Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11547331September 29, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Fuel line issues, repaired then catalytic converter not working. Somewhere leaking oil. I have read this model is known for emissions, fuel line, catalytic converter issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547427September 29, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
While I was driving with my family on a highway, I deployed the drive assist function that controls the speed of the car and keeps car in lane, out of a sudden the car itself deployed a sudden quick brake without any immenant risk in fron of me ( there was no car in front of my car for at least more than half a mile) this caused a very close threat from being hit by the cars behind me amd all of my family members to be scared and worried and even my wife blamed me for slamming the brakes without any reason. I have scheduled an appointment with the dealer in the coming weeks to have it looked at and fix a recent recall as well as look into another weird noise/sounds that I was complaining to the dealer about in the past but was unable to fix or replicate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547305September 29, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle made left turn with partially obstructed side view and struck a Pedestrian in a crosswalk. Pedestrian impact with center of vehicle (license plate). No Pedestrian Emergency Braking activated. Vehicle brought to the dealer (with LE Reconstruction) - front radar sensor not tracking. Further tests of vehicle with live pedestrians walking in front of vehicle; both from step off curb into bike lane and live pedestrians walking across the front of the vehicle with no alert or apparent tracking. All tests performed above 3mph (5kph) and below 39mph. Test also above 30mph with lane line activation, but did not detect Pedestrian path intrusion. Inside, the AEB for Pedestrian Emergency Braking is ON, with "Warning + Active Braking". See photos. Tested with all three sensitivity settings (Med, Near, Far). Additional: Rear sensors worked while in reverse with a Pedestrian side approach. Bosch CDR/EDR 900 connected, no Pedestrian option illuminated (only Airbag). Further: Tested another Grand Cherokee with similar trim options, on similar tests and it too did not detect or alert to Pedestrian path intrusion.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#11547110September 28, 2023
ELECTRICAL SYSTEM
The screen on the UConnect system in my 2018 Jeep Grand Cherokee recently started delaminating. More recently, it has started to randomly change radio stations or make other "phantom" changes while I'm driving without me touching anything. This is clearly a safety issue as it is very distracting while I'm driving. After extensive research online it appears that this is a very common issue with vehicles like mine and Jeep hasn't done anything to help owners get this issue fixed. I keep my car in great shape so there hasn't been any user damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547126September 28, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546746September 27, 2023
UNKNOWN OR OTHER
U connect touch screen delaminating screen. Causes several distractions while driving. Moreover, It controls heating and defrost system which controls and severely impacts driver visibility in certain driving conditions. Especially during rain, snow very hot and cold weather conditions. It’s a fact that we can’t control the elements. As well the backup camera is affected by disabling backup alerts. It’s over $1k to repair and not covered under warranty. This is a common problem for the make and model vehicle and there are several forums inquiring about the same issues. Statistically this is a problem that’s deserves immediate attention. shortly after my purchase we experienced a pandemic that caused a financial strain. It’s unreasonable for the maker to put the burden on consumers. When they choose produce a products that’s effects the well being of there customers. This is the 4th Jeep I’ve purchased I have never dealt with this until now. so why would they change the vendor unless it was minimizing manufacturing cost making this an ethical issue as well
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546826September 27, 2023
SEAT BELTS, ENGINE AND ENGINE COOLING
My vehicle stalls a lot when driving. At first i thought it was an issue with the tire alignment but i was told by a mechanic that i had good alignment. My car stalls and shakes a lot while speeding up in the highway. I honestly feel unsafe at this point because its gotten worse in a short amount of time. My seatbelts are lose and useless. I love my car but i may change it for a safer option. It is definitely dangerous to go anywhere but it is my only car i have.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546882September 27, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2016 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546884September 27, 2023
SEATS
Headrest failure, it deployed on its own and the base that holds it broke
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546893September 27, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546942September 27, 2023
AIR BAGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES
This is [XXX] . On September 14, 2023 had a very big crash with our 2017 Jeep Grand Cherokee. My husband and Granddaughter were in the crash. Everyone is okay but the Jeep is totaled. At 7:00am, the Jeep accelerated out of control, my husband was trying applying the breaks, but the accelerator over powered the brake system. The car reached speeds of between 74-83 mph based on the Life 360 app our both my husband and granddaughter have on their phones.This occurred in downtown Lebanon KY during the morning school hours. He was unable to stop or slow down the Jeep. It resulted in him running through 2 red lights and 2 4 way stops. He also had to avoid hitting several cars and pedestrians including children. Finally the jeep skidded to the right of the road and hit a telephone pole, a bridge guard rail where the front passenger side tire was torn off, and went up an embankment and hit a tree. The police at the scene estimated the car hit the tree about approximately 50 MPH. No airbags deployed and of course the car is totaled. Our daughter drives our other 2015 Jeep Grand Cherokee and had the same issue a week before this happened but she was on an open road and was able to use the paddles on the steering wheel to disengage the cruise control and get the car under control. Jeep is saying that there is no recall so we will have to pay for the 2015 to be looked at. Of course we are going to do that immediately. The Dealer has engaged a 3rd party from Bosch to retrieve the data from the cars computer system but that has not happened yet. There were no warning lights on, the vehicle is awaiting Chrysler's inspection. The Insurance company deemed the vehicle a total loss based on the photos we sent them. The Police inspected the car after the accident. We have all the service records for both Jeeps. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11546866September 27, 2023
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact leased a 2023 Jeep Grand Cherokee. The contact stated that the brakes were inoperable. While driving in a parking lot, the brake pedal was depressed but the vehicle was slow to respond. The ABS, traction control, and brake warning lights were illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the failure was due to the wiring. The vehicle was repaired, but the failure recurred. The contact stated that upon starting the vehicle at the dealer parking lot, the same warning lights illuminated. The brake pedal was depressed and went to the floorboard. The vehicle remained at the dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 5,364.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546806September 27, 2023
SUSPENSION, UNKNOWN OR OTHER
When turning the vehicle to the left there is a rubbing noise that comes from the front end.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546804September 27, 2023
STRUCTURE:BODY
The front bumper clips do not hold the bumper in place and comes unhooked on both sides while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546508September 26, 2023
SEATS
Both headrests have deployed on there own breaking the safety clip to retract on the driver and passenger side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546540September 26, 2023
SEATS
Passenger headrest spontaneously deployed at a VERY violent force. Will not go back in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546553September 26, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the check engine warning light would illuminate when the vehicle had been driven at various speeds for less than 20 miles. The message fuel injector pump failure was displayed. The failure had occurred in the past and the vehicle was taken to the dealer and the main computer system was replaced approximately 9-month prior to the failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546559September 26, 2023
FUEL/PROPULSION SYSTEM
15 months later, no remedy for HPFP recall initiated in June 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546729September 26, 2023
UNKNOWN OR OTHER
SUV. Stall out no power to gas Padel SUV won't turn off the park light blinking, and won't go in neutral. I have to wait 15 before I can start it back up an drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546539September 26, 2023
SUSPENSION
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part was available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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