Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11615246September 18, 2024
POWER TRAIN, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I was driving the car moving in reverse to exit my driveway. I placed the car in Park and while the engine was running I exited the car. Upon exiting the car, the car immediately started to roll forward and crashed through my garage door leveling it to the ground. The car continued moving forward into the garage and came to a stop blocked by built in shelving at the back end of the garage. I could have been injured had the car started to roll while I was exiting the car or had some been in front of the car. No warning lamps or messages prior to the incident. The car has a safety feature if moving in Drive or Reverse and the driver door is opened the car shifts into Park. That feature failed. The car was inspected by a Hyundai dealer and claim no error codes found and dismissed any other information as provided in this report
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11615245September 18, 2024
VISIBILITY/WIPER
Vehicle sun/moon roof exploded/shattered while driving on the highway with no apparent external cause. Sunroof was closed, driving middle lane, slightly below speed limit. Fortunately the material blind was closed otherwise the glass could have struck the occupants. Drove to manufacturer dealership who insisted it was a stone and not a manufacturer defect and to claim through insurance, which means a $1000 excess. I know this happens on various vehicles, noted on many forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615061September 17, 2024
ENGINE
On [XXX] I was driving down a busy 4-lane in Los Angeles and my engine suddenly died. There were no warning signs like indicator lights or warning noises. It was traumatic and frightening and I thought I was going to be struck by a car or truck. I had little control over the car-it would not accelerate to get out of the road lane. I was coasting, stopped half toward the side of the road but still sticking out in the road lane and was terrified I'd get hit by another vehicle from my back driver's corner. Cars and trucks that were traveling at normal speed were trying to avoid a collision with me and swerving around me, putting myself and others at risk for serious injury or death. I had had all the systems updated 2 years ago at a HMA, Hyundai dealership as I was directed, which included the KSDS (Knock Sensor Detection System). Dealer said it was to warn me of possible engine noise and issues. I never got any warning. I was NEVER told by anyone including Hyundai or any regulatory agency that the engine could suddenly fail as I'm driving the car OR I WOULD NOT HAVE BEEN DRIVING IT! There were never any warnings at that time or any time that anything was wrong with the vehicle. The car was towed to a Hyundai dealership and they diagnosed the problem on 8/28/2024 as a failed engine bearings clearance test at 63Kmiles. I kept all maintenance records, all done timely and properly with full synthetic oil. The components were assessed by the Hyundai dealership in communication and with guidance through HMA, Hyundai Technical /Techline confirmed failed engine bearings clearance test. My engine was not making any noises beforehand at all, and no engine warning light or sounds gave any warnings to be cautious or do anything other than drive normally. I was told I need an engine replacement. A Prior Approval for the engine replacement was started on 8/28/24 and sent to HMA, Hyundai. 9/17/2024, I still don't have engine replacement, dealer refuses to give records. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615079September 17, 2024
ENGINE
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving 65 MPH, the vehicle stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was towed to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615108September 17, 2024
ELECTRICAL SYSTEM:HORN
Well i have this a year and the horn went a month ago. I also have a hyundai Kona 2022 and it has had the horn replaced twice. Its a common issue with hyundai and safety issue especially where we drive in a city full of new college students from out of town snd people make erratic moves and safety concerns. It is a required part on a car and now this will be the 3rd time i need to replace it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614785September 16, 2024
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
Brand new vehicle purchased through Clement Hyundai. Within a couple hundred miles, multiple times vehicle goes into neutral on its own while driving. Have to stop the vehicle and turn off engine to try to get it into drive to get off the road. Takes several attempts to get into drive. Major safety hazard! Repaired once by Jefferson City Hyundai. Same problem happening again. Car not drivable as it is a safety concern. Have found multiple online forums wherein people are having the exact same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614879September 16, 2024
SEATS
The contact owns a 2018 Hyundai Santa Fe. The contact stated that while the vehicle was parked, the contact became aware that there were holes underneath the front driver’s and passenger’s side seats. The vehicle was taken to a dealer and the seats were removed; however, the seats were not replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614566September 14, 2024
ELECTRICAL SYSTEM, POWER TRAIN
It started in April 2024. After the dealership performed an oil change we heard a strange noise whenever we accelerated. The dealership said it was either the transmission or the hybrid motor and both were on back order (usually an indicator that these parts are in great demand). After several weeks both parts arrived but they only replaced the transmission because that took care of the noise. A few days after we got the car back, we heard a clunking sound whenever we shifted. I tried to take the car to a different dealership but they said we had to return to the place that installed the transmission because bolts were missing. We went back to that dealership and they said no bolts were missing but they did need to be tightened. After that the clunking stopped, however, the next day we started experiencing other problems. The check engine and master system lights came on and the car would hesitate when accelerating. This was extremely dangerous when we were on the freeway and/or trying to accelerate from a traffic signal. Also, it had trouble shifting into reverse. The dealership said the codes were indicating the hybrid system battery needed to be replaced. The car has less than 20k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614583September 14, 2024
SERVICE BRAKES
The park break keeps turning on by its self, rather I'm driving or sitting at a light or stopped at a stop sign. Putting me and my passengers as well as the other motorist on the road at risk for collision.There is an orange EPB light that never goes off that came on about two months ago, and the emergency park break started being engaged without me engaging it after last driving the car, every time I get back in the car. A red park break light comes on and continously blinks and that has been happening for the last month and a half. The breaks lock and I have to keep pushing the park break disengage button and turning the car off several times to get it to disengage at some point, while in traffic. I haven't had this problem checked out yet, because it is so costly, but I plan to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614610September 14, 2024
ENGINE
Engine shuts off and slows down while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614636September 14, 2024
SERVICE BRAKES
None
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614616September 14, 2024
ELECTRICAL SYSTEM
I have a problem with the horns on this vehicle. The horns have been replaced by the dealer 5 times so far and they are out again. THE HORNS LAST ABOUT 1 TO 2 MOUNTHS. There is no warning that the horn stopped working, and if it's needed in an emergency to avoid an accident and doesn't work, myself and others could get hurt. This is ongoing problem that should to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614115September 12, 2024
ENGINE
The engine in my 2017 Hyundai Santa Fe malfunctioned due to issues with the connecting rod bearings, a known defect for this model. While driving on the highway, the engine began to slow down and fail, creating a hazardous situation that jeopardized my safety and that of other road users. A diagnostic performed at World Car Hyundai South confirmed that the problem was with the connecting rod bearings. Despite the severity of the issue and the fact that it is a documented problem with this model, Hyundai's Goodwill Program and warranty did not cover the engine replacement. The manufacturer cited missing maintenance records from previous owners as the reason for denial. I provided comprehensive service records for the vehicle from the time it was in my possession. The refusal to cover the repair based on the absence of previous records on Carfax overlooks that previous owners may have used service providers not reporting to Carfax. Additionally, there were no warning lamps or messages before the engine failure. Hyundai's decision to deny coverage, given the known defect in this model, suggests an attempt to avoid responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614166September 12, 2024
EXTERIOR LIGHTING, ENGINE, VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2007 Hyundai Santa Fe. The contact stated that while driving at undisclosed speeds with the cruise control activated, the cruise control failed to disengage when the brake pedal was depressed. The contact pulled over, placed the vehicle in neutral, and restarted the vehicle for the cruise control to disengage. The check engine warning light was illuminated. The brake pedal was depressed, but the brake lights failed to illuminate. The contact received notification of NHTSA Campaign Number: 09V122000 (Exterior Lighting); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was 82,500. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613909September 11, 2024
UNKNOWN OR OTHER, POWER TRAIN
My car just stalls at a stop ligth , no check engine light, no warning, and takes several attempts to start. It happened 3 times in two weeks one of those time while in the highway. One a the stop ligth and one driving in the neighborhood.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613675September 10, 2024
ENGINE
Knock sensor failed while it was raining and at highway speed and caused the vehicle to slow and jerk. After further investigation this has been a recall issue for several years , but Hyundai still has a problem with their Knock sensor and no recall on the 2020 Santa Fe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613852September 10, 2024
ENGINE
Engine was replaced in Feb. 2020 as part of the 162 engine recall. Car engine completely shuts down while driving and cannot be restarted for 20 or so minutes. This leaves me stuck in traffic with no ability to move the car. The new engine only has 40,000 miles on it. Dealership first said it was an issue with the engine and valves but when I wanted them to pay, they said the car is fine and passes all inspections. The check oil light and engine light come on when the engine stops, but they are not on prior to the engine stalling. I have made three visits regarding this - 1 to my personal mechanic and two to the Hyundai dealership. I filmed a video of the stall but it is too long to upload.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613892September 10, 2024
UNKNOWN OR OTHER
One of the 2 horns has stopped working. After checking the Hyundai Forum website, I've found that one or both horns has suddenly went dead on not just Santa Fe's, but virtually all Hyundai models across the board. This seems to be a widespread defect. This is very dangerous because the cessation of operation is sudden and without warning (ie, no dashboard warning light). If there is a need for the driver to sound a horn in a time of danger there may be absolutely no way to give a warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613194September 7, 2024
POWER TRAIN, ENGINE
While the car was in park, we used the auto start feature to get the A/C going as we walked to the car. We heard a loud popping sound then shut the car off. My husband looked under the hood to look around for what could have made the noise and asked me to start the car. When I did, the car started moving forward on it's own with my husband standing in front of it and our 3 kids in the car to witness, which was scary but fortunately nobody was hurt and we were parking and not in traffic. I was able to use the brakes to get it to stop moving. We drove it about a mile and when attempting to put it in park, it prompted me to use the parking break because the Park function wasn't available. When I attempted to put it in drive, it flashed through all of the gears before saying, "Shift gear malfunction" then "Service Immediately." I used the parking break and was able to turn the car off after a few attempts of it going into accessory mode. This was 30 days after purchasing the car brand new with 10 miles on it leaving the lot. We found the safety recall posted online on July 8th, but were not informed by the dealership.The dealership didn't have a loaner to provide, so we had to pay out of pocket for a rental car for 7 weeks before they finally provided a loaner for the final week before it was repaired 60 days later. We were told there was no ETA on when the parts would be received, but we had to call the Service Advisor or go in person because they were not responsive by phone or email. The transmission, software and battery were replaced. We are pursuing a buyback. No consumer of a new vehicle should be expected to pay their car payment for a new vehicle while also renting a car. Our reimbursement from Hyundai's Corporate office is still pending. The official safety recall notices came within the last week of the repairs being completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613053September 6, 2024
SEATS, SEAT BELTS:FRONT:WEBBING:STITCHING
I was rear-ended and the driver's seat did not maintain it's position and fell into the seat behind it.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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