Kia Sorento Complaints

10,397 consumer complaints on file.

#11045249November 10, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEAD LIGHTS BLOW OUT EVERY COUPLE MONTHS AND THE BRAKE LIGHTS TO AND IT HAPPENS AT ALL TIME DRIVING DAY AND NIGHT WHEN DRIVING AND PARKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044797November 9, 2017
EXTERIOR LIGHTING
HEADLIGHTS KEEP PREMATURELY BURNING OUT. I HAVE REPLACED THE HEADLIGHT BULBS 4 TIMES IN 2.5 YEARS. THEY HAVE BEEN REPLACED WITH BOTH KIA REPLACEMENTS, AND AFTERMARKET REPLACEMENTS. MAKES NO DIFFERENCE, THEY LAST 6-8 MONTHS. FORTUNATELY BOTH SIDES HAVEN'T BURNED OUT AT THE SAME TIME, IT'S USUALLY 1 SIDE THEN THE OTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044867November 9, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE STOPPING OR MAKING A LEFT TURN AT LOW SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OFTHE FAILURE COULD NOT BE DETERMINED. THE DEALER (PEAK KIA LITTLETON/DENVER, 5077 S WADSWORTH BLVD, LITTLETON, CO 80123 (303) 562-0442) WAS CONTACTED, BUT AN APPOINTMENT WAS NOT MADE DUE TO THE DIAGNOSTIC FEES. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND MANY OTHER COMPLAINTS. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044942November 9, 2017
EXTERIOR LIGHTING
MY LEFT HEADLIGHT KEEPS GOING OFF AND ONE. REPLACED IT AND IT FLICKER ON AND OFF. I HAVE TO MESS WITH THE HEADLIGHT TO COME ON EVERY MORNING. UGH,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044978November 9, 2017
EXTERIOR LIGHTING
XENON HID HEADLIGHTS AUTO ADJUSTING, DRIVING DOWN HILLS THE LOW BEAM HEADLIGHTS DROP SHARPLY TO ABOUT 27 FT. IN FRONT OF VEHICLE. DROVE THE VEHICLE WITH THE SERVICE MANAGER, FRANK PETROZZI OF GRIECO KIA OF JOHNSTON RI AND DISTRICT MANAGER, BARRY ZOLL FROM KIA MOTORS AMERICA 732-372-8295 AT NIGHT.11/8/2017, SO THEY COULD SEE WHAT IS HAPPENING. I FEEL THAT THIS IS VERY DANGEROUS CONDITION. THEY TELL ME THAT THIS IS THE WAY THEY ARE SUPPOSED TO WORK, AND ARE WORKING ACCORDING TO SPECIFICATIONS AND THERE IS NOTHING THAT THEY CAN DO TO CORRECT IT. TODAY I RECEIVED A CALL FROM MR. TREVOR MY CASE MANAGER FROM KIA 800-333-4542. MY CASE # 12462124. MR. TREVOR WAS SORRY THAT HE CAN NOT DO ANYTHING BECAUSE THE LIGHTS ARE WORKING AS SPECIFICATION AND THEY DO NOT HAVE A SOLUTION TO THE PROBLEM. THE NEW KIA SXL SORENTO'S HAVE NEW HEADLIGHTS, BUT WILL NOT FIT IN MY VEHICLE. I FEEL THAT THIS IS A SAFETY ISSUE THAT KIA SHOULD CORRECT. I HAVE BEEN TRYING TO GET THIS ISSUE CORRECTED, THRU KIA MOTORS, SINCE JULY 26,2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044513November 8, 2017
UNKNOWN OR OTHER
THE SUNROOF EXPLODED WHILE DRIVING ON THE HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044636November 8, 2017
UNKNOWN OR OTHER
OUR SUNROOF EXPLODED WHILE DRIVING SOUTH ON US I-5 JUST NORTH OF EVERETT, WA. THE GLASS BLEW UPWARD OUT OF THE CAR & GLASS SHARDS FLEW ON US AND OUR DOG. WE CLOSED THE FABRIC ROOF COVER SO THE GLASS WOULDN'T FALL ON US. KIA TACOMA SAID IT WAS NOT COVERED BY WARRENTEE. THEY REPLACED THE SUNROOF SO WE COULD CONTINUE OUR TRIP TO ARIZONA. THE COST WAS $944 US. WE CONTACTED KIA CANADA WHO HAVE OPENED A CLAIM BUT WE DON'T KNOW IF WE WILL BE REIMBURSED. THIS PROBLEM HAS EXISTED FOR SEVERAL YEARS. I HOPE PEOPLE WILL REPORT IT TO YOU SO THAT YOU CAN INSIST ON A BETTER QUALITY FOR SAFE SUNROOFS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043530November 7, 2017
ENGINE
2013 KIA SORENTO. CONSUMER WRITES IN REGARDS TO ENGINE SAFETY RECALL ISSUED. *LD THE CONSUMER STATED KNOCKING NOISE COULD BE HEARD FROM THE ENGINE. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE CONSUMER STATED THE DEALER REFUSED TO REPAIR THE ENGINE UNDER THE RECALL. UPDATED 11/07/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044238November 7, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 KIA SORENTO. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE SIDE OF A SECOND VEHICLE. THE CRASH CAUSED SEVERE DAMAGE TO THE FRONT END OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A HEAD CONTUSION, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. AN UNKNOWN KIA DEALER IN CAPE DORODO, MISSOURI AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 103,000. *LN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11043974November 6, 2017
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION, UNKNOWN OR OTHER
SINCE I'VE BOUGHT THE CAR MOTOR WAS BURNING OIL, MECHANIC SAID THE MOTORS WHERE JUNK AND SINCE I HAVE TO CHANGE MY OIL ONCE A MONTH AND IT STILL CONTINUES TO BURN OIL . MY OIL LIGHT HAS NOT WORKED SINCE WE BOUGHT IT, I WILL ADD. ALSO SOMETIMES MY CAR STALLS AND DOESN'T WANT TO START OR IS DELAYED. NOW THE CHECK ENGINE LIGHT COME ON AND THROWS THE CODE P0014. I HAVE TAKEN IT IN FOR 3 RECALLS ALREADY AND NOW THEY WON'T FIX ANYTHING SINCE MOTOR IS OVER 60,000 MILES BUT WHEN WE CALL ED BEFORE HAND TO GET IT FIXED THEY SAID THEY NEEDED SO MANY CONSECUTIVE OIL CHANGES AND RECORDS BEFORE THEY DID ANYTHING NOW IT'S NOT UNDER WARRANTY CONVIENETIY. I WILL NEVER OWN ANOTHER KIA I HAVE NEVER HAD SO MANY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043741November 6, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY 2003 KIA SORENTO DRIVES FOR 15 MINUTES AND STALLS OUT. I WAIT 5 MIN AND IT'LL START AND DRIVE FOR A BLOCK OR 2AND CONTINUES TO THAT UNTIL I GET IT TOWED HOME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043781November 6, 2017
AIR BAGS
KIA HAS LOTS OF ISSUES WITH THEIR AIR BAGS. FROM CLOCK SPRING TO SENSORS IN THE DRIVER SIDE AND SO ON. COMPANY DOES NOT TAKE CARE OF IT AND COMING UP WITH CRAZY ESTIMATES TO FIX, PLEASE JUST SEE HOW MANY COMPLAINTS HAVE BEEN MADE ON GOOGLE. THIS IS A SAFETY ISSUE AND KIA NEEDS TO TAKE CARE OF IT WITHOUT A CHARGE UNTIL THEY FIX THEIR AIR BAG PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043107November 3, 2017
UNKNOWN OR OTHER
MY VIN IS COMING UP AS INVALID WHEN I SEARCH FOR RECALLS. [XXX] IS WHAT IS ON MY REGISTRATION AND ON THE DASH. ATTACHED IS A PICTURE OF THE DASH VIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041871November 1, 2017
POWER TRAIN
THE CAR HAS A NO-STAR CONDITION, UNEVEN ENGAGEMENT WHEN SHIFTING GEARS. WHENEVER DRIVING AND IF I WANT TO SUDDENTLY SPEED TO AVOID AN OBJECT OR TO ADJUST TO TRAFFIC SPEEDS THE CAR HESITATES FOR A SECOND OR TWO. I ALMOST CRASH TODAY DUE TO THIS PROBLEM, PUTTING AT RISK MY WHOLE FAMILY... I BELIEVE THERE A SOME RECALLS ON SIMILAR VEHICLES WITH THIS PROBLEM BUT MY VIN IS NOT ON THE LIST YET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041803October 31, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE THE CONTACT'S WIFE WAS DRIVING 55 MPH, THE SUN ROOF INADVERTENTLY EXPLODED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS CONTACTED (EVANSVILLE KIA AT (812) 473-0215, 4000 E DIVISION ST, EVANSVILLE, IN 47715). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAD THE VEHICLE TOWED TO THE SAME DEALER, BUT THE FAILURE COULD NOT BE REPLICATED. THE FAILURE MILEAGE WAS 95,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041007October 30, 2017
UNKNOWN OR OTHER
DIFFICULTY ACCELERATING IN CONGESTED STOP-AND-GO TRAFFIC AND/OR WHEN PULLING OUT FROM A STOP SIGN OR TRAFFIC LIGHT. IT'S AS IF THE CAR DOES NOT GET ANY GAS, AND THEN IT LUNGES FORWARD. WE WERE ON A FOUR-WEEK CROSS-COUNTRY TRIP AND FELT VERY UNSAFE. FOUR DEALERSHIPS HAVE NOT BEEN ABLE TO DUPLICATE THE PROBLEM OR DIAGNOSE OR REPAIR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041134October 30, 2017
ENGINE
ON OCTOBER 6TH, I WAS COMMUTING HOME FROM WORK AND MY VEHICLE STARTED MAKING NOISE UPON ACCELERATION THAT SOUNDED LIKE SOMETHING WAS LOOSE. ONCE I ARRIVED AT MY HOUSE, I NOTICED A KNOCKING SOUND AS I PUT MY VEHICLE IN PARK. OUT NEAREST KIA SERVICE DEPARTMENT IS NOT OPEN ON SATURDAYS SO I TOOK IT TO A NEARBY MECHANIC. THEY DETERMINED THERE WAS A BEARING ISSUE AND I WOULD HAVE TO REPLACE THE ENGINE. THEY HAD A DIFFICULT TIME GIVING ME A COMPLETE ESTIMATE BECAUSE THEY HAD TROUBLE FINDING ALL PARTS NEEDED. I CONTACTED KIA ON MONDAY AND ASKED IF THEY COULD HELP ME AS I WAS JUST A BIT OVER THE 100,000 WARRANTY. THEY SUGGESTED I CALL KIA AND SPEAK TO A CUSTOMER SERVICE REP AND OPEN A CASE WITH THEM. I OPENED A CASE AND THEY SUGGESTED I BRING MY CAR INTO KIA FOR A DIAGNOSTIC. I BROUGHT IT IN ON TUESDAY AND THEY CONFIRMED THERE WAS A BEARING ISSUE AND THE ENGINE WOULD NEED TO BE REPLACED. I WAS QUOTED $7,700 BEFORE TAX FOR A RE-MANUFACTURED ENGINE AND OVER $12,000 FOR A FULLY ASSEMBLED ENGINE. MY REQUEST FOR KIA TO ASSIST ME WITH THIS REPAIR WAS PUT IN, I FORWARDED MY MAINTENANCE RECORDS TO THE DEALERSHIP AND THEY SENT THAT ALONG WITH SOME PHOTOS THE DISTRICT PARTS AND SERVICE MANAGER REQUESTED OF MY ENGINE. I DID NOT HEAR BACK FROM KIA EVEN AFTER ATTEMPTING TO FOLLOW UP DAILY UNTIL OCTOBER 25 AFTER I REQUESTED MY CASE BE ESCALATED. I INQUIRED WITH MY CASE MANAGER, CUSTOMER SERVICE REPS, AND THE SERVICE MANAGER AT THE DEALERSHIP ABOUT WHAT ACTUALLY WENT WRONG WITH MY ENGINE AND HOW THIS SITUATION IS UNLIKE THE MOST RECENT RECALL ON MY SAME YEAR MAKE AND MODEL ENGINES-ONLY THOSE WERE GDI. I CONFIRMED THAT IT WAS A ROD BEARING THAT CAUSED METAL SHAVINGS TO BE FOND IN MY ENGINE. BASED ON MY RESEARCH OF THE RECENT RECALL, THIS IS EXACTLY WHAT THE ISSUE WAS. I'M NOT SIRE WHY WITH SO MANY SIMILAR COMPLAINTS, OTHER ENGINES WERE NOT CONSIDERED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040915October 29, 2017
EXTERIOR LIGHTING
HEADLIGHT FAILURE, REPEATED PASSENGER SIDE LOW BEAM FAILURE FOLLOWED BY DRIVERS SIDE FAILURE. HEADLIGHT CONNECTOR MELTED & WAS HALF MISSING. FAILURE FREQUENCY INCREASING OVER TIME. WE HAVE TRIED DIFFERENT BULB MANUFACTURES BUT FAILURE REOCCURS WITHIN A FEW WEEKS OF REPLACING REGARDLESS OF MANUFACTURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040962October 29, 2017
STRUCTURE:BODY
PASSENGER DOOR WON'T OPEN FROM OUTSIDE WHEN VEHICLE STATIONARY. ACTIVATOR PIECE IN DOOR LATCH BROKEN. MANY COMPLAINTS FROM OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040009October 26, 2017
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING 65 MPH, THE PANORAMIC SUN ROOF EXPLODED. THE CONTACT HEARD A LOUD BANGING NOISE PRIOR TO THE EXPLOSION. THE VEHICLE WAS TAKEN TO LEV KIA OF FRAMINGHAM IN FRAMINGHAM, MASSACHUSETTS WHERE IT WAS ASSUMED THAT A ROCK MAY HAVE STRUCK THE GLASS AND CAUSED THE EXPLOSION. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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