Kia Sorento Complaints

10,397 consumer complaints on file.

#11053869December 11, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE SUDDENLY LOST ALL POWER AND ALL THE INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TOWED TO KIA OF STAMFORD (263 SELLECK ST IN STAMFORD, CT), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053980December 11, 2017
AIR BAGS
98,000 MILES. AIR BAG LIGHT STAYING ON FOR NO REASON. TOOK TO KIA DEALERSHIP. CODE 1764 OCS MAT DEFECT. HAS TO DO WITH MAT ON SEAT OF FRONT PASSENGER TO DETECT PASSENGER AND WEIGHT. PRICE TO FIX $2000.00 THAT IS RIDICULOUS! I HAVE SEEN TONS OF REPORTS OF THIS ISSUE ON KIA SORENTOS. THEY ADVERTISE FOR THEIR SAFETY AND THAT IS WHY I PURCHASED THIS VEHICLE NEW. I HAVE NEVER HAD ANY VEHICLE THAT HAD ISSUES WITH THE AIR BAG SYSTEMS. THIS IS A COMMON PROBLEM AND SHOULD BE RECALLED ON THESE VEHICLES. KIA SHOULD BE ASHAMED OF THEMSELVES FOR NOT FIXING THIS RECURRING ISSUE,.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053756December 10, 2017
STRUCTURE:BODY
WITH THE VEHICLE STATIONARY PASSENGER DOOR WILL NOT OPEN FROM THE OUTSIDE. CAN OPEN FROM THE INSIDE ONLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053595December 9, 2017
AIR BAGS
KIA HAS BEEN SELLING CARS WITH FAULTY AIR BAGS. MY CLOCK SPRING WENT OUT, AND I HAD TO PAY WELL OVER $600 TO PASS INSPECTION, THAT VIRGINIA REQUIRES. THE MECHANIC TOLD ME THE AIRBAG COULD HAVE WENT OFF WITHOUT EVEN HITTING ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053633December 9, 2017
ELECTRICAL SYSTEM
THE DOORS WILL NOT UNLOCK WHEN I PRESS THE KEY FOB, I'VE TRIED BOTH KEY FOBS AND THEY HAVE NEW BATTERIES. ONLY THE DRIVERS DOOR IS UNLOCKING ALL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053652December 9, 2017
ENGINE
VEHICLE EXPERIENCED MECHANICAL ENGINE FAILURE AND IMMEDIATE REDUCTION IN POWER WHILE DRIVING AROUND 30 MPH UP HILL. FAILURE AT A HIGHER SPEED OF TRAVEL, COULD HAVE RESULTED IN SIGNIFICANT DANGER TO OCCUPANTS. THIS VEHICLE WAS EQUIPPED WITH THE 2.4L MPI ENGINE, WHICH FAILED IN A WAY CONSISTENT WITH THE RECALLED FAILURE OF THE 2.4L GDI VERSION. BELIEVE KIA IS UNDER-REPRESENTING THE SCOPE OF ENGINE PROBLEMS IN THE CURRENT RECALL CAMPAIGN. THE ENGINES ARE FAILING IN THE REGION OF CONNECTION ROD BEARINGS AND LOWER BLOCK, WHILE THE MAIN DIFFERENCE BETWEEN THE MPI AND GDI VERSIONS OF THE ENGINE ARE IN THE UPPER PORTION OF THE ENGINE INVOLVING FUEL INJECTION. BELIEVE THE MPI VERSION SHOULD BE INVESTIGATED FOR CONTAINING IDENTICAL OR VERY SIMILAR FAILURE MODES AND MANUFACTURING DEFECTS, AS THEY ARE INDEED THE SAME ENGINE FAMILY WITH MANY SHARED COMPONENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052902December 7, 2017
SEAT BELTS
NO SEAT BELT WARNING ON PASSENGER SIDE. A SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052204December 4, 2017
ENGINE
MY MAIN REAR SEALS OF MY ENGINE BEGAN TO LEAK OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052264December 4, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE CONTACT TOOK THE VEHICLE TO RAY SKILLMAN SOUTHSIDE AUTO CENTER (8424 U.S. 31 S, INDIANAPOLIS, IN 46227 (317) 888-9500), BUT NO ISSUES WERE FOUND. THE CONTACT STATED THAT THE VEHICLE RECEIVED A ROUTINE OIL CHANGE ON THE DAY OF THE RECALL INSPECTION. THE CONTACT STATED THAT THE OIL PRESSURE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT SHOP WHERE THE OIL LEVEL WAS CHECKED AND RECORDED LOW AS WELL, BUT NO LEAKS WERE FOUND. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER WERE THEY ALSO FOUND THE OIL LEVEL TO BE LOW WITH NO OIL LEAKS. THE VEHICLE WAS SET UP FOR AN OIL CONSUMPTION TESTING. THE CONTACT STATED THAT AT 2,000 MILES, THE VEHICLE SHOWED EXCESSIVE OIL CONSUMPTION. THE CONTACT WAS INFORMED BY THE DEALER THAT THE ENGINE NEEDED REPLACEMENT. SINCE THE VEHICLE WAS ALREADY INSPECTED PER NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) AND THE ENGINE WAS NOT MAKING NOISE, THE ENGINE COULD NOT BE REPLACED UNDER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052009December 2, 2017
POWER TRAIN, STEERING, SUSPENSION
I HAVE REPEATEDLY CONTACTED KIA CORPORATE AND THE DEALERSHIP REGARDING AN AXLE ISSUE. IT IS THE SAME EXACT ISSUE THAT NHSTA HAS ISSUED A RECALL NOTICE FOR 2014 MODEL VEHICLES. MY AXLE IS IN JEOPARDY OF FRACTURING - COMPANY WILL NOT REPAIR THE ISSUE BECAUSE THEY SAY 2013S AREN'T COVERED. SUMMARY: KIA MOTORS CORP. IS RECALLING CERTAIN MODEL YEAR 2014 FRONT WHEEL DRIVE SORENTO VEHICLES MANUFACTURED JANUARY 7, 2013, THROUGH MARCH 12, 2013; AND EQUIPPED WITH 2.4 LITER ENGINES. DUE TO A MANUFACTURING ISSUE, THE RIGHT FRONT AXLE SHAFT MAY FRACTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052022December 2, 2017
ENGINE
I HAVE A 2013 KIA SORENTO WITH 103000 MILES AND I'M THE 2ND OWNER, I THINK, AND HAVE HAD IT FOR 7 MONTHS. CHANGED THE OIL REGULARLY AND NO ENGINE OR WARNING LIGHTS WERE ON. I WAS DRIVING ON THE HIGHWAY AT 75 MPH AND THE ENGINE STALLED. I WAS ABLE TO PULL OVER SAFELY. STARTED THE SORENTO AGAIN AND THE ENGINE WAS MAKING A LOUD NOISE. HAD TO HAVE IT TOWED 40 MILES TO MECHANIC WHO SAID THE ROD BEARING WAS THE BLAME AND THE DEBRIS FROM THAT CAUSED EXTENSIVE DAMAGE TO THE VEHICLE. CONTACTED KIA 3 TIMES AND SPOKE TO SUPERVISORS, BUT THEY SAID MY ENGINE / VIN # WAS NOT COVERED UNDER THE RECALL AND THAT IT WAS UP TO ME TO GET FIXED. $7000.00 !!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048772November 27, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS HAVE GONE OUT ON TWO SEPARATE OCCASIONS, WHILE OPERATING THE VEHICLE AT NIGHT WITH THE HEADLIGHT CONTROL IN THE AUTO MODE. THE HEADLIGHTS COMPLETELY SHUTDOWN FOR APPROXIMATELY 2 TO 3 SECONDS DURING THIS ISSUE AND AUTOMATICALLY CAME BACK ON. BOTH TIMES THIS OCCURRED AT HIGHWAY SPEEDS WITH NO OTHER LIGHT SOURCE IN THE AREA. THE VEHICLE HAS BEEN CHECKED BY THE LOCAL KIA DEALER. THE ISSUE COULD NOT BE DUPLICATED BY THE SERVICE DEPARTMENT AND NO TROUBLE CODES WERE FOUND. WE HAVE BEEN INSTRUCTED TO ONLY OPERATE THE VEHICLE WITH THE HEADLIGHTS IN THE MANUAL MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048181November 23, 2017
STEERING
TAKATA RECALL THE CRANKSHAFT PULLEY BOLT KEEPS COMING LOSE AND THIS CAUSES THE STEERING WHEEL TO BECOME STIFF. THIS HAPPENED IN THE MIDDLE OF TRAFFIC AND HAD TO GET IT TOWED TO A FRIENDS HOUSE. CURRENTLY THE CAR IS NOT DRIVEABLE FOR OVER TWO WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048119November 22, 2017
ENGINE
MY CAR IS USING OIL TOOK IT TO KIA DEALER AND THEY SAID IT HAD 5 RECALLS ON IT AFTER THEY HAD THE SAID TO DRIVE IT FOR 500 MILES IF IT STILL USES OIL CALL THEM BACK I DID AND THEY SAID THEIR WAS NOTHING THEY COULD DO FOR ME I EVEN BOUGHT EXTRA IMANI TAN EVEN INSURANCE THAT THEY SAY WILL NOT COVER THE MOTOR THEY WANT ME PAY 1000 DOLLARS FOR THEM TO TEAR IT DOWN TO SEE IF IT IS MY FAULT OR THEIR AND UP BACK TOGETHER WITH THE SAME USE PARTS I DID NOT GET ANY NOTICES FOR ANY OF THEY RECALLS THEY FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046500November 16, 2017
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE DOOR HANDLE WAS LOOSE. THE CONTACT TOOK THE VEHICLE TO KIA OF GREENVILLE (424 LAURENS RD, GREENVILLE, SC)WHERE THE FRONT DRIVER AND PASSENGER DOOR HANDLES WERE REPLACED PER A CUSTOMER SATISFACTION CAMPAIGN. THE VEHICLE WAS REPAIRED; HOWEVER, THE REAR PASSENGER DOOR HANDLE EXPERIENCED THE SAME ISSUE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046660November 16, 2017
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
IN THE PAST 3-4 MONTHS I HAVE REPLACED MY BATTERY TWICE THE 1ST TIME I HAD MY TRUCK ABOUT 2.5YRS SO I DIDN'T THINK MUCH OF IT BUT I HAD THE SAME PROBLEM AFTER REPLACING BATTERY WITHIN 3-4 MONTHS BATTERY WOULD DIE I WOULD GET A BOOST AFTER A FEW DAYS SAME THING HAPPEN AGAIN. ELECTRICAL SYSTEM SEEMS OUT OF WACK WHEN I USE LEFT TURN SIGNAL MY HEADLIGHTS WILL GO OFF UNTIL I TURN THE TURN SIGNAL OFF, ALSO MY STEERING WHEEL CONTROLS WILL NOT OPERATE THE RIGHT FEATURE IE I WOULD HIT MUTE BUT IT WILL NOT MUTE BUT ACT AS IF IT IS THE VOLUME DOWN CONTROL AIR BAG LIGHT FOR PASSENGER WOULD COME ON EVEN IF NO ONE WAS IN THE SEAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046657November 16, 2017
ENGINE
A PART WHICH WAS REPLACED DURING A RECALL, FAILED. THE KIA DEALERSHIP WANTS TO CHARGE ME $800 TO REPLACE THAT PART. PLUS, NOT COVER A CAR RENTAL. I FEEL THE CHARGE IS UNJUSTIFIED. THE CAR HESITATED AND CUT OFF 300 MILES FROM MY HOME. THE CHECK ENGINE LIGHT CAME ON, AND I FEARED CONTINUING TO DRIVE THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045777November 13, 2017
AIR BAGS
FOR NO REASON AIRBAG LIGHT CAME ON AND STAYS ON. CHECKED WITH DIAGNOSTIC TOOL- CODE B1481-DRIVER AIRBAG RESISTANCE TOO HIGH(2ND STAGE) SHOWED UP. CAR HAS 84000 MILES. READING A LOT OF COMPLAINS ABOUT AIRBAG PROBLEMS. SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045510November 12, 2017
ENGINE
OUR CAR STARTED SHOWING ENGINE PROBLEMS. IT WAS BLOWING BIG PUFFS OF SMOKE OUT NOT THE EXHAUST WHEN ACCELERATING, IT WAS VERY SLUGGISH, IT WOULD ALSO TRY TO STALL OUT HERE AND THERE. WE HAD IT TOWED TO THE DEALER. IT IS PART OF THE RECALL FOR THE ENGINE. THEY "TESTED" IT AND SAID THE ENGINE PASSED BUT TOOK A VIDEO OF THE SMOKE COMING FROM THE EXHAUST AND SENT IT TO THEIR TECHS TO SEE HOW TO RESOLVE THE ISSUE. NOW WAITING ON AN ANSWER. NO TRANSPORTATION HAS BEEN PROVIDED. PAID OUT ALMOST $300 IN THE LAST WEEK FOR A RENTAL. THE DEALERSHIP BASICALLY TOLD US WE WERE ON OUR OWN TRANSPORTATION WISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045207November 10, 2017
AIR BAGS, SEATS
SEAT SENSOR ON MY KIA SORENTO FOR THE AIRBAG LIGHT DOES NOT WORK. WHEN A PASSENGER SETS IN THE FRONT PASSENGER SEAT THE AIRBAG OFF LIGHT STAYS ON. YOU PUT THE VEHICLE IN GEAR, YOU DRIVE AND THE LIGHT STAYS ON. CITY OR HIGHWAY TRAVEL, THE LIGHT STAYS ON ALL THE TIME INDICATING THE PASSENGER AIRBAG IF OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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