Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11483773September 10, 2022
ENGINE
I was driving home and my Jeep started making a weird noise and then a warning popped up about battery voltage I was really confused so I pulled over popped the hood it looked fine but just in case I decided I would go to the nearest VIP which was probably 5 miles from where I had pulled over maybe even shorter. As Im driving over there my Jeep starts smoking so I pull into VIP and pop the hood we look at it and my alternator is smoking so we pour some water on it to cool it down. After doing that a little bit and it stopped smoking as bad we let it sit. A couple minutes later the alternator catches on fire so kept pouring water on it till it completely went out and stopped smoking.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11483833September 10, 2022
SEATS
While the vehicle was in operation traveling straight ahead on roadway the vehicles drivers headrest “popped” causing operators head to jerk forward while vehicle was in motion. Driver was able to maintain control of vehicle but was startled by the sudden explosion and impact on head. This could have easily caused operator to loose control and be involved in a motor vehicle accident. There were no warning messages when this occurred and nothing had been done to the headrest prior to it exploding open. After inspecting the headrest it appears a plastic part inside the headrest snapped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483835September 10, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The speed control malfunctioned. the vehicle was in drive not moving when it started accelerating on its own. This malfunction could cause serious injury or death . There was no indication of a problem prior to the failure. I shifted to park and shut off the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483424September 8, 2022
UNKNOWN OR OTHER
Unknown The display panel lamination is becoming unlaminated and my phone display calls the right number but displays the wrong contact picture and disconnects from Bluetooth randomly which causes unsafe conditions where I have to take focus off of driving to correct which means in that moment I am no longer operating hands free which defeats the purpose of hands free operations. The date below is not correct for it is like I said random. But the form made me choose a date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483427September 8, 2022
POWER TRAIN
Something is wrong with 2speed transfer case
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483226September 7, 2022
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:INFOTAINMENT
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen had started to delaminate. Due to the failure, various infotainment screen features would perform random functions independently while the vehicle was in operation. The contact stated that the defect was distracting while driving. The manufacturer of the infotainment screen was notified of the failure and informed him that the cost of the repair would only be covered for original vehicle owner. The contact stated that he was not the original owner of the vehicle; therefore, he did not qualify for the repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483366September 7, 2022
SEATS
While sitting in my car with with it running in a parking spot my passenger side active headrest retention system failed and the headrest deployed violently. Luckily no one was sitting in the passenger seat however this could have caused serious injury of death had the seat been occupied. Upon further investigation by myself I noticed that the metal retention bar was still in place however the plastics that is supposed to secure the bar to the mechanism the bar has broken
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483329September 7, 2022
UNKNOWN OR OTHER
Vehicle had soaked and saturated drivers side carpeting and padding underneith. It was leaking when the Air Conditioniing was near the middle of the console (about half way inbetween the gas pedal and edge of seat) When taken to the dealer it was stated that there was no AC drain hose installed on assembly. After seeing where they installed it, it was very clear nothing was there on assembly. Drivers side fllor completely soaked through and no considration for damage to rugs and moisture.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483087September 6, 2022
ELECTRICAL SYSTEM
1)The Alternator caught fire. Napleton Jeep Arlington Heights is replacing it so you would have to reach out to them for the part. 2)Driving and smoke started coming from under hood of car. Car stopped dead while I was trying to turn onto side street, almost causing an accident. My safety, other drivers safety, as well as the homes in the area were at risk because of the fire. When hood was opened there were small flames and smoke coming from the Alternator. 3) UNKNOWN 4) UNKNOWN 5) NO WARNING LIGHTS came on prior to any of this happening. No indication by vehicle that there was an issue. Vehicle towed to Jeep dealership and they are replacing the alternator and battery. Do not believe dealer service center is looking into this. They said they are charging me to replace the items. Noticed there was a recall for this issue (T36) but Chrysler said my vin # does not match the "batch" that was recalled. This clearly is the same issue. This needs to be looked at!!! Chrysler needs to stand behind their product and rectify this so no other cars do this. It could have been a catastrophic situation.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11483173September 6, 2022
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, STEERING
From around 100 miles the active lane management started to fail. After few visits to dealer and attempts to calibrate front cam, problem persists, so Chrysler didn’t know how to fix it. After a month waiting for a “tool” to fix it, power steering disconnect. Car back to dealer to avoid a safety accident. After a month i was advised that both failures were cause by a damage rack and pinion that needs to be replaced and test to see if that’s the reason for the failure as explained by the service advisor from Autocentro Chrysler at Caguas Puerto Rico. Iam still waiting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482983September 6, 2022
AIR BAGS
The contact owned a 2021 Jeep Grand Cherokee. The contact that while driving at 35 MPH, he saw a shadow out of the corner of the left of his eye which he presumed to be a cat. In an effort to avoid hitting the animal, he steered the vehicle in the right direction and crashed into a telephone pole. The air bags did not deploy upon impact. Due to the failure, the contact hit his head on the front driver-side window. The contact did not seek medical treatment; however, he sustained pain in both his left and right shoulders, and his lower back, and even experienced intermittent vomiting which he assumed to be the result of a concussion. A police report was filed. The contact was unaware if any property damage was sustained. The vehicle was towed to an independent mechanic where it remained in their possession. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had been deemed a total loss. The failure mileage was approximately 13,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11482934September 5, 2022
SEATS
Passenger side front seat headrest (active head restraint) deployed for no reason while sitting at a stop sign.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482739September 3, 2022
ENGINE
The engine oil cooler failed allowing engine oil to contaminate the entire engine cooling system and leak out. It is available for inspection upon request. My safety and the safety of others was put at risk because the engine oil leak caused my oil level to drop rapidly risking an engine freeze/lock up on the highway. The problem was confirmed by a dealer and an independent service center, but has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps, messages or other symptoms of the problem prior to the failure nor afterward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482780September 3, 2022
TIRES, TIRES:TREAD/BELT
While driving on a 55 mph 4 lane roadway I experienced a loud "pop" sound followed by rapid rhythmic banging at the passenger rear area of the vehicle. Thinking a tire must have failed I got as far to the right of the roadway and stopped. When the tire was changed it was apparent that the tread delaminated involving about one half of the length of the tread. The tire was not punctured and remained inflated. I was in danger of injury due to the proximity to high speed traffic passing by. I contacted Goodyear, the manufacturer of the tire, and they retrieved the tire for an internal inspection. They denied my claim citing the delamination was caused by "impact causing overdeflection of the tire and a fracture of the steel belt package". There was no impact with any object or defect in the road surface. There is no way the the rear tire could have impacted anything without the front passenger side tire also being involved. The tire was rendered totally unusable as a result. There was no warning nor was there any impact. The tire size is 265/50R20. There is extensive damage to the passenger rear area of my vehicle and the rear passenger door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482550September 2, 2022
UNKNOWN OR OTHER
The ignition mechanism of my vehicle. The push to start. I was driving and the push to start mechanism just fell inside its housing. I've never seen anything like this. Luckily, I wasn't driving very fast. I was able to slow down and park. However, I could not turn the car off. I had to get out of the car and try to find the ignition button which had apparently fallen out of the housing. After feeling around through a hole underneath the steering wheel i was able to feel the ignition in order to turn it off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482667September 2, 2022
ELECTRICAL SYSTEM
The contact owns a 2014 Jeep Grand Cherokee. The contact stated when he started the vehicle, the instrument panel failed to illuminate. The contact stated on a different occasion, while driving 30 MPH, the vehicle would not accelerate as needed. The contact stated that the vehicle was jerking and air condition became inoperable. The vehicle was taken to the dealer and the contact was informed that the fuse box under the hood needed to be repaired. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall. The failure mileage 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482691September 2, 2022
UNKNOWN OR OTHER
The head rest on the passenger side has dismantled. I believe it’s an air bag system but am not too sure. The cushion and the plastic part have split and show a few wires. I have not been in any type of collision for the head rest to go ahead and give out like that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482394September 1, 2022
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that while looking underneath the vehicle, he noticed that the skid plate was severely rusted. The vehicle was taken to an independent mechanic who confirmed that the skid plate was extremely rusted. The contact called the local dealer and was notified that there was a replacement part. The contact was also provided the cost to do the repair. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 39,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482405September 1, 2022
FUEL/PROPULSION SYSTEM
Having issues with Jeep stalling and loss of acceleration . Dealer says there isn’t a fix yet? Recall but no fix? Please advise what to do if it completely fails. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482454September 1, 2022
STEERING, SERVICE BRAKES
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while operating the vehicle, the message "power steering unavailable, service required" had suddenly displayed and the power steering malfunctioned causing the steering wheel to become difficult to turn in either direction. The vehicle was towed to the dealer who replaced the steering rack and pinion. After retrieving the vehicle the contact was driving approximately 25 MPH when the same steering malfunction occurred causing the driver to lose control of the vehicle and crash into a tree. During the incident, the braking system had also malfunctioned and the brake pedal was hard to depress and the vehicle did not stop before crashing into a tree. The driver sustained a headache and back and should pains. The front seat passenger sustained back and neck pains. The cause of the failures was not yet determined. No police report was taken. The vehicle was towed away. The local dealer and manufacturer were notified of the failures. The failure mileage was 2,700.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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