TIME I HAD TO PUT 2 QUARTS OF OIL IN IT AND THEN AFTER DRIVING 400 MILES I HAD TO PUT ANOTHER 1 QUART OF OIL IN IT. I UNDERSTAND THEY COULD BE A PROBLEM WITH THE 2.4 ENGINE IN THIS VEHICLE. ALL I AM ASKING IS FOR THEM TO DO A COMBUSTION TEST ON THE ENGINE WHILE IT IS STILL UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986065May 16, 2017
ENGINE
CAR JUST STOPPED RUNNING WHILE DRIVING DOWN THE STREET. ENGINE LIGHT CAME ON. I RESTARTED CAR, DROVE IT TO A PEP BOYS, THEY PLUGGED IT IN TO GET THE ERROR CODE FOR WHY THE ENGINE LIGHT CAME ON, BUT BY THAT TIME THE LIGHT HAD GONE OFF SO THEY WEREN'T ABLE TO GET THE CODE. I TOOK IT TO THE KIA DEALERSHIP I BOUGHT IT FROM, BUT THE SERVICE PERSON WAS DISMISSIVE. THIS WAS A YEAR AGO, BUT NOW I SEE THAT THERE IS AN IMPENDING RECALL ON THAT MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985666May 15, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT A METAL BANGING NOISE WAS HEARD UNDERNEATH THE HOOD OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER OPENED CASE NUMBER: K3454763. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985818May 15, 2017
ENGINE
ON MAY 5, WHILE DRIVING ON THE 5 FWY, I FELT MY CAR LOOSING POWER AND WHEN I STOP, MY CAR SHUT OFF, I TURN THE CAR ON, HEAR A CLICKING SOUND BUT WAS ABLE TO PULL TO THE LEFT LANE EMERGENCY LANE. TOW THE CAR HOME AND WORKED ON THE CAR, FOUND THAT THE ENGINE BEARING GAVE OUT. I CHECK FOR REPLACEMENT PARTS AND FOUND IT WAS ON A RECALL. TOOK THE CAR TO THE DEALER AND DEALER WOULD NOT FIX IT DUE TO TRYING TO FIX ISSUE. IT WILL COST 8000 DOLLARS TO FIX OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985484May 13, 2017
AIR BAGS
AIR BAG IS OFF LIGHT COMES ON THE DASH FOR THE PASSENGER SIDE EVEN IF AN ADULT IS IN THE SEAT. I TOOK IT TO THE DEALER 2 TIMES WHILE UNDER WARRANTY AND THE FIRST TIME THEY SAID THE COMPUTER JUST NEEDED TO BE RESET. THE SECOND TIME THEY SAID WE WERE NOT SITTING IN THE SEAT CORRECTLY. I TOLD HIM I WEIGHED 190 LBS THAT THE WHOLE SEAT WAS COVERED WITH MY BOTTOM. THEY SAID NOTHING WAS WRONG WITH THE SENSOR. I SHOWED THEM PICTURES OF MY PHONE SHOWING WE WERE DRIVING DOWN THE ROAD AND THE LIGHT CAME ON. THEY DIDN'T SEAM TO CARE. IT STILL MALFUNCTIONS ABOUT 80%, THE WARRANTY RAN OUT A WHILE AGO. THE LIGHT WILL COME ON WHILE YOUR SITTING STILL AND IT WILL COME ON IN THE MIDDLE OF DRIVING. THE ONLY WAY TO GET IT BACK OFF IS TO STOP THE VEHICLE AND GET OUT AND SIT DOWN AGAIN, BUT IT WILL USUALLY DEACTIVATES AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984842May 11, 2017
AIR BAGS
THE AIR BAGS DID NOT COME OUT AND THE CAR WAS TOLLED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10984849May 11, 2017
ENGINE
THE VEHICLE HAS 38000 MILES ON IT AND ALREADY NEEDS A NEW ENGINE. KIA WILL NOT REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984882May 11, 2017
AIR BAGS, POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE VEHICLE WAS IN THE PARK POSITION, IT ROLLED AWAY AND CRASHED INTO A TREE. THE CONTACT STATED THAT THE VEHICLE WAS RECALLED PER NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10984715May 10, 2017
STRUCTURE:BODY:DOOR, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE ATTEMPTING TO OPEN THE REAR PASSENGER DOOR, THE DOOR HANDLE FRACTURED AND DETACHED FROM THE VEHICLE. THE CONTACT ALSO STATED THAT THE FRONT PASSENGER SIDE HEADLAMP AND ELECTRICAL COMPONENT MELTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HEADLAMP WAS REPAIRED; HOWEVER, THE DEALER DECLINED TO REPAIR THE DOOR HANDLE FREE OF CHARGE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10984542May 9, 2017
ENGINE
2013 SORENTO STARTED MAKING A CLICKING NOISE THAT SOUNDED LIKE A LOOSE FAN BELT. THEN WHILE DRIVING IN CITY TRAFFIC AND APPROACHING A RED TRAFFIC LIGHT, SUV STALLED. WAS ABLE TO START SUV AGAIN AND CONTINUED HOME WITH THE ENGINE MAKING A LOUD CLUNKING NOISE. ROADSIDE ASST TOWED TO DEALER WHO SAID THE ENGINE FAILED AND WOULD NEED REPLACING. THEY ALSO SAID IT WOULD NOT BE COVERED UNDER WARRANTY. THE CAR HAS BEEN ON THE DEALERS LOT FOR EIGHT MONTHS BECAUSE OF THE EXPENSE OF REPLACING THE ENGINE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984169May 8, 2017
ENGINE
CRANK SHAFT BOLT ISSUES. I AM ON MY 3RD HARMONIC BALANCER AND NOW MY MECHANIC IS SAYING IT IS THE CRANK SHAFT BOLT. . I CALLED A&B KIA AND THEY SAID NO ISSUES . I HAVE RECEIVED A CLAIM LETTER FOR THIS ISSUE AND A&B KIA IS REFUSING TO CORRECT THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984187May 8, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER WHEN APPLYING THE ACCELERATOR PEDAL. THE DRIVER NOTICED THAT SMOKE WAS EMITTING UNDER THE HOOD OF THE VEHICLE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND A FIRE ERUPTED UNDER THE HOOD. A PASSERBY STAYED WITH THE DRIVER UNTIL A STATE TROOPER WAS PRESENT AS THE VEHICLE WAS ON FIRE AND THE FLAMES WENT OUT OVER TIME. THE DRIVER WAS ABLE TO EXIT THE VEHICLE. THE VEHICLE WAS TOWED TO A MECHANIC YARD. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS WAITING TO DETERMINE A RESPONSE FROM THE MANUFACTURER TO DIAGNOSE HOW THE FAILURE OCCURRED. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. ..UPDATED 06/27/17 *BF
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10984248May 8, 2017
UNKNOWN OR OTHER
TAKATA RECALL, CAR IS MAKING A WHINNING NOISE WHEN IN IDLE ALSO WHEN EXCELLERATING. I BELIEVE THIS COULD BE INTERMEDIATE DRIVESHIFT WHICH IS RECALLED ON SOME CARS BUT NOT MINE. IT DOES SEEM TO BE EFFECTING THE TRANSMITTION SOMETIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983850May 6, 2017
SEATS
SECOND ROW RIGHT PASSENGER SEAT HANDLE TO PUT SEAT DOWN GETS STUCK AND IS VERY HARD TO PUT BACK UP OR LAY IT DOWN TO ACCESS THE THIRD ROW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983713May 5, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE LOCAL DEALER TO HAVE IT DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 95,766.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983574May 4, 2017
AIR BAGS
CAR PURCHASED IN NOVEMBER 2014. DRIVER'S SIDE AIRBAG LIGHT CAME ON A WEEK AGO ABOUT 81,700 MILES. TOOK TO KIA DEALER ON 5-4-17 AND WAS TOLD I NEEDED A NEW AIR BAG COSTING $1,032 AS EXTENDED WARRANTY DOES NOT COVER IT. WARRANTY SHOULD COVER COST OF REPLACING AIRBAG AS IT IS PART OF THE VEHICLE AND IS FAULTY THROUGH NO FAULT OF MY OWN. I HAVE READ NUMEROUS COMPLAINTS ONLINE ABOUT SIMILAR ISSUES. I AM NOT ABLE TO REPLACE AIRBAGS AT THIS TIME DUE TO COST. PLEASE HELP. SHOULDN'T THERE BE A RECALL FROM MANUFACTURER ON THIS. SAFETY IS A PRIORITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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