Kia Sorento Complaints

10,397 consumer complaints on file.

#10995842June 19, 2017
UNKNOWN OR OTHER
THE VEHICLE HAS A RECALL THAT I WAS NOT NOTIFIED OF. I AM STATIONED OVERSEAS WITH THE US ARMY. HOW DO I VERFIY IF THE DEFINCIENCY WAS CORRECTED PRIOR TO BUYING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995762June 18, 2017
AIR BAGS
STARTED CAR, AIRBAG LIGHT CAME ON. LIGHT STAYED ON FOR ABOUT AWEEK NOW NO REASON FOR IT TO BE ON. GOING TO TAKE IT IN AND SEE WHAT I'M TOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995654June 17, 2017
ENGINE, POWER TRAIN
WHILE DRIVING ANYWHERE ABOVE 35 MPH UPON SLOWING DOWN AND THE CAR DOWNSHIFTING THE CAR JOLTS A LOUD BANG/POP IS HEARD THE CAR LUNGES YOU FORWARD IT'S QUITE VIOLENT I'VE TAKEN TO THE DEALER OVER 10 TIMES AND THEY JUST SAY THEY NOTICE THE POPPING BUT NOTHING IS WRONG THEY ALSO SAID THEY TOOK IT FOR A TEST DRIVE TO TEST THE UNBELIEVABLY HARD DOWN SHIFT . I WATCHED THEM THEIR TEST DRIVE WAS FROM THE FRONT OF THE PARKING LOT TO THE REAR . THEY NEVER WENT ABOVE 25 MPH SO THEY NEVER TESTED THE DOWN SHIFT IT'S HAPPENED FOR A VERY LONG TIME NOW AND THEY JUST KEEP DENYING IT I ALSO HAD THE TOP END OF THE MOTOR GO OUT AT 5000 MILES AND FEEL LIKE THEY ARE JUST AVOIDING IT BEING A LEMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995709June 17, 2017
STRUCTURE:BODY
DRIVER'S SIDE DOOR WON'T OPEN FROM OUTSIDE...A QUICK INTERNET SEARCH REVEALS THIS IS A VERY COMMON PROBLEM WITH A BAD ACTUATOR. THIS IS A HUGE SAFETY CONCERN...IMAGINE PUTTING AN INFANT OR TODDLER IN THE CAR AND THEN GOING AROUND TO OPEN YOUR DRIVER'S DOOR. THIS IS A BIG DEAL KIA. I WON'T BUY ANOTHER ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995460June 16, 2017
ENGINE
ENGINE LOCKED UP WITH NO WARNING LIGHTS OR OTHER INDICATION IT WAS HAPPENING. VEHICLE WAS DRIVEN TO STORE AND PARKED. CAME BACK OUT AND IT WOULDN'T START. TOWED TO DEALER. DEALER SAYS EXCESS SLUDGE IN ENGINE EVEN WITH REGULAR OIL CHANGES. VEHICLE HAS 72,819 MILES AND DEALER IS STATING IT WILL NOT BE COVERED UNDER 100K POWER TRAIN WARRANTY. PICTURES OF ENGINE DO NOT INDICATE EXCESS SLUDGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995461June 16, 2017
UNKNOWN OR OTHER
JUST STARTED HAVING PROBLEMS WITH THE CAR DYING OUT WHEN DRIVING. FOR A WHILE, YOU COULD START IT RIGHT BACK UP AND IT WOULD NOT DO IT AGAIN FOR ANOTHER WEEK, TWO WEEKS, MAYBE EVEN A MONTH. TOOK IT TO A CAR SHOP AND THEY CANNOT FIGURE OUT WHAT'S WRONG WITH IT, THEY SAY EVERYTHING IS COMING OUT NORMAL. BUT, JUST DYING OUT IS NOT NORMAL. JUST RECENTLY, CAR DIED OUT WHILE I WAS WAITING IN A FAST FOOD DRIVE THROUGH, IT TO SIX TRIES TO GET IT RESTARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995465June 16, 2017
ENGINE
DRIVING VEHICLE IN TOWN AT APPROXIMATELY 40 MPH. ENGINE LOST POWER AND SHUT OFF. WAS ABLE TO COAST OUT OF TRAFFIC AND OFF THE SIDE OF THE ROAD. WOULD NOT RESTART. HAD VEHICLE TOWED TO LOCAL KIA DEALER WHERE THEY PROCEEDED TO TELL ME THE ENGINE HAD LOCKED UP AND THIS ONLY HAPPENS DUE TO POOR MAINTENANCE AND SLUDGE BUILDUP IN ENGINE. THEY DID AN INSPECTION AND FOUND ENGINE TO BE CLEAN AND A ROD BEARING HAD FAILED CAUSING THE PROBLEM. THEY REPLACED ENGINE UNDER 100K MILE POWER TRAIN WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995466June 16, 2017
AIR BAGS
WE WERE TRAVELING 64 MPH ON INTERSTATE 75 SOUTH (IT WAS RAINING HARD), WHEN WE WERE HIT FROM BEHIND AT 75-78 MILES PER HOUR BY AN F150 TRUCK. OUR AIRBAGS DID NOT DEPLOY WHICH CAUSED US TO HIT THE STEERING WHEEL AND DASHBOARD. AT THE RATE OF SPEED WE WERE HIT, THE BAGS SHOULD HAVE DEPLOYED. OUR SORENTO HAD OVER $9,000 IN DAMAGE TO THE REAR. THE BAGS ARE A MALFUNCTION, AS FAR AS WE ARE CONCERNED.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10995476June 16, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE OPERATING THE VEHICLE, A LOUD TICKING NOISE WAS PRESENT COMING FROM THE ENGINE AND THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TOWED TO SOUTHWEST KIA OF ROUND ROCK, TEXAS WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995636June 16, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING
TRACTION CONTROL - OUR VEHICLE HAS SUSTAINED TWO INCIDENTS INVOLVING THE TRACTION CONTROL SYSTEM. THE FIRST INCIDENT INVOLVED THE TRACTION CONTROL LIGHT ON THE DASH ILLUMINATED INTERMITTENTLY WHILE THE VEHICLE WAS MOVING. THE VEHICLE WAS TURNED OFF THEN BACK ON THE LIGHT WOULD GO OFF. THE DEALERSHIP EVALUATED THE PROBLEM BUT COULD NOT DUPLICATE THE INCIDENT. SEVERAL MONTHS LATER, THE VEHICLE WAS IN MOTION AT APPROXIMATELY 25-30 MPH, IN A RESIDENTIAL NEIGHBORHOOD, IN A MODERATE RIGHT HAND TURN, AND THE TRACTION LIGHT CAME ON DURING THE TURN. THE VEHICLE BECAME UNCONTROLLABLE WHEN THE VEHICLE STEERED TOWARDS THE RIGHT AND FORCED US TO STRIKE A CURB CAUSING STEERING AND WHEEL DAMAGE. THE VEHICLE WAS TAKE AGAIN TO THE DEALERSHIP AND THE MANUFACTURER WAS CONTACTED. WE WERE TOLD THE STEERING SENSOR HAD FAILED BUT THEY COULD NOT DETERMINE WHETHER THIS OCCURRED AS A RESULT OF THE COLLISION OR IF IT FAILED AND CAUSED THE COLLISION. THE VEHICLE HAS BEEN AT THE KIA DEALERSHIP FOR SEVEN DAYS, THE ENGINEERING DEPARTMENT RESPONDED TO ATTEMPT TO DUPLICATE THE PROBLEM AND DOWNLOAD DATA FROM THE VEHICLE'S COMPUTER BUT WE HAVE NOT HEARD THE STATUS AS OF THE 8TH DAY. WE ARE CONCERNED FOR OBVIOUS REASONS AND FEEL THERE'S AN ISSUE AFFECTING THE TRACTION CONTROL SYSTEM WHICH AFFECTS THE STEERING. NOW THAT A COLLISION HAS RESULTED IN THE FAILURE OF THE SYSTEM, IT HAS BEEN VERY DIFFICULT TO GATHER INFORMATION FROM KIA AND FEEL THERE MAY BE OTHER INCIDENTS THAT HAVE BEEN OVERLOOKED AS SIMPLE COLLISIONS. NO DOCUMENTATION HAS BEEN PROVIDED BY THE DEALERSHIP RELATIVE TO EITHER INCIDENT AT THIS TIME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10995164June 14, 2017
ENGINE
KIA SORENTO 2013 88K MILES, GOING DOWN HIGHWAY, LOSS OF POWER, LIGHT CLUNKING NOISE. COASTED TO STOP. TOWED TO A SHOP. THEY SAID TIMING CHAIN NOT LUBRICATED, BROKE AND DESTROYED CYLINDER HEAD. CAN'T GET REPLACEMENT MOTOR BECAUSE OF A FREEZE ON SELLING THESE MOTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995179June 14, 2017
ENGINE
MY ENGINE SEIZED UP 4 TIMES OVER THE LAST MONTH TEMPORARILY CAUSING IT TO STALL. LAST WEEK, IT STARTED KNOCKING AND THE DEALER TELLS ME I NEED A NEW/USED ENGINE. THE ENGINE ONLY HAD 140,000 MILES ON IT AND HAS BEEN SERVICES EVERY 3000 MILES FOR THE MOST PART. I THINK IT SHOULD BE INCLUDED IN THE ENGINE RECALL 17V224000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995190June 14, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE LOST POWER SUDDENLY WITHOUT WARNING. THE CONTACT ATTEMPTED TO APPLY THE BRAKES, BUT THEY FAILED TO RESPOND. THE CONTACT ATTEMPTED TO STEER THE VEHICLE TO THE SHOULDER, BUT THE STEERING FAILED. THE VEHICLE CAME TO A STOP AND WAS ABLE TO BE RESTARTED AFTER THE SECOND ATTEMPT. THE CONTACT TOOK THE VEHICLE TO THE DEALER (KIA WEST COUNTY), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994530June 12, 2017
ENGINE
ON TUESDAY MAY 16TH, 2017 AT ABOUT 10:30 PM I WAS DRIVING DOWN THE HIGHWAY IN MY KIA ALL OF A SUDDEN LOST POWER. THERE WAS NO INDICATION THAT A PROBLEM EXISTED. I WAS DRIVING EAST ON THE INTERSTATE AT ABOUT 70 MPH BUT I WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD AFTER THE LOSS OF POWER AND AVERTED BEING HIT FROM BEHIND FROM A SEMI. I HAD 5 OTHER OCCUPANTS IN THE CAR AS WE WERE COMING HOME FROM A BALL GAME. A GOOD SAMARITAN HAPPENED ALONG AND TOOK THE OCCUPANTS TO A WAFFLE HOUSE WHILE I WAITED WITH MY WIFE FOR A TOW TRUCK. WE TOOK THE CAR TO MY MECHANIC WHO INFORMED ME THAT THE ENGINE HAD SEIZED. HE NOTICED THAT THERE WERE BITS OF METALLIC IN THE OIL AND SAID IT WOULD BE BEST TO HAVE IT REPLACED. WE HAD STARTED INVESTIGATING THE COST OF A USED ENGINE WHEN I READ ABOUT A CLASS ACTION SUIT INVOLVING KIA AND OWNERS OF CARS WITH A 2.4 GDI ENGINE. THEIR COMPLAINTS PARALLELED WHAT I HAD JUST WITNESSED. THE RECALL NUMBER FOR THIS IS IS NHTSA 17V-224.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993968June 8, 2017
ENGINE
KIA RECALL: WHILE DRIVING AT 60 MPH ON A TWO LANE HIGHWAY, THE ENGINE SEIZED UP ON MY 2013 KIA SORENTO WITH 78000 MILES ON IT. THE COMPANY THAT REBUILT THE ENGINE SAID IT WAS DUE TO A LOSS OF OIL PRESSURE. HOWEVER THE OIL WAS FULL AND CLEAN AND WAS 1000 MILES BELOW ITS NEXT SCHEDULED OIL CHANGE. THE ENGINE DID NOT MAKE ANY NOISES PRIOR TO THE FAILURE. KIA STATES THAT THE VIN # ON MY SORENTO IS NOT PART OF THE RECENT RECALL ON THEIR ENGINES THAT ARE FAILING IN THIS SAME MANNER. I HAD THE ENGINE REBUILT (AT A VERY HEFTY PRICE) AND AM LOOKING FOR REIMBURSEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993468June 6, 2017
POWER TRAIN
WHILE DRIVING AT 25 - 30 MPH A LOUD NOISE SOUNDED FROM UNDER THE CAR. A REPETITIVE BANGING SOUND THEN OCCURRED. I PULLED OVER TO INSPECT THE CAR BUT FOUND NO DAMAGE OR ANYTHING UNUSUAL. WHEN PULLING AWAY ALL WAS QUIET BUT I THEN HEARD THE SOUND OF METAL GRINDING NOISES AND A SHORT WHILE LATER THE WHEELS SUDDENLY LOCKED UP. A SIMILAR EVENT HAPPENED AT 24,000 MILES AND THIS TIME AT 48,500 MILES. BOTH TIMES THE SERVICE DEPARTMENT STATED IT WAS REAR DIFFERENTIAL FAILURE. THE FIRST TIME OCCURRED DRIVING STRAIGHT ON A RURAL ROAD AND THE SECOND WHILE GOING AROUND A SLIGHT BEND ON A RURAL ROAD. THE WHEELS LOCKING UP SUDDENLY ON THE SECOND DIFFERENTIAL FAILURE OCCURRED WHILE GOING DOWN HILL ON A STRAIGHT ROAD TRAVELING AT LESS THAN TEN MILES PER HOUR WHILE TRYING TO GET TO A SAFE LOCATION TO PULL OVER. I TRAVELED LESS THAN 1 MILE FROM WHEN THE INITIAL NOISE WAS HEARD. IT WAS RAINING AND THE VEHICLE SLID SLIGHTLY SIDEWAYS WHEN THE WHEELS LOCKED UP. HAD I BEEN DRIVING FASTER AN ACCIDENT LIKELY WOULD HAVE OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993348June 6, 2017
STRUCTURE:BODY
THE LOCKING/UNLOCKING MECHANISM INTHE REAR PASSENGER DOOR FAILED NOW I AM UNABLE TO OPEN THE DOOR FROM THE OUTSIDE. THE VEHICLE WAS RUNNING BUT PARKED IN A PARKING LOT. I ATTEMPTED TO UNLOCK THE DOOR AS MY SON WAS OPENING FROM OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993351June 6, 2017
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2009 KIA SORENTO. WHILE REVERSING THE VEHICLE, THE CONTACT DEPRESSED THE BRAKE PEDAL TO SHIFT THE GEAR INTO DRIVE AND THE ESC SENSOR ILLUMINATED. PREVIOUSLY, THE ESC INDICATOR ILLUMINATED AND THE VEHICLE STALLED WHILE TURNING A CORNER. THE VEHICLE RESTARTED ON THE FIRST ATTEMPT; HOWEVER, THE ACCELERATION WAS VERY SLOW. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (KIA OF CHATTANOOGA LOCATED AT 2136 CHAPMAN RD, CHATTANOOGA, TN, 37421) WHERE IT WAS DIAGNOSED THAT THE ESC NEEDED TO BE RESET AND OR REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993247June 5, 2017
AIR BAGS
AIR BAG ALARM APPEAR ON DASHBOARD ISN'T GOING AWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993259June 5, 2017
ENGINE
ON APRIL 1ST, THE ENGINE ON MY VEHICLE FAILED. I HAD IT TOWED TO MIDAS FOR REPAIR. THE MECHANICS INFORMED ME OF EXCESSIVE SLUDGE IN THE ENGINE THAT RESULTING IN THE TIMING GEAR AND TIMING SOLENOIDS FAILING. ON APRIL 7TH, I LEARNED THAT KIA WAS RECALLING SPECIFIC MAKES AND MODELS FOR ENGINE FAILURE THROUGH A FRIEND. UPON INVESTIGATION ONLINE, I SAW SEVERAL STORIES PUBLISHED ABOUT THE INFORMATION. SUBSEQUENTLY, I CONTACTED THE DEALER WHERE I PURCHASED THE VEHICLE. SINCE PURCHASE, I MOVED OUT OF STATE. I WAS TOLD TO CONTACT THE NEAREST DEALER, WHICH I DID. I HAD EXPECTED A RETURN CALL, BUT NEVER RECEIVED ONE. I ALSO CONTACTED KIA DIRECTLY. THEY INFORMED ME THAT A RECALL NOTICE WOULD BE SENT TO MY HOME THE WEEK OF MAY 19TH (KEEP IN MIND IT IS APRIL 7TH). NONETHELESS, MIDAS REPLACED THE TIMING GEAR AT APPROXIMATE $1,500 AND ANOTHER MECHANIC REPLACED THE SOLENOIDS AT $175 PLUS PARTS. HE ALSO NOTED THAT THERE WAS AN ISSUE WITH THE CRANKSHAFT POSITION SENSOR AND CAMSHAFT POSITION SENSOR. I CONTACTED THE LOCAL KIA DEALER TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE LOOKED AT. WHEN I EXPLAINED TO THE SERVICE REPRESENTATIVE THAT THERE WAS AN RECALL ON THE VEHICLE FOR POSSIBLE ENGINE FAILURE, SHE ADVISED ME THAT IT WAS ONLY A BULLETIN AND TO BRING THE CAR IN TO BE INSPECTED. THE NEXT WEEK, WHEN DRIVING THE VEHICLE TO THE DEALER AND WHILE ATTEMPTING TO PASS A CAR WITH AN 18-WHEELER COMING IN THE OPPOSITE DIRECTION, THE ENGINE FAILED. I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP WHERE IT HAS BEEN EVER SINCE. I WAS INFORMED BY THE SERVICE DEPARTMENT THAT THEY WERE WORKING WITH KIA BECAUSE I NEEDED A NEW MOTOR, AND THEY ASKED FOR SERVICE RECORDS. I DID EXPLAIN THAT I DID NOT HAVE A COMPLETE RECORD OF OIL CHANGES. SEE ATTACHED EMAIL. I WAS INFORMED TODAY THAT KIA HAS DENIED MY CLAIM. THE DEALER IS ATTEMPTING TO GET THE DISTRICT MANAGER TO PUSH FOR APPROVAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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