Kia Sorento Complaints

10,397 consumer complaints on file.

#11005870July 17, 2017
ENGINE
THE ENGINE CAUGHT ON FIRE WHILE TRAVELING DOWN THE INTERSTATE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11005901July 17, 2017
ELECTRICAL SYSTEM, ENGINE, WHEELS
I RECEIVED A RECALL LETTER #17V224 ON MY KIA. I RECENTLY TOOK IT BACK TO THE KIA DEALSHIP I LEASED IT FROM AND SERVICE DEPARTMENT RAN A TEST ON IT AND CHANGED THE OIL WHICH WAS CHANGED IN APRIL. I WAS ADVISE I NEED TO BUY A CABIN AIR FILTER OF $60.00. WHICH I CAN'T AFFORD BECAUSE I'M ON SHORT TERM ON MY JOB.I HAVE COMPLAIN ABOUT RATTLE NOISE FROM THE ENGINE AND SOUNDS FROM THE BEARING OR AXLE. I LATELY BEEN HAVING PROBLEMS WITH AIR BLOWING AND ONLY ONE AUX PLUG WORK. I ALWAYS HAVING TO GET TIRES FIX AND AIRED UP. MY SISTER WAS KILLED LAST YEAR IN A SUV THAT HAD A RECALL ON IT SAME AS MY KIA DOES AND THIS KINDY HAVE ME NERVOUS OF DRIVING MY KIA BUT THIS IS MY ONLY TRANSPORTATION. I ASKING FOR ANY HELP TO RESOLVE THIS I MAKE MY PAYMENTS AND NEED A RELIABLE RIDE FOR ME AND MY KIDS AND MOTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005954July 17, 2017
ENGINE
I HAVE HAD DOCUMENTED ENGINE ISSUES IDENTICAL TO THE SYMPTOMS DESCRIBED IN THE RECALL SC147 COMMUNICATION. I AM ATTACHING DOCUMENTATION OF THESE ENGINE CONCERNS, SPECIFICALLY HICCUPING/SPUTTERING/SKIPPING IDLE AND NEAR STALL-OUTS. TODAY I WENT TO THE KIA DEALER AND WAS INFORMED THAT MY ENGINE DID NOT QUALIFY FOR ANY REPAIRS BECAUSE IT PASSED THE BRIEF TEST THEY DID ON IT. THE PURPOSE OF THIS COMMUNICATION IS STATE THAT I DO NOT ACCEPT THE CONCLUSIONS OF THE KIA DEALER TODAY AND I FORMALLY REQUESTED TO THE KIA CORPORATION THAT THE ENGINE ON MY KIA VEHICLE BE REPAIRED PROMPTLY TO CORRECT THE ISSUES IDENTIFIED IN RECALL SC147. THE ENGINE IN MY KIA VEHICLE HAS HAS DOCUMENTED ISSUES IDENTICAL TO THE SC147 ISSUES SINCE I PURCHASED AND STILL DOES TODAY. GIVEN THIS, I AM CONCERNED ABOUT THE SAFETY OF MY FAMILY -- MY ENGINE MAY STALL OUT PUT MY FAMILY IN HARM'S WAY. AT THIS TIME, I AM AWAITING COMMUNICATION FROM KIA CORPORATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005991July 17, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 2 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED A LOCAL DEALER (SAN LUIS BAY MOTORS KIA LOCATED AT 2700 THEATRE DR PASO ROBLES, CA 93466 805 239 8700) WHO STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT NOTIFIED THE MANUFACTURER AND NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006013July 17, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. KIA OF SLIDELL, LOUISIANA WAS MADE AWARE OF THE FAILURE AND REPLACED THE MOTOR IN THE ENGINE, BUT THE FAILURE RECURRED. THE CONTACT WAS INFORMED BY THE DEALER THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005444July 15, 2017
ENGINE
WE HAD STRUGGLED WITH THE CHECK ENGINE LIGHTS ON THE CAR COMING ON AND GOING OFF RANDOMLY. HAD THE CAMSHAFT POSITION SENSOR REPLACED TWICE. RETURNED FROM A 11 DAY VACATION AND UPON STARTING THE CAR THERE WAS A KNOCKING SOUND FROM THE ENGINE. TOOK IT TO A MECHANIC IN TOWN IMMEDIATELY FOR FEAR SOMETHING WAS WRONG WITH THE CAR. THE NEXT DAY RECEIVED A RECALL LETTER FROM KIA BUT THE MECHANIC IN TOWN HAD ALREADY RUN DIAGNOSTICS AND FOUND SEVERAL THINGS WRONG WITH THE ENGINE. TOOK IT TO KIA PER THE RECALL AND THEY REPORTED THAT THE DIAGNOSTIC TOOL COULD FIND NOTHING WRONG AND THAT THE ENGINE WAS FUN. I TOOK IT TO A TOYOTA DEALERSHIP FOR TRADE ASSESSMENT AND THEY TOO TOLD ME THE ENGINE WAS BAD. I HAVE SINCE TRADED THE CAR IN BECAUSE A MECHANIC I TRUST ADVISED ME TO DO SO. WHEN THIS CAR WAS FIRST PURCHASED IT WAS INVOLVED IN AN ACCIDENT THAT WAS UNREPORTED AND REPAIRED BY THE DEALERSHIP. I'VE CONSTANT TROUBLE WITH THE WIRING AND HONESTY OF KIA. I NO LONGER OWN THE VEHICLE BUT I SUFFERED AN EXPENSE TO REPLACE IT BECAUSE KIA CLAIMED THIS VEHICLE WAS UNAFFECTED. I DID NOT FEEL SAFE DRIVING IT ANY LONGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005228July 14, 2017
ENGINE
ENGINE LOCKD UP MAKING A CLICKING SOUND WHEN STARTED. IT LOCKED UP STEERING AND GEAR SHIFT A COUPLE TIMES BEFORE IT STARTED THE NOISE. WAS TOLD BY DEALERSHIP NOT COVERED BY RECALL BECAUSE MANUFACTURED IN DIFFERENT PLANT THAN OTHER SORENTOS WITH EXACT SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005319July 14, 2017
POWER TRAIN
VEHICLE STALLS SUDDENLY WHILE DRIVING 72 MPH IN TRAFFIC, THRUSTS ME OVER STEERING WHEEL. I WAS ABLE TO GET IT TO RIGHT LANE. PUZZLED FOUND OUT TIRES ARE FINE. UPON RETURNED TO HWY, VEHICLE WILL NOT ACCELERATE OVER 60 MPH. TOWED CAR. MECHANICS RUNS CODE AND FIND NO INCIDENTS. THEY DRIVE CAR AND FIND NOTHING. TEN DAYS, LATER CAR MIMICS SAME BEHAVIORS. VERY DANGEROUS AS I AM IN TRAFFIC AND CARS ARE BEHIND ME. TOWS CAR AGAIN. MECHANIC RUNS CODE AND FIND NOTHING. THEY DECIDES IT IS SOLENOID IN TRANSMISSION. THEY RELEASE IT ME. I AM DAYS LATE PICKING IT UP. THEY CONTINUE TO TEST DRIVE IT. CAR MIMICS SAME PUZZLING BEHAVIORS HOURS BEFORE I PICK IT UP. I HAD SEVERAL INCIDENTS OF VEHICLE STALL IN HWY BEFORE IT WAS TOWED TO DEALERSHIP. THERE WAS NO SMOKING, NO SPILLING LIQUIDS, NO CHECK ENGINE LIGHT, NO SMELLS, THE CAR WOULD MAKE A "THUMP" NOISE AND STOP. THIS IS FRIGHTENING AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005338July 14, 2017
UNKNOWN OR OTHER
MY SUNROOF EXPLODED. IT SOUNDED LIKE A SHOTGUN AND THEN RAINING GLASS. I WAS DRIVING WITH A SPEED AROUND 35-40 MPH WHEN THIS OCCURRED. IT WAS VERY TRAUMATIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005393July 14, 2017
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE INSTRUMENT CLUSTER FAILED AND DIFFERENT WARNING INDICATORS ILLUMINATED, SUCH AS THE ALL WHEEL DRIVE AND CHECK ENGINE. ALSO, THE ODOMETER FAILED AND THE SPEEDOMETER WOULD NOT DISPLAY SPEEDS PAST 20 MPH. THE VEHICLE WAS TAKEN TO THREE DIFFERENT DEALERS (MIDTOWN KIA IN TULSA, OK, BOOMER KIA IN OKLAHOMA CITY, OK, AND BOB MOORE KIA IN OKLAHOMA CITY, OK). THE DEALERS WERE UNABLE TO REPLACE THE INSTRUMENT CLUSTER AND REPROGRAM IT BECAUSE IT WAS AGAINST STATE LAWS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005422July 14, 2017
ENGINE
INTAKE MANIFOLD RUNNER CODE P200A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005030July 13, 2017
SUSPENSION, WHEELS
WHEN I WENT IN FOR A ROUTINE TIRE ROTATION, I WAS TOLD MY DRIVER'S SIDE COIL SPRING WAS BROKEN WHICH PRESENTED A SAFETY HAZARD AS IT COULD POP THE TIRE. WHEN CALLING FOR ESTIMATES, I WAS TOLD THAT THE COIL SPRING MUST HAVE BEEN DEFECTIVE FOR A CAR OF THIS YEAR AND MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004911July 12, 2017
AIR BAGS
AT 76K MILES, THE AIRBAG LIGHT BEGAN STAYING ON. DEALER INFORMED ME THE OCS MAT, A $1700 PART, NEEDS TO BE REPLACED AND IS NOT COVERED UNDER WARRANTY. VEHICLE WAS NEVER IN ACCIDENT AND WAS GARAGED SINCE PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004964July 12, 2017
AIR BAGS
AT 116XXX MILES AIR BAG LIGHT HAS COME ON. WAS DRIVING THE VEHICLE WHEN THE LIGHT CAME ON. VEHICLE HAS NEVER BEEN IN A CRASH. CHECKED ALL CONNECTIONS AND FUSES AND THEIR IS NO REASON THE LIGHT SHOULD COME ON. PASSENGER AIRBAG OFF LIGHT IS NOT ILLUMINATED WHEN THERE IS NO PASSENGER IN THE SEAT. SEEMS TO BE A COMMON PROBLEM WITH THIS VEHICLE. WISH KIA WOULD DO SOMETHING ABOUT IT. I HAVE TO USE THIS VEHICLE TO TRANSPORT MY DAUGHTER. SEEMS TO BE A MAJOR SAFETY RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004854July 12, 2017
ELECTRONIC STABILITY CONTROL (ESC), VISIBILITY/WIPER, EXTERIOR LIGHTING
THE WIPERS AND HEADLIGHTS WOULD RANDOMLY COME IN AND OUT OF WORKING CONDITIONS. YOU DON'T KNOW WHEN WIPERS ARE WORKING UNTIL IT STARTS RAINING SO IT WAS VERY DANGEROUS. WE HAD TO PULL OVER AND EITHER WAIT FOR THE RAIN TO STOP OR WAIT UNTIL THE WIPERS STARTED WORKING AGAIN. THE BACKUP CAMERA ALSO COMES IN AND OUT. YOU CAN SEE THE SCREEN WARNING YOU TO BE CAREFUL BUT THE CAMERA ITSELF IS ABSENT. THE DOOR HANDLE FELL OFF ONTO THE FLOOR WITH NO PRIOR WARNING. NO ONE HIT IT OR ANYTHING. WE OPENED THE BACKSEAT IN FRONT OF OUR HOME THEN DROVE TO THE AIRPORT AND TRIED TO OPEN IT AGAIN AND IT FELL OFF ONTO THE GROUND. THE TOP OF THE DOOR HANDLE AND PARTS INSIDE THAT MAKE THE HANDLE WORK. AND NOW MOST RECENTLY OUR AC IS NOT WORKING PROPERLY COMING IN AND OUT OF PROPER FUNCTION, NOR ARE OUR HEADLIGHTS WORKING AGAIN. YOU DON'T KNOW WHEN HEADLIGHTS ARE WORKING UNTIL YOU NEED THEM SO WE USED FOG LIGHTS INSTEAD AS EVENING JUST SET AND WE COULDN'T WAIT FOR THE SUN TO COME OUT TO CONTINUE DRIVING. FOR A BRAND NEW CAR THERE ARE MANY ISSUES WITH THIS CAR, OTHERWISE WE LOVE IT AND THE WAY IT DRIVES AND BRAKES SO WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004374July 11, 2017
ENGINE
MY HUSBAND AND I WERE DRIVING NORTH ON I-49 IN LOUISIANA WHEN OUR 2013 KIA SORENTO (APPROXIMATELY 86,000 MILES) BEGAN MAKING A CLICKING/KNOCKING NOISE UPON ACCELERATION, THE CHECK ENGINE LIGHT BEGAN BLINKING, AND THE ENGINE IMMEDIATELY SHUT DOWN. WE PULLED OVER TO THE SHOULDER, TURNED THE VEHICLE OFF, AND ATTEMPTED TO RESTART THE VEHICLE; HOWEVER, THE ENGINE FAILED TO RESTART. WE TURNED OUR EMERGENCY LIGHTS ON FOR CAUTIONARY PURPOSES, BUT AFTER APPROXIMATELY 30 MINUTES, THE LIGHTS COMPLETELY STOPPED WORKING. THERE WAS EVIDENCE OF OIL LEAKAGE UNDERNEATH THE VEHICLE, AS WELL AS OIL SPLATTER UNDERNEATH THE HOOD OF THE VEHICLE NEAR THE ENGINE AND OVER THE ENTIRE EXTERIOR OF THE VEHICLE, FROM THE FRONT HOOD TO THE BACK WINDOW. WE HAD THE VEHICLE TOWED TO THE NEAREST KIA DEALERSHIP AND WERE TOLD BY THE SERVICE DEPARTMENT THAT THE BEARINGS IN THE ENGINE HAD FAILED, WHICH RESULTED IN "CATASTROPHIC ENGINE FAILURE," AND THAT ENGINE WILL NEED TO BE REPLACED. WE WERE ALSO INFORMED THAT THE ENGINE IN OUR VEHICLE IS A 2.4-L MPI ENGINE, WHICH IS NOT PART OF THE CURRENT RECALL; HOWEVER, INDIVIDUALS AT THE DEALERSHIP AND WITH KIA CUSTOMER SERVICE CONFIRMED THAT THE PROBLEMS WE EXPERIENCED ARE THE EXACT SAME PROBLEMS THAT HAVE BEEN REPORTED WITH THE 2.4-L GDI ENGINES THAT ARE PART OF THIS RECALL. WE HAVE BEEN EXTREMELY DILIGENT WITH OIL CHANGES, AND HAD APPROXIMATELY 2000 MILES UNTIL OUR NEXT OIL CHANGE, WHICH WE CAN SUPPORT WITH DOCUMENTATION. KIA HAS DENIED OUR REQUEST FOR ASSISTANCE BECAUSE OUR VEHICLE IS NO LONGER UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004359July 11, 2017
ENGINE, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE THE CONTACT'S SON WAS DRIVING, THE VEHICLE STARTED TO MAKE A KNOCKING NOISE. THE CONTACT'S SON NOTICED SMOKE COMING FROM THE REAR OF THE VEHICLE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ON SEVERAL OCCASIONS, THE HEADLIGHTS AND TAIL LIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT HE PREVIOUSLY REPLACED THE LIGHTS SEVERAL TIMES, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A KIA AND HYUNDAI DEALER AT 601-914-4200 WHERE IT WAS DIAGNOSED THAT THE ENGINE HAD BURNED OIL AND NEEDED TO BE REPLACED. THE HEADLIGHT AND TAIL LIGHT FAILURES COULD NOT BE DUPLICATED AND WOULD BE REPAIRED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 12391217. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11004630July 11, 2017
AIR BAGS, ELECTRICAL SYSTEM
MY 2014 KIA SORENTO AIRBAG WARNING LIGHT CAME ON WITHOUT BEING INVOLVED IN ANY SORT OF ACCIDENT. AFTER THAT THE CONTROLS ON THE STEERING WHEEL ALSO STARTED MALFUNCTIONING. THIS SEEMS TO BE A COMMON COMPLAINT OF KIA OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004150July 10, 2017
ENGINE
THIS A CORRECTION TO POST ON JULY 9, 2017. OUR 2013 SORENTO HAS THE THETA II MPI (MULTI-POINT INJECTION) AND NOT THETA II GDI (GASOLINE DIRECT INJECTION). NOW I KNOW WHY I HAVEN'T SEEN A RECALL LETTER. I STILL HAVE A BLOWN ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004173July 10, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE DRIVING THE ABS, TRACTION CONTROL, AND DOWN HILL BREAK ASSIST LIGHT BEGAN TO COME ON NORMAL HIGHWAY DRIVING. WOULD STOP AND RESTART THE CAR THE LIGHTS WOULD GO OFF, AFTER A FEW DRIVING MILES THE LIGJTS CAME BACK ON AND STAYED. NOW THE BREAK WARNING LIGHT WILL ILLUMINATE SOMETIMES. I OWNER VEHICLE 52,000 THOUSANDS ON VEHICLE. ALL SERVICE UP TO DATE AND PERFORMED BY KIA DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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