Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11527849June 20, 2023
ELECTRICAL SYSTEM, POWER TRAIN
Two problems: 1- this happened twice, after shutting and exiting the vehicle with the key fob, the vehicle goes crazy, lights start flashing, horn honking and the doors auto lock - very dangerous as my child was locked in the car for a few minutes until i was able to play with the key enough to get it to unlock. problem #2 driving vehicle and as coming to slow down it auto shuts off in middle of road, when trying to put it back into gear it says put foot on break and restart the car. it did restart but it is super dangerous as the car behind me could've hit me as it suddenly stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527823June 20, 2023
UNKNOWN OR OTHER
Leather Instrument Panel (IP) Cover Delaminating. Older models appear to have a service notice but the newer models do not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527722June 19, 2023
ENGINE
I attempted SEVERAL times to have the Stellantis/Chrysler/Jeep 'Z46 - High-Pressure Fuel Pump Failure' recall repair performed on my 2018 Jeep Grand Cherokee Summit Platinum 4X4 EcoDiesel. The 'Z46' recall was issued in JUN 2022. Yet over ONE YEAR LATER each time I inquire about performing this recall repair the Jeep dealer advises that "there are no parts available to perform the recall repair". I submitted a complaint to Stellantis/Chrysler/Jeep Customer Assistance and asked that the problem be escalated. I received no response or further follow up to that complaint submission. I need to sell the vehicle in the next 30 days but cannot sell the vehicle due to the open Z46 recall. I am suffering economic injury as a result of the Jeep dealer's inability to perform the Stellantis/Chrysler/Jeep 'Z46' recall repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527810June 19, 2023
LANE DEPARTURE: WARNING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
2023 Jeep Grand Cherokee 4XE flashing the following needing service: ACTIVE LANE MANAGEMENT, BLIND SPOT ALERT, AUTO EMERGENCY BRAKING Numerous calls to Jeep whom refused to escalate to a STAR case for engineer review. Numerous calls to Stelantis, with no call back. Possible issues with safety module. Videos submitted to Jeep Wave and asked to escalate to bring attention to serious safety matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527501June 17, 2023
ELECTRICAL SYSTEM
My console is controlling itself and its causes risks while driving. The heated seats go by themselves and won’t go off. Causing the inability to drive it in the summer since it’s so hot. It self changes temperature, terrain, media, navigation settings on its own and i can’t stop it. This is a serious issue and a defect in wiring . There should be a recall issued to fix this issue. I’ve read several complaints for this exact issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527537June 17, 2023
UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
From the time the vehicle is started, there is an approximate 15 second delay for the backup camera and rear cross traffic alert to display a live view when in reverse and the vehicle is in motion. I.E. putting the vehicle in reverse immediately after starting the engine will show a frozen, then 1-2 second delayed view of the actual image when in reverse. This problem happens any time the vehicle is started, and corrects after about 15 seconds, when finally an actual live view is displayed by the backup camera when in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527426June 16, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while operating the vehicle, excessive white smoke was coming from the exhaust pipes and the vehicle would not properly accelerate and experienced hesitation and stalling. The vehicle was taken to the local mechanic who diagnosed that cylinder #3 was faulty and coolant was intruding into the engine. The engine eventually failed and could no longer be started. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527444June 16, 2023
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2018 Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. Upon restarting the vehicle, the vehicle returned to normal functionality. The START/STOP system unavailability warning light was illuminated. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527467June 16, 2023
POWER TRAIN
I’ve recently noticed when leaving my driveway my 2015 jeep grand Cherokee shifts hard / feels as if the transmission is slipping. Today out of now where my vehicle starts slowing down and the rpm is getting higher . I luckily was able to get to the side of the highway to pull over with 3 children in the car . I cut the vehicle off opened and closed the door cranked it and it drove as normal until I was a couple of miles away from home when this happened again . I could not go over 40 mph and the vehicle wasn’t shifting it just sounded like it was reving up . I’ve also been smelling a burning smell inside of the vehicle that smelled like burnt rubber / burning wires. The smell is worse when cutting on the seat warmers . When putting the vehicle in park it sometimes takes a few seconds before the vehicle realizes it’s in park . My headlights at night also appear to look like they are smoking or has a certain smell to them when you get up close
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527453June 16, 2023
STEERING
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V352000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527328June 16, 2023
BACK OVER PREVENTION:SOFTWARE
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the back-up camera froze. The contact stated that the system was rebooted; however, the failure recurred. The vehicle was taken to the dealer and the mechanic performed a software update; however, the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527223June 15, 2023
SEATS
Summer of 2021 the passenger headrest airbag broke without any problem to cause it to pop open and it cannot be reset. Luckily no one was in the passenger seat. No one was in the car when it popped. Noticed it next time I got into car to take my husband to chemo treatments.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527240June 15, 2023
SEATS
My driver was traveling on an interstate and the head rest "air bag" went off and smacked her in the back of the head. This cause her to veer off course and fortunately she did not cause an accident. The head rest feature is for safety when your have a rear end collision not just under normal driving conditions.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11527266June 15, 2023
SEATS
Passenger side headrest deployed spontaneously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527295June 15, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Terrible band aid like fix of the software “update” truck runs awful, .The fuel pump recall has me worried about safety concerns, the transmission tune feels unsafe for new drivers and the big , loss of value, and lack of reliability it took 2 months for a recall. I am a disabled combat veteran on a fixed income I can not afford such maintenance and the lack of reliability
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527298June 15, 2023
AIR BAGS
I was driving with no passenger abord and the head rest on the passenger side busted open without any cause, and I did not have any accident. Now it remains open and won't close. I was very frighten and I am scared that the same problem will happen on the drivers side, and I am very concern the airbags will active on its own. No police report was done but I have an appointment on July 7, 2023, with the dealership where I purchase the unit. This is something that needs to be addressed as a recall for safety purpose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526914June 14, 2023
SEATS
Passenger head rest deployment while parked with no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526921June 14, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Codes P06DD, P0456, P0306. mechanic said new motor is needed as there is a bad lifter, losing oil pressure and other issues. i have 133000 miles on my car. after further research, many other people with the Pentastar V6 engine have the same issues. a lawsuit was filed previously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527044June 14, 2023
ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while starting the vehicle, the contact heard a ticking sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the lifters needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527045June 14, 2023
VEHICLE SPEED CONTROL
The issue only occurs when holding down a +/- button to move the speed control to a high/lower set-point greater than a one mph increment. When, after being held, the button is released at the desired new speed level, it continues to increase/decrease speed until the speed control is turned off, cancelled, or the brake is actuated. (The manual for this vehicle reinforces my understanding that releasing the held button, should stop the speed change and save a new speed level.) I have tested this, and it occurs every time and never stops accelerating until I turn off the speed control function. ( i have released this control at 35 mph and it continues to accelerate to greater than 90 mph and the new speed command is not recognized.) I can handle this now, but the first time it happened I froze temporarily and believe this issue to be very dangerous if it occurs with an unaware person at a critical time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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