Kia Sorento Complaints

10,397 consumer complaints on file.

#11032964October 11, 2017
POWER TRAIN, SUSPENSION
WE HAD AN ELECTRICAL ISSUE WITH THE CAR AND IT WAS TOWED TO A DEALERSHIP A COUPLE HUNDRED MILES FROM HOME. THERE THE DEALER NOTICED THE BRACKET THAT HOLDS THE REAR END ON HAD RUSTED AWAY AND IT WAS LEAKING FLUID. THE CAR HAS AROUND 45,000 MILES ON IT AND I FEEL THAT AN ISSUE LIKE THIS SHOULD HAVE BEEN A RECALL AS I HAVE SINCE FOUND IS A COMMON PROBLEM AND WAS RECALLED IN EUROPE FOR THE SAME THING. MY DAUGHTER COULD HAVE BEEN KILLED. THIS CAR HAS BEEN IN A KIA DEALERSHIP 3 TIMES SO FAR THIS YEAR FOR AN OIL LEAK ISSUE AND THEY SHOULD HAVE MENTIONED THIS ISSUE. THE WARRANTY RAN OUT IN MAY AFTER THE LAST VISIT UP TO THIS ONE. THE DEALER EVEN SAID THERE COULD HAVE BEEN A FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032984October 11, 2017
AIR BAGS
WAS TOLD BY THE DEALER THAT THE PASSENGER SIDE FRONT SEAT SENSOR NEEDS TO BE REPLACED. AFTER RESEARCHING IT TURNS OUT THERE ARE MULTIPLE PEOPLE HAVING THE SAME ISSUE WITH THIS MODEL AND VARIOUS YEARS. THE AIRBAGS WILL NOT DEPLOY UNLESS IT IS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032650October 10, 2017
UNKNOWN OR OTHER
HAD SOME RAIN COME THROUGH, I GOT IN MY CAR AND NOTICED THAT THE SEATS WERE DAMP AND THE DASHBOARD WAS DAMP AS WELL. SO I DID A LITTLE INVESTIGATION, LOOKED ON TOP MY ROOF , AND IT APPEARED THAT PART OF THEPANARAMIC SUNROOF WAS SHATTERED. I HAVEN'T HAD ANY ROCKS HIT MY CAR, I LITERALLY DRIVE MY CAR FROM HOME TO WORK. I HAVEN'T HAD THIS CAR MORE THAN 3 MONTHS IT IS IN GREAT CONDITION WITH ALL THE DINGS AND WHISTLES SO TO SPEAK AND ONLY 58,000 MILES ON IT. I BOUGHT IT USED. I WOULD LOVE TO KNOW HOW ON EARTH THIS COULD SHATTER OUT OF NO WHERE? I JUST HAD TO PAY A $500.00 DOLLAR DEDUCTIBLE, FOR SOMETHING I DIDN'T CAUSE TO MY CAR. I AM GLAD THE WHOLE THING DIDN'T SHATTER WITH ME AND MY CHILD IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032654October 10, 2017
VISIBILITY/WIPER
MY REAR WINDOW SHATTERED FOR WHAT APPEARS TO BE NO REASON AT ALL. MY VEHICLE WAS PARKED ON THE STREET, AND WHEN I WENT OUT TO LEAVE, I NOTICED MY WINDOW WAS CRACKED. BY DAY 2, THE GLASS WAS CAVING, AND HAD A HOLE THE SIZE OF A QUARTER IN THE MIDDLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032779October 10, 2017
SERVICE BRAKES
WHEN BRAKING THERE IS A LOUD GROANING SOUND, VERY UNUSUAL FOR BRAKES. THE BRAKES ARE NOT EXTREMELY WORN AND THE BRAKE FLUID IS FULL. ALSO, I HAD THE VEHICLE INSPECTED A COUPLE MONTHS AGO AND BRAKES WERE IN GOOD CONDITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032162October 7, 2017
ELECTRICAL SYSTEM
I HAVE OWNED THIS VECHICLE SINCE IT WAS NEW. KIA HAS REPLACED AT LEAST 3 REAR VIEW CAMERAS IN MY REAR LIFT GATE. THE LAST ONE WAS ON 2/10/2016. NOW THIS CAMERA IS MALFUNCTIONING, ALL I SEE IS INTERFERENCE. I CAN'T SEE ANYTHING PASSING ACROSS THE REAR OF MY VECHICLE LIKE A CHILD OR SHORT ADULT. KIA CAN'T DEVELOP A FUNCTIONING CAMERA SO THEYSHOULD HAVE TO KEEP REPLACING THEM UNTIL THEY DO. I WOULDN'T HAVE PURCHASED THIS VECHICLE WITHOUT A CAMERA IT'S REAR WINDOW IS VERY HIGH. THIS IS A DAILY ONGOING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032087October 6, 2017
EXTERIOR LIGHTING
ONE HEADLIGHT WENT OUT. I REPLACED BOTH BULBS. IT APPEARS, WHEN STANDING IN FRONT OF MY CAR, THAT THE LIGHTS ARE ON, BUT THEY ARE VERY DIM. WHEN I AM DRIVING, IT IS NOT LIGHTING MY PATH. MY PASSENGERS HAVE NOTICED, AND ONCOMING TRAFFIC OFTEN FLASHES THEIR LIGHTS AT ME. I NEED IT FIXED IMMEDIATELY, BC I DRIVE UBER/LYFT FOR EMPLOYMENT. I WAS DRIVING IN A DIMLY LIT AREA, WHEN I FIRST NOTICED THAT I COULDN'T SEE WELL IN FRONT OF ME. LATER, THAT HOUR, AN UBER CUSTOMER, INFORMED ME MY LIGHTS WERE OUT. AFTER THE BULBS WERE REPLACED, I WAS DRIVING WHEN I STILL NOTICED THE ROAD WAS DARK. THE NEXT DAY FRIENDS WERE IN THE CAR WITH ME & SPONTANEOUSLY INQUIRED ABOUT WHY MY HEADLIGHTS WEREN'T WORKING. MY RESEARCH SHOWS A RECALL RE HEADLIGHT CONNECTORS WHICH CORRODED, BUT IT DOES NOT INCLUDE MY CAR'S YEAR YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031865October 5, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
YESTERDAY I WAS APPROACHING A YELLOW LIGHT. THE LIGHT CHANGED TO RED AS I WAS COMING TO A COMPLETE STOP. I WAS AT A COMPLETE STOP WAITING FOR THE LIGHT TO CHANGE SO I COULD MAKE A LEFT TURN. SUDDENLY THE TRUCK SHUT OFF COMPLETELY. I THEN PUT MY FOOT ON THE BRAKE AND PUT THE TRUCK IN PARK SO I COULD TRY TO RESTART IT. THE TRUCK RESTARTED WITH NO PROBLEMS. THIS IS THE SECOND INCIDENCE OF THE TRUCK SHUTTING OFF COMPLETELY. THE FIRST OCCURRENCE WAS IN JANUARY OR FEBRUARY OF THIS YEAR. I HAD ENTERED A LEFT TURNING LANE AND WAS AT A COMPLETE STOP WAITING TO TURN LEFT WHEN THE TRUCK SHUT OFF COMPLETELY. I AGAIN PLACED MY FOOT ON THE BRAKE AND PLACED THE TRUCK IN PARK. I WAS THEN ABLE TO RESTART THE TRUCK. I REPORTED THE FIRST INCIDENT TO NALLEY KIA STONECREST IN LITHONIA GA WHEN I WAS AT MY SERVICE APPOINTMENT. THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE TRUCK.I HAVE ALSO REPORTED THIS MOST RECENT INCIDENT TO THEM SO THEY LOOK INTO IT AT MY UPCOMING SERVICE APPOINTMENT ON OCTOBER 14TH 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031932October 5, 2017
ELECTRICAL SYSTEM
PURCHASED CAR IN APRIL 2016 USED. A WALMART BATTERY WAS IN CAR. I MENTIONED TO SALES PERSON THAT IT HAD A WALMART BATTERY, HE SAYS "O YEAH, THEY HAVE GOOD BATTERIES". SO, CAR IS AT LEAST ON SECOND BATTERY. THAT BATTERY DIED IN APRIL 2017. NEW BATTERY FROM O'RIELLY'S. THAT BATTERY IS NOW LOSING IT'S CHARGE WITHIN 5 DAYS OF NOT DRIVING. NOT NORMAL. ALTERNATOR IS THROWING 14.1 TO BATTERY. NOTHING IN CAR IS EVER LEFT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031971October 5, 2017
ELECTRICAL SYSTEM, ENGINE
KIA REPLACED MY ENGINE TWICE, DUE TO OIL CONSUMPTION. A MONTH AFTER THE FIRST ENGINE REPLACEMENT, I HAD THE SAME PROBLEMS.. SMOKE COMING OUT OF EXHAUST, LOSS OF POWER, STALLING AND OIL CONSUMPTION. I WAS IN AND OUT OF KIA'S SERVICE DEPARTMENT. THEY TOLD ME NOTHING WAS WRONG! I MOVED FROM CO TO NE, MY HUSBAND AND I HAD TO ADD OIL EVERY 100 MILES, WITH SMOKE COMING OUT OF EXHAUST AND STALLING. LINCOLN NE KIA FOUND AN OIL LEAK AT THE EXHAUST MANIFOLD RIGHT AWAY! KIA INSTRUCTS THEN TO REPLACE MY ENGINE AGAIN! ONCE THEY REPLACED ENGINE, THEY STILL SAW THE LEAK AT THE EXHAUST MANIFOLD WITH RESULTED IN MORE GUESSING AND PARTS. THE DAY AFTER I PICKED IT UP, MY HUSBAND AND I WENT OUT TO DINNER AND MY SORENTO DIED IN THE MIDDLE OF THE ROAD. RIGHT AWAY CALLED AND GOT IT BACK IN. AT FIRST THEY COULD NOT DUPLICATE, HOWEVER AFTER TAKING IT 50 MILES, IT DIED 3 TIMES. THEY STILL CAN'T FIND ANYTHING, BUT FEEL IT MAY BE THE THROTTLE BODY. THEY PUT A USED ONE ON AND HAVE ME DRIVE IT A FEW WEEKS, IT DIDN'T DIE DURING THAT TIME, SO THEY ORDERED A NEW ONE AND INSTALLED. A MONTH LATER I DRIVE TO CO, I BREAK DOWN, IT'S TOWED BACK AND KIA CAN'T FIND ANYTHING. I DRIVE IT AND IT DIES 1/2 DOZEN MORE TIMES, EACH TIME I TAKE IT RIGHT IN, BUT THE CODE HAS CLEARED AND THEY CAN'T FIND ANYTHING! FINALLY, IT DOES AND THE LIGHT STAYS ON, IT SHOWS IT'S THE MAP SENSOR. KIA HAS A SPECIALIST COME OUT TO INSTALL THAT AND INSPECT MY CAR. THEY SAY IT'S FIXED AND SAFE. I DRIVE TO CO ON 9/22/17, 2 MONTHS LATER AND MY ENGINE CATCHES ON FIRE. I LOSS MY BRAKES, CAN'T PUT IT IN PARK AND EMERGENCY BRAKE WON'T WORK. FLAMES ARE EVERYWHERE, SMOKE FILLING MY CAR. I JUMP OUT OF MY BURNING, MOVING CAR AND SECONDS LATER THE WHOLE THING ENGULFS IN FLAMES! MOST HORRIFIC, AWFUL THING EVER! I WAS LUCKY ENOUGH TO HAVE MINOR INJURIES. MY MENTAL AND EMOTIONAL STATE ARE A MESS! KIA WON'T DO ANYTHING!
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11031983October 5, 2017
POWER TRAIN
THIS 2016 KIA SORENTO (MFG 10/27/14) WILL LOSE POWER/TRACTION IN A PARKING LOT WHEN TRYING TO PULL OUT INTO CROSS TRAFFIC, CREATING A SERIOUS SAFETY PROBLEM. THE DEALER SAYS HE IS UNABLE TO REPLICATE THE PROBLEM AND THEREFORE CANNOT FIX IT. I CANNOT SELL/GIVE THIS UNSAFE VEHICLE TO A FAMILY MEMBER UNTIL IT IS CORRECTED. VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031755October 4, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V224000(ENGINE) WAS RECEIVED IN APRIL OF 2017. THE CONTACT STATED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031527October 3, 2017
ELECTRONIC STABILITY CONTROL (ESC)
FRONT BRAKES LOCKED UP WHILE TURNING ONTO THE HIGHWAY VEHICLE WAS IN MOTION, HAD TO SHUT OFF THE AUTOMATIC SKID CONTROL TO UNLOCK THE BRAKES TO DRIVE THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030863October 2, 2017
ENGINE
I EXPERIENCE A LOUD KNOCKING IN MY ENGINE, UPON BRINGING TO THE DEALERSHIP FOR FURTHER INSPECTION, THE ENGINE IS BELIEVED THAT THE ROD BEARINGS FAILED AND THE ENGINE HAS METAL DEBRI INSODE OF ENGINE. CAUSING THE ENGINE TO BE COMPLETELY UNUSABLE AND POSSIBLY OTHER ENGINE DAMAGE BECAUSE OF THIS. NOT TO MENTION THE SENSORS ON THE CAR NEVER CAME ON TO WARN ME OF ANY POSSIBLE PROBLEMS THAT MIGHT BE HAPPENING. THE CAR IS STILL BEING OWED ON AND IN UNDRIVABLE CONDITION. IT HAS BEEN SINCE PARKED, EXCEPT WHEN TOWED ( FULL BED TOW) TO THE DEALERSHIP FOR INSPECTION AND THAN TOWED BACK TO MY RESIDENCE. THE ESTIMATED COST KIA OFFERED WAS OVER $9,000 FOR PARTS AND LABOR WITH ONLY A 12,000 MILE/ 1 YEAR WARRANTY WHEN THE ORIGINAL ENGINE WARRANTY IS 100.000 MI WARRANTY. THE MAINTENCE HAS BEEN KEPT UP ON DURING THE LIFE OF THE VWHICLE AND NO KNOWN NEGLIGENCE WAS DONE TO CAUSE THIS PROBLEM. THE PROBLEM WAS IDENTIFIED WHEN MY HUSBAND WAS DRIVING AND THE CAR STALLED OUT 3 TIMES WHILE PICKING UP OUR KIDS FROM SCHOOL. WHEN HE ARRIVED HOME IT HAD LOUND KNOCKING NOISES COMING FROM ENGINE , SO WE ARRANGED FOR THE DEALER TO INSPECT THE ISSUE. THEY INFORMED ME IT WAS OVER THEIR WARRANTY BECAUSE OF THE MILEAGE AND WOULDNT COVER THE DAMAGE. I HAVE SINCE FOUND OUT OTHER OWNERS WITH SIMILAR PROBLEMS AS MY KIA HAPPENING TO THEM AS WELL AS THE LAWSUIT THAT KIA /HYUNDAI PAID OUT FOR REPAIRS IN THE CASE GREG WALLIS VS. KIA MOTORS CASE #8:16-CV-01033 (US DISTRICT COURT FOR THE CENTRAL DISTRICT OF CALIFORNIA. WITH THEM AGREEING TO PAY ALL REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031149October 2, 2017
ENGINE
2013 KIA SORENTO. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE WHILE DRIVING. *LD THE CONSUMER STATED THE MANUFACTURER SHOULD BE RESPONSIBLE FOR HAVING THE ENGINE REPLACED. THE ENGINE IN THE VEHICLE WAS NO LONGER IN PRODUCTION. UPDATED 10/02/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030715October 1, 2017
ELECTRICAL SYSTEM
BATTERY IS GOOD. HAVE TO JUMP START EVERY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030651September 30, 2017
ELECTRICAL SYSTEM, POWER TRAIN
MY 2013 SORRENTO HAS STALLED 2 TIMES IN THE LAST 2 WEEKSON THE FREEWAY. WHEN BRINGING IT TO THE DEALER THERE ARE NO EBNGINE CODES. I SEE THAT FROM 2011 TO 2013 THERE HAS BEEN A PCM UPDATE FOR THIS ISSUE SC106. AND DEALER STATES MY VIN IS NOT ON THE LIST EVEN THO IT FALLS INTO THE YEAR CATAGORY. I WILL CONTINUE TO GO TO THE DEALER.THIS IS UNSAFE WHEN YOU LOSE BRAKES AND STEERING WHILE ON THE FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030678September 30, 2017
ELECTRICAL SYSTEM
I HAVE PURCHASED MULTIPLE LIGHTS FOR MY FRONT AND REAR LIGHTS INCLUDING BLINKERS AND BRAKE LIGHTS. I RECENTLY PURCHASED A SET OF LIGHTS FOR $80, TOP TO THE LINE, AND THE FRONT RIGHT LIGHT IS OUT AGAIN. I HAVE REPLACED THE REAR BRAKE LIGHT AND IT IS OUT AGAIN. REPLACED AT THE SAME TIME AROUND JULY 4TH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030573September 29, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING 40 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE SUDDENLY JERKED FORWARD WITHOUT WARNING. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (ARCHER KIA, 11614 SOUTHWEST FWY, HOUSTON, TX, 77031), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE FOR THE CONTACT. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030260September 28, 2017
FUEL/PROPULSION SYSTEM
MY FRIEND WAS ON THE HIGHWAY,TRAVELLING ALONG AND HEARD A NOISE. THEN SHE SAW SMOKE COMING FROM UNDER THE CAR ALONG SIDE DRIVERS DOOR. THE CAR THEN LOST ACCELERATION AND STOPPED. WITHIN FIVE MINUTES THE CAR CAUGHT FIRE AND IS TOTALLED OUT. AN OFF DUTY LAWMAN STOPPED TO HELP HER. HE TOLD HER EITHER THE FUEL LINE OR FUEL PUMP BURST AND TOLD HER WE HAVE GROUNDS FOR LAWSUIT AGAINST KIA FOR FAULTY DESIGN. MY FRIEND IS IN TOTAL DISTRESS OVER THIS INCIDENT AND DESERVES COMPENSATION FOR EMOTIONAL DISTRESS. I FEEL LIKE KIA OWES ME BIG MONEY TOO, BECAUSE I BOUGHT CAR FOR HER TO BE LEGAL IN HAULING HER SIX CHILDREN IN CAR. WE CANNOT AFFORD TO REPLACE THE CAR DUE TO HIGH LIEN ON CAR AT TIME OF FIRE, AND YET I FEEL OBLIGATED TO PROVIDE FRIEND WITH LEGAL AND DEPENDABLE CAR FOR THE FAMILY'S USE. WILL THIS AGENCY HELP US GET COMPENSATED FROM KIA PLEASE? THERE ARE RECORDS OF MORE OF KIA'S CARS CATCHING ON FIRE, EVEN IN DEALER LOTS. THANK YOU *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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