Kia Sorento Complaints

10,397 consumer complaints on file.

#11003867July 9, 2017
UNKNOWN OR OTHER
CAR WAS PARKED,I LOCKED THE CHILD SAFETY LOCK,ON BACK DOOR NOW IT WILL NOT OPEN,THIS SHOULD BE A SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003909July 9, 2017
ENGINE
OUR KIA SORENTO HAD 46963 MILES. WE ARE THE SECOND OWNERS AND HAVE PUT 34K MILES ON IT AND HAVE HAD THE OIL CHANGED AT APPROXIMATELY EVERY 5K MILES. THE KIA SORENTO STOPPED RUNNING WHILE IT WAS BEING DRIVEN AT 55 MPH ON A TWO-LANE ROAD. I WAS BEING FOLLOWED BY A DUALLY PICK UP TOWING A LARGE BOAT. THE CAR LOST POWER AND THE "CHECK ENGINE" LIGHT CAME ON. I HAD JUST ENOUGH TIME TO TURN ON MY EMERGENCY FLASHERS AND FIND A SAFE PLACE TO PULL OFF THE ROAD. WE HAD IT TOWED TO A REPAIR SHOP IN KINGSLAND, TX, THEY CUT THE SERPENTINE BELT, COULDN'T GET THE ENGINE TO TURN, TOLD US THAT THE OIL PUMP HAD FAILED AND THE ENGINE SEIZED. WE THEN HAD IT TOWED TO THE DEALER IN AUSTIN, WHERE THEY HAD A TECHNICIAN LOOK AT IT AND CONFIRMED THAT THE ENGINE WAS BLOWN. THEY SAID THAT THE ONLY WAY TO KNOW IF THERE WERE METAL SHAVINGS WOULD BE TO PULL THE OIL PAN ($195) AND THAT WOULD ONLY CONFIRM THAT SHAVINGS WERE IN THE OIL. TO ACTUALLY KNOW WHAT HAD CAUSED ENGINE FAILURE THEY WOULD HAVE TO PULL THE MAIN AND ROD BEARINGS ($400). THEY SAID THAT EVEN IF WE DID FIND THAT THE ENGINE FAILURE WAS DUE TO METAL SHAVINGS THAT IT WOULD NOT BE CONSIDERED AS PART OF RECALL SC147 BECAUSE IT WASN'T MANUFACTURED AT A "CERTAIN PLANT" IN A "CERTAIN MONTH". HE WAS UNABLE TO TELL ME WHAT PLANT AND MONTH. WE HAVE NOW FOUND, THROUGH DECODING OUR VIN, THAT THIS CAR WAS BUILT IN GEORGIA AND HAS THE THETA II ENGINE. THEY DID OFFER TO PUT IN AN ENGINE FROM A WRECKED KIA WITH 100K MILES ON IT AT A COST OF $6700-$6800. THE KBB VALUE IS $9800. WE WERE TOLD THAT THE BASIC WARRANTY HAD ENDED ON APRIL 24, 2017 AND THAT THE 5YR/60K WARRANTY WAS NOT TRANSFERABLE TO THE SECOND OWNER. WE THEN FOUND THIS: HTTPS://WWW.NHTSA.GOV/VEHICLE/2013/KIA/SORENTO/SUV/FWD#MANUFACTURERCOMMUNICATIONS SHOWING THAT THEY HAD MODIFIED THE WARRANTY. NO ONE AT THE KIA CUSTOMER SERVICE CENTER OR AT THE DEALERSHIP TOLD US THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003662July 7, 2017
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE SHUT OFF AND THE OIL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER (MYRTLE BEACH KIA IN MYRTLE BEACH, SC) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO AN INTERNAL ENGINE FAILURE. THE DEALER RECOMMENDED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY APPLIED TO THE ORIGINAL OWNER ONLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 73,864.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003401July 6, 2017
ENGINE
I RECEIVED A INTERIM SAFETY RECALL ON 6/30/17 (ATTACHED). ON 6/21/17 WHILE TRAVELLING ON THE HIGHWAY (RT. 80) GOING 70MPH THE ENGINE LOST ALL POWER. THERE WAS NO KNOCKING SOUND OR WARNING LIGHT AS THE NOTICE HAD STATED WOULD BE AN INDICATOR TO A POSSIBLE PROBLEM. I LUCKILY WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD BEFORE THE CAR COMPLETELY STOPPED OPERATING .FORTUNATELY I WAS TRAVELLING IN THE LEFT LANE. HAD I BEEN IN ANY OTHER LANE THERE WOULD HAVE BEEN NO WAY I COULD HAVE PULLED OVER THE VEHICLE. THE ENGINE LOST POWER THAT QUICKLY WITHOUT WARNING. I HAD TO HAVE TO CAR TOWED OFF THE HIGHWAY AND CONTACTED KIA. A CASE WAS OPENED AND I WAS ADVISED THAT THE CAR WOULD HAVE TO BE INSPECTED TO DETERMINE IF IT WAS DUE TO THE RECALL THAT THE ENGINE STOPPED. I RECEIVED A CALL THE NEXT DAY THAT INDEED THE ENGINE WAS PART OF THE RECALL AND I WOULD BE RECEIVING A NEW ENGINE. KIA HAS NOT COMMUNICATED WITH ME IN REGARDS TO THE ETA OF THE REPAIR. I CALLED THE DEAL WHO HAD NO IDEA WHEN THE CAR WOULD BE REPAIRED. AFTER CONTACTING KIA I WAS GIVEN AN ETA OF 7/15/17. CASE # 12385542
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003481July 6, 2017
STRUCTURE:BODY
IN LATE 2013 MY DRIVER SIDE DOOR WOULD NOT OPEN FROM THE OUTSIDE.THEN THE DRIVERS SIDE BACK DOOR WOULD NOT OPEN FROM THE INSIDE OR OUT. THEN THE PASSENGER DOOR WOULD NOT OPEN FROM THE OUTSIDE.WE GOT THIS FIXED BECAUSE MY MOTHER IS ELDELY AND NEEDED TO BE ABLE TO EASILY OPEN HER DOOR. THIS WAS A COST OF 600.00. TO FIX THE BACK DOOR THEY WERE GOING TO CHARGE AN ADDTIONAL 600 OR MORE DEPENDING ON IF THEY BROKE THE DOOR PANEL , WE WOULD HAVE TO REPLACE THAT AT OUR OWN COST TODAY MY PASSENGER BACK DOOR STOPPED OPENING FROM THE OUTSIDE. MY SON HAS TO CLIMB OVER THE SEATS TO LET HIS BROTHER IN. WHAT IF THERE WAS AN ACCIDENT IN WATER OR A FIRE AND MY CHILDREN WERE UNABLE TO OPEN THEIR DOORS .THIS IS UNACCEPTABLE. THIS IS NO DOUBT A SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003116July 5, 2017
STRUCTURE:BODY
THE DRIVER-SIDE FRONT DOOR LATCH BROKE WITH NO ADVANCE NOTICE. I HAD MADE A STOP AND TRIED TO REENTER THE VEHICLE. THE DOOR WILL NOT OPEN FROM THE OUTSIDE. I DON'T SEE A SAFETY RECALL FOR THIS VEHICLE, BUT I SEE PLENTY OF COMPLAINTS WHICH INDICATE THAT IT IS EITHER A PLASTIC PART OF THE DOOR HANDLE, OR THE LOCKING MECHANISM. THIS SHOULD BE COVERED UNDER A SAFETY RECALL, AS IT PRESENTS A SAFETY HAZARD IN THE EVENT OF A CRASH WHERE THE DRIVER IS UNABLE TO EXIT WITHOUT ASSISTANCE SINCE RESCUERS WOULD BE DELAYED IN OPENING THE VEHICLE. APPARENTLY ALL DOORS ON THIS VEHICLE ARE SUBJECT TO THIS SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003134July 5, 2017
EXTERIOR LIGHTING
I JUST PURCHASED THIS VEHICLE AND THE HEADLIGHTS ARE EITHER VERY DIM OR HAVE BAD DISPLAY. I CAN'T REALLY SEE ANYTHING AT NIGHT AND DRIVE WITH MY HIGH BEAMS ON AND EVEN THOSE ARE ALL THAT BRIGHT. I WAS FIGURING THERE HAS TO BE A RECALL OF SOME KIND, APPARENTLY NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003183July 5, 2017
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
AFTER 650 MILES: MERGING ONTO A HIGHWAY: ENGINE RATTLED. ENGINE DIED. WE COASTED TO THE SHOULDER. WE STOPPED. I PUT THE VEHICLE IN PARK. SMOKE WAS COMING FROM UNDER THE HOOD. LOOKING UNDERNEATH, WE SAW THE CAR WAS ON FIRE. INITIALLY THE FIRE WAS UNDER THE ENGINE. WE GOT AWAY FROM THE CAR AND CALLED 911. THE FIRE DEPARTMENT CAME AND PUT IT OUT. BY THIS POINT IT BURNED THE FRONT 2/3 OF THE CAR. THE CAR GOT TOWED TO AN AUTOMOTIVE TOWING PLACE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11002816July 3, 2017
ENGINE
I RECEIVED A MANUFACTURE RECALL NUMBER SC147 NOTICE FROM KIA. AS OF TODAY 7/3/2017. I HAVE NOT RECEIVED A REPAIR NOTICE FROM KIA FOR THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002850July 3, 2017
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE AT A STOP LIGHT, THE VEHICLE HAD SUDDENLY STALLED AND ALSO WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY LOOSE POWER CAUSING THE SPEED TO DECELERATE. THE VEHICLE WAS TAKEN TO ROSEVILLE KIA IN ROSEVILLE, CALIFORNIA TO BE DIAGNOSED BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002875July 3, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 90 MPH, THE ENGINE FAILED WITHOUT WARNING. THE CONTACT STATED THAT THERE WAS A KNOCKING NOISE FROM INSIDE THE ENGINE AND THE VEHICLE LOST POWER. IN ADDITION, THE VEHICLE WOULD NOT SWITCH GEARS AND DECREASED IN ACCELERATION UNTIL THE CONTACT REACHED THE DEALER. CATHEDRAL CITY KIA OF CATHEDRAL CITY, CALIFORNIA REPLACED THE ENGINE IN THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE FAILURE WAS INCLUDED IN AN UNKNOWN RECALL; HOWEVER, THE CONTACT'S VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002884July 3, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE VEHICLE WAS STATIONARY, THE AIR BAG INDICATOR ILLUMINATED WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002507June 30, 2017
ENGINE
HAD OIL CHANGED ON THURSDAY. WENT ON TRIP ON FRIDAY. ON SATURDAY, THE VEHICLE STARTED ACTING LIKE IT WASN'T GEARING UP GOING UP A HILL. ON SUNDAY, IT WAS LOSING POWER GOING UP HILLS. HAD TO TAKE FOOT OFF EXCELLOATOR AND PAT IT AND THEN HOLD IT DOWN TO GET UP TO 70MPH. USING A LOT OF GAS FROM 25 MILES PER GALLON TO 14 MPG. COULDN'T DRIVE OVER 65 ON THE WAY HOME. TOOK IT TO DEALER. HE SAID OIL WAS 2.5 QRTS LOW EVEN THOUGH I JUST HAD IT CHANGED. THEY CHECKED THE RECALL AND OIL AND GAS FILTERS BUT CANNOT FIND ANYTHING WRONG WITH IT. NOW IT WILL ONLY GO 40 MPH. THEY ARE CONFUSED AND CALLING KIA MASTER MECHANIC. THE RECALL STATES THIS EXACT THING HAPPENING BUT THEY SAY IT IS NOT THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002358June 29, 2017
UNKNOWN OR OTHER
CAR THRUSTED FORWARD, BRAKE PEDAL TO THE FLOOR, CAUSING UNCONTROLLED MINOR DAMAGE TO THE VEHICLE!! WAS STOPPED AT MY MAILBOX WHEN THIS HAPPENED!! $3000 WORTH OF DAMAGE TO MY KIA SORENTO
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11002360June 29, 2017
ENGINE
ENGINE CRANK SHAFT HAS BROKEN FOUR TIME , AIR COMPRESSER TWO TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001928June 28, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHEN THE VEHICLE WAS STARTED, THE DRIVER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED THE DEALER (TONITO AUTO KIA IN RIO PIEDRAS, PUERTO RICO) AND WAS INFORMED TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED BACK IN MARCH OF 2012 AND WAS REPAIRED UNDER WARRANTY BY TONITO AUTO KIA. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY AN INDEPENDENT MECHANIC OR DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001983June 28, 2017
STRUCTURE:BODY
MY 2011 KIA SORENTO HAS 2 REAR PASSENGER DOORS THAT DON'T OPEN. NEITHER DOOR CAN BE OPENED FROM THE INSIDE AND THEY CAN BE OPENED FROM THE OUTSIDE APPROXIMATELY ONE INCH. THE ONLY WAY TO "OPEN" THE DOOR IS BY PULLING EXTREMELY HARD ON THE OUTSIDE HANDLE (YOU CAN FEEL THE RESISTANCE OF THE INTERIOR PANEL). THE DOOR DOES OPEN, BUT THE INTERIOR PANEL DETACHES FROM THE DOOR FRAME. ONCE THE DOOR IS CLOSED AGAIN REVERTS TO NOT OPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001619June 27, 2017
POWER TRAIN
AUTOMATIC TRANSMISSION. VEHICLE IS LOCKED IN 4TH GEAR WHILE IN DRIVE. CAN NOT MANUALLY SHIFT UP OR DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001726June 27, 2017
VEHICLE SPEED CONTROL
CRUSE CONTROL SET AT 70 AND WHILE DESCENDING WILL DROP TO 3500RPM AND THEN SUDDENTLY DROP 5000RPM. TOOK TO THE DEALER AND THEY COULD NOT FIND A CAUSE OR PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001723June 27, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (FORT MYER KIA) WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 88,478. UPDATED 08/22/17*LJ UPDATED 8/25/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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