Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11503354January 24, 2023
ELECTRICAL SYSTEM
For the past month the radio has been changing channels continuously, the volume changes, the seat warmers and heater turn on and off. I researched this and found many others with this problem. It is a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503478January 24, 2023
UNKNOWN OR OTHER
The UConnect touch screen is delaminating, causing "ghost touches". The screen acts as though it's being touched repeatedly, bouncing from command to command (changes radio station, asks if I want to update the clock settings, etc). It's super distracting and the only way to stop it is to turn off the whole thing. In addition to shutting off the radio, turning it off disables access to tools like the backup camera, clock, climate controls, everything. I understand from looking online that this is a very common issue but Jeep isn't taking responsibility for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503523January 24, 2023
UNKNOWN OR OTHER
I recently hit 100k and my jeep has been stalling. The first time it happened I was goi g about 45mph then stopped in traffic. I went to accelerate and nothing. It didn’t sputter and no lights came on saying anything was wrong. Input it in park, pushed the button and it started back up. A few weeks later, I pushed the button to start it and nothing happened. It did not even turn over. Again, I was able to push the button and start it. The most recent time, a month or so after, I came off the freeway and was slowing down. Again nothing to alarm me of it dying, just died and my power steering went out. I pulled over, put it in park and restarted it without issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503451January 24, 2023
EXTERIOR LIGHTING
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while operating the vehicle with the exterior lighting dial setting in the Auto ON position, the rear taillights failed to illuminate. The contact stated that on several occasions while operating the vehicle, other drivers alerted him that the rear taillights were not illuminated. The contact stated that the failure was only present while the Auto ON light dial setting was activated. The vehicle was taken to the local dealer who was unable to identify the cause of the failure. The manufacturer was not yet contacted. The failure mileage was 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503110January 23, 2023
SEAT BELTS
within 32000 miles the belt retract failled. would not lock in place, or retract. dealler said it was a spring faillure. could be a bad heat treat that would afect more vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503299January 23, 2023
UNKNOWN OR OTHER
I have a panoramic sunroof and while driving down the road the rear panel of the sunroof exploded outward. Sounded like a gunshot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503232January 23, 2023
UNKNOWN OR OTHER
Backup camera not working 80% of time. Dealership has determined a software issue to be fixed within 4 months. Brand new with less than 500 miles. Vehicle is large and somewhat unsafe to operate until repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503002January 22, 2023
SERVICE BRAKES, STEERING
I was leaving work and made a right turn. The vehicle steering and breaks locked up and I hit a telephone pole. No warning lights illuminated. The vehicle did not stall. Serious injury could have occurred. Police report and involvement happened as it was a large accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11503034January 22, 2023
UNKNOWN OR OTHER
While stopped at a drive-through with my foot on my break, my head rest exploded, forcing my head forward. There was no accident and it deployed at random. The passive restraint system failed. Had vehicle been in motion it would’ve been a public safety risk. Appointment at the service center of the dealership has been made. It has not yet been inspected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503023January 22, 2023
EXTERIOR LIGHTING
Known recall NHTSA Campaign Number: 22V554000 (Exterior Lighting) since July 28, 2022. Remedy still not available and major safety concern with potential vehicle wreck! Taken to dealership twice and remedy not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502943January 21, 2023
UNKNOWN OR OTHER
The fuel tank skid plate has completely rusted and has broken off. My tank (that has a date of 2004 stamped on it) is completely exposed. I am afraid that my tank is going to fall off and cause harm to myself or the driver/vehicle behind me. The vehicle is mostly city street / highway driving… no off road driving. I am concerned of the considerable amount of pot holes 🕳️ in my area that damage can be done based on the area I live in. Southwestern Pennsylvania has a lot of pot holes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502797January 20, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while shifted in drive, the check engine warning light, the start/stop button, the auto part disabled, the ABS and traction control, stability control, and tire pressure monitor warning lights were illuminated. The contact then stated that all the warning lights were illuminated. The contact then stated that she received notification of the NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic). The contact then stated that she then depressed the accelerator pedal when the front end of the vehicle crashed into the embankment and then spun the vehicle in the opposite direction. The air bags failed to deploy. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to an Auto repair shop where the diagnoses could not be determined. The vehicle was then towed to the dealer where no diagnoses had yet been performed however, the contact was informed that the recalls were being repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11502823January 20, 2023
ELECTRICAL SYSTEM
Issues with the TIPM module on my vehicle. It causes electrical issues within the vehicle as well as shutting down when moving or at a light or stop sign. The local dealership says nothing can be done. It is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502834January 20, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving back home and was travelling at around 30miles/hr on a street. All of a sudden my car dashboard started flashing and all the indicators in the dashboard started to flash.. The vehicle started to accelerate and brake at the same time... The engine made a strange weird sound. I had to put the emergency parking lights and pull over slowly. Luckily I was closer to home, so drove back home with the hazard lights on.. The car moved very slowly with the engine accelerating and braking at the same time. Next day, I had the car towed to the dealership and they also saw the same issue. They indicated the Throttle Control Module was behaving erratically and have to re-flash it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502615January 19, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of the NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was notified of the issue and the contact was advised to call the NHTSA Hotline for assistance. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502704January 19, 2023
ENGINE, POWER TRAIN
Over a 3 year time span my 2016 Jeep Grand Cherokee has on multiple occasions had an extremely rough idle, has a hard time accelerating and car drives extremely rough and bumpy. I’ve taken it to multiple different auto shops and all they ever do is change spark plugs OR they just don’t know what’s wrong. No engine light illuminated and no codes. Spark plugs changed March 2020, august 2020, January 2021 and now January 2023 I’m having this problem again and the shop says they don’t think it’s spark plugs . I just want this resolved. This cannot be safe!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502321January 18, 2023
ENGINE
Vehicle only has 38,000 miles and suddenly had visible oil leaking from underneath. No warning lights came on but I took to service center for inspection. The oil filter housing was found to be defective and "leaking badly". Technician informed me that because the component is plastic vs. metal it is a known defect in my vehicle make/model. I also confirmed many complaints of same issue in online forums. I contacted manufacturer but since vehicle is out of warranty they would not assist. Service provider stated the issue is of significant safety risk as engine could lose all oil, overheat, and become undriveable. Cost to repair=$1800
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502355January 18, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? Front left blinker failed, front right headlight failed, both at the same time. How was your safety or the safety of others put at risk? Both failed and now there is no blinker or headlight to drive safely at night or in inclement weather. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the auto shop confirmed on 1/17/23. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. The failure occurred on 1/14/23, car would not start at all. On 1/15/23 I went back to start it again and it started, tried to drive away and the car shut off on me while driving. The car then began to honk randomly, all the wipers went off, and the lights started flickering. I turned the car off completely and tried ot turn it back on and the car would not start again and also the front left blinker was now completely not working and the front left headlight is completely out. There is a warning on my car for the front left blinker but not for the front right headlight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502453January 18, 2023
POWER TRAIN, ENGINE
In 2022 our 2014 grand jeep cherokee Pentastar oil filter housing cracked leaking oil and mixing with the coolant.While driving both levels became dangerously low and there was a burning smell. It is now 2023 and our 2015 jeep wrangler just had the exact same issue with the Pentastar oil filter housing crack and oil leaking to dangerous levels. This is a known issue with Jeep, why are there no safety recalls ??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502509January 18, 2023
ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the vehicle had experienced a computer failure, causing an unknown module to be replaced. Additionally, the contact stated while driving 10-15 MPH and pulling out of the parking lot, the message "Activate The SOS" was displayed. The contact called Jeep Emergency System Department and inquired about assistance with turning off the emergency system and was informed that there was no indication that the SOS system message had been activated. The contact parked, turned off, and restarted the vehicle; however, the instrument panel lights and center display failed to activate even though the engine was still running. The vehicle lost motive power independently turned off and failed to restart. The vehicle was towed to the dealer, where it was diagnosed that the parking sensor module had failed, causing correlated damages to other unknown modules. The dealer replaced the parking sensor module; however, after driving the vehicle, the dealer diagnosed that the PCM and powertrain transfer case needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and advised the contact to trade the vehicle. The failure mileage was approximately 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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