Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11509634March 1, 2023
UNKNOWN OR OTHER
The rear view camera and surround camera intermittently work. It is available for inspection. This is a safety risk for myself and others when backing up the vehicle. The problem has been confirmed and reproduced by a dealer. There is no indication of the failure before it happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509639March 1, 2023
UNKNOWN OR OTHER
My touch screen that controls the radio- heated seats-climate-maps and phone is delaminating and ghost pressing everything. It changes my maps causing a huge safety issue my heated seats the radio etc. I have no control over what is being pressed at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509673March 1, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509619February 28, 2023
ELECTRICAL SYSTEM
The vehicle continues to not start. Replaced both batteries (main & auxiliary) in two days later the vehicle would not start without a jump. Checked the alternator and used a voltage meter to test all fuses. Also was placed on a diagnostic machine nothing detected. The vehicle will run for a couple of days with no problems and then will not start. Took the vehicle in for the recall. The dealership fixed the recall and now the antilock brake sensor light is on and the slippery when wet light is on. I have been told by a mechanic that there has been an TSA stating the TIPM is known to be defective. I have been told the TIPM (fuse box or brain) can cost 600-1000 to replace. The vehicle only has 80000 miles on it. This problem should not be a consumer issue when it has been identified as product defect. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509236February 27, 2023
ELECTRICAL SYSTEM
I have had a problem with the vehicle just shutting down while driving and it seems to have a wiring issue to the oem fuse box which keeps blowing the fuse. I see in 2018 there is a recall on the wiring but when I put my vin in it doesn't show that? I was on the highway and the vehicle shut off while driving and almost got killed with my granddaughter in the back seat when the vehicle behind me swerved into the fast lane and hit a part of the guardrail. I couldn't even put emergency lights on because the power died on every thing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509240February 27, 2023
UNKNOWN OR OTHER
My vehicle ignition button got pushed into the dash and I was unable to start or stop my vehicle from running.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509322February 27, 2023
ENGINE, ELECTRICAL SYSTEM
My car shifted to neutral and while I was driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509375February 27, 2023
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the exterior lighting system failed to operate as designed and malfunctioned. The contact stated that when he depressed the brake pedal, the brake light failed to operate as needed. The vehicle was taken to the dealer where it was diagnosed that the ABS control module software was updated; however, the traction control system failed to operate as designed. The check engine, the ABS, and the traction control warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the electronic stability control module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 71,145.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509379February 27, 2023
ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the vehicle lost motive power and stalled with the check engine warning light illuminated. The contact stated that after he disconnected and reconnected the battery cable, the vehicle was able to be restarted, and operated normally. The vehicle was taken to the dealer to be diagnosed. The mechanic found no failure with the vehicle. The manufacturer was not contacted. The failure mileage was 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509244February 27, 2023
ELECTRICAL SYSTEM
In January all lights loss of the power steering assist, traction control, lane assist, emergency brake, backup assist, airbags, etc. illuminated while driving. Made it home car failed to start next day, had to have it towed. Dealership replaced battery (car only 1 year old). 4 weeks later driving on highway doing 70 with whole family in car same thing occurs. Got off highway and parked. Total loss of power steering at this point and car undeliverable. Had to get it towed again. Dealership now says need to replace both batteries. This seems to be a HUGE safety issue. Multiple complaints online of the same thing occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509174February 26, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
I had purchased my 2012 Jeep Grand Cherokee 5.7 hemi in June 2019. Shortly thereafter, I was driving on the highway when the vehicle stalled out and the wheel became very hard to control. I managed to avoid causing a major accident and made it to the side of the highway where I then sat for over 4 hours stranded. After trying to start my Jeep it just started up out of the blue and I drove home. I was nervous to drive it but I had no other mode of transportation. Over the next few months it would increasingly stall out. Sometimes in mid turn , sometimes on the expressway and sometimes just not start at all. A recall came out and I was able to have the truck " repaired ". Not even a month later it started to do the same thing. Stalling in mid drive. not starting at all or starting in Neutral only. I took it to a different dealership and paid over 300$ for them to do a diagnosis. Their diagnosis consisted of a " walk around " and taking a video of the vehicle. What a waste of money. As I was going to leave the dealership the vehicle wouldn't start. Then after an hour it suddenly started. I had advised service about it and they said that I can leave the vehicle and have them look at it when they had time which they said would be 4 days from then. I said you just looked at it and did nothing and I had to pay 300$ for nothing to be diagnosed. I was able to get the car home and then the car didnt start for a week then started .. would drive it then stalled and have to have it towed home a couple of times. Now the truck has been sitting in my driveway not able to start at all. The fuel pump relay was supposed to be replaced by two recalls I believe. Nothing was fixed and infact it only had made it worse probably causing damage to the rest of my vehicle. I am lucky I didnt crash, or even kill someone because of this. It is extremely dangerous and to not have the part fixed correctly nor even remedied with a replacement of the TIPM is unbelievable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509191February 26, 2023
SERVICE BRAKES, ENGINE, STEERING
While in motion, vehicle lost all power; the engine stalled, brakes failed and lost power steering. The vehicle shifted into neutral. I put the vehicle back in drive and it went back to neutral. I turned the ignition off and restarted. My husband was driving and I was in the passenger seat, with my 5 year old daughter in the backseat. If there had been oncoming traffic, we’d have hit them head on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509181February 26, 2023
SUSPENSION
I was driving approximately 25-30mph when the passenger rear spring popped off of the vehicle and was completely disengaged from the vehicle. It popped out of the rear of the vehicle into cars behind me. There were no warning lights, no messages, lights, etc... This happened at approximately 4pm 2/21/23. Two components, the spring, and a round plastic piece were retrieved and saved. Vehicle was taken to a dealership as it has less than 7k miles on it. Dealership has not responded or inspected yet. Insurance was notified. I have a rear mounted camera in the vehicle that captured the exact moment of failure and can share that video as well. Dealership was given the video as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508977February 24, 2023
FUEL SYSTEM, DIESEL, ENGINE, ELECTRICAL SYSTEM
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while slowing down and coming to a stop, the vehicle stalled. There were rats detected in the vehicle that chewed the interior wires. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who stated that the wires were damaged. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 157,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508893February 24, 2023
FUEL/PROPULSION SYSTEM
When are you going to make Jeep fix this fuel pump issue? It has been over 9 months and they stilll say they don't have the parts! People are going to die. HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508865February 24, 2023
POWER TRAIN
We were stopped for redlight at busy multilane intersection, light turned green, went to accelerate vehicle revved to over 3000 rpms but would not shift out of first gear, got to side of road put vehicle in neutral and then back into drive and was able to proceed. Took vehicle to Chrysler Jeep Dodge dealer service center after doing diagnostic they did computer update; they then got a diagnostic code to replace transfer case. The vehicle did this again about 3 months later took it to dealer they did diagnostic unable to find anything. Vehicle did it again about 2 weeks later took it to dealer and they performed a computer update. This is a very dangerous situation when vehicle will only barely move at busy intersections, and you are in a middle lane and can't get into and outside lane and off the road in a timely manner. When this happened the first time the vehicle only had a bit over 10,000 miles on it, it currently has slightly over 12,000 miles on it. This problem is intermittent, and the dealer has not been able to replicate it. Anytime that it happened there were no light indicators on dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508716February 23, 2023
STRUCTURE:INTERIOR PANELS:DASHBOARD
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the rear passenger’s side interior window carbon fiber trim panel had separated from the frame. The contact also stated that the front passenger’s side window trim panel was detaching, and the dashboard trim panel was cracked. Additionally, the contact stated that both the instrument cluster and the center display screen were delaminated and would turn off intermittently while driving. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the center display needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508825February 23, 2023
SEAT BELTS
Driver seatbelt unlatches after secured. Several times i’ve had to make a sudden stop and my seatbelt comes undone . The airbag light did come on prior. I’m not sure if that warning light relates to seatbelt as well. I plan on taking it into the dealership to find out why the light is on. This is my sons car however I borrowed it for a few days and discovered this. He is a new driver And still learning about different mechanical issues that arise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508809February 23, 2023
SUSPENSION, STEERING, ELECTRICAL SYSTEM
Car has had erratic electric steering at low speed when making turns. Weird noise from electric steering system. We drove 6 miles to a local park. Walked the trails then got back into this car. Started up. Warnings came up on screen. 1 Service Stability system, 2 service blind spot monitor system, 3 rear collision avoidance unavailable, 4 Blind spot monitoring system became inoperative. 5. Electric steering became extremely difficult to operate. We restarted car 2 times and all the above warnings came on each time. As it was Saturday Evening, we limped car home. Parked in Garage and I started it 2 hours later with all the above warnings. Left overnight and started Sunday afternoon 2/11/23, no warnings. Drove car to selling dealership, parked in line for repairs and it is still there. Dealership has finally gotten in an entire electric steering assembly, as this was the stored codes from 2/10/23, and they are supposed to be installing it tomorrow 2/24/2023. Failure of an electric steering unit on a car that has no physical connection between the steering wheel and the front tires is a chilling event that needs tobe investigated. Thankfully I did not wreck the car, but I parked it because of the malfunction, and on hindsight, I should have had it hauled to the Dealership instead of driving it there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508523February 22, 2023
UNKNOWN OR OTHER
Radio screen is delaminating causing it to randomly turn things on and off, from small things like changing radio stations to "larger things" like changing other settings like seats, climate control etc. Delamination has been evident for the last year however it has just started to cause other issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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