Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11546367September 25, 2023
ENGINE
The vehicle above has started a countdown to where the engine will not restart in x amount of miles. I have replaced many parts to remedy the situation and taken to shops, mobile mechanics, etc. nobody can remedy this situation and I am left without a vehicle as it will not restart. The dealership says they’re so backed up and unable to get me in for 2 months. I am left without a vehicle and have no means of getting to my job let alone around.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546463September 25, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
On many occasions, warning lights come on for no reason. The dealer has "updated" software, but to no avail.. Collision warning, stop/start error, throttle body error and more. On the last event we were driving uphill, approx 25 mph, nobody in front of us, and the brakes slammed on with multiple errors showing.. the car then lurched forward with active breaking, stop start error, throttle body sensor all showing up and going away. This happened 4 times on the evening of Sep 15th. The errors and random and intermittent.. They replaced a "secondary" battery at one point, and that did nothing. They told us we needed to drive it for over 100 miles, to charge the battery, but it did not fix the stop/start or any other error. Now it is in the Cerritos dodge dealer and we have a formal complaint filed with Chrystler.. The dealer states they can't find any problems.. During most of the events, the errors and warning lights do not stay on longer than a few seconds. I have one picture I was able to take when the warning lights stayed on a little longer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546280September 24, 2023
UNKNOWN OR OTHER
Entire front leather dash has delaminated and separated by bubbling up from the original glue not holding. Also, the exhaust resonators (both sides) on my 2018 Jeep Grand Cherokee SRT is bad on both sides and blowing out fiberglass from my exhaust pipes all over the backside of my car. I’ve read on multiple forms that several customers have encountered the exact same issues on their Jeeps as well. Is this issue being addressed and covered by the manufacture? If so, I definitely would like this to be taken care of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545994September 22, 2023
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545992September 22, 2023
SUSPENSION, STEERING
The contact owns a 2023 Jeep Grand Cherokee. The contact was informed that the vehicle was included in NHTSA Campaign Numbers: 23V352000(Steering) and 23V413000 (Suspension) however, the parts to do the recall repairs were unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545788September 21, 2023
SEATS
While driving in town my passenger side seat headrest exploded suddenly making a very loud noise causing me to think something had hit my vehicle which caused me to swerve in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545829September 21, 2023
AIR BAGS
The contact owned a 2020 Jeep Grand Cherokee. The contact stated while driving approximately 15 MPH, the vehicle in front of the contact had lost control and ended across the lane. The contact stated that the road was a gravel road and the driver of the other vehicle had created a dust cloud that obscured the vehicle. The contact stated that her vehicle crashed into the other vehicle on their passenger side front door. The contact stated that as her vehicle's driver's side front end crashed into the side of the other vehicle, the air bags had only partially deployed once the contact's vehicle had stopped forward momentum due to the crash. The contact stated that her driver hit his head on the windshield and his chest hit the steering wheel. The contact stated that he was not cut only bruised on the forehead and chest. The contact stated that the shoulder strap of the front passenger seat belt had caused bruising on her left shoulder and rib cage and she was in pain. The contact stated that emergency services transported her to the emergency room for evaluation and later her driver drove himself to the emergency room for evaluation. The police were on the scene and filed a report. The contact stated that both vehicles were not drivable and her vehicle was towed to an impound lot. The contact said that her insurance provider declared the vehicle a total loss and had determined that the air bags had not deployed as designed. The manufacturer had not been informed of the failure. The failure mileage was approximately 16,273.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11545885September 21, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545928September 21, 2023
UNKNOWN OR OTHER
I was never sent anything regarding my recall, so I’m kind of upset now it’s been since June 8th, apparently, since recalls been made and now come November my insurance is going to 138. I can’t afford that with daycare and other expenses. I’m going to jeep dealership tomorrow! And going to Speak to supervisor. But please make this right it’s utterly unacceptable to have said in USAA AP THAT MY INSURANCE IS INCREASING DUE TO NEGLIGENCE OF THE DEALERSHIP to inform me of my recall. I have two kids and not a happy momma right now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545538September 20, 2023
AIR BAGS
On or about December 15 2020 my wife was on her way to work and hit a water puddle and hydroplaned at 60 miles per hour and lost control and hit the wall head on at 55 mph and no airbags deployed I have the car in my front yard
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11545568September 20, 2023
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed to the dealer where it was diagnosed that an unknown part failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that on a separate occasion, while attempting to start the vehicle, the engine failed to turn over. No warning light was illuminated. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 136,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545652September 20, 2023
UNKNOWN OR OTHER
While changing the tire on my vehicle, the jack shot from under the right rear passenger area of the car to the front center of the car. This happened while the vehicle was raised and the tire was removed, this caused the right rear brake rotor to fall on the asphalt parking lot. Luckily no part of my body was under the vehicle at the time, or i could have been killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545659September 20, 2023
FUEL SYSTEM, DIESEL, ENGINE
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel lines and filter. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who diagnosed an additional failure with the fuel injectors. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel), and the VIN was included. The manufacturer was notified of the failure but offered no assistance. The contact was informed that parts for the recall repair were not yet available and that the failure was not related to the recall. The failure mileage was 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545666September 20, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE, VEHICLE SPEED CONTROL
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving forward into a parking space the brake pedal was hard when pressed and the vehicle suddenly experienced unintended acceleration and crashed to the side of a building. After the incident, it was discovered that the front brakes had seized and the vehicle was undrivable. The contact indicated that during the crash the collision avoidance feature did not active. The vehicle was towed to the local dealer. A police report was taken at the scene. No injuries were reported. The manufacturer was notified of the crash and an engineer was sent to examine the vehicle. No further information was available. The failure mileage was 35,800.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11545672September 20, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545685September 20, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
My vehicle in the last 2 days has randomly shutoff completely while driving on the highway. I was able to place in neutral, then restart the vehicle thank goodness without being rear-ended or a collision. The vehicle has been repaired before (NHTSA Campaign ID: 19V813000) and (Chrysler's recall number V62). The vehicle at this point I fear is too dangerous to drive. I am going to have the car towed to the dealership in hopes of reinstalling the fuel pump relay hack. There are many of the same complaints online from other drivers with the same vehicle. Something else needs to be done about this soon before someone gets killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545337September 19, 2023
UNKNOWN OR OTHER
The U CONNECT screen is de-laminating and this is leading to ghost presses on the screen. If my phone is connected, it will start randomly calling people. The entertainment system will change inputs, stations or tracks at random - allowing up to 4 seconds before switching. The automatic climate control will change fan speeds and function constantly. The GPS navigation screen will not stay up and tries to reroute while driving or switch to another function. This is not just an glitch every once in a while, this is constant change - I have a 20 second video showing the screen changing to the climate controls, turning off the auto function, change fan speeds 4 times, change the vents being used then going back to auto and then changing the screen to the media screen and then putting the time change up. My kids are saying the car is possessed. This behavior is very distracting to the driver and is a hazard. Other safety issues include not being able to use navigation to get to an unknown location and not being to use hands free calling. Does not matter if the car is moving or stationary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545520September 19, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THIS VEHICLE WILL NOT MOVE (INTERMITANT PROBLEM) AT TIMES WHEN THE VEHICLE IS PLACED IN DRIVE OR REVERSE. THE GEAR SHIFT CONSOLE AND DASH WILL FLASH AND THE VEHICLE IS RENDRED USELESS. I HAVE TO TURN OFF AND RESTART THE VEHICLE TO RESOLVE THE PROBLEM. TEMPORARY FIX. IT KEEPS HAPPENING. THIS VEHICLE HAS BEEN IN THE SHOP 3 TIMES (DEALING WITH THIS ISSUE FOR OVER A YEAR). NOONE KNOWS WHAT THE PROBLEM IS. NO CODES ARE THROWN. JEEP HAS BEEN CONTACTED. SEVERAL FORUMS I HAVE LOOKED AT ONLINE STATE THIS PROBLEM WITH NO RESOLUTION. THE PROBLEM IS SOMEONE IS GOING TO BE KILLED OR SERIOUSLY INJURED. WHEN IT LEAVES ME STRANDED IN AN INTERSECTION, WHICH IT DID, I HAVE A MAJOR PROBLEM. A RESOLUTION HAS TO BE FOUND. ITS NOT ALLOWING ME TO UPLOAD VIDEO. I DO HAVE VIDEO OF THIS HAPPENING WHICH HAS BEEN SHOWN TO THE DEALERSHIP AND THE ADJUSTER OF MY EXTENDED WARRENTY COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545132September 18, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while the accelerator pedal was depressed there was a delay before the vehicle responded. No warning light was illuminated. The dealer was notified of the failure and scheduled an appointment. Additionally, the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle had not yet been diagnosed or repaired. The failure mileage was approximately 140,000. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545133September 18, 2023
STEERING:RACK AND PINION
The contact owns a 2016 Jeep Grand Cherokee. The contact stated while driving approximately 40 MPH, the power steering warning light illuminated, and the steering wheel became difficult to turn in either direction. The vehicle was later towed to the local dealer who diagnosed that the steering rack and pinion was faulty and needed to be replaced. The vehicle was then towed to an independent mechanic who replaced the steering rack and pinion, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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