Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11545138September 18, 2023
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the brake pedal was slow to respond. The driver had to continuously pump the brake pedal to stop the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer for repair under NHTSA Campaign Number: 17V572000 (Service Brakes, Service Brakes, Hydraulic). The vehicle was repaired, but the failure recurred. The vehicle was towed to the local dealer, where it was diagnosed that the brake booster and brake master cylinder needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the repairs were not covered under recall or warranty. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545146September 18, 2023
ENGINE
Water pump has failed at 61, 573 miles. Jeep issued a warranty extension for water pumps in the 2013-2017 models. It appears they have not corrected the defects in their water pumps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545178September 18, 2023
STEERING
The steering wheel locked while making a left-hand turn. A minor accident resulted. Yes, the safety of the driver was put at risk with minor injuries resulting. A complaint was filed with Jeep and a case number was assigned by FCA. Insurance was contacted however it did not cover the cost of damage that caused the accident. The component was inspected by the Jeep representative however they blamed the part failure due to damage to the undercarriage prior to the incident. This damage was done during the transport of the vehicle after the accident due to the difficulty of towing on a flatbed truck with the tires stuck in the full-turn position and the apparatus needed to load.. There were no warnings or indications prior at all. The power steering fluid was full.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11545184September 18, 2023
EXTERIOR LIGHTING
UConnect screen delaminating, changing setting, turning on/off heat, ac, temps, seat warmers, making calls, changing radio stations, all while driving. Unable to use any bluetooth features. All the jumping around on the screen and adjustments while driving is a HUGE distraction and safety concern for distracted driving. Dealers will not replace without charging at minimum $2000, and replacement option is ordering the same unit again, which will eventually have the exact same issues, so not a feasible long term fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545237September 18, 2023
POWER TRAIN
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that occasionally while driving at undisclosed speeds, the vehicle randomly lunged forward and stopped. No warning light was illuminated. The contact stated that he was concerned for his and his family safety while driving. The vehicle was taken to the dealer however, the failure could not be duplicated. The contact was informed by the dealer that the failure was a known issue and was believed to be related to the power train. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544759September 15, 2023
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
The Jeep transmission wont go into gear, loses power ,wont go into reverse, speeds up on its own and doesn't go into drive or losses power
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544818September 15, 2023
UNKNOWN OR OTHER
Faulty rear camera. After 2 days that I bought the car, whenever I put reverse mode, a blue screen comes up saying “camera system unavailable”. Rear camera won’t work. It works sometimes and sometimes the blue screen comes up, even after resetting the screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544440September 14, 2023
ELECTRICAL SYSTEM
Infortament system delamination and ghost touching of the Navigation screen could distract drivers which directly related to driving safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544495September 14, 2023
AIR BAGS
The contact owned a 2020 Jeep Grand Cherokee. The contact stated that while his wife was driving 55 MPH, she collided with a Ford F-150 that ran a red light and entered the lane aggressively. The air bags did not deploy. There were no warning lights illuminated. The driver sustained brain injuries (concussions), and medical attention was provided. There was no reported fire. A police report was filed. The vehicle was towed to a towing lot. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified, but no assistance was given. The vehicle was deemed a total loss by the insurance company. The failure mileage was 55,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11544515September 14, 2023
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that upon entering the vehicle, she noticed that the front driver’s side headrest had inadvertently deployed without warning. The dealer was notified of the failure and the contact was informed that the basic extended warranty had expired. The vehicle was not diagnosed or repaired. The manufacture was notified of the failure and confirmed that the VIN was not included in a recall and that the extended warranty had expired. No further assistance was provided. The failure mileage was approximately 189,184.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544516September 14, 2023
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while the vehicle was parked, the driver's side front headrest deployed, pushed forward, and struck the contact on the head. There were no reported injuries. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 123,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544528September 14, 2023
STEERING
The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving approximately 50 MPH and following a left curve in the road, the steering wheel became stuck, and the contact had to use excessive force to bring the steering wheel back to center after clearing the curve. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent at first but had become a reoccurring failure while driving at various speeds. The contact had taken the vehicle to a local dealer to be diagnosed; however, the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V637000 (Steering). The failure mileage was approximately 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544529September 14, 2023
ELECTRICAL SYSTEM
The control center of the vehicle (radio) comes on and makes calls and also turns on equipment in the vehicle that distracts the driver from driving. If you power it off it will come back on. It controls your phone and navigation and all climate controls in vehicle. Jeep is aware of the problem but will not do anything to fix it. We tell people not to text and drive and this vechicle does it without you knowing which causes eyes to go off the road. We have already experienced a close call with the distracting of a driver
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544584September 14, 2023
UNKNOWN OR OTHER
I was slowing down behind a bus waiting for a kid to cross and my car just shut off out of nowhere and wouldn’t go out of park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544582September 14, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
My car just put on the emergency brakes/forward collision warning while I was driving down the road out of nowhere and slammed on the brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544274September 13, 2023
ENGINE, FUEL/PROPULSION SYSTEM
I have had 2 safety recalls open on my Jeep without remedy for over a year. FCA has failed to do anything putting me and my family at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544398September 13, 2023
SEATS
Headrest deployed without an impact. Plastic locking clip broken. Can’t reset.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544430September 13, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
In Hybrid mode, the transition from gas to battery power is clunky. It surges forward unpredictably and takes a bit to respond when the pedal is pressed. This erratic forward surge has happened several times, including once while my child was drinking water – which spilled all over him. The brakes are hard to modulate and are never consistent. When driving in e-save there is an awful engine noise. I typically only try to drive the vehicle in electric mode, but that only lasts to a point. At higher speeds and/or further acceleration, the gas engine kicks on- loudly- and without warning. There is no consistency in when to anticipate this abrupt change in how the vehicle drives as it happens at different intervals (ranging from 0%-3% battery left). This vehicle drives erratically, and I do not trust myself or my children riding in it. On top of this, there have been at least three safety recalls on this in three months. Therefore, I do not drive this vehicle unless necessary. Thus, $60,000 is basically parked in my garage with minimal to no use. I have even recently updated my insurance to reflect that it is not in use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544024September 12, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Two open recalls on the vehicle (6/9/22 and 6/8/23) that have no repair available. 1. Both recalls can result in immediate and unexpected loss of vehicle power and "cause a vehicle to crash without prior warning" 2. DMV (CA Registered) will not issue current registration tags or paperwork due to recalls being incomplete. 3. Vehicle has had multiple issued related Diesel Engine, including entering into limp mode unexpectedly and incomplete diesel exhaust regeneration which has made it unsafe to drive at highway speeds. I have attempted to call the dealership every month and each time they have no solution as the manufacturer has not released a repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544163September 12, 2023
UNKNOWN OR OTHER
P41 Ignition switch recall was completed on my vehicle 11/2015. Prior to receiving recall notification I experienced no problems with accidently hitting the key while driving. Now I am experiencing great difficulty turning the ignition switch. One of my vehicle keys broke off while trying to turn the car on to drive. Most times I get in the car to go somewhere there is always an issue getting the key to turn allowing the car to turn on. The warranty for the recall has expired and I am very upset that there is nothing that can be done to rectify this problem without having out of pocket expenses. This is very frustrating and I am afraid my last key is going to break off while trying to start vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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