Kia Sorento Complaints

10,397 consumer complaints on file.

#10983608May 4, 2017
SEAT BELTS
MULTIPLE SEATBELT LATCH FAILURES CAUSING THE BELTS TO NOT PROPERLY LATCH. BOTH FRONT SEATBELTS HAVE FAILED, AND I HAVE 5 BELTS IN BACK THAT I DON'T THINK I CAN TRUST TO WORK PROPERLY. MAJOR SAFETY ISSUE. EVEN WHEN MY VEHICLE WAS UNDER WARRANTY THEY WOULDN'T COVER THE COST TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983614May 4, 2017
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
V6 ENGINE STALLS RANDOMLY WHEN ACCELERATING INTO OR ACROSS TRAFFIC. . KIA SERVICE DEPT. UNABLE TO FIND CAUSE WITH USING ELECTRONIC TESTING EQUIPMENT. STALLING IS RANDOM AND UNABLE TO REPLICATE WITH SERVICE DEPT PERSONNEL. A REAL SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983615May 4, 2017
VEHICLE SPEED CONTROL
MY CAR HAS BEEN IN MOTION MULTIPLE TIMES RECENTLY ON THE HIGHWAY. ONCE I WAS GETTING READY TO MERGE AND WAS SLOWING DOWN WHEN MY VEHICLE STARTED ACCELERATING ON ITS OWN AND MAKING A REVVING SOUND. THIS HAS ALSO HAPPENED ON CITY STREETS. IT DOES NOT HAPPEN ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983537May 4, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS ARE SO DIM THAT THE ROAD IS NOT VISIBLE. MY CARS' LIGHT METER VALUE IS 77LU COMPAIRED TO A NIEGHBORS' HEADLIGHT VALUE OF 489LU WITH THE SAME LIGHTS. THIS LOW HEADLIGHT OUTPUT VALUE MAKES THIS CAR UNSAFE TO DRIVE IN LOW LIGHT SITUATIONS AND AT NIGHT. THE LOCAL PORT CHARLOTTE, FLORIDA DEALERS' SERVICE MANAGER SAID THAT THERE WAS NO PROBLEM WITH MY HEADLIGHTS. P.S. THE SERVICE MANAGER DID NOT USE A LIGHT METER. HE "EYEBALLED" IT IN THE PARKING LOT IN DAYLIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10982989May 2, 2017
ENGINE
TL* THE CONTACT OWNED A 2006 KIA SORENTO. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT WAS INFORMED BY A PASSING MOTORIST THAT THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT WAS NOTIFIED AND WAS ABLE TO EXTINGUISH THE FIRE. THERE WERE NO INJURIES AND NO REPORTS WERE FILED. THE VEHICLE WAS DESTROYED AND REMAINED AT THE SCENE OF THE FIRE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10983158May 2, 2017
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
MY 07 KIA SORENTO WHEN TRYING TO ENTER THE STATE HIGHWAY. WHEN YOU PUSH DOWN ON THE ACCELERATOR PEDAL. THE VIECHEL STATE TO ACCELERATE AND THEN ALL OF A SUDDEN THE ESC. LIGHT COMES ON AND THE SUV. GOES INTO SAFE LIMP MODE. WHERE IT WILL NOT ACCELERATE AND WILL NOT CLIMB OVER 20MPH. FOR A VERY LONG PERIOD. MY FAMILY AND I HAVE BEEN IN A FEW SITUATIONS WHERE WE WERE ALMOST HIT. LOOKING ONLINE I CAN SEE THAT THIS IS FAR FROM BEING A ISOLATED ORDEAL. AND THAT BECAUSE OF THE AGE OF THE VIECHEL . I AM READING WHERE MORE AND MORE PEOPLE ARE DEALING WITH THE SAME ISSUE BUT NOT GOING TO THE DEALER BECAUSE OF THE COST INVOLVED. WITH THE NUMBER OF THE VIECHELS SOLD THERE HAVE TO BE QUITE A FEW THAT HAVE RESULTED IN A ACCIDENT THAT INVOLVES BODILY INJURY. IF NOT GOD FORBID EVEN DEATH. I JUST HOPE THIS REACHES THE DESK OR SCREEN OF SOMEONE WHO CAN INVESTIGATE THIS MATTER. A LOT BETTER THAN WHAT I AM CAPABLE OF DOING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981539May 1, 2017
SEATS
BOTH DRIVER AND FRONT PASSENGER SEAT TRIM THAT HOUSES THE SEAT POSITION ADJUSTMENT KNOBS ARE DESIGNED POORLY AND FAIL UNDER NORMAL USE. ONCE FAILURE OCCURS TRIM CAN MOVE EASILY WHICH CAN CAUSE THE SEAT ADJUSTMENT SWITCHES TO BE ENGAGED CAUSING THE SEAT TO MOVE WHILE VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981281April 28, 2017
SEATS
THE SECOND ROW SEAT ON THE PASSENGER SIDE THAT IS SUPPOSED TO FOLD DOWN, USE A LATCH TO LET THE 3RD ROW PASSENGERS IN OR OUT OF THE VEHICLE , IS NOT WORKING LEVEL IS LOOSE FEELS LIKE IT IS NOT CONNECTED TO ANYTHING AND THE SEAT IS STUCK IN THE UPRIGHT POSITION. PASSENGERS IN THE 3RD ROW HAVE TO HOOP OUT THE BACK HATCH DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981082April 27, 2017
AIR BAGS
STARTED CAR AIRBAG LIGHT CAME ON STAYED ON. NO REASON FOR TO BE ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981084April 27, 2017
ENGINE
DRIVING AND THE CAR CUT OFF ON THE HIGHWAY. NO LIGHTS NO WARNING.. ENGINE DIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981104April 27, 2017
ENGINE
CAR NEVER GAVE A WARNING THAT ANYTHING WAS WRONG, TOOK IT TO GET REGULAR OIL CHANGES AS NEEDED AND SUDDENLY IN TRAFFIC WHILE MOVING FORWARD, THE CAR BEGAN BUCKING AND JUMPING, THE NOISE SOUNDED LIKE A CLUCK. I THOUGHT SOMETHING HAD FALLEN OFF AS THE CAR WAS ORIGINALLY DRIVING SMOOTHLY. I HAD IT TOWEDT TO KIA AND IT WAS SAID THE ENGINE WAS NO GOOD. NO WARNING LIGHTS OR ENGINE LIGHTS EVER CAME ON TO FOREWARN OF ANY ISSUES EVER WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981164April 27, 2017
AIR BAGS
AIRBAG WARNING LIGHT HAS CAME ON WHILE DRIVING DOWN HIGHWAY. DEAL ADVISES THAT IT IS A SENSOR AND THAT IT IS OVER $400 TO REPAIR. HAVE READ NUMEROUS COMPLAINTS THAT THIS IS AN EXTREMELY COMMON PROBLEM WITH THE 2013 KIA SORENTO. VEHICLE IS JUST OUT OF FACTORY WARRANTY DUE TO MILEAGE (3,000 OVER). VEHICLE AS NEVER BEEN INVOLVED IN ANY TYPE OF COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980952April 26, 2017
STEERING
TL* THE CONTACT OWNS A 2006 KIA SORENTO. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 70 MPH, SHE HEARD A LOUD BANG AND FELT AN IMPACT UNDERNEATH THE VEHICLE. THE DRIVER NOTICED A PIECE OF METAL HAD DETACHED FROM THE VEHICLE. THE VEHICLE INDEPENDENTLY PULLED TO THE RIGHT AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CRANK SHAFT PULLEY BOLT FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. A DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT ELIGIBLE FOR A FREE REPAIR BECAUSE THE MILEAGE WAS OVER 100,000. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980467April 25, 2017
ELECTRICAL SYSTEM
SYMPTOMATIC OF PREVIOUS PCM/ECU FAILURE. PCM WAS REPLACED 3 MONTHS AFTER PURCHASING 2011 KIA SORENTO NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980473April 25, 2017
AIR BAGS
AIRBAG LIGHT CAME ON AND STAYS ON. NO ACCIDENTS OR SUCH. CHECKED FUSES AND THEY ARE FINE. PLEASE HAVE KIA COMPLETE A RECALL. THIS SEEMS TO BE AN ISSUE WITH ALL KIA'S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980556April 25, 2017
ENGINE
WE STARTED HAVING PROBLEMS AT ABOUT 20,000 MILES.THE CAR WAS PULLING AS WE TRIED TO ACCELERATE AND SMOKE WOULD BLOW OUT OF THE TAILPIPE. WE TOOK IT INTO THE DEALERSHIP IN WHICH THEY STATED WE HAD SLUDGE IN THE ENGINE. THEY STATED TO MAINTAIN REGULAR OIL CHANGES, BUT WE WOULD NEED A NEW ENGINE. 4 MONTHS LATER THEY DID AN OIL CHANGE AND STATED THE OIL WAS CLEAR OF SLUDGE. WITHIN 2 WEEKS, WE HEARD A LOUD BANGING SOUND FROM THE ENGINE, IT GOT LOUDER AND WAS BARELY GOING 5 MILES/HR. WE WERE ON A MAJOR ROAD AND WERE ABLE TO PULL INTO A PARKING LOT. WE HAD IT TOWED TO THE DEALERSHIP (CENTRAL KIA OF PLANO). WITHOUT EVEN LOOKING AT IT, THEY SAID IT WAS THE SLUDGE IN THE ENGINE AND WE NEEDED OUR ENGINE REPLACED ($7000). THEY WOULD NOT EVEN LOOK UNDER THE HOOD UNTIL WE PAID THEM $400 TO OPEN IT UP. THEY STATED THE WORK WOULD NOT BE COVERED UNDER OUR WARRANTY EVEN THOUGH WE ARE ONLY 2 YEARS INTO IT AND AROUND 30,000 MILES. I CALLED KIA CONSUMER AFFAIRS (800-333-4542) AND THEY CONTACTED THE DEALERSHIP AND THAT'S WHEN THEY FINALLY OPENED THE HOOD AND FOUND SLUDGE IN THE ENGINE. THEY TOOK PICTURES AND SENT IT TO KIA "TECH" IN WHICH OUR CLAIM WAS DECLINED DUE TO "LACK OF MAINTENANCE". WE PROVIDED RECEIPTS FOR OUR OIL CHANGES. THEY DID NOT ACCEPT 3 OF THEM BECAUSE THEY DID NOT HAVE A "PO#" AND THEY DID NOT ACCEPT 2 OF MY CREDIT CARD RECEIPTS. I TOLD KIA CONSUMER AFFAIRS THE 2015'S ARE HAVING THE SAME ISSUES AS THE RECALLS 2011-2014. SHE STATED THE DMV IS COLLECTING INFORMATION ON THE 2015'S. EVERYONE CALL CONSUMER AFFAIRS!! THERE IS AN ENGINE PROBLEM WITH THE 2015'S AND KIA IS NOT STANDING BY THEIR WARRANTY. WE HAVE NOT BEEN PROVIDED A RENTAL CAR. I HAVE ALSO ESCALATED THIS ISSUE TO KIA'S "ESCALATION DEPT" IN WHICH THEY STATED TO GET THEM MORE RECEIPTS AND "TECH" CAN REVIEW THE CASE AGAIN! I HAVE GATHERED MORE RECEIPTS INCLUDING HOW OFTEN WE WERE PUTTING OIL IN BETWEEN OIL CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980300April 24, 2017
VISIBILITY/WIPER
THE PANORAMIC ROOF FIXED PANEL IS SHATTERED. WHEN WE RETURNED HOME FROM CHURCH, WE HEARD A RATTLING NOISE AND OPENED THE PANEL AND SAW THE ENTIRE BACK PANEL IS SHATTERED WITH PIECES OF GLASS SHARDS IN THE BACK SEAT. LOOKING AT THE TOP OF THE CAR THE GLASS WAS ACTUALLY SEPARATING FROM THE FRAME WHICH COULD NOT HAVE BEEN CAUSED BY ROCK, HAIL OR ANYTHING ELSE BUT FAULTY MANUFACTURING. I CONTACTED KIA GROSSINGER DEALERSHIP AND WAS ADVISED TO BRING IN THE CAR FOR THEM TO LOOK AT AND DETERMINE THE CAUSE. I ADVISED THEM FOR SAFETY REASONS I WOULD NOT DRIVE THE CAR AND WOULD BE WILLING FOR THEM TO PICK IT UP AND GET A LOANER. THEY ADVISED THIS WASN'T FEASIBLE. I THEN CALLED KIA CUSTOMER CARE AND THEY HAVE TAKEN MY CLAIM K3444320 TO ADDRESS THE DEALERSHIP'S INABILITY TO DETERMINE CAUSE, REIMBURSE THE GLASS DEALER THROUGH THE WARRANTY AND ACKNOWLEDGE THE DEFECT AND DO A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980027April 23, 2017
ENGINE
TOOK THE CAR 6 WEEKS LEFT ON MY WARRANTY. STARTING COLD, ENGINE MAKING NOISE ( LIKE TAPPATS, LOUD} THE SERVICE MAN AND KIA TECH. HEARD THE SOUND AGREED BUT THE WORK ORDER STATED LIKE SIMULAR ENGINE. NOW NO WARRANTY. EXPIRED . KIA REP. STATED MUST BRING THE CAR TO DEALER ( 70 MILES EACH WAY} AND HAVE $300 FOR TAKEN THE ENGINE APART AND DRIVE ROD IS ONLY UNDER WARRANTY IF NEEDED. TRANPORTATION I ON MY OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979865April 21, 2017
UNKNOWN OR OTHER
TRUCK STARTED MAKING A KNOCKING NOISE. TOOK IT TO THE LOCAL DEALERSHIP AND TO MY SURPRISED, WAS TOLD THAT I NEED AN ENGINE. IT WAS SHOCKING BECAUSE THERE WERE NO SIGNS PRIOR TO THE KNOCKING TO INDICATE A PROBLEM. NO LIGHTS ON THE PANEL LIT UP, NO OIL LEAKS OR ANYTHING OF THAT NATURE. THE MOST APPALLING THING IS THAT THEY QUOTED SEVERAL PRICES FOR REPLACING THE ENGINE? IT WAS NOTHING THAT I DID WRONG TO CAUSE THIS PROBLEM. IN RESEARCHING, I FOUND THAT SHAVINGS FROM THE ENGINE COULD CAUSE THIS PROBLEM. THIS IS A MANFACTURE DEFECT. MY HUSBAND WAS DRIVING IT WHEN IT FINALLY STALLED. HE SUFFERED A HEART ATTACK ONE YEAR AGO AND IS NOT ABLE TO PNYSICALL PUSH THE TRUCK OUT OF THE WAY OF TRAFFIC. FINALLY, HE WAS ABLE TO COAST IT OFF THE HIGHWAY. ALTHOUGH IT HAS ONE HUNDRED THOUSAND MILES, IT WAS SERVICED REGULARLY AND SHOWED NO SIGNS OF A PROBLEM. IF THERE WAS A PROBLEM, IT WAS NOT CAUGHT OR IT WAS IGNORED DURING SERVICE APPOINTMENTS. WHAT OPTIONS DO I HAVE? I DO HAVE A LAWYER WAITING TO HELP ME WITH THIS PROBLEM. I WAS NOT GIVEN INFORMATION THAT SUPPORTED THE NEED OF A NEW ENGINE AT THE COST OF $8,000.00 WHICH IS MORE THAN THE VALUE OF THE TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979469April 20, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING 55 MPH, THE ENGINE STALLED AND THE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 96,752. CONSUMER STATED NEW ENGINE INSTALLED 4/18/17, ALSO , THE AIR CONDITIONING DOES NOT WORK BECAUSE OF ENGINE REPLACEMENT. UPDATED 9/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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