Jeep Liberty Complaints

8,882 consumer complaints on file.

#10573246March 18, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER:13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) BUT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE CONTACT RECEIVED THE NOTICE MONTHS AGO. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALLED REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572915March 17, 2014
TRAILER HITCHES, EQUIPMENT
I RECEIVED A NOTICE OF RECALL FOR THE INSTALLATION OF A TRAILER HITCH. AS OF TODAY THE DEALER CLAIMS NO PARTS ARE AVAILABLE. WHAT IS GOING ON? AM I GETTING A RUNAROUND? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572942March 17, 2014
FUEL SYSTEM, GASOLINE
RECEIVED A SAFETY RECALL IN DECEMBER OF 2013 . CONTACTED LOCAL DEALER AND WAS TOLD PART WAS NOT AVAILABLE. I BELIEVE AREASONABLE AMOUNT OF TIME HAS PASSED(ALMOST 3 MONTHS) .I CONTACTED LOCAL DEALER AGAIN TODAY AND THEY SAY CHRYSLER HAS NOT RELEASED PART AT THIS TIME. HOW LONG DOES IT TAKE ? RECALL NOTICE STATES THAT CHRYSLER INTENDS TO INSPECT MY VEHICLE AND INSTALL AN OEM TRAILER HITCH WHERE APPROPRIATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572745March 17, 2014
FUEL/PROPULSION SYSTEM
I HAVE ONCE AGAIN CALLED MY JEEP DEALERSHIP AND ONCE AGAIN THEY TELL ME THE PARTS ARE STILL NOT AVAILABLE TO FIX THIS PROBLEM.THIS RECALL WAS DATED JUNE 2013 - IT IS NOW MARCH 2014 - IT IS GOING ON ONE YEAR - JUST HOW LONG DOES IT TAKE THEM TO GET THIS PART AVAILABLE? IF THEY CAN NOT GET THESE PARTS AVAILABLE NOW WHY ARE THEY NOT BEING HELD RESPONSIBLE TO GET ME A SAFER VEHICLE? THEY SHOULD EITHER GET THE PARTS NOW OR GET ME A SAFER VEHICLE NOW! WHAT ARE THEY WAITING FOR? MORE PEOPLE TO BE INJURED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572769March 17, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY 4X4. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD SURPASSED A REASONABLE TIME FRAME FOR THE REPAIR. THE DEALER STATED THAT THEY HAD NO INFORMATION ABOUT THE RECALL AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR AND DECLINED TO PROVIDE AN ESTIMATED DATE OF WHEN THE PART WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572773March 17, 2014
FUEL SYSTEM, GASOLINE
CONTACTED THE CHRYSLER DEALER IN HENDERSONVILLE, NC, EGOLF MOTORS 888 810 1729 AND CHRYSLER CORP 800 853 1403...NO ONE CAN PROVIDE CORRECTION INFO DATE. BOTH TOLD ME THEY DO NOT KNOW WHEN PARTS WILL BE AVAILABLE AND/OR CORRECTION MADE, THE RECALL NOTICE WAS RECEIVED IN MID-SEPTEMBER 2013 AND NO PROGRESS YET. SPOKE WITH A NHTSA REP, [XXX], WHO WAS HELPFUL, KIND, THRIFTY, ETC AND HOPEFULLY YOUR REPORT TO CHRYSLER HAS THEM QUAKING IN THEIR BOOTS AND A REPAIR WILL BE SCHEDULED AND COMPLETED BY THE END OF THE DAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572842March 17, 2014
POWER TRAIN
THE VEHICLE SHIFT ASSEMBLY FOR THESE MODEL OF JEEPS FAILS TO OPERATE CORRECTLY. THE CABLE WILL NOT SET IN THE PROPER POSITION WHEN SHIFTED BACK INTO PARK, DISABLING THE OWNER'S ABILITY TO REMOVE THEIR KEY FROM THE IGNITION. THE ONLY SOLUTION IS TO REMOVE THE COVER COVERING THE SHIFT ASSEMBLY AND FORCEFULLY PUSH THE CABLE INTO PLACE TO RELEASE THE KEY. IN ADDITION TO THIS, THE SHIFT HANDLE CAN BE BUMPED AND SHIFTED INTO GEARS, OR INTO REVERSE OR PARK, WITHOUT THE BRAKE BEING PUSHED AS WOULD NORMALLY OPERATE THE ASSEMBLY. THIS CAUSES THE RISK OF ACCIDENTALLY BUMPING THE VEHICLE INTO A GEAR THAT COULD CAUSE AN ACCIDENT AND RISK THE DRIVER'S LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572553March 15, 2014
STRUCTURE, VISIBILITY:SUN/MOON ROOF ASSEMBLY
AT SPEED ABOVE 55 OR IN HEAVY WINDS THE SOUND OF AIR COMING THROUGH THE SUNROOF CAN BE VERY DISCONCERTING. TURNING UP THE RADIO TO HEAR IT BECOMES A MUST. THE SUDDEN GUSTS CAUSE YOU TO TAKE YOUR EYES OFF THE ROAD AT TIMES. WITH THE INCREASED NOISE IT BECOMES INCREASINGLY DIFFICULT TO HEAR OUTSIDE NOISE WHICH COULD EASILY BECOME A SAFETY CONCERN. THE LOCAL JEEP DEALER SAYS THERE IS NO FIX, AND NOT TO WORRY UNLESS IT LEAKS. HE ALSO STATED HE HAD SEEN THIS PROBLEM BEFORE. MY CALL TO CUSTOMER SERVICE ( I HAVE THE REF # IF NEEDED) RESULTED IN MUCH THE SAME DISCOURSE. [XXX] WAS NICE ENOUGH BUT DID NOT HAVE A SATISFACTORY ANSWER TO MY DILEMMA. HE CERTAINLY WOULD NOT ADMIT TO A DESIGN FLAW WITH NO WAY TO TIGHTEN THE SOFT SUNROOF DOWN. NOR IS THERE PRESENTLY A HARD TOP TO ELIMINATE THE PROBLEM, HE INDICATED WHEN I PRESSED HIM. THIS MOVING AIR NOISE IS ALREADY A DISTRACTION AND IF IT GETS LOUDER I HATE TO THINK WHAT MIGHT OCCUR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572549March 15, 2014
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I WAS SITTING IN A PARKING LOT AND MY BACK PASSENGER SIDE WINDOW FELL DOWN. I DIDN'T HIT ANY OF THE BUTTONS, IT JUST FELL. I TOOK IT TO GET LOOKED AT AND THEY TOLD ME THAT THE WINDOW REGULATOR WENT BAD AGAIN. THIS HAS HAPPENED MULTIPLE TIMES AND I BELIEVE IT IS CRAZY THAT THIS PART ISN'T APART OF THE RECALL. THE PLACE DIDN'T HAVE ANY IN STOCK (SEEMS TO BE A PROBLEM PROBABLY BECAUSE IT HAS HAPPENED SO MANY TIMES TO COUNTLESS CUSTOMERS), SO BASICALLY I WAS CHARGED 110$ FOR THEM TO LOOK AT AND TELL ME WHAT IS WRONG WHILE ME KNOWING IT WAS EITHER THAT OR THE LIFT PLATE. DON'T THINK I HAVE BEEN MORE FRUSTRATED IN MY LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569318March 14, 2014
FUEL SYSTEM, GASOLINE
IT HAS BEEN ALMOST A YEAR SINCE A RECALL WAS ISSUED DUE TO THE FUEL TANK HAVING A CHANCE OF EXPERIENCING A FUEL LEAK DURING A REAR END COLLISION. CHRYSLER SENT A RECALL LETTER STATING THAT A TRAILER HITCH WOULD BE INSTALLED TO BETTER MANAGE CRASH FORCES IN IMPACTS. THEY SAID THE PARTS REQUIRED WERE CURRENTLY NOT AVAILABLE. I HAVE HAD NO FURTHER INFORMATION FROM THEM. TODAY I CALL A LOCAL JEEP DEALER AND REQUESTED THE COST OF A TRAILER HITCH AND WAS GIVEN A PRICE. WHEN I TOLD THEM MY JEEP WAS PART OF THE RECALL AND THERE SHOULD BE NO COST I WAS TOLD THAT THE RECALL TRAILER HITCH IS DIFFERENT AND CHRYSLER HAS NOT RELEASED THEM. I THINK THEY ARE JUST STALLING - A TRAILER HITCH IS A TRAILER HITCH, I AM CONCERNED FOR MY SAFETY AND BELIEVE THAT THEY SHOULD BE REQUIRED TO MAKE THE FIX NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569467March 14, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR BECAUSE THE PART WAS NOT AVAILABLE. THE MANUFACTURE WAS ALERTED OF THE FAILURE AND DECLINED TO GIVE THE PROVIDE THE CONTACT WITH PART AVAILABILITY INFORMATION. THE CONTACT FELT IT WAS UNACCEPTABLE FOR SUCH A POTENTIALLY LIFE TREATING FAILURE TO BE TREATED IN SUCH A MANNER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568970March 13, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569042March 13, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND PROVIDED AN UNREASONABLE DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569099March 13, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
THERE IS A SAFETY RECALL N46 / NHTSA 13V-252 WHICH WE WERE NOTIFIED ABOUT. SAID THAT CHRYSLER WAS GOING TO FIX THE PROBLEM. BUT THIS RECALL WAS EFFECTIVE BACK IN JUNE 2013, AND WE JUST CALLED THEM AND THEY HAVE MADE NO ATTEMPT TO SEND OUT, MAKE OR OBTAIN ANY OF THE PARTS NEEDED TO FIX THIS SAFETY RECALL!! CAN YOU MOVE THEM ALONG? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569187March 13, 2014
FUEL SYSTEM, GASOLINE
WHEN I FILL WITH GAS THE TANK OVER FLOWS, SPLASHING OUT GAS FROM THE FILLER NECK. THIS HAPPENS EITHER WAY ON AUTOMATIC OR MANUAL FILLING. THIS HAS CONTINUED TO HAPPEN SINCE 2008. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569199March 13, 2014
FUEL SYSTEM, GASOLINE
CONTACTED DEALER ABOUT N46/NHTSA.13V-252 GAS TANK RECALL ON 3/10/14 AND DEALER SAID THEY HAVE NO INFORMATION ON WHEN PARTS ARE COMING OR HOW TO HANDLE RECALL. WHEN WILL THIS TAKE PLACE. NO ACTION BY CHRYSLER. I RECEIVED THE RECALL NOTICE AROUND THE END OF LAST YEAR. IT SHOULD NOT BE TAKING THIS LONG. ARE WE WAITING FOR MORE INJURIES FOR COURT CASES OR FOR CHRYSLER TO HOPE MOST OF THE VEHICLES TO BE OUT OF SERVICE? I CAN'T BELIEVE I AM THE ONLY ONE IN THIS TOWN OF 55000 PEOPLE WITH A JEEP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568872March 12, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE CONTACT RECEIVED THE NOTIFICATION MONTHS AGO AND WAS ADVISED BY THE MANUFACTURER THAT THEY WERE NOT AWARE OF WHEN THE PARTS WOULD BECOME AVAILABLE TO COMPLETE THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568863March 12, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THERE WAS SMOKE EMITTED UNDER THE HOOD, AND SPARKS UNDER THE VEHICLE. THE VEHICLE FRONT END THEN BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE DEALER WHO INDICATED THAT THEY COULD NOT DIAGNOSE THE VEHICLE DUE TO THE DAMAGE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10568889March 12, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MARCH OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568714March 12, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NOTICE ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE); HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED BECAUSE THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THERE ARE NO FAILURES AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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