Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11512411March 17, 2023
ENGINE
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while her husband was driving approximately 45 MPH, the vehicle momentarily lost power and would not accelerate while depressing the accelerator pedal. The contact stated that the failure also occurred a second time while making a turn. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 26,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512427March 17, 2023
SEAT BELTS
The driver side seatbelt will not retract. This is a significant risk in the event of an accident. Yes, my local mechanic has confirmed that the seatbelt is not retracting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512135March 16, 2023
VEHICLE SPEED CONTROL
Hello dear….I suffer from a problem when I’m driving my truck and it’s as follows: when the gear is on D and my truck stopped ,and I stomp the gas pedal with a little force my truck keep going I can’t stopped for 40 seconds after which return to the normal driving state,this situation happened to me 5 times,I don’t know if the speed control cable can interfere with the speed control servo pulley and not allow the throttle to return to idle when disengaging the speed control (a stuck throttle could result)..,,
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11512198March 16, 2023
ELECTRICAL SYSTEM
All features of the radio and heating and cooling system on my vehicle Do not properly work. The heat will switch to air at full blast without touching anything. The radio will switch between channels or stop working. You also cannot touch the screen to toggle. Or just the volume. this is extremely dangerous as it happens out of nowhere as you are driving. It is clear when looking online that this is a common issue. This is extremely dangerous. I have reported this to the dealership but they said they have not seen this issue. This is clearly not the truth since it’s so easy to Google and see numerous reports of the same incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512215March 16, 2023
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the vehicle stalled without warning. The contact stated that several unknown warning lights were flashing before the vehicle lost motive power. The vehicle stopped in the middle of the road. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the body control module (BCM) needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512274March 16, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Upon starting vehicle, system reported collision, ABS warning, traction control warning and wouldn't release automated parking brake. Vehicle was parked and there were no other vehicles in the vicinity while it was parked there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511903March 15, 2023
POWER TRAIN
Rear diff internally broken, prevents vehicle from moving forward or shifting into parking. Costing $3000 to fix. Problem has been confirmed by car mechanic shop. All reports have been attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511934March 15, 2023
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that 10-minutes into driving at various speeds, the infotainment display screen became inoperable. The contact stated that there was a beeping sound coming from the display. The contact also stated that the seat and steering wheel heater functions remained activated. The contact stated that he veered to the side of the road to restart the vehicle, but the failure reoccurred. The vehicle was driven to the dealer where it was diagnosed and determined that the control display needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511706March 14, 2023
SEAT BELTS
Glockner of Ashland KY has determined that both front seats belts will not retrace. I understand that the warranty is extended for 15 years. I have been waiting for several months, they tell me they are on back order. My wife drives this vehicle every and this is s serious safety issue. Thank you in advance for your help. Please help us. Regards [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511739March 14, 2023
ELECTRICAL SYSTEM
SOMETIMES WHEN PUSHING THE START BUTTON THE CAR TRIES TO TURN OVER FOR HALF A SECOND THEN STOPS. ALL GAUGES AND DISPLAY SHOWS THE CAR IS ON. PUSHING THE START BUTTON AGAIN DOES NOTHING. MUST WAIT A MINUTE, PUSH BRAKE IN AND PUSH START BUTTON AGAIN AND IT STARTS. HAPPENS MANY MULTIPLE TIMES BUT CAN NOT NARROW DOWN TO AS WHY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511801March 14, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SCREEN DELAMINATING, IT IS CAUSING HAVOC ON MY DRIVING WITH THE SCREEN HAVING A MIND OF ITS OWN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511888March 14, 2023
SEAT BELTS, POWER TRAIN
I was driving and pressed on the gas to go and my car shifted into neutral and wouldn't let me go. I almost got hit by a truck due to this. Luckily he swerved to avoid me. Also my seat belt pulls out but won't retract on passenger side door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511698March 14, 2023
ENGINE
Check engine light comes on vehicle shuts down has occurred 2xs now with in 25, ooo miles!
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11511515March 13, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The consumer stated parts still are not available to fix the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511322March 11, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
SUV stalls when coming to a stop while making a right turn or while stopping at a light. Power steering and brakes quit working. There are no diagnostic codes thrown for the dealer to check into. This occurs at least three to four times a week. I only commute 4 miles a day. Fortunately everytime this occurs I have been able to come to a stop and no other cars have been near. But if a car was on the street I am turning onto I would have hit their car. The dealer has replaced a few things that could possibly be wrong but the issue does not give diagnostic code to investigate. This is a known issue with Chrysler for this year model and several other years but my Jeep Grand cherokee has no recalls for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511347March 11, 2023
POWER TRAIN
Reluctor wheel / toner wheel is poorly designed and causes the vehicle to go into limp mode when part fails. Manufacture is already aware that the magnet strip can detach and chip as a recall has already been placed. HOWEVER, the fix was NOT to replace the part but update the software so vehicle would not stall. For some reason I was told my particle vehicle was not part of the recall for software update. When my toner wheel went bad it left me in an unsafe situation where I was turning onto a highway and with NO warning my vehicle went into limp mode with vehicles approaching at high speed. I was only able to get up to 15mph in limp mode almost causing a crash as I tried to move over to the shoulder. Limp mode is an UNSAFE practice especially with NO warnings. I would rather take my chances of wrecking additional parts on my vehicle than to have my vehicle go into limp mode on a highway which could lead to a serious crash. The recall 20V-475 should be to REPLACE the tone wheel completely and a recall should be done to prevent a vehicle from going into limp mode without any warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511371March 11, 2023
SEATS
The Active Headrest Restraint (AHR) busted open with the broken clip issue and cannot be fixed without a dealership replacement. The car is available for inspection. This was not the result of an accident or collision, as the car was parked. If I were sitting in the seat, it most likely would have given me a concussion or a hospital visit. Since the AHR is supposed to reduce the occurrence of whiplash in the event of a collision, I am now at increased risk of whiplash if something were to happen. Multiple reports claim it has caused injury, and I am now worried for my passengers if their headrest was to also pop out. As of 2023, the NHTSA has received nearly 500 complaints of headrests bursting open, with at least 71 of them involving injury. The vehicle has not yet been inspected, but will need to be taken to a dealership and paid to be fixed since there is no recall at this time, and I expect a costly repair. There were no previous warnings or indications that this would happen. This is a dangerous situation, and I am scared to drive my car in fear of my headrest not working properly in the event of a FUTURE COLLISION, and am now scared the headrest on the passenger side will bust open and injure someone else. In a proposed class action lawsuit, "65-page complaint states the defect can be traced back to the failure of a “cheap plastic component” inside the AHRs that are unable to withstand the 75 pounds of constant pressure applied by the AHRs springs. The plaintiffs claim this 'cost-saving measure' puts the AHRs at risk of failure and vehicle occupants at risk of injury." Here is a link to a perfectly good summary of this issue. The article was published in 2020. https://thomasjhenrylaw.com/blog/nhtsa-investigates-headrests-bursting-open-in-dodge-jeep-chrysler-vehicles-71-injuries-reported/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511136March 10, 2023
UNKNOWN OR OTHER
Digital Touch screen has begun to delaminate. It started in one corner and has progressed to the full top portion of the screen. Since this started, screen has become very glitchy, jumping from one radio station to another constantly or when using maps, screen is jumping all over the place. This started several months ago and has progressively gotten worse. Only way to make it stop is just turning it off completely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511164March 10, 2023
POWER TRAIN
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the vehicle erroneously shifted into neutral while driving. While the vehicle was parked with the gear shifter in the park, the vehicle inadvertently moved. The service shifter warning light was illuminated. The contact called the local dealer and was informed that the vehicle was previously repaired under recall. There was no warranty coverage. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 16V240000 (Power Train). The approximate failure mileage was 118,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511037March 9, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
The UConnect in the vehicle delaminated, which caused a crack on the screen. Due to that, the back up cameras do not work & the controls for most things in the vehicle are unable to be used now because they are all connected via the UConnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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