Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11528858June 26, 2023
SEATS
The headrest deployed as a result of the AHR system despite no accident having taken place. This presents a problem as there are reports of drivers/passengers getting concussions from the impact. The driver seat headrest is still intact, however, this poses a risk of this happening while driving, at any time. Sudden deployment may cause injuries, or an accident which will put passengers and other drives on the road at high risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528896June 26, 2023
ELECTRICAL SYSTEM
The vehicle has had recall 14V530000 performed at a local Jeep dealer in Mishawaka, IN. Vehicle still occasionally shuts off WHILE DRIVING. Called Jeep and they offered no relief. I cannot believe a they dont care about the effectiveness of recall for a known defect likely to cause a crash. AGAIN recall WAS PERFORMED ON THIS VEHICLE (after waiting 6 months for part!) and vehicle still turns off while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528902June 26, 2023
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving approximately 10 MPH, the "Battery" warning light illuminated, and the vehicle lost motive power and stalled. The contact was unable to restart the vehicle. The vehicle was taken to a local mechanic who diagnosed the vehicle and determined that the alternator was faulty and needed to be replaced. The vehicle was then towed to the local dealer who confirmed the alternator failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 17V435000 (Electrical System). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528936June 26, 2023
ENGINE, UNKNOWN OR OTHER
Purchased 1 Feb 23. 3 weeks later, I pulled out of driveway and drove 3 blocks before coming to stop sign, After stopping, I proceeded to pull across 4 lane hwy. Only to have vehicle shut off in middle of 2 lanes. I was left sitting broadside in middle of 2 lanes. I finally realized the drivers door was ajar, I closed door completely and was able to restart vehicle. It is Now June 2023 and it happened again after driving about 3 blocks. This time It shut off while I was driving 50 mph in middle of 2 lane hwy. Again drivers door was ajar. This is a serious safety hazzard. Vehicle is not supposed to move if door is not closed completely. There were no bells or lights warning you that door was not closed completely. Jeep Dearlership does not seem to think this is a major safety issue and did nothing to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528954June 26, 2023
UNKNOWN OR OTHER
Passenger side (front) deployed randomly. There was no collision or impact when it deployed nor was there a passenger occupying it luckily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528876June 26, 2023
STEERING
After starting the vehicle, I placed it in reverse and warning light came on - steering unavailable, lane change and collision warning unavailable. I was not able to steer the vehicle. Shut engine off several times and had the same problem. Later in the day, I started the vehicle with no problems. Called the dealer and they said that there was nothing they could do until it happens to them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528733June 25, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
Recall Z48 service was performed 02/09/23. Fox Jeep invoice #556304. Facility mechanic confirmed issue was present prior to performing recall as the brake lights remained on for several minutes after parking, shutting off, and exiting vehicle. Recall Z48 PCM update was completed. Vehicle continues to exhibit same issue with brake lights remaining on for several minutes after vehicle is parked / shut off / occupant exits. I believe Stellantis has a known issue with the ABS module in this vehicle and needs to replace the module with a properly functioning unit instead of attempting to conceal the fault through another PCM update. Attached copy of invoice from recall performed 02/09/23 @ 70,316 miles and photo of brake lights remaining on after exiting vehicle taken last week @ approximately 76,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528779June 25, 2023
UNKNOWN OR OTHER
The lcd screen is basically coming apart and there should be a recall as this is a known issue yet it’s going to cost me hundreds of dollars to fix since the car is not under warranty. It’s been messed up since the month after I bought it from carmax in Wichita, ks and they refused to cover it since there was no recall. The buttons go crazy and click random stuff and it looks as if there is liquid in between the screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528592June 23, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number 22V406000 (Fuel System, Diesel). The contact stated while driving 45 MPH and depressing the accelerator pedal, the vehicle lost motive power and failed to accelerate as needed. The vehicle sputtered as if it was about to stall but then returned to normal functionality. No warning lights were illuminated. The vehicle was not taken to a dealer or independent mechanic. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and advised the contact that parts to complete the recall repair was not yet available. The failure mileage was 122,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528596June 23, 2023
ELECTRICAL SYSTEM, STEERING, SUSPENSION
Taillight on back passenger side won't work, steering has been bad since I had, steering linkage and suspension failing, emergency brake doesn't work, cruise control won't work, oil pressure always reads high, airbag light stays on n seatbelt light stays on if I don't turn key on n let sit for an few seconds before starting jeep, gas pedal sticks , power steering fluid is leaking bad, steering linkage close to breaking heard noise so I pulled over. Also shocks bad, when hit an small bump it sounds like whole front end breaks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528612June 23, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Since purchased new, vehicle frequently loses acceleration, at varying vehicle speeds and will not exceed engine idle and has happened several times when crossing oncoming speeding traffic and is hard to avoid dangerous collision. To get the engine to accelerate again, operator must stop the vehicle, put the can in park, shut the engine off then restart. Most of the times, it is hard to find a spot in the traffic to go through the above maneuver creating a very dangerous situation as it has happened in the HOV lane of freeways during high speed and crowded traffic, no place to pull over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528567June 23, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Bought the vehicle new. At around 3000 miles the vehicle dash had all dummy lights on and giving me all warnings. Then while driving the vehicle dash started flashing on and off and the vehicle started loosing power. Has been sitting at the dealer for 2 months. No time when parts are coming and if it's fixable. Advised to contact Chrysler and already did. Keep getting round around and case numbers with no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528272June 22, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528328June 22, 2023
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 3 MPH, the passenger’s side headrest exploded without a crash or an impact. There was an abnormal popping sound during the head rest deployment. The contact called the local dealer and left a voice mail message but had not received a response. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528392June 22, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2 Issue Related to Electrical/Lights: 1) The touch screen has delaminated. This started a while ago (appx. 2020) and was only an aesthetic issue until very recently. Appx. 3 months ago (3/2023) the screen started to have a "ghost button" where different things were being pressed. For example, music changed, seat warmers turned on/off, etc. The most dangerous of these issues was a dark screen turning bright, which can be blinding at night. Definitely a safety issue since some of the essential controls of the car are done here. 2) The "auto" high beams have stopped working (appx. 5/2023). They turn on when held with the "flashing" method, but when put into auto (where they stay on) they do not work. Certainly a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528042June 21, 2023
SEATS, AIR BAGS, UNKNOWN OR OTHER
2 recalls have not been taken care of by the manufacturer. I purchased this vehicle 2 years ago and have noticed that the seats do indeed over heat. The airbags haven't deployed thankfully, but I'm not comfortable taking any chances. Do I have to pay a dealer to complete these repairs? Also, since I have had this vehicle, my blinkers and brake lights do not work consistently. They were in operable for almost a month. I had a Mechanix check them, and they said they were dine. Homer's auto shop florence oregon) I didn't drive at night for almost a month. Then my blinkers just started working again. All the fuses are fine, and no other electrical issues. Brake lights started working also. Up until 3 days ago, a driver behind me pulled around next to me at the stop light to tell me the brake light was out. I checked it when I got home and it was fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528096June 21, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Twice in the last month I was driving to work on a two lane road without any objects in the roadway and the forward collision warning system automatically applied the breaks hard enough for my coffee to splash out of my coffee cup. It occurred at almost the same spot on the road. However, I drive this road at least twice a day. I'm concerned that it might apply the breaks randomly while driving on the highway, thus causing an accident. I have reported it to the dealer. Despite me relaying my safety concern to them, I am unable to get an appointment until July 8th.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527861June 20, 2023
FUEL/PROPULSION SYSTEM, ENGINE
The outstanding recalls have not be addressed despite one of them being over a year old at this time. The V46 High Pressure Fuel Pump issue is particularly worrying as not only does this pump failure result in a dangerous situation on the road but can also cause tens of thousands of dollars in engine damage as a result. The recall was issued more than one year ago and no remedy yet exists. This is not acceptable timeline. FCA & Stellantis need to either find a remedy of purchase these vehicles back at a fair price immediately as many of us are afraid to drive them with our families.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528012June 20, 2023
ELECTRICAL SYSTEM, ENGINE
I came to a stop at a red light. The vehicle engine turned off and then right back on with out me taking my foot off the brake. Once the light turned green I pressed the gas and the entire car shut off. I didn’t have any lights for hazards, couldn’t roll down my windows or unlock the doors. It also wouldn’t go into park so I had to put on the emergency brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528028June 20, 2023
ELECTRICAL SYSTEM
Turn signals are blinking at slow/abnormal rate after car was put into repair. Appears to have been after a software update. Multiple vehicle owners reporting same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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