Kia Sorento Complaints

10,397 consumer complaints on file.

#11014964August 13, 2017
POWER TRAIN
WHILE I WAS DRIVING ON A CITY STREET AND TURNING A CORNER THE CAR MADE A LOUD CLUNKING SOUND THEN STOPPED. THE ENGINE CONTINUED TO RUN BUT THE CAR WOULDN'T MOVE FORWARD. TRIED TO SHIFT GEARS BUT ENGINE JUST REVED UP BUT WOULD GO. HAD TO PUT THE EMERGENCY BRAKE ON TO KEEP IT FROM ROLLING. FINALLY HAD TO HAVE IT TOWED OFF THE STREET. WE TOOK IT TO A MECHANIC AND HE THOUGHT IT WAS THE SAME ISSUE AS THE NHTSA CAMPAIGN ID 11V258000 AND GROUP SERVICE CAMPAIGN NUMBER SC 082 [REV 5] SO HE CALLED THE LOCAL KIA DEALER TO CONFIRM. DESPITE MY CAR FITTING MAKE/MODEL/YEAR/MANUFACTURE DATE THEY SAID THIS VIN WAS NOT PART OF THE RECALL. HE SUGGESTED THAT I DO FURTHER RESEARCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014787August 12, 2017
POWER TRAIN
CAR JOLTS/SHUDDERS/ SLIGHTLY JERK WHEN PRESSING ON THE GAS PEDAL FOR MORE POWER. CAR SUDDENLY JERKS FORWARD WHEN GOING FROM 60 TO 65 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014690August 11, 2017
ENGINE
I RECEIVED NOTICE OF NHTSA RECALL 17V-224, KIA ENGINE SAFETY RECALL CAMPAIGN SC147 IN THE END OF MAY 2017. THE VEHICLE WAS DIAGNOSED AS NEEDING THE RECALL WORK ON APPROXIMATELY JUNE 10, 2017. IT IS NOW AUGUST 11, 2017 AND THE RECALL HAS NOT BEEN COMPLETED AND THE VEHICLE HAS SAT AS UNDRIVEABLE FOR 2 MONTHS. THIS IS AN UNACCEPTABLE AMOUNT OF TIME TO COMPLETE THE SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014731August 11, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHEN THE VEHICLE WAS STARTED, THE PASSENGER SIDE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014748August 11, 2017
AIR BAGS
AIR BAG WARNING LIGHT CAME ON AND HAS STAYED ON. TOOK CAR BACK TO DEALER WAS TOLD THAT THE CLOCK SPRING REPLACEMENT IS UNDER A RECALL AND THAT THE OCS MAT IS DEFECTIVE I CANT PAY 2000.00 FOR THIS REPAIR AND THINK THAT THIS SHOULD BE RECALLED AS IT GOES HAND IN HAND WITH THE CLOCK SPRING. PLEASE LOOK INTO THIS MATTER AS IT IS NOT COVER UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014162August 10, 2017
STRUCTURE:BODY, SEATS, EXTERIOR LIGHTING
WE ARE CHANGING THE 3RD HEAD LIGHT ON THE DRIVERS SIDE IN A MONTH. WE HAD A STORM KNOCKING OUT ALL STREET LIGHTS AND IT WAS HARD TO SEE..ANSMD I KEEP GETTING PULLED OVER. I FEEL LIKE I NEED TO CARRY A BACK UP. PLUS MY PLASTIC POS DOOR PANELS DETACH AND TRAP MY KIDS IN THE CAR..WE HAVE TO BEAT THEM DOWN SO SO WE CAN OPEN DOORS. OH AND WE HAD TO CUT THE GAS COVER OFF CAUSE IT WOULDNT OPEN...AND THE SEATS WONT GO DOWN ANYMORE, HATCH WONT STAY UP..AND MY BLUTOOTH SYSTEM ONLY WORKS ABOUT 20 PERCENT OF TIME! NEVER AGAIN KIA!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014195August 10, 2017
WHEELS
KIA DEALERSHIP ROTATED TIRES. REAR DRIVER SIDE TIRE FLEW OFF VEHICLE WITHIN 2 BLOCKS OF DEALERSHIP SERVICE DEPARTMENT. ALL LUGS MISSING. EXTENSIVE DAMAGE TO REAR END DEALERSHIP CLAIMS ALL LUG NUTS WERE PROPERLY ATTACHED AND THE ATTACHMENT WAS WITNESSED BY 2 TECHNICIANS. IF THIS IS TRUE THE WHEELS CAN FLY OFF OF THIS VEHICLE AT ANY TIME. I WANT THEM TO VIDEO ALL FUTURE WHEEL SERVICE AND RECALL ALL PREVIOUS WORK. THEY COULD KILL SOMEONE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11013854August 9, 2017
AIR BAGS
AIRBAG WARNING LIGHT CAME ON UNEXPECTEDLY EVEN THOUGH THE AIRBAGS HAVE NEVER BEEN DEPLOYED AND THERE HAS BEEN NO DAMAGE TO THE VEHICLE. THERE ARE NUMEROUS COMPLAINTS ONLINE ABOUT THIS SAME ISSUE DESCRIBING A BROKEN CLOCK SPRING OR PASSENGER OCCUPANT SENSOR MAT. KIA HAS HAD THIS SAME ISSUE WITH OTHER MODELS AS WELL AND THERE NEEDS TO BE A RECALL ASAP. I WILL NOT BE ABLE TO FIX THE PROBLEM AT THIS TIME SINCE I HAVE MOUNTING MEDICAL BILLS. KIA NEEDS TO ADD THIS VEHICLE TO THE RECALL LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013930August 9, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER
THE PASSENGER SIDE DOOR HANDLE COMPLETELY FELL OFF IN MY HAND WHEN I ATTEMPTED TO OPEN THE DOOR TO GET MY GRANDCHILD OUT OF THE CAR. THE CAR HANDLED WAS DEFECTIVE AND MY GRANDCHILD REMAINED IN A CAR IN EXTREME HEAT WHILE I TRIED TO GET INTO THE CAR ANOTHER WAY. I CRAWLED OVER THE DRIVER'S SET AND PUSHED THE DOOR OPEN FROM THE INSIDE TO BE ABLE TO PULL THE CHILD OUT. I SHOULD NOT HAVE TO CRAWL AROUND IN MY CAR TO GET A MINOR OUT OF IT. NOR SHOULD ANYONE BE EXPOSED TO TEXAS HEAT FOR ANY AMOUNT OF TIME DUE TO CAR FAILURE. CALLED KIA CUSTOMER CENTER AND WAS TOLD TO TAKE CAR TO BE EVALUATED AT A DEALERSHIP NEAR ME - THEY CHOSE. THE SERVICE AREA DIDN'T EVEN LOOK AT THE CAR -- SAW THE CAR HANDLE I BROUGHT IN AND SAID 'WELL WHY YOU BRINGING IT IN. IT'S BROKE. I CAN TELL THAT BY LOOKING AT IT." HE SAID HE WOULD OPEN A WORK ORDER THAT DAY. NO RESPONSE, I CALLED KIA AND THEY CALLED THIS PERSON WHO SAID HE WAS JUST THEN WRITING UP THE ORDER. WEEKS LATER I CALLED KIA CUSTOMER SERVICE AND I WAS TOLD THAT SOME SALES MANAGER (NO NAME, WOULD NOT PROVIDE PHONE NUMBER) HAD DENIED COVERING THE REPAIR OF THE PART. I TOLD THE KIA SERVICE TO APPEAL IT -- THIS PLASTIC PART IS ON THE PASSENGER SIDE OF MY CAR. FOR 6 YEARS, THIS CAR HAS BEEN USED BY ME EXCLUSIVELY M-F TO AN FROM WORK. ONCE IN AWHILE ON THE WEEKENDS, I TAKE A GRANDCHILD TO AN EVENT OR SOMETIMES I HAVE CARRIED HUSBAND TO YMCA.. IF THE PART FAILED DUE TO USE, THE DRIVERS SIDE HANDLE SHOULD HAVE FAILED. I LOOKED ONLINE AFTER LEARNING FROM KIA THAT THERE WOULD NOT BE A RECALL ON THIS ISSUE. I SAW HUNDREDS OF PEOPLE IN THE SAME SITUATION I WAS IN - WARRANTY DIDN'T COVER IT SINCE IT WAS OVER 70,000 MILES. THE 'FIX' REPAIR IS OVER $500. I SAW THAT A CLASS ACTION IS BEING DISCUSSED. SINCE IT IS ALWAYS THE PASSENGER DOOR HANDLE THAT FAILS FOR 2011 KIA, IT IS OBVIOUSLY DUE TO KIA USING A SUBSTANDARD PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013616August 8, 2017
POWER TRAIN
I WAS DRIVING AT 65 MILES AN HOUR ON FLAT ROADS AND THE CAR WENT TO SHIFT TO A HIGHER GEAR AND CLUNK THE TRANSMISSION FEELS AS THOUGH IT IS GOING TO BREAK. THIS HAS HAPPENED NUMEROUS TIMES. I HAVE ALSO HAD TROUBLE WITH THE CLUNKING NOISE WHEN I AM GOING 40 AND GETTING READY TO SPEED UP. PLEASE HELP FIX THIS PROBLEM FOR THE SAFTEY OF OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013620August 8, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE SEIZED WHILE DRIVING 80 MPH. THE VEHICLE WAS TOWED TO A DEALER (THE KIA STORE, 5325 PRESTON HWY, LOUISVILLE, KY 40213, (888) 214-1809) WHERE IT WAS DIAGNOSED THAT THE ENGINE ASSEMBLY NEEDED TO BE REPLACED. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION OTHER THAN THE DEALER REPLACING THE PART. IN ADDITION, THE DEALER REPLACED THE IGNITION SWITCH PER AN UNKNOWN RECALL. THE CONTACT HAD TWO KEYS AND THE DEALER LATER PROVIDED ONE KEY, STATING THAT THE CONTACT WOULD NEED TO PAY FOR THE SECOND KEY. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013481August 7, 2017
ENGINE, FUEL/PROPULSION SYSTEM
WE HAVE A KIA SORENTO 2012. PASSENGERS SMELLED GAS 4.5 HOURS INTO A 5 HOUR TRIP TO PHILADELPHIA. STOPPED AT REST STOP AND DID NOT THINK IT WAS COMING FROM CAR. WE DROVE APPROXIMATELY ANOTHER 30 MINS INTO PHILADELPHIA AND GOT OFF THE HIGHWAYS ONTO LOCAL STREETS. JOGGER ON SIDE OF ROAD FLAGGED US DOWN WITH "YOUR CAR IS ON FIRE!" WE PULLED TO SIDE OF ROAD AND GOT OUT OF THE CAR. THE KIA SORENTO'S ENGINE WAS ON FIRE. A LOCAL FIRE DEPARTMENT ARRIVED AND PUT OUT THE ENGINE FIRE WITH WATER. NO INJURIES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11013556August 7, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHEN THE VEHICLE WAS STARTED, BLACK SMOKE APPEARED UNDER THE HOOD AND THE MUFFLER THAT EMITTED THROUGH THE VENTS INSIDE THE VEHICLE. THE CONTACT TURNED THE ENGINE OFF AND CALLED AN UNKNOWN LOCAL KIA DEALER LOCATED IN SALEM, OR WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT SHE DID NOT CHANGE THE OIL WHEN NEEDED; THEREFORE, THEY WOULD NOT MAKE ANY REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11012953August 5, 2017
STRUCTURE:BODY
THE DRIVER DOOR WON'T OPEN FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013013August 5, 2017
ENGINE
AS I CAME AROUND A BEND AT ABOUT 20 MPH, MY 2012 KIA SORENTO DIED. THERE WAS NO WARNING, AND NO CHECK ENGINE LIGHT. I WAS ON A CITY STREET, AND HAD JUST PRESSED THE BRAKE PEDAL TO SLOW DOWN FOR THE TURN. THANKFULLY I WAS ABLE TO PULL INTO A PARKING LOT, AND NOT DRIVING ON THE HIGHWAY WITH MY CHILDREN. I TRIED TO CRANK THE CAR AGAIN, AND IT STARTED, RAN FOR A BRIEF MOMENT, SOUNDED NORMAL, THEN DIED. I TRIED TWICE MORE WITH THE SAME RESULT, THEN CALLED A TOW TRUCK TO GET HOME. WE CALLED THE DEALERSHIP THE NEXT DAY TO NOTIFY THEM OF THE ISSUE, AND THEY SENT OUT A TOW TRUCK. WHEN THEY TRIED TO CRANK IT, IT RAN ROUGH AND THEN DIED. WE ARE AWAITING APPROVAL FROM CORPORATE KIA, AS WE BELIEVE THAT THIS IS RELATED TO THE ENGINE RECALL THEY HAVE ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012893August 4, 2017
STRUCTURE:BODY
MY CARE IS ONLY 6 YEARS OLD AND I HAVE ALREADY HAD TO REPAIR AND REPLACE MY DOOR LATCHES ON THE DRIVER DOOR AND THE PASSENGERS DRIVER SIDE DOOR. THIS HAS WORN ENTIRELY TOO FAST. NONE WERE MISUSED. I HAVE CHILDRENAND BOTH COMPLETELY FAILED TO WORK CREATING A HAZARD TO ENTERING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012531August 3, 2017
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
AS I WAS DRIVING DOWNHILL ON I-15 JUST 3 MILES SOUTH OF SCIPIO, UT, I BEGAN TO NOTICE ISSUES WITH THE BRAKES AND ACCELERATOR. I GOT INTO THE FAR RIGHT LINE OF THE HIGHWAY AND NOTICED THAT SMOKE AND FLAMES CAME FROM UNDERNEATH THE HOOD. AS I PUT THE CAR IN PARK, THICK BLACK SMOKE CAME THROUGH THE AIR VENT. AS WE GOT OUT OF THE VEHICLE, I BREATHED IN A LITTLE BIT OF THE THICK SMOKE THAT CAME THROUGH THE AIR VENT, BUT MY WIFE DID NOT BREATHE ANY OF THE SMOKE. THE HOOD AREA WAS COMPLETELY ENGULFED IN FLAMES AFTER WE ESCAPED FROM THE VEHICLE. THE FIRE DEPARTMENT PUT OUT THE FIRE ABOUT 20 MINUTES AFTER THIS INCIDENT STARTED. EVERYTHING FROM THE FRONT OF THE CAR TO ABOUT HALF OF THE TRUNK AREA WAS DESTROYED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11012357August 2, 2017
ENGINE
WE WERE DRIVING OUR 2013 KIA SORENTO ON THE TURNER TURNPIKE IN OKLAHOMA GOING STRAIGHT AT APPROXIMATELY 75MPH ON JULY 22, 2017 AND THE CAR ENGINE WENT OUT. WE HAD IT TOWED TO KIA AND THEY SAID THE LONG BLOCK WENT OUT AND THE ENGINE SEIZED UP AND WE NEED TO REPLACE WITH A NEW ENGINE. THE CAR HAS APPROXIMATELY 90K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012248August 2, 2017
ENGINE
BEGINNING MARCH OF 2016, LOUD BANGING AND CLANKING WHEN STARTING ENGINE. I TOOK IT TO DEALERSHIP WHERE THEY DIAGNOSED IT WITH BEARING PROBLEM WHICH COULD POTENTIALLY CAUSE ENGINE FAILURE. VEHICLE OUT OF WARRANTY SO NO COVERAGE FOR AN ESTIMATED 6,000.00 REPAIR. WHEN MENTION OF RECALL CAME OUT I WAS RELIEVED AS I AM STILL DRIVING THE VEHICLE. HOWEVER, IT SEEMS THAT THE RECALL ONLY COVERS 2012 OR NEWER MODELS. THE 2011'S HAVE MAJOR ENGINE ISSUES AS WELL AND NEED TO BE INCLUDED IN THE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011960August 1, 2017
STRUCTURE:BODY
I OWN A 2012 KIA SORENTO SX. 9PM TEMPERATURE ABOUT 70 ALL DAY. TURNED OFF MAIN BUSINESS STREET IN DES PLAINS IL DROVE ABOUT 100 FEET WHEN REAR PANEL OF PANORAMIC SUN ROOF SHATTERED. FIRST THOUGHT WAS GUN SHOT. THERE WERE NO VEHICLES BEHIND OR IN FRONT OF ME, SIDEWALK WAS EMPTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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