Kia Sorento Complaints

10,397 consumer complaints on file.

#10993088June 4, 2017
UNKNOWN OR OTHER
WHILE TRAVEL IN RIGHT MOST LANE NORTH ON 15 IN JEFFERSON TOWNSHIP, NJ, I HEARD A LOUD BANG FROM CAR. IMMEDIATELY ALL POWER WAS LOST. GIVEN ROAD HAD NO SHOULDER, I STOP THE CAR IN THE TRAVEL LANE. TURNED CAR OFF THEN TRIED TO RESTART. ALL DASH LIGHTS LIGHT UP INCLUDED CHECK ENGINE AND CHECK OIL. SMOKE STARTED APPEARING FROM ENGINE BAY. I TURNED IGNITION OFF, GRIPED CELL PHONE AND EXITED THE VEHICLE. I GRABBED MY CONSTRUCTION VEST FROM THE TRUCK. VEHICLE WAS STILL SMOKING. OPENED DRIVER SIDE DOOR AND HIT HOOD RELEASE TO CHECK FOR VISUAL DAMAGE. UNDER THE HOOD THERE WAS NO VISUAL DAMAGE BUT SMOKE WAS STILL COMING FROM UNDERCARRIAGE. I MOVED A SAFE DISTANCE FROM ROAD/VEHICLE AND CALLED POLICE STATION TO PROVIDED NOTICE OF DISABLED VEHICLE IN TRAVEL LANE. WHILE ON THE PHONE WITH POLICE FIRE STARTED FROM THE UNDERCARRIAGE. NOTIFIED POLICE TO SEND FIRE. FIRE ARRIVED WITHIN 5 MINUTES. HOWEVER, VEHICLE WAS ALREADY COMPLETELY ENGULFED IN FLAMES. EVEN WITH HEAVY SPRAY FROM FIRE HOSES CAR STILL BURNED FOR ALMOST 30 MINUTES UNTIL ALL GASOLINE FROM VEHICLE TANK WAS BURNED. WHEN HOOKING CAR IT WAS NOTED REAR DRIVESHAFT WAS SHEARED IN HALF. HTTPS://YOUTU.BE/3QY14OO1D-G
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10993030June 3, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
THE KIA SORENTO 2016 MY FAMILY AND WERE DRIVING AND THE CAR WENT INTO "LIMP MODE" ON A BUSY STREET. WE NEARLY HAS AN ACCIDENT. IT WAS TOWED TO THE DEALER. THE DEALER DID NOT KNOW WHY IT OCCURRED. THEY SAID THEY SECURED THE WIRING AND RETURNED THE CAR TO US. APPROXIMATELY A WEEK LATER THE CAR WENT INTO "LIMP MODE" AGAIN ON ANOTHER BUSY ROAD AGAIN PUTTING US IN DANGER OF HAVING AN ACCIDENT. IT WAS TOWED TO THE DEALER. THEY SAID THAT THEY THEN REPLACED THE THROTTLE. WE ARE NOT CONFIDENT IT WILL NOT OCCUR AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992669June 1, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 45 MPH, THE CRANK CASE BEARING IN THE ENGINE DISINTEGRATED AND RUINED THE MOTOR. THE VEHICLE WAS TOWED TO OXONDALE KIA IN FLAGSTAFF ARIZONA WHERE IT WAS DIAGNOSED THAT METAL FRAGMENTS ENTERED INTO THE ENGINE OIL DEPOSIT, WHICH CAUSED FURTHER DAMAGE TO THE VEHICLE. THE SERVICE MANAGER AT THE DEALER STATED THAT THERE WAS A RECALL FOR THE FAILURE, BUT THE CONTACT'S VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992704June 1, 2017
STRUCTURE:BODY
I AM UNABLE TO OPEN MY FRONT PASSENGER DOOR FROM THE OUTSIDE. MY CAR IS OUT OF WARRANTY NOW AND I CALLED KIA TO SEE ABOUT A RECALL AS A SAFETY CONCERN, AND THEY SAID THEY DO NOT CATEGORIZE IT AS SUCH AND WOULDN'T ISSUE A RECALL. I'VE DONE RESEARCH AND THIS IS AN ONGOING AND CONTINUAL PROBLEM FOR THEM. WHAT HAPPENS IF MY OTHER DOORS MALFUNCTION THIS SAME WAY? I HAVE SMALL CHILDREN WHO COULD BE TRAPPED IN MY CAR BECAUSE I CAN'T OPEN THE DOORS FROM THE OUTSIDE? WHAT WOULD HAPPEN IF THE CAR WERE ON FIRE OR WE WERE IN AN ACCIDENT AND I COULDN'T GET TO MY CHILDREN??? I CAN'T SEE HOW THIS ISN'T A SAFETY CONCERN WHEN CHILDREN COULD BECOME TRAPPED IN THE CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992383May 31, 2017
UNKNOWN OR OTHER
THE FRONT DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. ONLINE RESEARCH HAS REVEALED THAT THIS IS A COMMON PROBLEM & DESIGN FLAW THAT KIA REFUSES TO RECALL. EXTENSIVE LABOR IS REQUIRED TO FIX THE PROBLEM (BROKEN PLASTIC CLIP INSIDE THE DOOR), RESULTING IN EXPENSIVE REPAIR BILLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992492May 31, 2017
ENGINE
5/30/2017 I WAS DRIVING AND I WAS MERGING ONTO THE FREEWAY SO I GAVE MY CAR ABOUT HALF THROTTLE AND AS SOON AS THE CAR STARTED TO ACCELERATE THE ENGINE STOPPED ACCELERATING WHILE MY FOOT WAS STILL ON THE GAS AND ALL OF THE LIGHT WENT ON ON MY DASHBOARD AND THE ENGINE COMPLETELY SHUT OFF. THE RPM'S DROPPED COMPLETELY BUT EVERYTHING ELSE STAYED ON, LIGHTS,STEERING,BRAKES,INTERIOR ELECTRONICS, EVERYTHING BUT THE ENGINE ITSELF REMAINED ON. I WENT TO START THE CAR AFTER I CAME TO A COMPLETE STOP AND IT MAKE SOME WEIRD TICKING NOISES BEFORE IT ACTUALLY TURNED ON AND IT IDLED, BUT AS SOON AS I GAVE IT SOME GAS THE ENGINE SHUT OFF. DEALER SAID ENGINE WAS SEIZED AND THERE WAS SLUDGE IN THE OIL, DID NOT PHYSICALLY SEE THIS MY SELF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992360May 30, 2017
STRUCTURE:BODY
VEHICLE STATIONARY, THE RIGHT FRONT PASSENGER DOOR LATCH FAILED TO OPEN. WAS WORKING FINE ONE DAY AND NOT AT ALL THE NEXT. IT IS THE OUTSIDE DOOR HANDLE. INSIDE STILL WORKS. I REMOVED THE DOOR PANEL AND INNER DOOR PANEL AND CHECKED ALL LINKAGE. THE FAILURE IS AN ELECTION SOLENOID IN THE ACTUAL LATCH ITSELF. THIS OFTEN HAPPENS ON OTHER DOORS ON THESE VEHICLES, WHICH IF THEY HAVE A CHILD LOCK LEAVES THE DOOR INOPERABLE AND MAKES IT VERY DIFFICULT TO REMOVE A CHILD IN AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991893May 27, 2017
ELECTRICAL SYSTEM
BLOWER MOTOR RESISTOR FOUND NOT TO BE WORKING. WONDERING IF OTHERS HAVE HAD THIS PROBLEM. NO HEAT OR A/C.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991931May 27, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I WAS DRIVING ON THE HIGHWAY AND WHEN I CAME TO A POINT WHERE I SLOWED ALL THE WAY DOWN MY ENGINE FROZE. LUCKILY IT RESTARTED BUT AS SOON AS IT DID THERE WAS THIS TERRIBLE SOUND LIKE A BIG ROCK WAS FLYING AROUND IN MY ENGINE. ALSO NO CHECK ENGINE LIGHTS CAME ON SO THERE WAS NO WARNING. ALSO THE A/C STOPPED WORKING ABOUT 1 YR AGO. I HAD FREON PUT IN AND IT STOP WORKING ABOUT 6 MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991947May 27, 2017
STRUCTURE:BODY
MY PASSENGER SIDE REAR DOOR WILL NOT OPEN FROM OUTSIDE, SECOND TIME THIS HAS HAPPENED, OTHER TIME WAS FRONT PASSENGER DOOR. THE CAR WAS PARKED WHEN I NOTICED PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991605May 25, 2017
VEHICLE SPEED CONTROL
ON 6 SEPARATE OCCASIONS I HAD MY CRUISE CONTROL ON ON THE HIGHWAY.AFTER EITHER TOUCHING MY BRAKE OR TOUCHING THE CANCEL BUTTON THE CONTROL CANCELLED ITSELF.HOWEVER 5 TIMES GOING UP THE HILL BY MY HOUSE AND ONCE ON A SIDE STREET THE CRUISE CONTROL ENGAGED ITSELF AND STARTED TO SPEED UP I ASSUME TO HIGHWAY SPEED.AT ALL TIMES I TOUCHED THE BRAKE OR CANCEL BUTTON AND IT SHUT OFF. I JUST FELL UNEASY ABOUT THIS BECAUSE I FEAR ONE DAY I MAY NOT BE ABLE TO SHUT IT OFF.I AM AN A WELL EXPERIENCED DRIVER I HAVE DRIVEN EVERYTHING FROM MOTORCYCLES TO BUSES AND TRACTOR TRAILERS OVER 50 YEARS AND THIS CONCERNS ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991332May 24, 2017
ELECTRICAL SYSTEM, ENGINE
AFTER DRIVING 8 MILES TO MY DESTINATION I PARKED THE CAR AND TURNED OFF THE ENGINE. I IMMEDIATELY SAW AND SMELLED SMOKE COMING FROM UNDER THE HOOD. I GOT OUT, CALLED 911, AND BEGAN TO SEE FLAMES. THE POLICE ARRIVED IN LESS THAN 5 MINUTES BUT BY THEN THE HOOD OF THE CAR WAS ON FIRE AND BY THE TIME THE FIREFIGHTERS ARRIVED THE CAR WAS COMPLETELY IN FLAMES. THERE WAS NEVER A WARNING LIGHT ON THE DASHBOARD TO INDICATE ANYTHING WAS WRONG. WE ALWAYS TAKE IT IN FOR ALL ITS ROUTINE MAINTENANCE AND CHECKUPS WITH THE KIA DEALER. IT WAS JUST INTO THE DEALER 2 WEEKS AGO.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10991353May 24, 2017
ENGINE, FUEL/PROPULSION SYSTEM
I PICKED UP THE CAR ON APRIL 28TH FROM MONROEVILLE KIA FOR SOME WARRANTY WORK ON THE OIL PAN AND TIMING BELT COVER. ABOUT AN HOUR LATER, THE CAR STARTED SMOKING AND I COULD SMELL OIL BURNING. I WAS ADVISED BY THE DEALERSHIP TO BRING THE VEHICLE BACK TO THEM. I TURNED AROUND AND STARTED HEADING BACK THERE. I MADE IT ABOUT A MILE WHEN THE GAS PEDAL WENT TO THE FLOOR AND COMPLETELY LOST POWER AND THE ENGINE LIGHT CAME ON. I PUT MY FLASHERS ON AND COASTED TO THE SIDE OF THE ROAD. WHEN THE CAR CAME TO A STOP, I NOTICED FLAMES CREEPING UP BETWEEN THE HOOD AND THE WINDSHIELD. I PUT THE CAR IN PARK, SHUT THE CAR OFF AND REMOVED THE KEYS, AND GOT OUT OF THE CAR. WITHIN 30 SECONDS OR SO THE CAR WAS COMPLETELY ENGULFED IN FLAMES. I HAD ALREADY STARTED CALLING 911 TO REPORT THE FIRE. THE POLICE AND FIRE DEPARTMENT SHOWED UP WITHIN 6 MINUTES, BUT THE CAR WAS COMPLETELY ENGULFED IN FLAMES. THE CAR WAS ON THE SIDE OF A MAIN ROAD. THE CAR WAS TOWED AS PER MY CAR INSURANCE COMPANY AND THEY WERE SENDING AND INVESTIGATOR TO LOOK TO DETERMINE A CAUSE. THE CAR WAS A COMPLETE LOSS, INCLUDING EVERYTHING INSIDE THE VEHICLE. THIS INCLUDED KIDS SPORTS EQUIPMENT, TOYS, CAR SEATS, CLOTHES, BOWLING EQUIPMENT, ETC. THE ONLY THING THEY HAVE BEEN ABLE TO DETERMINE IN 3.5 WEEKS IS THAT THE FIRE STARTED IN THE ENGINE COMPARTMENT. I'M UNSURE IF THIS HAS ANYTHING TO DO WITH THE CURRENT RECALL OF 17V224000 DEALING WITH THE MOTOR AT THIS TIME. I'M AWAITING WORD FROM KIA MOTORS INC. ABOUT ANY INVESTIGATION THEY MAY WANT TO DO.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10991363May 24, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, ALL THE WARNING INDICATORS ILLUMINATED AND THE VEHICLE LOST ACCELERATION POWER. THE CONTACT COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE FOLLOWING DAY THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991409May 24, 2017
SUSPENSION, WHEELS
ALL OF THE KIA SORRENTO 2011 SUSPENSION STRUTS, SHOCKS, STRUT MOUNTING PLATE FRONT LEFT NEEDED TO BE REPLACED. IT SOUNDED LIKE LOOSE BOLTS AND THE NOISE WOULD THEN BE A LOUD KNOCKING ESPECIALLY ON ROAD GOING UP AND DOWN HILLS AND TURNS. ALSO HAD TO REPLACE THE TPMS SENSORS, FRONT AND REAR TENSION RODS ON BOTH SIDES. THIS IS THE MOST COSTLY CAR EVER ONLINE NUMEROUS REPORTS OF SAME ISSUE THIS SHOULD HAVE A RECALL HERE IS ONE REFLECTING SAME PROBLEM WITH SEDONA MODEL - I SUGGEST YOU CHECK THIS FORUM UNDER SEDONA 2002-2005 "SEDONA FRONT STRUT". KIA HAS A HISTORY OF STRUT NOISE RELATED PROBLEMS. THEY FINALLY CAME OUT WITH A TSB (KT2007020501) ON THE FRONT STRUT ISSUE FOR 2002-2005 SEDONA'S IN EARLY 2007 !!! WE HAVE TO REMEMBER THAT TSB'S ARE FOR ACKNOWLEDGED PROBLEMS BY A MANUFACTURER AND THAT THEY HAVE A FIX FOR SAID PROBLEM, THUS THE TSB TO CARRY OUT FIX. IF THE PROBLEM IS NOT SAFETY RELATED THEN NO TSB. SAFETY RELATED ISSUES ARE HANDLED UNDER RECALLS. AN ISSUE THAT IS TOO EXPENSIVE TO FIX AND IS NOT A SAFETY ISSUE IS LABELED "NORMAL OPERATING CHARACTERISTICS OF VEHICLE" IT'S THAT SIMPLE AND UNTIL YOU ALL START YELLING TO KIA AND NOT THE SERVICE REP WHO IS STUCK BETWEEN A ROCK AND A HARD SPOT YOU WILL NOT GET RESULTS. MY OTHER SUGESTION TO YOU GUYS IS A MASS LETTER WRITING CAMPAIN TO CONSUMER REPORTS AUTOMOTIVE UNIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991253May 23, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE COLLISION WARNING AND AUTONOMOUS EMERGENCY BRAKING SYSTEMS ON THIS VEHICLE ARE TOTALLY INOPERATIVE AND HAVE BEEN SINCE VEHICLE DELIVERY. VEHICLE NOW HAS ABOUT 1800 MILES ON IT. IT HAS BEEN TO TWO DEALERS FOR REPAIR AND BOTH SAY THEIR TESTS DO NOT INDICATE ANY FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991034May 22, 2017
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR INTERMITTENTLY ILLUMINATED AND THERE WAS AN ABNORMAL NOISE PROGRESSING FROM THE ENGINE. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND RECOMMENDED THAT IT BE TAKEN TO A DEALER FOR SERVICING. THE DEALER AND THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL. THE CONTACT WAS UNCERTAIN OF WHEN THE VEHICLE WOULD BE REPAIRED. THE VEHICLE HAD BEEN PARKED FOR MONTHS DUE TO THE CONDITION AND WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990760May 20, 2017
VISIBILITY/WIPER
THE SUNROOF SPONTANEOUSLY SHATTERED WHILE THE CAR WAS DRIVEN ON THE HIGHWAY. THERE WAS NOTHING THAT IMPACTED IT, RATHER IT BROKE ALL BY ITSELF. IT MADE A LOUD NOISE AND GLASS BEGAN TO TRICKLE INTO THE CAR INTERIOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990503May 19, 2017
STRUCTURE:BODY
THE DRIVER'S SIDE REAR DOOR HANDLE CAME OFF. I WAS TRYING TO OPEN THE DOOR, AND THE HANDLE JUST FELL OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990533May 19, 2017
WHEELS
THE TIRE STICKER AT THE SIDE OF THE DRIVER DOOR DOES NOT STATE WHAT THE REQUIRED LOAD AND SPEED INDEX SHOULD BE FOR THE TIRE. THE MANUAL DOES NOT HAVE ANY INFORMATION ON THE LOAD INDEX, AND HAS A VAGUE SPEED INDEX CHART (RATING LETTER VS. SPEED) REFERRING TO PASSENGER VEHICLES IN GENERAL BUT NO MENTION OF THIS PARTICULAR VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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