Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11511106March 9, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
The unconnect stop working and the radio went black
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510832March 8, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The dealer was notified of the failure and a software update was performed on the vehicle. The contact stated that several months after the software update, the vehicle failed to start up after multiple attempts. The vehicle was towed to the dealer where and remained in dealer possession. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510852March 8, 2023
ELECTRICAL SYSTEM
The UConnect radio has delaminated and is available for inspection. Due to the delamination of the UConnect system it will randomly change channels, replace channels, and will skip around to other parts of the system. This issue does not always occur and is random and unkown when it may happen. When the system does this it is a distraction to the driver and could cause a potential incident. This appears to be a known issue with 2018 Jeep Grand Cherokees and Dodge Ram pick up trucks based on a google search. There are several threads that discuss the issue and the safety concerns it may cause. There were no warnings of the issue. The delamination has been a slow process and was unaware of the issues that it could cause with changing stations and other items randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510853March 8, 2023
SEATS
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving approximately 65-70 MPH, there was an abnormal burning odor detected. The contact checked under the hood but was unable to locate the source of the burning odor. After stopping and parking the vehicle, the contact was removing items from the rear seat and noticed a large hole and small hole in the seat. The vehicle was taken to the local dealer who stated that the failure may be due to a heating element malfunction. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred her to the local dealer for assistance. The failure mileage was approximately 50,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510540March 7, 2023
WHEELS, SUSPENSION
Loud creaking sound coming from both front tire areas when driving low speeds and turning the wheel. I took the vehicle to the shop and they could not identify where the creaking noise was coming from. There’s no knocking or shaking in the steering column. It sounds like it’s the shocks/ suspension in both front tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510544March 7, 2023
FUEL/PROPULSION SYSTEM
My car has a check engine light for a code that’s a “small EVAP leak”. It appears this is the same as the communication that was issued “Manufacturer communication NHTSA ID NUMBER: 10169219 wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK”, however my vehicle is not included in this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510563March 7, 2023
UNKNOWN OR OTHER
Stereo screen is delaminating, sometimes I am completely unable to use radio, temperature controls, hands free calling etc. Screen presses buttons and goes crazy and I am unable to do anything. That is definitely a safety hazard. From what I have researched this is a very common problem with Jeeps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510280March 6, 2023
SEATS
Passenger headrest separated -- turns out it is called "Active Head Restraint" -- I did not know it was even there! The vehicle was not involved in an accident or rear ended (as I understand activates this). Nobody was injured and in fact nobody was in the vehicle when it went off. This happened a few months ago and thought it was just a broken headrest and I would have to fix it. Upon investigating the headrest last week is when I discovered this has been an issue for a long time. I found a "Warranty Bulletin" put out by Mopar BUT it was not issued to owners of the vehicle. I called the Jeep dealer on 3/2/23 and found out that my vehicle went out of the "Warranty Bulletin" time period just last month. I missed the repair because I was not notified of the issue from Jeep / Mopar! After reading of other individuals occurrences and injuries I have disconnected the "AHR" from the driver seat because of the possibility of it activating when my daughter is driving the vehicle and causing her to loose control of the vehicle. This item failing is more dangerous to drivers & passengers than other items which have been recalled by the NHTSA because this can cause an accident with death potential vs like a leaking fuel line that would cause a fire and loss of the vehicle but most likely not a death because the person would be able to exit the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510333March 6, 2023
ENGINE
The contact owned a 2012 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, she noticed a fuel odor throughout the vehicle. The contact then stated that the hood of the vehicle started to catch fire. The contact was able to navigate the vehicle off the road. The check engine warning light was illuminated. The fire department was notified, and the fire was extinguished. A fire report was filed. The contact suffered an asthma attack that required medical attention. The dealer was notified of the failure and the vehicle was towed by the dealer to a tow lot. The vehicle was not diagnosed or repaired. The vehicle was deemed a total loss by the insurance company. The manufacturer was notified of the failure and a case was opened. The failure mileage was unavailable.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11510366March 6, 2023
ELECTRICAL SYSTEM
The contact owns a 2005 Jeep Grand Cherokee. The vehicle was taken to a local dealer to be serviced under NHTSA Campaign Number: 14V438000 (Electrical System) however, the repair failed to fix the vehicle. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The vehicle was not taken to an independent mechanic or local dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 189,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510459March 6, 2023
VISIBILITY/WIPER
Sunroof suddenly shattered on interstate 90. Nothing hit or fell on the car. Looks as if excessive pressure in the cabin exploded the glass sunroof out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510498March 6, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Two safety related issues are present on the vehicle, confirmed by dealership, and being actioned via FCA star tickets: 1) Blinkers are blinking at a non-standard speed 2) Side view cameras are intermittently disabling themselves, requiring dealership intervention each time Service records attached
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510200March 5, 2023
UNKNOWN OR OTHER
Hello! its been 2 years since i bought my 2017 grand cherokee laredo, and I am reporting HUDSON CYRSLER RAM IN JERSEY CITY for selling car with mileage discrepancies, I bought and paid for the mileage that i did not use, in the mile showing in contract that i paid is 36,400 miles , the mileages of the car they give it to me is 41,900miles. The miles showing the stickers /pricelist when they selling is different mileages, and when i sign i noticed that this not match to the contract snd the car that they gave me, the car that i paid is with 36,400miles not for 40kmeage, this is odo meter fraud miles decrepamcy
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510250March 5, 2023
STEERING
We filled the car with gas and tried leaving the pump. Turned the car on and all the lights on the screen started blinking and said service steering. The steering wheel would not turn either way. I turned the car off and back on and it did the same thing. After a third attempt the car drove again but the check engine light remains on. This is very scary as if it happened while driving would cause a wreck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510161March 4, 2023
AIR BAGS, SEAT BELTS
I purchased a used 2015 Jeep Grand Cherokee 5.7L V8 Hemi on 03/03/2023 at approximately 7:30pm from Rairdon Honda in Burien Washington. The car started displaying on the dashboard that the seat belts for the passengers weren’t on even though the seatbelts were indeed on, and then the sensors for the airbags started going off stating that there was a problem with the airbag sensor. The car was then taken back to Rairdon Honda in Burien and they simply stated that they recently Replaced the car battery and that was the reason as to why the sensors weren’t working. After speaking to one of the technicians they stated since the seatbelt sensors showed that the seatbelt wasn’t on that incase of an accident the airbags wouldn’t deploy. This was not disclosed at the time of sale, I was reassured that everything would be fine when I took the car home the first time. I can’t risk having a car that has such severe safety issues and put my son and partner in this car knowing that the airbags could possibly fail to deploy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510074March 3, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while starting the vehicle the PCM warning light illuminated. The dealer was contacted, and the dealer stated that the vehicle was previously serviced under NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control) and that the contact had to pay out of pocket for all future repairs. The manufacturer was contacted but provided no assistance. The failure mileage was 70,000. The contact stated that the vehicle was serviced at the dealer per the recall but is experiencing issues. A warning light keeps appearing even after the vehicle's powertrain control module was reprogrammed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509956March 3, 2023
POWER TRAIN
On February 23rd 2023 I picked up my new 2023 Jeep Grand Cherokee 4xe from conway Jeep in South Carolina . On the way home I noticed my foot kept slipping off the accelerator pedal and wasn't sure what was causing it. When I arrived home I noticed the accelerator pedal was made from a slick piece of plastic and didn't have a rubber cover or anti slip material installed like the brake pedal had. I contacted the jeep dealership and asked if jeep forgot to install one at the factory and if so please have one sent out. A representative spoke with their techs to order a new one and they stated jeep doesn't offer that part nor was it on the entire pedal assembly to order. They ended up checking all their grand cherokee 4xes on the lot and they all came like that. Jeep corporate office was notified on Feb 28th 2023 reporting my safety concern about having a pedal without any type of grip to help prevent a person's foot from slipping could cause a vehicle accident. The representative stated jeep does not make a part for that nor were they planning on fixing this safety issue and I should just go to an auto parts store to find something for it. To my knowledge every other vehicle that jeep currently manufactures has rubber material on the accelerator pedal. I also thought manufacturers were required by law to have some type of anti slip material on the accelerator, brakes, and clutch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509974March 3, 2023
ELECTRICAL SYSTEM
The surround view cameras including the back up camera are not working. My major saftety concern is that when I am backing up I am unable to see what is behind me.The dealer has tried to fix the cameras at least 4 times and has been unable to resolve the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509960March 3, 2023
EXTERIOR LIGHTING
On Feb 14th 2023 I hit a deer. Got out of my jeep to check damage. Had a broken headlamp overall seemed OK & repairable. Got back in the jeep & continued driving. When I got home & parked in my garage I noticed an odd smell. Looked at the jeep noticed a small fire. Backed the jeep out of the garage & called the fire department. By the time the fire department arrived the entire front of the jeep was on fire. My jeep ended up being a total loss. What is going on with the lights that they would catch fire?
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11509950March 2, 2023
UNKNOWN OR OTHER
The SUV likes to stall or glitch out when trying to start. Won’t shut off when it goes through this situation. Starter has been replaced and so has battery. Dealership still can’t figure it out. Makes weird noise also that we can’t pin point. Doesn’t happen every start on spontaneously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee