Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11502231January 17, 2023
ENGINE, ELECTRICAL SYSTEM
October 31, 2022 - Check Engine Light came on. Autozone gave me the P0456 code - Small Leak in Evap System. The check engine light went off a week later. Continued to come on/off for the next 2 months. I was able to finally get an appt on 1/9 and took it into San Diego Jeep Dealership on Camino Del Rio S. They charged $500 for diagnostic even though I had the code already and replaced the Purge Valve & Hose. On 1/14 my car engine would not start at all. On 1/15 my car engine started, I went to drive and within a block my car shut off on me and I coasted to the side of the road while it threw a bunch of different errors including electronic stability warning. I came to a stop and then all of my windshield wipers randomly started going off, my horn randomly started going off, and the lights in my car started flashing. I pressed the push start button to try to turn it all off. I then got the error meesage that my front left headlight was out, it now is, alos my left blinker now doesn't work properly. I tried to start the car again, no luck. I called a tow truck, the tow truck guy was able to get my engine to start. I explained that my car shut off and asked him to follow me for a little while. I got 2 blocks and came to an stop sign where I idled and my car engine shut off on me again. I had my car towed back to the dealership that did the work. On 1/16 they told me it would be $700 for an electrical diagnostic. I did not have any major problems or warnings before taking it to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502247January 17, 2023
ENGINE
The oil filter housing in the Jeep Gladiator, Wrangler, and Grand Cherokee is known to have serious problems and safety concerns. The Pentastar oil filter housing used in these vehicles can crack and warp due to heat exposure and this can lead to serious oil leaks. Despite knowing about this issue, the company has never issued a recall, instead, they have discontinued the production of the Pentastar and redesigned the oil filter housing for newer vehicle models. https://vehiclefreak.com/jeep-oil-filter-housing-recall-guide-2013-to-2017/?fbclid=IwAR372r_Z1vlEwSsMz6HmMA6_Vn1IEqL3SnyNYNGCuCVbH25-F7cUtjkhzpU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502284January 17, 2023
ENGINE
Have an oil leak in the in the oil filter housing. it bolts to the engine block and is a vital part to the security of the engine. its a possibility that the engine could catch fire. the component has been checked by a authorized jeep dealer and this is the cause of the oil leak. my extended warranty will not pay for the repair of this part. the dealer insisted i buy the extended warranty only to not have said repair covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502169January 17, 2023
UNKNOWN OR OTHER
Driving on I70 West near Idaho Springs, CO and the rear panel on the panoramic sunroof exploded upwards. No debris hit, it just exploded upwards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502022January 16, 2023
AIR BAGS, SEATS
With no warning or reason the active headrest deployed while I was at a stop light having been stopped for a few minutes and smacked my passenger in the back of the head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502065January 16, 2023
SERVICE BRAKES, ENGINE
At a speed of 30mph, was slowing down coming up to a red light, as the brakes were being pressed the motor began to rev up and try to accelerate despite me fully pressing the brakes. I had to put the vehicle in neutral and shut it down. I merely missed hitting another vehicle. I called the dealer who had no information for me. No warning lights were on or prior to the reving and acceleration of the vehicle as I was trying to come to a stop at a red light. I am reading numerous forums of Jeep owners reporting the same issue. This really should be investigated before someone is seriously injured or killed, which maybe there have been reports of such already. In my case, there was no injury or damage because I was lucky enough to have no vehicle beside me and had a place to vere off to to pull over quickly. If that hadn’t been the case, an accident would have occurred. I can’t say if this vehicle has malfunctioned like this previously because I purchased 2 days ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501928January 16, 2023
UNKNOWN OR OTHER, EXTERIOR LIGHTING
The Recall z50/ 22V544 has been outstanding for the tailamp since August 2022 and still has no remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501832January 15, 2023
ENGINE
Noticed a wet substance under the hood and a smell of oil/antifreeze (couldn’t determine either or) coming from vents prior to purchase. I was told it would be looked at and taken care of. After purchase I noticed a heavy leak under the vehicle and when i touched it, I again smelled the same oil/antifreeze. I took it back to the dealership and they replaced the radiator. It continued to produce a leak, and chose to stop and get a diagnosis and they said it was the oil cooler. I then chose to return it to the dealership for repair and they insist it was left over spillings from the previous repair. It still has that same wet substance dripping from under the vehicle. I’m concerned about the safety of my life if it is indeed the oil cooler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501790January 14, 2023
AIR BAGS
While driving, airbags deployed on both the passager and driver's side. The car is available for inspection. The vehicle is with the dealership and awaiting repair. My safety was put at risk, the incident occurred while I was operating the vehicle. No other damage except to the vehicle itself, damaging my property. There were no notices, warnings or other symptoms of the problem.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11501815January 14, 2023
SERVICE BRAKES
The brakes failed. When I pushed on the brakes the car unexpectedly accelerated into a vehicle in front of me, then swerved out of control and crashed into a pillar, then stopped. The break remained smashed to the floor, and I had a hard time lifting the break to see if it would drive. UPDATE 06/13/2023- Consumer sent in copy of complaint addressed to BBB. Consumer states "Re: FCA Third Complaint (#86264538). As a result of the ongoing vehicle malfunctioning and the fact that Chrysler is refusing to provide a release so that the vehicle owner can service his vehicle serviced by a Certified Chrysler mechanic. I had to file a third complaint with the FCA. I understand that the FCA decided not to respond to your inquiry and that Chrysler is not taking responsibility for the vehicle, but today. Mr. Owens was advised that until the FCA Legal Department provided a release neither the Certified Chrysler Mechanic at Hudson Valley Auto nor anyone else could service the vehicle because of the product concern." "Due to the product concern Milford Auto Group-Jeep Chrysler Dodge Ram where Mr. Owens purchased the 2020 Jeep Grand Cherokee Laredo, advised Mr. Owens that he could not sell his vehicle back to the dealer or trade it. Not only does the vehicle appear to be a lemon under New York Lemon Law, since it has been to the repair shop three times, but State Farm underestimated the amount of damage to the frame and transmission to avoid totaling the vehicle. Neither Chrysler nor State Farm have investigated the reason for the accidents. The faulty and non-existent investigation is an act of bad faith of State Farm and illegal. State Farm and Chrysler are suppressing the evidence contained in the CDR Crash Report from Field Coordinator James Brozovich (AA-AS/TSS- A). Bosch Automotive Services Solutions LLC. Because Mr. Owens only has one vehicle we remain in danger of additional potential serious injuries and even death. Not to mention the danger that the vehicle poses to the public. The vehicle owner requires a release to es
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11501647January 13, 2023
ENGINE
The contact's son owns a 2015 Jeep Grand Cherokee. The vehicle owner took the vehicle to the local dealer for maintenance and was informed that the oil filter housing had an oil leak and needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501688January 13, 2023
UNKNOWN OR OTHER
I was driving this vehicle on a sunny 38 degree day on the highway when my front sunroof exploded. The glass was broken upwards, no rock or debris hit the glass. It spontaneously shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501445January 12, 2023
SEATS
While driving the vehicle at low speed and without any warning or outside influence the headrest exploded and hit me in the back of the head. I was able to retain control of the vehicle because of the slow speed and situation. I have since learned that this has happened to many other vehicles of my model and is related to the collision reactive headrest retaining components suddenly breaking. I recently had a long trip driving this vehicle at interstate speeds and this cpould have been a very serious event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501515January 12, 2023
ELECTRICAL SYSTEM
One year after I purchased my Jeep the screen starting delaminating. This created “phantoms touching” It started out small but eventually became to where the Jeep was not fuctional. Including not being able to adjust temperature to defrost or defog my windshield. This is an extreme safety hazard with no work around. The screen overrides anything I do with the physical buttons below it. The screen turns back on even when I try to turn it off. This is especially a problem because I live in the Midwest with plenty of ice & snow. It’s incredible that I have not caused an accident yet. I have made plenty of phone calls to Jeep who refuse to recall the screen even though they have admitted it is a known problem with the screen itself. Not only is it a safety issue but I cannot access several of the main functions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501531January 12, 2023
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2014 Jeep Grand Cherokee. The contact stated became aware that the upper leather instrument panel cover was delaminating and separating, causing bubbles in the instrument panel and making it difficult to see. The vehicle was taken to the dealer and the dealer stated that the vehicle was experiencing similar failure as stated in TSB: 23-036-19; however, the TSB expired. The vehicle was not repaired. The manufacturer was contacted and stated the vehicle was not included in the service under the TSB. The failure mileage was 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501174January 11, 2023
POWER TRAIN
Transmission failed while driving in traffic. Car decelerated from 45MPH to 0, gas peddle would not accelerate, break was locked in place, steering wheel locked, no warning lights appeared, flashing D on gear shift (was in drive), alert appeared on screen “Shift to P then desired gear”, car would not shift gears and gear shift was locked in place then pressed the Push to Start button, car restarted and then shook and jerked forward before allowing me to switch gears from Drive to Park then back to Drive. I was almost rear-ended by two PickUp trucks and SUV. Trucks behind me swerved out of the way to avoid hitting me and almost drove into an 18-wheeler. This occurred 1/10/2023. Problem first occurred in October 2022 in grocery store parking lot while shifting between Drive and Reverse gear. Same thing happened as stated above.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501180January 11, 2023
STEERING
What component or system failed or malfunctioned, and is it available for inspection upon request? - Power steering failed while driving with family in vehicle including pregnant wife and toddler. How was your safety or the safety of others put at risk? The power steering turned off while driving and has been deemed defective. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the dealership confirmed it’s a rack and pinion issue and they are out of stock and on back order. I’m not the only one experiencing this. They also can’t fix my car without a part. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealership inspected it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. The jeep only has 55000 miles on it. I take care of my cars. This issue is known and the part is $2000 not including labor. I want my car fixed and I can’t get it fixed. I rely on this vehicle for my family. They can’t order the part nor find it. I am stuck without power steering. Not by choice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501188January 11, 2023
ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving 50 MPH, the check engine warning light illuminated. The contact stated that after parking the vehicle, he noticed transmission fluid leaking underneath the vehicle. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the oil coolant to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500771January 9, 2023
SEATS, AIR BAGS
Headrest airbag deployment spontaneously. This is a known issue that has caused numerous accidents. Here is a link with multiple people experiencing the issue. People are directed to contact Jeep Cares but this is a safety issue that needs to be recalled. https://www.jeepgarage.org/threads/headrest-clips-spontaneously-broken.222166/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500786January 9, 2023
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2015 Jeep Cherokee. The contact stated that the liftgate initially failed to close completely after use. The contact manually pushed the liftgate into the latch to ensure the liftgate was closed. Recently, the contact stated that the liftgate inadvertently slammed closed while opened. The contact stated that the liftgate failed to close securely despite using excessive force. The contact stated that moisture was entering the vehicle due to the failure. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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