Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11532705July 17, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
While driving, my 2019 Jeep Grand Cherokee Laredo began smelling like burnt plastic, then a red warning triangle came on in the speedometer saying, ‘stop safely vehicle shut off soon’. At the same time, the engine warning light, battery warning light, and skid warning lights came on. I pulled over and when the car was examined the red plastic housing around the terminal that can be used to jumpstart the battery had melted. The vehicle is being towed to the dealer for a repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532735July 17, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
My 2017 Jeep Grand Cherokee “electric stability control” warning light appears on the dashboard. My vehicle accelerates/decelerates unexpectedly. With young children in my vehicle daily, this continued incident puts my family at risk. After inspection from my Jeep/Dodge dealer, a faulty transfer case has been identified as the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532630July 17, 2023
UNKNOWN OR OTHER
Unknown, The Jeep designed as to not be able to be put in drive with a door ajar. Twice now pulling out of parking lots, while driving the vehicle has disabled itself, put it inself in park stating a door was left open. I'm alright with a vehicle not allowing an operator to leave park while a door is open but it shouldn't be able to disable the vehicle while turning on to a busy street once moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532641July 17, 2023
FUEL SYSTEM, GASOLINE, POWER TRAIN
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle stalled. The vehicle was towed to the dealer who diagnosed that the fuel pump relay was faulty. The fuel pump relay was replaced but the failure reoccurred. The vehicle was towed back to the dealer who replaced the fuel pump, and the vehicle was repaired. While driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was taken to the local service center who diagnosed the vehicle with power train failure. The manufacturer was not notified of the failures. The VIN was not available. The failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532618July 16, 2023
STRUCTURE:BODY
Driving 35-45 mph, heard a loud pop from the top of the vehicle. The glass from the sun roof popped and shattered. It put myself at risk because if the shade slide, that separates the inside of the car and the sunroof glass, was pulled back, the glass would have came in & injured everyone in the car. It also puts others near the vehicle at risk as the glass could have hit someone or another vehicle. The problem has not been confirmed by a dealer yet. The the vehicle has not been inspected yet. No warning signs prior to the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532595July 16, 2023
UNKNOWN OR OTHER
Our 2023 jeep grand Cherokee was recall due to the coil springs. I was in the shop being repaired for two weeks. They called us and told us that the problem was taken care of and it was repaired and ready. 20 minutes after we picked it up the coil spring flew off the car as well as other parts almost causing us to get into an accident. The parts flew out and behind us and then into traffic behind us causing other cars to swerve out of the way. Again, this occurred after they said, they fixed the very doing/coil that came out of our car. Very dangerous. We hv pictures of our son with the parts in his hand after looking and then grabbing them from side of road . We left the parts with hero dealership We hope they don’t try to re use them
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532416July 15, 2023
UNKNOWN OR OTHER
I just purchased this vehicle, in May 2023 and I have honestly had nothing but problems. I have no idea what is causing this but the speedometer/odometer does not work at all (all the lights and warning symbols work, cruise control doesn't work, TPM is lit up on the dash as I checked all the tires and all has same to, the key fob buttons worked when it wanted to (has NEW battery it was replaced 3'xs already) key fob would not stop alarm from going off most days and key fob would also not start my Jeep would have to keep trying before it did start and now IT DOESN'T DO ANYTHING. IT DOESN'T START DOESN'T TURN OVER NOTHING expect for the alarm going off non stop had to disconnect the horn and we pulled a relay to have it stop. We tried disconnecting the battery post to hopefully reset it, didn't work. I also had a res dot start blinking and I read up on all this and red dot is anti theft was activated. I been reading up on the reason and I keep getting the wireless control module and sentry key as the problem. I also seen that many other vehicles same as mine has had the same exact same problem. Some had theirs come up as a recall. Why is this vehicle listed as not having any recalls. Clearly something is going on with these vehicles that shouldn't be. I for one didn't cause this problem and I certainly can not afford to get this resolved on my own. I had my truck for only 2 weeks before it broke down. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532432July 15, 2023
ENGINE
Vehicle has 143,345 and engine started ticking from valvetrain on drivers side. It is a known issue with the 3.6 liter V6. Will probably have to pay out of pocket to have rockers, lifters and camshafts replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532475July 15, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
When setting cruise control to speed limit then pressing brake and then resume the jeep sone times accelerates to a higher speed the. Having to break again. Has been reoccurring nervous when driving and setting cruise or resuming. Have not taken it in as of yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532476July 15, 2023
SERVICE BRAKES
Have noticed upon driving brakes on left front side would catch and grab sone shaking as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532478July 15, 2023
UNKNOWN OR OTHER
When shifting of and on the vechicle when driving may go down in a gear then you have to push up in column to get back in drive. It’s been happening off and on for awhile but is concerning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532495July 15, 2023
ENGINE
I was drive on the highway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531989July 13, 2023
SEATS
The passenger side head rest deployed into my wife's head while we were driving. No impact occurred, just deployed without any incident. I've read about this happening to many people across a range of Jeep models, and is a major safety concern. I'm personally concerned this could happen to the driver while driving (myself or my wife) causing an accident.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11532066July 13, 2023
BACK OVER PREVENTION, EQUIPMENT:ELECTRICAL:INFOTAINMENT
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the infotainment screen went blank. The failure also caused the back over prevention camera to become inoperable. The contact had taken the vehicle to the dealer on several occasions; however, the dealer was unable to duplicate the failure. The manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531731July 12, 2023
ELECTRICAL SYSTEM, ENGINE, STEERING
While driving vehicle shuts off unexpectedly, with steering wheel losing power steering. It will then have trouble starting again. Turning on and off by itself. It will then work just fine after 15-20 minutes.. It has been doing this every few months for a couple years now. I have taken to dealer a couple times, and they have had me change battery initially. But can’t give me a reason why it keep happening after that. Most recently, once I was able to work again after it had shit off on me while driving, it would then not shut off. I could not turn the car off. I took to dealer, and eventually it turned off. It is at dealer currently at time of this writing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531752July 12, 2023
SEATS, UNKNOWN OR OTHER
Driver headrest failed as my wife was driving her jeep. It deployed hitting her in the back of the head causing a slight concussion.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11531838July 12, 2023
SUSPENSION
The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that when the vehicle was taken to the dealer, the contact was informed that the driver’s side rear coil spring was defective. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 16,103. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531863July 12, 2023
SEAT BELTS
My driver side seatbelt no longer retracts, and is not functioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531849July 12, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle sets automatic brake when backing up. The back up camera turns red as if something was blocking when nothing is there. When attempting to go in reverse the car kept stoping on its own and putting the emergency break on. It took multiple attempts to get out of the parking lot and has happened more than once.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531653July 11, 2023
ELECTRICAL SYSTEM
UConnect Screen delamination - cannot adjust vehicle controls since most are managed through UConnect screen. Dangerous situation. Appears Jeep FCA has an issue with 2018 UConnect screen delamination due to bad adhesive making the screen non functional - Jeep is not responsive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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