Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11542870September 6, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Making left hand turn through 4-way intersection. Car opposite of us also making left hand turn. Our Grand Cherokee collision system thought the two vehicle were going to collide and locked the brakes in the middle of the intersection almost causing a 4 car accident. This is the second time this has happened since purchasing 06/03/23. Driver neck injury sustained. Seeking medical attention. Jeep is currently at the dealership where they are trying to reproduce/diagnose with no success. Multiple online articles found showing complaints of this EXACT issue proving it's not isolated to our vehicle. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11542561September 5, 2023
ELECTRICAL SYSTEM
I was simply driving home from work on 8/30 when all of a sudden I see my alternator smoking. I pull over and let it clear. I then immediately go to auto parts store buy new alternator. Had it professionally installed. Then on my test drive I break down again lose all power Steering etc. I took it to dealership they said it's my power control module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542715September 5, 2023
SEAT BELTS
With just under 40,000 miles on the vehicle, first the front passenger seat belt started to fail to retract, then a few months later the front driver side seat belt began to do the same thing. The dealer says they are out of warranty so it's my dime to fix. I wouldn't be concerned except that this is a huge safety issue, if the belt doesn't retract correctly when put on, it would fail to hold me or my passenger in place during an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542759September 5, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that the vehicle was not included in a recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and determined that the vehicle was not included in a recall. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542754September 5, 2023
UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? This vehicle as well as thousands of other Jeep, Wagoneer, Ram and Dodge vehicles with the UConnect 5 system has a glitch which causes the navigation to reboot. Forums show this is happening in many vehicles to many owners. How was your safety or the safety of others put at risk? When the system restarts, it changes screens unexpectedly which causes the drivers eyes to be drawn to the screen. The driver also has to take their eyes off the road to push a button to get the navigation off the screen. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the dealer's only offer was to 'factory reset' the system, however that only fixed the issue for a day or so. Then it reverts back to 'TomTom Loading...'. The native Navigation system installed in this system is TomTom. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have made many attempts to contact the manufacturer and dealer to get this repaired over the last year only to be told that a fix has not been identified. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Other than the message of 'TomTom Loading...', no there have been no other messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542743September 5, 2023
PARKING BRAKE
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that after parking on an incline and activating the electronic parking brake, the electronic parking brake failed to disengage. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that the rear electronic parking brake actuator had failed due to water intrusion. The actuator was replaced but the failure later reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542601September 5, 2023
POWER TRAIN
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after accelerating from a stop light and driving approximately 45 MPH, the wheels locked up causing the vehicle to abruptly stop, and the vehicle stalled. After restarting the vehicle, the failure immediately reoccurred. The vehicle was later towed to the local dealer however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542493September 4, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I was parked and my car was on and my gas gauge was less the halfway (dashboard indicated about 70 miles left) then my steering wheel started shaking so I turned off the car. I tried restarting the car but it wouldn’t turn on. I got my jumper cables out because I thought the battery had died but it wouldn’t turn on after multiple attempts. I ran to the nearest gas station and got some gas, filled my tank up and after a few attempts my car finally turned back on. Ever since then, my fuel gauge has been wrong. I don’t know if it’s a sensor issue or fuel tank issue but I can’t trust my dashboard or fuel gauge to know how much gas I have. When I fill up my tank to the fullest the most it’ll show me is 300 miles on the dashboard although before it used to be close to 400 miles. Although I wouldn’t label this issue as a direct safety hazard, it is extremely inconvenient trying to guess when I need to fill up gas since the fuel light doesn’t come on anymore. To avoid this issue I’ve gotten in the habit of filling up my tank before levels reach under 100 miles. I have also read many complaints from others having similar issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542495September 4, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was turning at an intersection when I got rear-ended. I do not recall the car stopping right before I got hit, but there is video that shows the my jeep stopped suddenly during the intersection right before I was rear-ended. It appears the oncoming car turning the opposite way got too close causing my automatic braking system to immediately stop my car while I was driving. There is no other explanation as to why the jeep just suddenly stopped as I know I did not press on the brakes myself.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11542509September 4, 2023
ELECTRICAL SYSTEM
Auto start/stop turns car off completely, requiring putting the car in park and manually restarting the car. Causing a possible rear end collision at traffic light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542524September 4, 2023
SEATS
Driver side head rest randomly deployed and hit the back of my head very hard pushing me forward while drive down my neighborhood.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542395September 3, 2023
ENGINE
The oil cooler located on top of the engine intake failed and began leaking oil. The part of the oil cooler that failed was made out of plastic. The top of the engine gets very hot which likely caused the plastic to become brittle and fail. Oil began leaking all over the motor and onto the exhaust pipes. I could smell burning oil and worried it could cause a fire once I realized what was happening. The repair shop said that they fix so many of these and they are not even a dealer, nor could they understand how a recall has not been issued on this item. The component was not inspected by anyone other than the mechanics at the repair shop. The replacement was an aftermarket made out of aluminum and not plastic like the oil cooler that failed. There were no warning lamps indicating there was a problem. When I saw the oil under my vehicle and the smell of burnt oil on the exhaust pipes I brought the vehicle to the repair shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542402September 3, 2023
ENGINE
The driver's side cylinder head failed and engine oil began leaking down the engine and onto the exhaust pipes. The cylinder head was kept by the dealership and is not available for inspection. My safety was put at risk of a vehicle fire from the fresh oil leaking onto the exhaust manifold and piping. I could smell the burning oil and saw it dipping under my vehicle. The dealer did not say that this was a systemic problem, but it is well documented on the internet that this is a common problem from this model (2015) Jeep Grand Cherokee. The component was not inspected by anyone other than the dealership that determined it had to be replaced. The engine light came on letting me know there was an issue with the engine. I brought the vehicle to the dealership within a few days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542415September 3, 2023
UNKNOWN OR OTHER
Transfer case module… Transmission
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542323September 2, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I have had several incidents where the car was not responding properly such as fob key unlocking car, even with brand new battery, I’d have to unlock car manually but alarm would go off for 10min+ then randomly stop and car would allow me turn it on. Sunroof wouldn’t work properly and get stuck. One night ( about 8/12) car lights turn on and off and power gate lift opens randomly and battery catches fire which is extreme danger. Someone was able to put it out in time. This is a fairly new battery. Car has been in dealership for about 3 weeks now and I have been told that the body control module failed causing non stop current to the battery causing it to explode. I am now being charged $1600~ for repair/ parts.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11542033September 1, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542111September 1, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the “4-WD mode Disabled”, and that the Automatic Emergency Braking activated messages were displayed. The vehicle then independently turned off. The contact stated that there were no other vehicles in front of the vehicle at the time of the failure. The contact was able to veer to the side of the road. The contact stated that upon restarting the vehicle, the messages were no longer displayed. The contact continued driving; however, the vehicle failed to shift smoothly into the intended gear. The vehicle was taken to the dealer, where diagnostic codes related to the transmission valve body were retrieved. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542034September 1, 2023
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
As noted on the IIHS.org website, 2022 and 2023 Jeep Grand Cherokee's built prior to April 2023 experienced a fuel tank rupture in the side impact test conducted by IIHS. Stellantis redesigned the underbody structure to correct this issue. This redesign was put in place on vehicles assembled after March 2023. IIHS originally tested a 2022 Jeep Grand Cherokee in October 2022 and identified the fuel tank rupture during the side impact test. However, IIHS did not post this information on their website until almost a year later when tests of the redesigned vehicle were performed, and the fuel tank leak issue had been corrected. Hence, 2022 and 2023 Jeep Grand Cherokee’s built prior to April 2023 have a significant safety concern that IIHS did not inform the public about in a reasonable time frame and more importantly, Stellantis is aware of but has not issued a recall to correct the issue on vehicles that were built prior to the redesign. Please review the side crash results on IIHS paying attention to the 2022 test where the fuel tank ruptured. Brings back memories of the infamous Ford Pinto gas tank design. I am asking for NHTSA to assist in requiring Stellantis to issue a recall on vehicles built prior to the redesign to either modify the vehicle to address the fuel tank rupture concern, or if that is not possible buy back the vehicles. Please contact me by e-mail [XXX] ) of cell [XXX] if you require more information to pursue this issue. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542014September 1, 2023
STEERING, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
While driving 70mph on highway, all lights on dash illuminated, lane assist malfunctioned, wipers went on, blinkers stopped working, vehicle lost speed quickly. Was able to move it off the road, but stopped running before being completely on shoulder. Vehicle would not turn on again in any capacity and hazard warning lights would not function. Needed to have vehicle towed, awaiting final report on issues. No warning was given before this malfunction occured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542010September 1, 2023
SUSPENSION
The vehicle had a recalled for the rear coil springs, took it in for inspection and they gave me a paper at the dealership saying it was placed correctly. After we took it for the inspection my family and I took a trip 6 hours away from home, 15 minutes to getting to our destination the Right Rear Spring detached from the vehicle while driving 45 mph. When the incident happened we all screamed because the vehicle went side to side and got scared even our dog got scared since he was in his kennel at the back of the suv. I’m so thankful nothing happened to us because if my husband would’ve been driving above 60mph we could’ve flipped and got injured. We drove it to the nearest Jeep dealership there was and left our vehicle there to get it fix. We are 6 hours away from where our SUV is at, I’m scared to drive it back home and the same thing happens. I don’t feel safe driving that vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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