Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11515023April 2, 2023
FUEL/PROPULSION SYSTEM, ENGINE
We have been unable to drive the vehicle for 9 months out of 12 due to it being in the shop. The latest was a OBDC of "Improper DEF used see dealership". It was at 3 different shops to remedy the issue the final one being Lithia Chrysler/Jeep/Dodge of Missoula #134. Even with the extended warranty they WOULD NOT cover the expense even though it was their warranty. We were told it was for labor, but labor was supposed to be covered. There is also a "Stop Sale" in place so we cannot even drive the vehicle anymore due to lack of power. The dealership and FCA told us that this was "NORMAL" and we just "HAD TO LET THE VEHICLE WARM UP FIRST" I have owned and operated diesel vehicles for a better part of 28 years. I have NEVER had to do this. I cannot put my families lives at risk with this POS. Right now as it is, we are. making payments on insurance and and vehicle payments on an SUV we cannot drive. I can give specific dates, times and conversations as well as email threads from FCA trying to handle the situation to no avail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514889April 1, 2023
ENGINE, POWER TRAIN
The engine had smoke coming from under the hood, the technician said the PVC hose was disconnected. I had just picked my jeep up after a year of being at the dealership consecutively and got carbon monoxide poisoning, had to go to my doctor and the emergency room. https://www.jeepgarage.org/threads/2014-wk2-ecodiesel-occasional-smoke-from-under-or-engine-compartment.232597/
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11514912April 1, 2023
STEERING, AIR BAGS, STRUCTURE:BODY
There are multiple safety recalls for this vehicle that I have only had for 1 month. I began the new lease with this vehicle beginning of March and the vehicle has been back to the dealership 4 times already. Issue #1: The middle part of the steering wheel where the air bag is located came completely off the steering. It was dangling almost causing my boyfriend and I to get t-boned. Since the middle part of the steering wheel was dangling and me trying to turn the wire got caught in the steering wheel not allowing me turn. I was also very lucky that the airbag alone did not deploy in my lap. The car is currently at the dealership getting "fixed" I truly believe that this specific car has multiple recalls. There was no warning at all just came right off. Issue #2: Underneath the car the seam sealer was faulty and the dealership has to weld the underneath of the car back together. There was also no warning to this I could hear the pieces clinking together underneath the car. Issue #3: The gas pedal vibrates when you hit speeds 40 mph and above to the point where my foot goes numb. This puts my ability to drive the car at risk especially if my foot goes numb from driving my car. The vehicle is back at the dealership to get this issue fixed for the second time. No warning lamps or messages for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514762March 31, 2023
ELECTRICAL SYSTEM
Screen delamination of the connect screen has started causing severe ghost touching. Making the system useless and distracting. Unable to use handsfree systems, navigation, radio, or access vehicle settings including the jack mode for the air suspension. On my vehicle it has not been diagnosed by the dealer but this is a known and common issue with this system for 2018 and 2019 and fca\stellantis needs to be forced into a recall for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514789March 31, 2023
FUEL/PROPULSION SYSTEM
The past 3 times putting gas in 1) after gassing, Jeep started, would not go into gear. Shut off, restarted, was fine. 2) after gassing, Jeep started however shaking, shut off, restarted, however shook until it caught and started. 3) after gassing, the 3rd time it started. The Jeep would shake, like the old cars would diesel when shut off, this is what it was like. Shows multiple codes. Purge valve under hood replaced in November, replacing again to see if its bad. Rear purge valve replaced (driver rear wheel). Next step is smoking the vehicle to find the leaks, believe to be the gas filler neck. Often when putting gas in, gas clicks off. Also the capless tank is awful, often difficult to put the hose in. This is my 3rd JGC, the 07 had issues and this one. The 2011 was a dream! These are manufacturer's issues and should be repaired FREE of charge!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514843March 31, 2023
AIR BAGS, SEAT BELTS
Airbag light came on and I took it to my mechanic and he stated the the buckle attached to the seat is throwing a code which disables my passenger airbag. The part is on national back order. Is what our local dealer said and we will not be getting a part for a very long time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514588March 30, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514659March 30, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
My jeep has been at the dealership for a year prior to this. On February 21,2023 I gave them a list of a weird smell in my cabin, broken, and missing parts. I was sent an email on the ‘March 14, 2023 saying my jeep was fixed and ready I went in on March 17, 2023 to pick up my jeep, from what I could see the broken pieces were repaired. I got in proceeded to drive, after I went maybe 16 miles one way, I had to turn around, there was a weird smell in my cabin. My eyes, and nose started running and my head was feeling weird. I already have COPD. I found the service manager, he went out and got a technician, the tech stuck his head into the jeep and said it was antifreeze. I told him I don’t know what it is, but I feel weird. They proceeded to lift the hood and there was black smoke, the tech said the “PVC” hose was disconnected. I didn’t know what that was, I left the jeep there. I didn’t feel well throughout the weekend, went to my Dr. Monday March 20, 2023. I had a very bad headache, short of breath, nausea, just feeling really bad and run down. I was told it was possible carbon monoxide poisoning, especially since that PVC hose not connected would distribute exhaust into the cabin. I was then taken back to the emergency room on Sunday March 26, 2023, I couldn’t stop vomiting, stomach hurt so bad and headache. I reached out to the dealership, and informed them what happened. They never replied back. I need help please, I’m a disabled U.S. Air Force retired veteran with COPD and other medical conditions. This situation is unacceptable. I’ve tried to get a meeting with the owners, on several occasions. Since they had my engine taken apart and just sitting out back of their dealership for months. I want the engine replaced completely, or they can send my jeep to another dealership to make sure the engine is complete and fixed. This could have killed me!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514672March 30, 2023
POWER TRAIN
The contact's wife owns a 2015 Jeep Grand Cherokee. The contact stated that the transmission was slipping in and out of gear. The contact stated that the failure also occurred while driving below 35 MPH, and while driving from a complete stop from a traffic light. Additionally, the contact stated that after parking and exiting the vehicle, the vehicle started to move forward. The vehicle was taken to the dealer, where it was diagnosed that the transmission control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the dealer. The vehicle was taken back to the dealer, where it was diagnosed that the transfer case, the PTU, the U-joint, and the front and rear differentials needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20E037000 (Power Train). The dealer and the manufacturer informed the contact that the vehicle could not be repaired under the PTU warranty because the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514706March 30, 2023
ENGINE
Jeep issued a recall for the high pressure fuel pump on our 2018 Grand Cherokee about a year ago and a redesigned fuel pump by Bosch is still not available. I am unable to travel out of state for fear that the fuel pump will fail possibly causing a crash or leaving me stranded at my own expense. Why have a recall if the manufacturer can just ignore it and start discontinuing the product which Jeep has started to do at the beginning of 2023. Repeated attempts to get service from Jeep for the recall have resulted in the message no parts available. What is NHTSA doing about this recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514584March 30, 2023
POWER TRAIN, SUSPENSION
1-Powertrain wobbles and vibrates at 70MPH / Safety issue and can cause shaft failure/accident due to a weak/worn-out mounts and cause the drive to loose control. 2- Control Arms/Ball Joints Defects at Factory - Going thru bumps the front-end will produce noise and vehicle will shift/skip-jump of the pavement. Safety hazard and can/will cause driver to loose control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514348March 29, 2023
ENGINE, POWER TRAIN
Having less than 3K miles in the odometer, the engine started to develop valve train noise that worsens as the engine gets hotter, taken to the dealership to check on the concern plus no start, had the battery replaced after staying 3 weeks in the dealership, supposedly the noise was normal, took it to another dealership as the first one left a few things not fixed, once again i was told the noise was normal, The noise started to get louder as miles were being put on the car, people would ask if the car was a diesel powered one, even the service advisor of the dealership were the car remains asked me if the engine was diesel when she heard the noise. At idling speed the engine is not running smoothly you can hear cylinders misfiring on the exhaust, oil temp remains over 240 when driven, 245 just by pressing the gas to pass a car, oil pressure at idling speed has gone lower as time goes by reaching at times 28 psi. Noise varies when the engine switches in between 8 cyl or 4 cyl mode, in 4 cyl mode the whole car vibrates really bad and loud until you hit the gas to get the engine out of the 4 cyl mode. Service engine light came on once at idling speed when the idling speed became erratic. Engine stalled once. Car in the dealership since Jan 23 2023, was called exactly one month later to pick it up as per they report everything was ok, asked to try another one with the same engine mine has so i could hear the "normal" noise, they had none to check, the shop foreman went on a test ride with me to confirm the issue and then he acknowledged that the noise was weird, so i was asked to leave it, two months already went by and so far no word on the issue, the car has not being further diagnosed by the 'ENGINE EXPERT" will have to go through the lemon law as they just don't say a word or give me options. Grand Cherokee Summit reserve 5.7 Hemi engine. as of today 3/29/2023 still not diagnosed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514361March 29, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC
The contact owns 2019 Jeep Grand Cherokee. The contact stated that the vehicle could erroneously be started and go into gear without the brake pedal being depressed. Additionally, while at a stop light, the engine revved to 2500 RPM's and the brake pedal had to be pressed to prevent the vehicle from experiencing unintended acceleration. The same failure also occurred while his wife was driving approximately 55 MPH. The vehicle was taken to the local dealer and was serviced under NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) but the failure persisted. The vehicle was taken back to the dealer who later replaced the accelerator pedal; however, the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514458March 29, 2023
ENGINE, POWER TRAIN
2018 Jeep Grand Cherokee with 55,575 miles was parked in a parking garage all day in Brooklyn NY and when the vehicle was move to the front of the garage by parking attendants the engine started smoking and caught fire. There were no leaks, dashboard symbols or open recalls to cause the fire; additionally the car was linked to a iPhone App CarRx that can scan for any issue and no issue noted. This engine fire not only put all of the other vehicles in the park garage at risk of catching fire but the parking garage sits under a luxury apartment building putting the working and residents at risk. Additionally I commute between Brooklyn and NJ 3x a week and cant imagine what would have happened if I was driving the vehicle over the Brooklyn Bridge, on the Brooklyn Queens Express or in the Holland Tunnel during high commuter rush hour traffic. Car was checked out by a Jeep Dealership who confirm fire was not caused by any leaks or electrical issue but did mentioned it seems to have started around the engine air cleaner. The current status of the issue has been an open investigation with Jeep Corporate for going on the 3rd week with no communication or updates on status. The entire issue and fire from pulling into the garage to the when the car was moved to it smoking and catching fire is all documented on security video.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11514467March 29, 2023
STEERING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Upon startup power steering was disabled and the console message "power steering available service required". Blind spot detection and lane departure also showed as in-op. Wheel was very hard to turn. After traveling a few hundred feet I determined that the car was not safe to drive. After two vehicle restarts the problem cleared. If this happened at speed, in traffic, a serious accident is likely. Dealership is unable to look at problem for weeks. THIS IS A SERIOUS SAFETY ISSUE WHICH REQUIRES IMMEDIATE ATTENTION FROM NHTSA!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514234March 28, 2023
FUEL/PROPULSION SYSTEM
There is a recall with this vehicle issued in June of 2022. Manufacturer has been very slow and unbale to address this issue - required replacement parts are not available Manufacturer Recall NumberZ46 NHTSA Recall Number22V-406
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514330March 28, 2023
STEERING, WHEELS, SUSPENSION
After hitting a bump in the road, my 2020 Jeep Grand Cherokee Summit began to violently wobble while being flat towed behind my motor home on I-475. Vehicles in close proximity of the Jeep I was towing were at risk as there was a possibility that the vehicle could have broken loose or flipped endangering others. It appears that this defect is already known to the manufacturer of the Jeep and other models have been proven to have a defect that causes what is known as the DEATH WOBBLE. Apparently, Jeep has bought back some vehicles with the DEATH WOBBLE defect. The vehicle is currently being analyzed by the Newnan Peachtree Jeep dealership in Newnan Georgia. The owner's manual clearly states that the vehicle can be flat towed with all four wheels on the ground. Instructions to flat tow the vehicle were followed as written. Jeep should be liable to the damage caused by this defect and do whatever it takes to remedy the problem. Buying back this Jeep from the owner should also be an option to the owner/customer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513926March 27, 2023
POWER TRAIN, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact’s wife owns a 2018 Jeep Grand Cherokee. The contact stated that the ABS, brake lights, and traction control warning lights were illuminated. Additionally, the contact stated that while driving at various speeds, the rear tires locked up inadvertently, without the brake pedal being depressed. The contact stated that there was a pulsation coming from the rear of the vehicle. The contact believed that the failure was associated with an unknown recall. The vehicle was taken to a dealer where it was diagnosed that the ABS control module and the hydraulic control module (HCU) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514015March 27, 2023
ENGINE
I have a transmission fluid leak that can cause a fire. I have noticed there was recalls for a cooler hose in 2021. Can that be possible it is a similar issue ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514030March 27, 2023
POWER TRAIN
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently shifted into neutral (N). There were no warning lights illuminated. The contact stated that the failure occurred on several occasions and at each occurrence, he waited approximately five minutes in order to restart the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the transmission valve had failed and needed to be replaced. The part was replaced, however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The transmission was replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 119,825.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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