Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11504859February 1, 2023
SEAT BELTS
Driver side seatbelt won’t retract. I’ve cleaned the seatbelt thoroughly and still won’t retract. Vehicle has only 77k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504876February 1, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Ignition system was repaired under recall in 2016. The cars ignition system continues to have issues and will shut off and cause the car not to restart. Very dangerous to be driving and have the engine fail. This happened on the highway recently. Chrysler says there is nothing they can do. Car has been looked at by independent mechanics and I have notified the dealership. They say it is my responsibility now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505038February 1, 2023
EXTERIOR LIGHTING
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer and other unknown dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504646January 31, 2023
ELECTRICAL SYSTEM
Laminating screen Unable to access handsfree functions could lead to accident inspected by Sandman's, Shelbyville, IN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504746January 31, 2023
ENGINE, VEHICLE SPEED CONTROL:THROTTLE
The contact's mother owns a 2013 Jeep Grand Cherokee. The contact stated that while her mother was driving 50 MPH, the vehicle stalled. The vehicle was taken to an independent mechanic, but the mechanic was unable to duplicate the failure. In addition, the failure recurred, and the stuck throttle body warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504812January 31, 2023
STEERING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
Power steering unavailable service required messages pops up steering becomes very tough to turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504410January 30, 2023
POWER TRAIN
While driving my car, it will randomly shift into neutral. The engine will almost shut off while the battery will remain on. I get a message on the dash telling me to shift into gear but can only shift into park. After shifting into park, I have to turn my car off, and back on before I can shift into drive. I have had multiple parts replaced on my car to fix the issue but it is still happening. I find the car shifts to neutral when going over 55 MPH and then I lose all power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504200January 28, 2023
ELECTRICAL SYSTEM
It keeps saying service gear shifter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503773January 26, 2023
FUEL/PROPULSION SYSTEM
My Grand Cherokee started idling rough, then developed a misfire and often times while driving it would just die even while driving on the highway. It almost caused me to have an accident on two occasions. I learned on the NHTSA website my Jeep had an open recall and I contacted my local Jeep dealer only to have them tell me that the parts needed to perform the repair were "restricted"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503775January 26, 2023
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO LEATHER INSTRUMENT PANEL TOP PAD SAFETY RECALL. THE CONSUMER STATED THE PARTS WERE ORDERED BY THE MANUFACTURER UNDER WARRANTY BUT DODGE CANCELLED THE ORDER. IF THE CONSUMER WANTED TO REORDER THE PART IT WOULD BE AN OUT POCKET EXPENSE BECAUSE THE WARRANTY HAS SINCE EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503793January 26, 2023
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:PROPULSION SYSTEM:FUEL CELL
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving approximately 75 MPH, the vehicle suddenly lost motive power and decelerated quickly. The contact was able to maneuver the vehicle onto the shoulder before the vehicle stalled and failed to restart. During the failure, the "Performance Limited" "Service Fuel System" and "Service Charging System" messages were displayed. The battery charging and check engine warning lights were also illuminated. The vehicle was towed to the local dealer; however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 653.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503821January 26, 2023
FUEL/PROPULSION SYSTEM, ENGINE
THERE IS A RECALL FOR FUEL PUMP DELIVERY. MYVWIFE WAS DRIVING THE VEHICLE AND IT COMPLETELY STALLED OUT WHILE DRIVING. VEHICLE WAS TOWED TO ARAPAHOE CHRYSLER AUTONATION JEEP, PARTS SUPPOSEDLY ARE ON BACK ORDER HOWEVER WE HAVE ALSO BEEN TOLD THAT THEY DON'T HAVE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503863January 26, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the water in fuel system message was displayed. The contact stated that the fuel gauge displayed conflicting fuel levels. While driving at various speeds, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who cleaned the fuel tank. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 146,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503867January 26, 2023
EXTERIOR LIGHTING
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V544000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503570January 25, 2023
POWER TRAIN
The vehicle has had a transmission replaced, a transfer case replaced, and the problem still exists and is considered normal. When the vehicle is going through the gears, you hear gear-shifting noises and a shudder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503625January 25, 2023
FUEL/PROPULSION SYSTEM
The top of the Fuel Filler Tube - Mopar (68302344AB) is made of weak plastic. While fueling the vehicle, the capless portion of the part above broke and a small amount of fuel spilt. Now the car is difficult to fuel and the fuel tank is exposed due to the lack of the fuel capping mechanism.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503670January 25, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact stated received notification of the NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that on several occasions after the vehicle was started or while driving at various speeds, the service brake warning light and the electronic stability control warning lights intermittently illuminated. The vehicle was taken to the dealer where it was diagnosed that the failure was related to the recall however, the part to do the recall repair was unavailable. The contact stated that the technician opted to replace the entire module. The vehicle was not repaired. The manufacture was notified of the failure and the contact was informed that no parts were available for the recall repair. The failure mileage was approximately 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503692January 25, 2023
UNKNOWN OR OTHER
There was an open recall for rear structural enhancement of the vehicle that required a hitch be installed. I scheduled the recalled repair, it was marked completed and i was told they are no longer doing that repair. My son works for another jeep dealership and informed me they have to do that no matter how old and they are still performing the needed repair but mine has been marked closed so he is unable to help fix mine. How do i address this issue to have it completed correctly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503558January 25, 2023
ENGINE
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where the ECM was reset; however, while driving the failure recurred and the vehicle stalled. The vehicle was towed to the dealer. The dealer was unable to duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was 197.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503313January 24, 2023
AIR BAGS, STRUCTURE:BODY, SUSPENSION
I was driving east on imperial hwy around 11:50 when a car switched into my lane causing me to collide head on
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0

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