Kia Sorento Complaints

10,397 consumer complaints on file.

#11040118October 26, 2017
EXTERIOR LIGHTING
ISSUE #1: THE LF HEADLIGHT ASSEMBLY ON MY VEHICLE EVEN AFTER BEING REPAIRED AND THEN REPLACED CONTINUES TO STOP WORKING. IN AUGUST 2017, MY LF HEADLIGHT STARTED INTERMITTENTLY GOING OUT AND BY SEPTEMBER 2017 FAILED PERMANENTLY. I CHECKED THE LIGHT BULB WHICH WASN'T THE ISSUE AND FOUND THAT THE CONNECTOR TO THE BULB WAS BURNT OUT WITH ONE OF THE PRONGS MELTED. I CUT OFF THE END AND REPLACED IT WITH A NEW SOCKET (A H8/H11 HEADLIGHT WIRING HARNESS SOCKET - DORMAN# 84783). AFTER REPLACING THE SOCKET, I DROVE MY VEHICLE A COUPLE DAYS AND LF HEADLIGHT FAILED ONCE AGAIN. FIRST SHUTTING OFF INTERMITTENTLY AND THEN COMPLETELY. I THEN TOOK THE VEHICLE TO MY LOCAL DEALERSHIP, DARCARS LANHAM KIA, 9020 LANHAM SEVERN RD, LANHAM, MD 20706. THE DEALERSHIP SAID THE HEADLIGHT ASSEMBLE HAD A SHORT AND HAD TO BE REPLACED. I DROVE THE VEHICLE HOME, ORDERED A NEW HEADLIGHT, INSTALLED IT AND THEN DROVE MY VEHICLE FOR A COUPLE MORE DAYS. ONCE AGAIN, THE HEADLIGHT STARTED TO FAIL INTERMITTENTLY, SO I TOOK THE VEHICLE BACK TO THE DEALERSHIP AGAIN. THE NEW HEADLIGHT FAILED COMPLETELY WHILE AT THE DEALERSHIP. THE DEALERSHIP IS NOW ASKING ME TO BUY ANOTHER HEADLIGHT ASSEMBLY WHILE THEY REACH OUR TO KIA TO IDENTIFY ANY OTHER POSSIBLE CAUSES FOR THE FAILURE. ISSUE #2: IN SEPTEMBER 2017, BOTH THE LF AND RF FOG LIGHTS STARTED ALSO FAILING INTERMITTENTLY. AT THE DEALERSHIP, THEY SAY THAT PIECES OF THE HOUSINGS FOR BOTH FOG LIGHTS HAVE FALLEN INTO THE LIGHTING AREA AND ARE HITTING THE LIGHT BULBS CAUSING THEM TO INTERMITTENTLY GO OUT. AND, OF COURSE MY EXPENSE EXTENDED WARRANTY DOESN'T COVER THE LF HEADLIGHT NOR THE FOG LIGHTS! MY VEHICLE HAS ABOUT 85,000 MILES AND THE PREMIUM WARRANTY WHICH LAST UP TO 100,000 MILES IS COMPLETELY USELESS. SO NOW, MY VEHICLE NOW ONLY HAS ONE WORKING HEADLIGHT AND ITS A RELATIVELY NEW VEHICLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040120October 26, 2017
STRUCTURE:BODY
THIS MORNING JUST 5 MIN AFTER PUTTING MY DAUGHTER IN HER CAR SEAT I WENT TO GO GRAB HER OUT OF THE REAR PASSENGER SIDE AND THE DOOR HANDLE BROKE OFF IN MY HAND. I AM NOT A VERY STRONG PERSON SO THIS SURPRISED ME GREATLY. UPON FURTHER INVESTIGATION INTO GOOGLE I SEE THIS IS A KNOWN PROBLEM WHICH IS INSANE AND IF I HAVE TO GO REPLACING ALL MY DOOR HANDLES AS THEY BREAK I WILL NOT BE BUYING A KIA AGAIN. I HOPE THIS IS A ONE TIME THING BUT THINK THAT IS REALLY IS AN ISSUE AS SOME PEOPLE USE THE CHILD LOCK AND WOULD MAKE IT HARD TO GET IN THAT SIDE IF THAT WERE THE CASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040188October 26, 2017
UNKNOWN OR OTHER
THE REAR HATCH DOOR WILL NOT OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040233October 26, 2017
ENGINE
TL* THE CONTACT OWNS A 2003 KIA SORENTO. WHILE DRIVING 65 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER AND CRANKSHAFT BOLT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039532October 25, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A RATTLING NOISE UNDER THE HOOD. THE NOISE BECAME EXTREMELY LOUD WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT NOTICED THE RATTLING NOISE COMING FROM THE ENGINE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE TAKEN APART. ADDITIONALLY, THE CONTACT STATED THAT THE MECHANIC RECOMMENDED THAT THE ENGINE BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 12519740, BUT DID NOT OFFER ANY FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039476October 24, 2017
AIR BAGS
AIRBAG LIGHT STAY ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039263October 24, 2017
SEAT BELTS
LR SEAT BELT BAYONET FAILED TO RETURN TO FLAT, WHEN PASSENGER ENTERED CAR, DURING TURNING AND TWISTING GETTING IN, HEAD STRUCK BAYONET CAUSING CONCUSSION.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11035862October 23, 2017
ENGINE
OUR 2012 KIA SORENTO WAS IN MOTION ON THE HIGHWAY WHEN A LOUD KNOCKING SOUND BEGAN. AT THIS POINT THE ENGINE SEIZED AND THE CAR STALLED. IT HAD TO BE TOWED TO THE KIA DEALER AND A NEW ENGINE HAD TO BE PUT IN. WE WERE TOLD BY THE SERVICE MANAGER AT THE KIA DEALERSHIP THAT RECALL SC147 ADDRESSES 2012 KIA SORENTO'S AND THE EXACT SAME ISSUE AS OUR CAR HAD. HOWEVER, THE RECALL DOES NOT INCLUDE HER ENGINE TYPE. GIVEN WHAT HAPPENED TO OUR 17 YEAR OLD DAUGHTER AND THE DANGEROUS SITUATION THAT SHE WAS PUT IN, WE FEEL THAT THESE SORENTO ENGINE TYPES SHOULD ALSO BE INCLUDED IN THE RECALL. KIA CONSUMER AFFAIRS WAS CONTACTED AND THEY REFUSED TO PROVIDE ANY TYPE OF COMPENSATION OR ADD THIS VEHICLE ENGINE TYPE TO THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034620October 19, 2017
UNKNOWN OR OTHER
THE AC LEAKS ONTO THE FLOOR AFTER AN HOUR OF HIGHWAY DRIVING. I WOULD NOT NOTICE IF I DID NOT HAVE RUBBER FLOORMATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034221October 18, 2017
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS KEEP SHORTING OUT EVERY COUPLE MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034057October 17, 2017
STRUCTURE:BODY
THE PAINT ON THIS VEHICLE HAS BEEN A PROBLEM FROM DAY 1 PRACTICALLY, AND KIA REFUSES TO ACKNOWLEDGE THIS. WE TAKE GREAT CARE IN OUR CARS AS WE KEEP THEM FOR THE LIFE OF THEM, AND THUS KEEP IT MOSTLY GARAGED WHEN NOT IN USE, AND ESPECIALLY DURING ANY POTENTIALLY ADVERSE WEATHER. FROM DAY 1, ANY HARD BUG, TINY PEBBLE, ETC WOULD CASE THE PAINT ON THE BUMPER TO CHIP OFF AND SUBSEQUENTLY CRACK AND FLAKE. PROBLEMS SEEMED TO HAPPEN EVEN IF WE HADNT DRIVEN IT. AS THE WHITE ONE WE OWN HAS A BLACK PLASTIC UNDERBODY, IT CONSTANTLY LOOKS LIKE OUR CAR IS BUGGY/DIRTY AND HAS ACNE. UPON TAKING TO THE DEALER, AROUND MONTH 4, THEY GAVE ME A PAINT PEN TO HANDLE IT, SAYING IT WASNT EBOUGH OF A PROBLEM. AS IT WAS ONLY ON THE PLASTIC BUMPER, I CHALKED IT UP TO "JUST THERE." NOW, AT 4 YEARS AND 3 MONTHS OF OWNERSHIP, AFTER 1 LONG CAR TRIP IN THE RAIN (ABOUT 13 HOURS OF DRIVING) THE PAINT ON THE TOP METAL ROOF IS PEELING LIKE TIGER STRIPES AND ITS BEGINNING TO ALONG THE EDGES WHERE THE DOORS MEET THE BODY AND THE HOOD. KIA, EVEN AFTER THEIR DEALER RECCOMMENDED LOCAL PAINT REPAIR SHOP, STATE FARMS INSPECTORS, AND THE LOCAL DEALERS SERVICE DEPARTMENT HAVE ALL INSPECTED IT, ARE CONTINUING TO DENY THE PAINT DEFECT, AFTER ALL THOSE ENTITIES HAVE CONFIRMED IT IS A MANUFACTURES DEFECT. NOW, IT LOOKS LIKE WE WILL BE ON THE HOOK FOR OVER $5000+ TO REPAIR THE PAINT BECAUSE WE ARE NOW OUTSIDE OF THEIR WARRANY PERIOD. ITS AWFUL OF KIA TO ADVERTISE A 10YEAR/100K WARRANTY WHILE NOT MATCHING THE INDUSTRY AVERAGE 10YEAR/100K MILE PAINT WARRANTY. THIS IS NOT MY FAMILIES FIRST KIA, BUT THIS EXPERIENCE IS MAKING US RETHINK OUR LOYALTY, AND IT MAY BE OUR LAST KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034078October 17, 2017
STEERING, SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING AND BRAKES SUDDENLY MALFUNCTIONED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CAMSHAFT PULLEY WAS FAULTY AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND THE LOCAL DEALER (QUIRK KIA IN BRANKLY, MA) WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 99,000. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034108October 17, 2017
ENGINE
"TAKATA RECALL" WE HAVE AROUND 41000 MILES ON OUR 2015 KIA SORRENTO. MY HUSBAND TOOK A POSITION WORKING APPROXIMATELY 2.5 HOURS AWAY FROM OUR HOME AND MAKING A DAILY COMMUTE OF 5 HOURS EACH DAY TO WORK. WE HAVE NEVER HAD ANY TROUBLE OUT OF OUR SORENTO. IN SATURDAY, OCTOBER 14, 2017 AFTER A LONG DAY AT WORK HE WAS TRAVELING HOME AND WAS ABOUT 1.75 HOURS INTO HIS 2 HOUR COMMUTE WHEN OUR SORENTO STARTED MAKING A TERRIBLE KNOCKING NOISE. NO LIGHT INDICATORS CAME ON TO INDICATE WHAT COULD POSSIBLE BE GOING WRONG AT THE TIME. HE GOT OVER IN THE SLOW LANE AND DROPPED HIS SPEED TO APPROXIMATELY 30MPH. BEFORE EVERY TRIP HE MADE A POINT TO CHECK THE OIL AND THAT MORNING WAS NO DIFFETENT. ALL OIL LEVELS WERE FINE. AFTER A FEW MINUTES THE OIL LIGHT CAME ON. HE GOT OFF AT THE NEXT EXIT AND PUT IN AROUND 1 QUART OF OIL.. STILL NO LIGHTS BUT THE TERRIBLE KNOCKING NOISE CONINURED. HE SAT FOR A BIT AND LET THE NEW OIL RUN THROUGH AND STARTED TO MAKE HIS WAY HOME AT WHICH TIME THE ENGINE LIGHT AND THE OIL LIGHT CAME ON. HE THEN PULLED OVER AND CALLED A TOW TRUCK AND HAD OUR CAR TOWED HOME. OUR ENGINE IS COMPLETELY BLOWN. UPON STARTING IT MAKES A TERRIBLE KNOCKING NOISE AND AFTER 15 TO 20 SECONDS TURNS OFF. A MECHANIC CHECKED OUR CAR OVER AND SAID THERE WAS METAL SHAVINGS IN OUR OIL. WE HAVE CONTACTED KIA BUT THEY WE ARE NOT WILLING TO DO ANYTHING AS WE DID NOT GET ALL SERVICES AND OIL CHANGES AT THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034181October 17, 2017
ENGINE, POWER TRAIN, SUSPENSION
THIS KIA SORENTO MAKES A VERY HIGH OVER-REVVING NOISE WHILE DRIVING UP THE STREET. THE KIA OFTEN SEEMS TO TRY TO FIND THE GEAR IT NEEDS TO BE IN WHILE DRIVING AND MAKES A LOUD ENGINE NOISE WHEN GOING UP HILL OR DRIVING MORE THAN 20 MPH. THIS KIA ALSO MAKES A INTERNAL CLICKING NOISE WHEN MAKING RIGHT TURNS, WHICH IS OFTEN WORSE WHEN TURNING ON AN INCLINE. THE ENGINE HAS A LOUD RATTLE NOISE WHEN STARTED AND THE CAR IS OFTEN HARD TO START, MEANING WHEN I TURN THE IGNITION KEY, THE CAR MAY START 50 PERCENT OF THE TIME ON THE FIRST START.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11033520October 16, 2017
ELECTRICAL SYSTEM
I PURCHASED A 2014 KIA SORENTO LX BRAND NEW FROM THE DEALER. I HAVE MAINTAINED ALL NECESSARY WORK AND MOSTLY DONE AT AUTHORIZED DEALERS. IN MAY 2017 WHILE DRIVING HOME MY INSTRUMENT PANEL WENT OUT. UNABLE TO SEE SPEED, SAFETY WARNING LIGHTS, GAS ETC... I TOOK IT TO TWO DIFFERENT KIA SERVICE LOCATIONS TO TRACE PROBLEM. THEY FOUND A WIRE SHORTED TO GROUND ON THE TRAILER HITCH WIRING WHICH CAME WITH VEHICLE. THEY CUT THE WIRES TO TRAILER HARNESS AND THIS ISSUE ALSO DAMAGED MY REMOTE STARTER. THEY REPLACED THE BLOWN FUSE WITH A LARGER FUSE AND SAID IT WAS ALL SET. HOWEVER IT HAPPENED AGAIN ON 09/29/17. THIS TIME WHEN I PARKED MY CAR AND TRIED TO START AGAIN, IT WOULDN'T COME OUT OF PARK SO I HAD IT TOWED TO DEALER. IT IS OUT OF WARRANTY NOW BUT THEY ARE NOT WILLING TO FIX THIS ISSUE WHICH IS OVER $3,000 TO FIX. THERE IS A FEW FEET OF BURNED AND MELTED WIRING THAT I HAVE PICTURES OF, UNSURE OF EXACT WIRING, BUT IT CONNECTED TO THE WIRING TRAILER HITCH HARNESS. IT WAS APPARENTLY CLOSE TO CATCHING ON FIRE. SINCE I OWNED THE VEHICLE OTHER ODD ELECTRICAL ISSUES HAVE HAPPENED, INCLUDING BLOWN HEADLIGHTS AND BRAKE LIGHTS ON ABOUT 8 OCCASIONS. I ONLY FOUND ONE RECALL RELATING TO THE TRAILER HITCH WIRING HARNESS #16V862000 HOWEVER IT DOES NOT INCLUDE MY YEAR VEHICLE. IN MY OPINION, THIS IS A VERY UNSAFE CONDITION AND SAFETY CONCERN THAT KIA NEEDS TO RESEARCH FURTHER FOR POSSIBLE OTHER RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034829October 16, 2017
ENGINE
I HAVE A 2011 KIA SORRENTO AND HAVE BEEN HAVING TROUBLE WITH IT STALLING WHEN I STOP AT RED LIGHTS . I START TO TAKE OFF AND IT DIDN'T WANT TO GO I PUSH ON THE GAS AND IT JUMPS AND FINALLY GOES. *BF UPDATED 10/16/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033889October 16, 2017
ELECTRICAL SYSTEM
THERE HAVE BEEN 2 INSTANCES WHERE MOST OR ALL THE WARNING LIGHTS CAME ON WHILE DRIVING. BOTH TIMES I HAVE BEEN ON THE HIGHWAY AT NORMAL STEADY SPEEDS. THE FIRST TIME THEY STAYED ON FOR THE DURATION OF THE RIDE, WHICH WAS ABOUT 40 MINUTES, AND THEN WERE OFF BY THE NEXT MORNING WHEN I DROVE THE CAR AGAIN. THE SECOND TIME I TURNED THE CAR OFF AND BACK ON TO SEE IF THAT WOULD RESET IT, BUT THEY WERE STILL ON, AND STAYED ON UNTIL LATER THAT EVENING. I DIDN'T NOTICE ANY PERFORMANCE ISSUES, BUT I WAS ON AN INTERSTATE ROAD IN GOOD DRY NORMAL DRIVING CONDITIONS. THESE 2 OCCURRANCES HAVE HAPPENED WITHIN THE PAST YEAR, AND AS RECENTLY AS A MONTH AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033119October 12, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE THE VEHICLE WAS PARKED OUTSIDE OF AN AUTO BODY SHOP OVER THE WEEKEND, THE CENTER CONSOLE CAUGHT ON FIRE. THE CONTACT STATED THAT THE MELTED CENTER CONSOLE AND BURNT DRIVER SIDE SEAT WERE DISCOVERED BY AN AUTO BODY TECHNICIAN. A POLICE REPORT AND A FIRE REPORT WERE NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE CAUSE OF THE FIRE. THE CONTACT WAS UNAWARE IF THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE INSURANCE COMPANY WAS TO CONTACT THE MANUFACTURER FOR AN INSPECTION. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. *LN CONSUMER STATED WIRING FAILURES WITH WINDOW, TRUNK AND CONSOLE. UPDATED 8/22/18*JB THE CONSUMER STATED THE VEHICLE WAS DEEMED A TOTAL LOSS. *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11033167October 12, 2017
ENGINE
VEHICLE STALLED WHILE DRIVING WITH SPEED ON NORMANDIE AVE IN TORRANCE CALL TRIPLE FOR THEM TO TOW IT TO KIA DEALER. RECEIVED A CALLED FROM DEALER SAYING THE ENGINE BLOWN OUT. AT 50000 MILES. TECHNICIAN FROM KIA MENTIONED IT'S A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032832October 11, 2017
ELECTRONIC STABILITY CONTROL (ESC)
ESC OFF LIGHT COMES ON AND SENDS THE TRANSMISSION INTO A "LIMP" MODE. THIS CAUSES EXTREME LOSS OF ACCELERATION. DEALERSHIP REPLACED THE ABS CONTROL MODULE, BUT IT DID NOT FIX THE PROBLEM. DEALERSHIP CAN NOT FIGURE OUT WHY THE VEHICLE IS DOING THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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