Kia Sorento Complaints

10,397 consumer complaints on file.

#11001733June 27, 2017
ENGINE
MY VEHICLE IS AT 117K MILES. IT USES APPROX 6 QTS OF OIL/3000 MILES.I CANNOT GET UP TO SPEED ON THE HIGHWAY AS IT WILL NOT AUTO SHIFT DOWN WITH ANY ACCELERATION RPMS RUN AND STAY AT 6,000 WHEN TRYING TO GET TO 70MPH - IT IS INCLUDED IN SC147 RECALL, HOWEVER THE DEALERSHIP IS STATING IT PASSED THE RECALL TEST AND IT'S THE TRANSMISSION NOT THE ENGINE. TRANSMISSION DOES NOT BURN OIL AT 6 QTS/3000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001767June 27, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR PASSENGER DOOR HANDLE FRACTURED. THE VEHICLE WAS SCHEDULED TO BE TAKEN TO AN UNKNOWN DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001798June 27, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO ACCELERATE THE VEHICLE WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WOULD INDEPENDENTLY ACCELERATE RANDOMLY. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (REDDING KIA 418 E. CYPRESS AVENUE, REDDING, CA 96002), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001807June 27, 2017
ENGINE
MY ENGINE SEIZED WHILE DRIVING ON TO RAMP TO HIGHWAY. MY CAR CUT OFF AND WAS UNRESPONSIVE. I FORCED THE CAR TO THE SIDE OF THE ON-RAMP DURING RUSH HOUR TRAFFIC. AT THIS TIME, I HAD TO HAVE MY VEHICLE TOWED. THERE IS A RECALL ON THE 2012 KIA SORENTO ENGINE FOR IT STALLING WHILE DRIVING. I CALLED KIA CORPORATE FOR ASSISTANCE WITH THIS MATTER AND THEY ARE GIVING US THE RUN-AROUND. I HAVE HAD THE VEHICLE BORE SCOPED, PROVING SEIZING OF THE ENGINE. IN ADDITION, I AM A LICENCES AIR-FRAME AND POWER-PLANT MECHANIC SO I KNOW MY WAY AROUND A CAR. THIS WAS VERY DANGEROUS AND UNEXPECTED SITUATION TO BE IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001222June 25, 2017
POWER TRAIN, UNKNOWN OR OTHER
MY NEIGHBOR BUMPED THE BACK OF THE KIA WITH HIS BUICK NO VISIBLE DAMAGE TO EITHER CARS BUMPERS THE KIA WAS IN PARK NO ONE WAS IN IT THE KIA IT THEN STARTED MOVING DOWN THE STREET IT ROLLED ABOUT 400 YARDS WENT THRU SOME HEDGES AND THEN STOPPED IN A NEIGHBORS YARD NO INJURYS BUT THE VEHICLE WAS IN PARK THE WHOLE TIME ,I TOOK THE KIA TO THE LOCAL KIA DEALER THEY HAD THE VEHICLE 4 DAYS AND COULDN'T REPLICATE WHAT HAPPENED I TOLD THEM I HAD READ ABOUT A RECALL WITH A SIMILAR PROBLEM THEY SAID MY VIN # WASN'T PART OF IT I FEEL KIA SHOULD ADRESS THIS IT WASN'T IMAGINED THERE WERE 3 OR 4 NEGHBORS THAT SAW THE EMPTY VEHICLE JUST ROLLING DOWN THE STREET A RESPONCE WOULD BE APPRECIATED THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000841June 23, 2017
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING ON THE HIGHWAY, THE MOTOR SEIZED. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHO INDICATED THAT THE VEHICLE NEEDED TO BE SERVICED BY AN AUTHORIZED DEALER. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V224000 (ENGINE AND ENGINE COOLING) AND 15V626000 (POWER TRAIN), BUT THE CONTACT WAS UNABLE TO RECEIVE THE REMEDY AND PARTS FOR THE RECALL REPAIR. THE VEHICLE WAS TOWED TO MEDVED KIA (11201 W INTERSTATE 70 FRONTAGE RD N, WHEAT RIDGE, CO 80033, (303) 421-0100). THE CONTACT WAS WAITING ON A RESPONSE FROM THE MANUFACTURER TO PROVIDE A REMEDY FOR THE TWO RECALL REPAIRS. THE MANUFACTURER STATED THAT THEY WOULD RESPOND, BUT THE CONTACT HAD NOT RECEIVED THE REPAIRS SINCE JUNE OF 2016. THE APPROXIMATE FAILURE MILEAGE WAS 104,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000859June 23, 2017
STRUCTURE:BODY
I HAVE NOT BEEN ABLE TO OPEN MY DRIVER SIDE BACK DOOR FOR OVER A YEAR. IT WILL NOT OPEN FROM THE INSIDE OR THE OUTSIDE. DUE TO NOT BEING ABLE TO OPEN THE DOOR IT IS PRACTICALLY IMPOSSIBLE TO FIX IT AS WE CANNOT GET TO THE HINGES INSIDE OF THE CAR UNLESS WE REMOVE THE ENTIRE INSIDE OF THE DOOR AND CUT THE DOOR OFF OF THE CAR. THIS IS A HUGE SAFETY HAZARD KIA THAT NEEDS TO BE FIXED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000846June 23, 2017
ENGINE
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO TIRE DISCOUNTERS FOR AN OIL CHANGE. IT WAS NOTICED THAT THE CHECK ENGINE AND OIL INDICATORS WERE ILLUMINATED. THE CONTACT STATED THAT 200 MILES LATER, THE ENGINE FAILED. THE VEHICLE WAS TAKEN TO AUTO MALL OF DAYTON WHERE IT WAS NOTICED THAT THE VEHICLE WAS PROPERLY MAINTAINED AND THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000877June 23, 2017
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO PETE KIA WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE DEALER REFUSED TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 112,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000889June 23, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING 60 MPH, THE ENGINE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 166,045.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000887June 23, 2017
AIR BAGS, ENGINE, SEAT BELTS
(AMENDMENTS TO ODI#S: 10668775 & 10663356 - UPDATE) ON 12/01/2014, I WAS IN A 2015 KIA SORENTO LX (ENTERPRISE INSURANCE RENTAL) TRAVELING ON CRABB RIVER ROAD, (A CITY STREET) SUGARLAND, TEXAS. I FULLY STOPPED AT THE TRAFFIC LIGHTS BECAUSE IT WAS RED. ONCE LIGHTS TURNED GREEN, I PUT THE VEHICLE IN MOTION BY STEPPING ON THE GAS PEDAL TO ACCELERATE BUT THE CAR FELT REALLY SLUGGISH SO I GAVE IT MORE GAS IN ORDER TO GAIN ENOUGH SPEED AS I WAS ABOUT TO GO OVER SOME RAILROAD TRACKS (APPROX. 55+ MPH) WHICH WERE ON A ROAD THAT WAS ON AN INCLINE. RIGHT AS THE CAR REACHED THE TRACKS, THE ENGINE STALLED, THE STEERING WHEEL LOCKED AND I LOST ALL CONTROL OF THE VEHICLE AND IT DOVE INTO A DITCH; PLOWED DIRECTLY INTO A STEEL BILLBOARD POLE WHICH WAS CEMENTED INTO THE GROUND BECAUSE THE BRAKES BECAME UNRESPONSIVE. THERE WERE NO WARNING LIGHTS ON THE DASH PRIOR TO THE CRASH. EVEN THOUGH I WAS FULLY BUCKLED, THE SEATBELT DID NOT PREVENT MY HEAD FROM VIOLENTLY HITTING THE WINDSHIELD AND BOUNCING OFF THE STEERING WHEEL SINCE NONE OF THE 8 AIRBAGS DEPLOYED. I SUFFERED NEAR FATAL INJURIES INCLUDING A BROKEN BACK (L2 FRACTURE), SPINAL CORD, HEAD, EYE, CHIN, JAWS, NECK AND HIP; BROKEN TEETH, PERMANENT DISFIGURATION (18 STITCHES), SOME VISION & HEARING LOSS FROM NERVE DAMAGE AND PTSD, MENTAL ANGUISH, CHRONIC MIGRAINES, EXTREME STRESS, TERRIBLE RECURRING NIGHTMARES, ETC. I'M A 5'2" WOMAN AND MY CHEST WAS PINNED TO THE STEERING WHEEL UPON THE IMPACT WITH THE POLE AND THE FIRE DEPT. HAD TO FREE ME AND LIFT ME UP TO THE EMTS. I WAS TRANSPORTED TO THE ER OF A HOSPITAL BY AMBULANCE AND LATER TRANSFERRED TO THE TRAUMA UNIT OF MEMORIAL HERMANN HOSPITAL DUE TO THE SEVERITY OF MY INJURIES.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11000589June 22, 2017
STRUCTURE:BODY
THE RIGHT REAR PASSENGER DOOR ON MY 2011 KIA SORENTO WILL NOT OPEN FROM THE INSIDE OR OUT SINCE OCTOBER, 2016. THE DEALERSHIPS THAT I HAVE REACHED OUT TO ARE QUOTING A $400.00 PRICETAG TO "FIX" THIS ISSUE THAT IS OBVIOUSLY THE FAULT OF THE MANUFACTURER. IN READING THE FORUMS AND LINKS ON HOW TO FIX THIS, IT HAS BECOME APPARENT THAT KIA REFUSES TO ADDRESS THE THOUSANDS AND THOUSANDS OF CONSUMERS WHO HAVE BEEN AFFECTED BY THIS AND I AM COMPELLED TO REPORT AS HOPEFULLY THE NHTSA CAN COMPEL KIA TO ISSUE A RECALL FOR THIS WIDESPREAD ISSUE AS IT IS INDEED A SAFETY ISSUE. DOES SOMEBODY HAVE TO DIE TRAPPED IN THEIR KIA FOR KIA TO ADDRESS THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000408June 21, 2017
AIR BAGS
PASSENGER SEAT SENSOR FAILED, VEHICLE IS OTHERWISE IN PERFECT CONDITION. THE REPAIR IS ALMOST 2000.00. WITH THIS REPAIR NEEDED THE VEHICLE WON'T PASS INSPECTION, SO WHAT IS OTHERWISE A PERFECTLY FINE VEHICLE IS NOW SCRAP. THE PASSENGER SEAT WAS HARDLY USED ( MAYBE 20% OF THE VEHICLE USE ) SO A FAILURE OF AN EXPENSIVE OCCUPANCY SENSOR LIKE THIS IS NOT ACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000480June 21, 2017
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING HIGHWAY SPEEDS WITH THE CRUISE CONTROL ACTIVATED, THE SYSTEM WOULD NOT DEACTIVATE WHEN PRESSING THE CANCEL BUTTON. THE CONTACT INDICATED THAT THE BRAKE PEDAL NEEDED TO BE DEPRESSED TO DEACTIVATE THE CRUISE CONTROL. ON SOME OCCASIONS, THE CRUISE CONTROL SYSTEM COULD NOT BE IMMEDIATELY ACTIVATED. THE VEHICLE WAS TAKEN TO REGAL KIA OF LAKELAND, FLORIDA, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. ... .UPDATED 11/16/17 *BF UPDATED 11/28/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000516June 21, 2017
EXTERIOR LIGHTING
HEADLIGHTS (LOW BEAMS) WILL BLOW OUT WHEN DRIVING AT LEAST ONCE A MONTH. VERY UNSAFE WHILE DRIVING. THIS HAS BEEN AN ON GOING PROBLEM WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000507June 21, 2017
ENGINE
MY 2013 KIA SORENTO SHOULD BECOME A PART OF THE RECALL THAT IS CURRENTLY INVOLVING KIA MOTORS. WE CHANGED OUR OIL AND NOTICED IT TO BE WHAT MY HUSBAND CALLED A BIT LUMPY. TOOK OUR CAR INTO THE LOCAL GARAGE AND THEY TOLD US THERE WAS A LEAK ON THE TOP OF THE MOTOR. WE PLANNED ON FIXING THIS THE FOLLOWING PAYDAY, BUT INSTEAD LEFT THE DEALERSHIP TO A HIGH PITCHED SQUEAL AND THAT WAS IT THE CAR NEVER MOVED AGAIN. THE RODS WERE SHOT AND CAUSED MOTOR TO SEIZE. OUR LOCAL GARAGE, BENDING WRENCHES BELIEVES THERE IS EVIDENCE TO SUPPORT OUR CLAIM. WE HAVE PAID FOR A NEW ENGINE TO BE PLACED IN VEHICLE AND ARE HOPING TO BECOME A PART OF THIS RECALL AND BE REIMBURSED FOR THIS MANUFACTURER DEFECT. WE HAVE ALL PAPERWORK FROM GARAGE AND ALSO KEPT THE OIL THAT HAD BEEN CHANGED FROM THE KIA SHOWING THAT THERE IS PROBABLY LITTLE FLEKS OF THE METAL FROM THE RODS IN THIS OIL WHICH CAUSED IT TO BECOME LUMPY. NOT SURE WHERE ELSE TO TURN FOR HELP WITH THIS CLAIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000543June 21, 2017
FUEL/PROPULSION SYSTEM
WHILE TRYING TO REFULE THE GASOLINE WILL SUDDENLY "SPRAY" FROM THE TANK. VEHICLE STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000224June 20, 2017
ENGINE
37000 MILES , SHORT 120 TRIP, OIL CHECKED BEFORE STARTING, 110 INTO TRIP, LOSS OF POWER,,ROD KNOCK, ENGINE SEIZED, TOWED TO CLOSEST GARAGE. NOM AT LEXINGTON KY. KIA WAITING ON THE BATTLE OF WARRANTY TO BEGAN WAITING FOR THE LO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000314June 20, 2017
UNKNOWN OR OTHER
REAR TRUCK DOOR LIFT GATE SUPPORT, TAIL GATE SUPPORT. I WAS CLEANING OUT OUT OUR VEHICLE WHILE STATIONARY IN OUR DRIVEWAY WITH THE BACK DOOR OPEN, AND NEXT THING I KNEW HE DOOR HAD SLAMMED DOWN ON ME. ONE OF THE LIFT GATE SUPPORTS GATEWAY AND BLEW AND COLLAPSED ON TOP OF ME. I SUFFERED FROM A MAJOR HEADACHE AND SOME MINOR BACK PAIN. I'M GRATEFUL THIS WAS NOT MY CHILD WHO WOULD HAVE BEEN HURT WORSE. THIS SEEMS TO BE A SAFETY ISSUE.. I CONTACTED DEALERSHIP AND NO RECALL LISTED NOR COVERED WE HAD TO REPLACE AND REPAIR OURSELVES. WE PURCHURSED NEW ONES AND REPLACED TODAY WHEN WE RECEIVED THEM!
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10995819June 19, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE MADE AN ABNORMAL NOISE AND STALLED SEVERAL TIMES WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO THE DEALER (MORITZ KIA FORT WORTH 501 WEST FWY, FORT WORTH, TX 76116 (817) 560-6000). IT WAS DIAGNOSED THAT THE ENGINE ASSEMBLY NEEDED TO BE REPLACED. THE DEALER INDICATED THAT THEY WERE UNCERTAIN OF WHEN THE PART WOULD BE PRODUCED. THE CONTACT WAS PROVIDED WITH A LOANER VEHICLE, BUT WAS UNABLE TO DETERMINE A REASONABLE TIME FRAME FOR WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. UPDATED 08/30/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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