Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11506020February 7, 2023
AIR BAGS
The contact owns a 2002 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the front passenger’s side airbag inadvertently deployed without warning. The contact was able to drive the vehicle home. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 206,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506048February 7, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the safety hazard warning light illuminated, and the vehicle was making abnormal sounds. The vehicle was taken to the dealer, and the dealer related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 7,858.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506076February 7, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle stalled. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The contact related the failure to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506014February 7, 2023
ELECTRICAL SYSTEM
While driving 65 mph, the power steering assist, traction control, lane assist, emergency brake, backup assist, air bags, and check engine warning lights all illuminated, and the vehicle failed to operate and function as needed. Had to used excessive force to steer the vehicle off the road and had to repeatedly pump the brake pedal. Additionally, the turn signals and warning lights failed to operate as needed. quickly pulled over and was able to make it to a parking spot. Could have been rear ended. Unable to drive the vehicle towed to a dealer. Second time the same issues occurred. Had to quickly react before getting rear-ended while driving 50 mph. The power steering assist, traction control, lane assist, emergency brake, backup assist, air bags, and check engine warning lights all illuminated, and the vehicle failed to operate and function as needed. Quick response to pull over so we weren't hit. No symptoms prior to all the lights flashing and losing power steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505876February 6, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505917February 6, 2023
ELECTRICAL SYSTEM
UConnect 8.4 has delaminated at the top of the screen, making it unsafe as the screen now clicks itself. Sometimes it changes the radio station or changes the time setting, or calls people randomly. The navigation system is obsolete because the screen clicks itself and reroutes destination. It is very distracting. It makes the radio and Sirius XM not usable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505928February 6, 2023
SEATS
The headrest on the driver's side popped open when I was driving. I had backed out of my driveway and had changed to drive and as I did the headrest popped open. It hit me in the back of my head. Luckily I was driving slow and I could pull over to find out what happen and discovered that the headrest popped open. In trying to find out what was going on with the headrest I discovered a small piece of plastic that came out of the headrest. I am unable to reset the headrest due to this broken piece of plastic. I am glad that I wasn't driving at a faster speed as the bump from the headrest may have caused me to put on the breaks or change lanes as a result of the hit on my head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505700February 5, 2023
UNKNOWN OR OTHER
The uconnect system screen is delaminating causing the system to make erratic changes to navigation and causing it to be useless. From what is to be an hands free system is now a dangerous distraction. This includes the ability to use the phone and or stereo. Jeep Chrysler offers no assistance with replacement outside of expensive repairs. This is common in 2018 vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505581February 4, 2023
ELECTRICAL SYSTEM
The touchscreen has delaminated causing the radio, navigation, and other features managed through the touchscreen to be unuseable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505603February 4, 2023
UNKNOWN OR OTHER
The driver side headrest popped out. The latch to secure it again also brown when it randomly came out. Car was sitting still and there was no impact of any sort.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505302February 3, 2023
SERVICE BRAKES, POWER TRAIN:AXLE ASSEMBLY
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at approximately 80 MPH, the rear passenger’s side tire detached from the vehicle. The contact stated that the ABS warning light was illuminated. The contact was able to cruise to the side of the road. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic and was informed that due to corrosion, the brake assembly and the drive axle housing needed to be replaced. The vehicle was not repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 134,505.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505303February 3, 2023
ELECTRICAL SYSTEM
The last recall was for a fuel system relay jumper wire harness. The truck will start and shut off multiple times in a row before it will stay running. It is very random and can happen 8x in a row then not do it gain for a month or week. No warning lights or codes are given and it's completely random. It's gotten worse after the recalled part was installed and now I'm being told I have to replace the entire TIPM and not just that wire harness that was the original recall a couple years ago.. This is a huge issue with Chrysler/ jeeps and it is across multiple years and vehicles- really wish someone would issue a recall being its such a common problem and it's the vehicles brain basically and very expensive and scary to have random no starts - you never know when it's gonna happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505316February 3, 2023
EXTERIOR LIGHTING:BRAKE LIGHTS
2019 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-426.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505354February 3, 2023
ELECTRICAL SYSTEM
Interactive touch display screen delaminating causing ghost touching leading to functional changes in regards to switching from Heat to AC, switching navigation off and changing functions sporadically leading to distraction and difficulty operating car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505360February 3, 2023
EXTERIOR LIGHTING
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that he had to manually hold the high-beam headlights switch with his left hand while driving for the high-beam headlights to operate as needed. The contact stated that the high-beam headlights would deactivate and not operate as needed without the switch being held. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer and made them aware of the failure, but the vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V797000 (Exterior Lighting) however, the VIN was not included. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505087February 2, 2023
SEATS
On 01/31/2023, the driver side headrest spontaneously deployed and is no longer functional. The two parts that separated cannot be put back together. The were no indicators present of the headrest being faulty. The dealer was notified and stated that the repair would not be covered due to no current recalls for the headrest
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505144February 2, 2023
ELECTRICAL SYSTEM
The display for the radio, navigation and other components is malfunctioning. The radio switches the station without warning and goes back and forth between FM and XM on its own. The navigation screen or a message stating "Do you want to adjust your clock settings?" pops up on the screen and then disappears. It prevents me from being able to adjust any of the settings or control the radio. The most worrying issue is that if the seat warmers are on, you are unable to turn them down or off, causing the seats to become uncomfortably hot. I have not had the vehicle inspected. There was no warning message or other symptoms before these problems became evident. They first appeared 60 days ago and have progressively increased in frequency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505185February 2, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505186February 2, 2023
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2005 Jeep Grand Cherokee. The contact stated while attempting to start the vehicle, the engine turned over but then failed to restart. The ABS warning light was illuminated. The dealer was notified of the failure and the contact was informed that the failure was possibly the wiring ignition module switch. Additionally, the contact stated that prior to the failure, the vehicle was taken to the dealer where it was diagnosed that the ignition switch needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was not diagnosed or repaired again. The manufacturer was not notified of the failure. The failure mileage was approximately 196,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505282February 2, 2023
UNKNOWN OR OTHER
Rear glass in the sunroof spontaneously exploded. The inner shade was closed so the glass did not shower down on the rear passengers, but it would have if the shade wasn't closed. The sound of the explosion was so loud it was like a canon going off. Such an intense noise could easily cause someone to swerve into oncoming traffic or go off the side of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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