Kia Sorento Complaints

10,397 consumer complaints on file.

#10979666April 20, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT STATED THAT THE SUSPENSION WAS UNSTABLE AT THE FRONT END OF THE VEHICLE. THE DEALER DIAGNOSED THAT THE CONTROL ARMS NEEDED TO BE REPLACED. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL NOISE NEAR THE FRONT OF THE VEHICLE AND THE VEHICLE FAILED TO MOVE. AN INDEPENDENT MECHANIC CAME TO THE LOCATION AND STATED THAT THE FRONT WHEEL SUSPENSION FAILED AND THAT THE FRONT PASSENGER SIDE AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO THE INDEPENDENT MECHANIC WHO REPLACED THE FRONT PASSENGER SIDE AXLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WAS NO SERVICE CAMPAIGN OR RECALL TO ADDRESS THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979270April 19, 2017
ENGINE
BOUGHT MY SORENTO BRAND NEW. HAVE HAD FOR 5 YEARS AND HAVE 1 YEAR LEFT ON LOAN. I HAVE RECORDS OF TAKING VEHICLE TO DEALERSHIP AND HAD SEVERAL COMPLAINTS OF HEARING RATTLE LIKE A PAINT CAN.. YET THEY BLEW ME OFF. GAVE ME POOR EXCUSES FOR REASONING AND STATED THIS WAS NORMAL SOUND.. I FELT THAT THERE WAS AN ISSUE YET BELIEVED THE TECHNICIAN OVER MY CONCERNS.. NOISES CONT FOR COUPLE YEARS YET NOTHING GOT WORSE. THEN SHE. I WAS AT 128 K MILES KIA SENDS OUT THE EXTENDED WARRANTY LETTER AND I TOOK MY VEHICLE TO ANOTHER DEALER TO GET AN UNDERSTANDING THAT THIS ISN'T A NORMAL SOUND AND THAT THERE WAS SOMETHING SERIOUSLY WRONG YET THEY BELIEVED A ENGINE FLUSH WOULD GET RID OF CARBON BUILD UP AND ALL WOULD BE GOOD.. AFTER PAYING OUT OF POCKET FOR THIS NOTHING CHANGED AND I GOT LITTLE TO NO ASSISTANCE W THE NEW DEALER I TRAILED. I DON'T TO DRIVE THE VEHICLE BC I HAD NO OPTIONS. NO MONEY LEFT TO FIX MY CAR IN WHICH CAST ME MONTHLY... REPAIRED ALL THINGS NEEDED BY THE KIA BOOK AND AS REQUIRED BY SERVICING W FUEL ADDITIVES AS RECOMMENDED YET NOW I HAVE A COMPLETE BLOWN ENGINE. STILL OWE AND NOW FIGHTING TO GET KIA TO HELP ME. THE RECALL LETTER ISN'T OUT YET THERE IS EXPECTED A RECALL.. I NOW HAVE 141K MILES AND NEED HELP.. I'M LUCKY THAT WE WERE NOT HURT.. OUR ENGINE BLEW IN THE MOUNTAINS.. TOOK ME AAA.. 150 BUCKS AND 6HRS TO GET HOME W FRIENDS ASSISTANCE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979123April 18, 2017
ENGINE
LAST YEAR MY CAR STALLED AND HAD TO BE TOWED TO THE KIA DEALERSHIP AND WE WERE TOLD IT WAS THE ALTERNATER (WHICH WAS REPLACED AT THIS TIME) MY CAR SINCE THEN HAS HAD OFF AND ON TIMES WHERE IT WOULD START TO STALL BUT NOT SHUT OFF AND IT HAS BECOME MORE FREQUENT OVER THE PAST FEW WEEKS. THERE IS A RECALL FROM KIA COMING OUT IN MID MAY FOR THIS PROBLEM WHICH HAS CAUSED SERVERAL ACCIDENTS IN OTHER CARS, AND WE HAVE BEEN TOLD BY THE DEALERSHIP AND CUSTOMER RELATIONS THAT I WOULD HAVE TO WAIT FOR THE RECALL TO COME OUT BEFORE ANYTHING CAN BE DONE SINCE THEY CANNOT FIND WHERE IT IS COMING FROM WHILE IT HAS BEEN IN THERE POSSESSION MULTIPLE TIMES AND THE KNOCKING THAT CAN BE BARELY HEARD IS "WITHIN REASON". I WAS ALSO TOLD BY THE KIA CUSTOMER RELATIONS THAT IF MY ENGINE DIED BEFORE THE RECALL THEN THEY WOULD REPLACED IT. I TOLD THEM MY MAIN CONCERN IS I HAVE FOUR CHILDREN THAT I DRIVE AROUND WITH AND DON'T WANT TO GET INTO AN ACCIDENT DUE TO MY ENGINE DYING WHILE DRIVING AND THEY TOLD ME TO TAKE IT TO ANOTHER DEALER TO HAVE THEM CHECK IT OUT, WHICH I WILL BUT I AM PUTTING THIS IN IN THE MEAN TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978759April 17, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE THE VEHICLE WAS OPERATING, AN ABNORMAL TICKING NOISE CAME FROM THE FRONT HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS UNDECIDED IF THE EXACT PART WAS THE PISTON AND THE LOWER RACKET ARM THAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,388. UPDATED 06/22/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978852April 17, 2017
POWER TRAIN
CAR IS USING TO MUCH OIL, HAD OIL CHANGE DONE A WEEK AGO, CHECKED OIL AGAIN. CAR HAS DROPPED A QUART OF OIL. DO NOT SEE ANY LEAKS, AND WHEN STOPPED, AND PRESS ON EXCELARATOR TO GO CAR ACTS LIKE IT WANTS TO SHUT OFF, AND ALOT OF SMOKE COME OUT OF THE TAIL PIPE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972331April 13, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
CAN NOT MOVE SHIFTER OUT OF PARK WHEN CAR IS STARTED. CAN NOT SHIFT CAR OUT OF SELECTED GEAR WHEN MOTOR IS RUNNING. ESC LITE IS ILLUMINATED ON DASHBOARD AND BRAKE LITES DO NOT FUNCTION WHEN THESE DEFECTS OCCUR. SYMPTONS EXPERIENCED ARE THE SAME AS DESCRIBED IN NHTSA CAMPAIGN 13V114000. KIA DEALER REPLACED BRAKE LITE SWITCH-SAYS SUV DOES NOT FALL WITHIN POPULATION OF VEHICLES IDENTIFIED UNDER KIA SC098 RECALL. I AM OF THE OPINION MY SUV SHOULD HAVE BEEN COVERED UNDER THIS KIA RECALL AND I SHOULD HAVE NOT BEEN CHARGED FOR THE REPAIRS. MY 2012 SUV SHOULD BE INCLUDED IN NHTSA CAMPAIGN 13V114000 / KIA SC098.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972008April 12, 2017
ENGINE
THE ENGINE BEGAN TO BE HARD TO START LEAVING WORK FOR HOME. THEN THE NEXT MORNING IT WAS HARD TO START AND WOULD ALMOST STALL AT IDLE. AFTER PARKING AT WORK I ATTEMPTED TO START IT AND DRIVE TO THE KIA DEALERSHIP FOR DIAGNOSIS, IT WOULD NOT KEEP RUNNING MORE THAN A FEW SECONDS. THE ENGINE HAS SUFFERED A CATASTROPHIC FAILURE. THE DEALER SAYS THAT IT IS LIKELY THAT THE CRANK SHAFT BEARINGS FAILED, OR POSSIBLY THE CONNECTING ROD BEARINGS. THE ENGINE NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972015April 12, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 KIA SORENTO. AFTER THE VEHICLE WAS PARKED, THE KEY FAILED TO REMOVE FROM THE IGNITION SWITCH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971641April 10, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT NOTICED SMOKE COMING FROM THE VEHICLE AND DISCOVERED THAT IT WAS LOW ON OIL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BEARING WAS FAULTY AND CAUSED AN OIL LEAK. THERE WAS SLUDGE IN THE MOTOR, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPIAGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE; HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10971682April 10, 2017
SERVICE BRAKES, ENGINE, SUSPENSION
MY ENGINE SEIZED UP WHILE IN MOTION. THE FRONT END POPS DURING BRAKING, AND A BOLT HEAD BROKE OFF THE AWD HOUSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971731April 10, 2017
ENGINE
ENGINE IS LOUD I WAS TOLD TO REPORT TO THE KIA DEALER IF THE ENGINE WAS GETTING MORE LOUD. THE VEHICLE WAS LOUD FROM THE TIME I PURCHASED IT AND WAS TOLD TO BRING IT IN IF IT SEEMED TO GET MORE LOUD. I WAS ALSO TOLD THAT IT HAS SOLID LIFTERS AND THAT IS WHY IT IS LOUD. NOW IT HAS 99730 MILES AND SOME ENGINES ARE SEIZING UP. I ASKED IF THE RECALL WOULD BE IN FORCE IF I WENT OVER 100000 AND WAS TOLD TO PARK IT UNTIL I RECEIVED A LETTER FROM KIA FOR INSTRUCTIONS. NOW I HAVE A CAR THAT I CAN'T DRIVE AND PAYING PAYMENT'S ON, I'M THE ORIGINAL OWNER. THE KIA REP SAID TO HURRY WHEN I RECEIVE THE LETTER SO THE DEALERSHIP COULD GET ME SCHEDULED BUT HE SAID HE DID NOT KNOW IF IT WOULD BE COVERED BECAUSE OF THE MILEAGE! HE ALSO SAID IF I TOOK IT IN NOW THAT I WOULD HAVE TO PAY FOR AN INSPECTION. BASICALLY NOW I'M THE PROUD OWNER OF A KIA BOAT ANCHOR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971758April 10, 2017
UNKNOWN OR OTHER
DRIVERS SIDE DOOR NO LONGER OPENS FROM OUTSIDE OF THE VEHICLE. SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971479April 9, 2017
ENGINE
FOR ABOUT A YEAR MY CAR WOULD STALL WHEN I WOULD TURN. IT WOULD HAPPEN OCCASIONALLY. SOMETIMES IT WOULD BE MORE FREQUENT THAN OTHERS. THEN LAST WEEK I WAS DRIVING AND THE ENGINE CUT OFF AGAIN AND I HAD TO PULL OVER AND PUT IT IN PARK AND RESTART START THE CAR AGAIN. THIS IS VERY DANGEROUS. IF I WERE ON THE HIGHWAY AND THIS HAPPENED IT COULD CAUSE A SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971521April 9, 2017
STRUCTURE:BODY
THE RIGHT REAR PASSENGER DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. I HAVE MADE EVERY ATTEMPT TO OPEN THE DOOR SHORT OF CUTTING THE INTERIOR PANEL. THIS IS A MAJOR SAFETY ISSUE NOT MENTION A MAJOR INCONVENIENCE. WHILE RESEARCHING THIS ISSUE ON THE INTERNET I FOUND THAT THIS LOCKING DOOR ISSUE SEEMS TO BE A SERIOUS PROBLEM WITH MANY OWNERS AND SEVERAL KIA MODELS COVERING YEARS FROM 2004 TO 2011. THERE WERE THIRD PARTY REPORTS OF A CLASS ACTION LAWSUIT. THE ISSUE WITH MY VEHICLE OCCURRED AFTER RETURNING TO OUR VEHICLE AFTER SHOPPING AT LOWE'S. THE DOOR WORKED WHEN WE ARRIVED AT THE STORE. WE HAD OPENED THE DOOR TO RETRIEVE AN ITEM TO RETURN TO THE STORE. I WOULD ALSO LIKE TO NOTE THAT I HAVE HAD TO HAVE THE DRIVERS DOOR AND FRONT PASSENGER DOOR LATCHES REPAIRED FOR A SIMILAR PROBLEM WHERE THEY WOULD NOT OPEN FROM THE OUTSIDE DUE TO A PLASTIC PART BREAKING. IT HAPPENED A THIRD TIME ON THE DRIVERS DOOR A COUPLE OF YEARS AGO AND I FIXED IT WITH MY OWN, STRONGER HOME MADE PARTS. I HAVE A 1972 CHEVELLE AND A 1967 CAMARO AND THOSE, ORIGINAL, DOOR LATCHES WORK FLAWLESSLY. THERE IS NO EXCUSE FOR THIS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971138April 7, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
RADIO CUTS ON AND OFF AT WILL. MOSTLY OFF. HEADLIGHTS GO OUT OFTEN. BOTH OF THESE THINGS HAPPEN WHILE MOVING AND WHILE SITTING STILL. IT HAS HAPPENED WHILE DRIVING AND SITTING IN THE DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971206April 7, 2017
ELECTRICAL SYSTEM
WHEN CAR IS IN MOTION EVEN WHEN CRUISE CONTROL IS ON GOING OVER 30 MILES AN HOUR, THERE WILL BE A HESITATION IN FORWARD MOTION. ITS NOT A TRANSMISSION JERK. ITS A PAUSE WHILE IN MOTION. THE HEADLIGHTS ALSO DO THE SAME WHEN ON. THEY WILL BE ON NORMAL THEN GO DIM WHILE IN MOTION. WE HAVE TROUBLE SHOOTED AND NO CODES COME UP. WE BELIEVE IT IS AN ELECTRICAL ISSUE. WE HAVE ONLY HAD VEHICHLE FOR 2 YRS AND ITS DONE THIS EVERY SINCE WE HAD IT BUT ITS GOTTEN WORSE. WASNT AS NOTICABLE WHEN WE PURCHASED BUT IT WASNT BEING DRIVEN FOR LONG DISTANCES. NOW IT HAS BEEN DROVE ON LONG TRIPS AND IS VERY NOTICEABLE. FEELS LIKE THE CAR WILL JUST STOP/SHUT DOWN IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971238April 7, 2017
ENGINE
I USED MOBILE ONE 5W30, I USED KIA OIL FILTERS (2 GENERIC), I HAD 44,516K MILES ON IT ON AUGUST 7, 2014. I DID 8 OIL CHANGES. MY CAR WAS RUNNING PERFECTLY FINE. NO WHITE OR BLACK SMOKE, NO DASHBOARD LIGHTS, NOT SLUGGISH, NOTHING AND THE ENGINE SEIZED WITHOUT WARNING. I WAS ON THE HIGHWAY DOING ABOUT 65 WHEN I HEARD A FLUTTERING NOISE THAT VERY QUICKLY TURNED INTO A KNOCKING NOISE. I COULD BARELY PULL OVER WITHOUT ALMOST GETTING HIT TWICE. I HAD IT TOWED TO THE DEALERSHIP AND THEY SAID I NEVER DID ANY OIL CHANGES AND THERE WAS APPROXIMATELY 20K MILES WORTH OF SLUDGE IN MY ENGINE. MY OIL WAS CHANGED AROUND MARCH 7, 2014. KIA MOTORS DOWN RIGHT REFUSED TO EVEN LOL AT IT. I HIRED AND ATTORNEY WHO WROTE A DEMAND LETTER AND 4 MONTHS LATER THEY DOWN RIGHT REFUSED TO FIX IT UNDER THE WARRANTY. MY CAR SAT IN MY DRIVEWAY FOR OVER 15 MONTHS. I REPORTED THIS TO NHTSA BACK IN LATE 2012 EARLY 2013. I WORE A LETTER TO THE OWNER OF THE DEALERSHIP AND SHE PUT A USED ENGINE IN IT AND PAID FOR HALF. NEEDLESS TO SAY I'M HAPPY I HAVE MY CAR BACK BUT I DON'T TRUST IT. I HAVE THE TOP OF THE LINE SX AWD AND I ALSO ADDED THE AMBIENT LIGHTING AND TINTED THE FRONT WINDOWS. I LOVE MY CAR BUT FEEL I SHOULD BE COMPENSATED FOR THE SHEAR HELL AND HUGE FINANCIAL BURDEN IT HAS CAUSED MY FAMILY. I'VE HAD IT BACK SINCE NOVEMBER 12, 2016 AND THE FINANCIAL BURDEN IS STILL HAUNTING MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970888April 6, 2017
VEHICLE SPEED CONTROL
I TOOK MY 2016 KIA SORENTO IN 2MOS (3/16) AFTER I PURCHASED FOR ACCELERATION ISSUES. THE FIRST TIME IT WAS LUNGING WHEN ACCELERATING AND THE RPM'S WOULD GO TO 5-6 THEN DROP TO 0, THEN STABILIZE AT 2. KIA DID SOME RE-COMPUTER PROGRAM TO ADDRESS ISSUE. IT IS STILL NOT RESOLVED BUT WAS NOT AS BAD AFTER THE RE-PROGRAMING. WELL, NOW IT IS REALLY BAD SO TOOK IT BACK (4/17) BECAUSE IT STALLS ON ACCELERATION. I WAS TRYING TO ENTER A HIGHWAY, ACCELERATED KIA STALLED AGAIN RPM'S UP TO 5-6 DOWN TO 0, BUT HAD TO QUICKLY MOVE TO SHOULDER OR SEMI-TRUCK WOULD HAVE HIT ME. ONCE I STOPPED AND STARTED AGAIN, IT ACCELERATED. YESTERDAY, 4/5/17, DRIVING TO WORK IN RUSH HOUR TRAFFIC ON NJ E. I-78, WAS IN MIDDLE LANE MERGED TO LEFT LANE TO PASS (60 MPH), ACCELERATED KIA STALLED (RPMS UP THEN DOWN), I HAD TO BRAKE TO INDICATE TO CAR BEHIND ME OR I WOULD HAVE BEEN IN A HORRIFIC CRASH BECAUSE THIS ROADWAY CARRIES A MASSIVE AMOUNT OF SEMI'S. I WAS SCARED FOR MY LIFE AND MY HEART WAS RACING!! I WAS ABLE TO MOVE BACK TO CENTER LANE WHERE I REMAINED. THE KIA KEPT HAVING THE ACCELERATION ISSUE ALL THE WAY TO WORK AND ON THE WAY HOME SO I TOOK IT TO THE KIA DEALER. I DON'T KNOW IF THEY CAN REPLICATE THE ISSUE BUT I AM NOT DRIVING THIS VEHICLE UNTIL IT IS RESOLVED. I SEE ON LINE THERE ARE NUMEROUS OTHERS WITH THIS SAME ISSUE AND NO RECALL??!! I GUESS SOMEONE HAS TO DIE FIRST. NHTSA YOU NEED TO DO SOMETHING BEFORE SOMEONE LOSSES THEIR LIFE. THIS IS NOT SOME SMALL PROBLEM. KIA CERTAINLY IS NOT INTERESTED IN BEING PRO-ACTIVE. THE SERVICE AND SALES PEOPLE SAID "WE HAVE NEVER HEARD OF THIS ISSUE" MY REPLY "YOU BETTER LOOK ON LINE AT CONSUMER COMPLAINTS". OF COURSE THEY WANTED TO USHER ME OUT OF THE SHOWROOM TO A "QUIET TABLE" SO OTHER PROSPECTIVE BUYERS WON'T HEAR. WORD OF MOUTH MY FRIENDS, WORD OF MOUTH. SAD A SALE MEANS MORE TO KIA THEN A LIFE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970781April 5, 2017
ENGINE
WE HAD JUST LEFT HOME, AND WERE DRIVING AT APPROXIMATELY 40 MILES PER HOUR, AND NO "WARNING LIGHTS OR INDICATOR LIGHTS" CAME ON, WE LOST ALL POWER ABOUT A QUARTER MILE AWAY. COASTING TO THE SIDE OF THE ROAD AND CALLED FOR ROAD-SIDE ASSISTANCE. HAD VEHICLE TOWED TO DEALER, AND WAS TOLD IT WAS ENGINE FAILURE, DUE TO SEIZURE OF ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970515April 4, 2017
UNKNOWN OR OTHER
THE KIA WAS PARKED ON A SLOPING DRIVEWAY, IN PARK AND WITH THE EMERGENCY BRAKE ON. BUT THE VEHICLE ROLLED DOWN ABOUT 10 FEET. BOTH TRANSMISSION AND EMERGENCY BRAKE WERE STILL ENGAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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