Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11530516July 5, 2023
ENGINE, FUEL/PROPULSION SYSTEM
This recall, campaign number 22V-406, has been open for 13 months at this point. How long is it acceptable to still be waiting on parts and a plan from Stellantis to address a potential safety issue that warranted a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530358July 5, 2023
ELECTRICAL SYSTEM, STEERING, LANE DEPARTURE: BLIND SPOT DETECTION
Not the first time but while I am driving the car steering will lock and I can no longer move it. The latest was when I went to see fireworks with my kids and while on the way there I was going to turn and while turning the steering locked and I couldn’t turn anymore so I had to break before I hit a pole but another car almost crashed into me, honked at me, and flicked me off. On the way home I was driving straight and Had to turn but couldn’t because the steering wheel locked and I almost drove into a canal. This is a safety issue that concerns me and I am scared for my life and my kids life and at this point I’m scared to drive because I don’t know when it will lock. I’ve taken it to jeep many times with no solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530272July 4, 2023
SEATS
The active head restraints (AHR) deployed without any collision. I was driving on the interstate when this happened. My neck and shoulders have been sore now for 3 weeks. I went to the dealership and they said I would have to pay for this out of pocket. Chrysler should be paying for these since it is a known fault of small plastic parts that were designed too small to hold the tension of the active headrest assembly.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11530273July 4, 2023
ELECTRICAL SYSTEM
The radio acts like someone is constantly touching it; I can't access any controls on the touchscreen, which can be dangerous while you are trying to drive. I know I'm not the only person who has this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530290July 4, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Communication screen has delaminated causing ghost touching. While driving the radio randomly changes, the phone will dial, the hvac controls will start switching, etc. without anyone touching the screen. This is distracting and dangerous. At night the screen will change dimness and brightness. I have no control over it and there’s nothing to be done to stop it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530058July 3, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
Had multiple close encounters with vehicles in front of us suddenly stopping and no response from system, Also front parking sensors do not indicate when approaching an object until almost in contact, might get a visual on dash cluster, then a the audible afterwards, long time in between Getting back in vehicle and starting ti leave, now sensors are both visual and beeping One more item, using the self parking feature, gad to apply brakes before feeling that our vehicle was going to hit vehicle behind us in spot
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529953July 2, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Was traveling in the fast lane of highway when the engine just stopped. Able to coast to shoulder of highway. Put car in park and tried to restart the engine. It would not restart. Gas tank was 1/4 full. Had to be towed. The same situation happened in Feb 2020 but the weather was bad and the dealer could not find a problem so it was blamed on the moisture in the electrical system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529977July 2, 2023
UNKNOWN OR OTHER
Sunroof exploded while driving on highway. Nothing hit glass just exploded up and out. Glass everywhere
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529941July 1, 2023
STEERING, LANE DEPARTURE: BLIND SPOT DETECTION, SERVICE BRAKES
After starting 2022 Jeep Grand Cherokee 4Xe, multiple warnings displayed on dash including: service power steering, service electronic stability control, blind spot alert unavailable service required, and rear braking assist unavailable. The ignition was fully turned on and after shifting into reverse, there was no power steering which required extra effort to turn the steering wheel. The power steering was out for approximately 20 minutes. After restarting the car 20 minutes later, the power steering and blind spot alert was back. A check engine light persisted. After taking to Auto Zone to read check engine light, there was no readable code. The warnings have since went away. The vehicle had 2,497 miles on it at the time of this occurrence which was on June 9, 2023 at 10:18 am.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529693June 30, 2023
ELECTRICAL SYSTEM, ENGINE
If vehicle sits for more then 8 hours you can drive it - but once the vehicle has been turned off Vehicle will not turn on for more then 5-10 seconds and will just turn off. Sometimes it says invalid key when it’s the primary key and not spares. Acts as if it has kill switch. Problem keeps happening constantly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529799June 30, 2023
STRUCTURE:INTERIOR PANELS:DASHBOARD
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the leather on the dashboard had started to peel. The contact stated that she would feel the heat from the engine coming through the front vents on the dashboard. The vehicle was taken to a dealer and the contact was informed that there was a recall for the failure; however, the VIN was not included. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529813June 30, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529673June 29, 2023
UNKNOWN OR OTHER
The dashboard is covered with leather and the glue that holds it in place has failed. The leather is starting to flap up when the defroster and the air conditioner goes on. It is lifting up and obstructing my view of the road while driving. This should not happen in a car. It must be a design flaw using cheap glue and not having clips to hold the leather in place
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529308June 28, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529318June 28, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Vehicle sent for recall repair and service on June 12, 2023 at Northland Chrysler Dodge Jeep Ram, 14100 West Eight Mile Rd, Oak Park, MI 48237. Vehicle serviced date release on June 19, 2023. Vehicle was serviced by Nathan Marghalle Lic# M271087 and service advisor 1479 Trevor Szymanski. The service department stated that the vehicle substained a gross malfunction because of bad alternator and bad pcm in the vehicle. Service department advisor parts were repaired and fixed. The vehicle was driven home and parked next day the vehicle wouldn't start and no power to vehicle having presented same issues that was deemed repaired and fixed but isn't functioning at all. Called service dealership and no solution was given at the time of contract, then called Jeep customer service number spoke with representative about the same issues with the vehicle after service. Was advised that I would receive a solution and follow up call and no call or solution. I am without a vehicle and am still paying a note and the vehicle is undrivable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529487June 28, 2023
STRUCTURE:BODY
I have two Jeep Grand Cherokees ([XXX] and [XXX]) with the leather wrapped dash. Like many others, the leather is peeling up and wrinkling, raising into the field of view of the windshield and I’m also concerned with how this might affect air bag deployment on the passenger side of the vehicle. I know of at least 15 others online experiencing this issue and they get the same run around from Jeep. The dealer looks at it with a $130 diagnostic fee, then tell you it’s not covered. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529466June 28, 2023
UNKNOWN OR OTHER
Distracting pop up advertisements for Sirius XM keep popping up on my info screen with no clear way to disable. Dangerous distraction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529093June 27, 2023
UNKNOWN OR OTHER
My alternator caught fire. Car won’t start.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11528797June 26, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The navigation display in my jeep is starting to delaminate which is cause ghost touches and the screen will change on its own, mess with settings and it can cause serious safety issues and is distracting to the driver. This should be a recall and not the driver’s responsibility to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528830June 26, 2023
POWER TRAIN, ENGINE
Jeep shifts into neutral while driving and Jeep also loses power while driving on the highway! The check engine light would come on and then go off, and stay off. Transmission or Engine possibly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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