Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11618527October 7, 2024
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I have been notified that I am in need of a new engine due to possible complete engine failure which is on the near horizon. I have the Lambda II V6 3.3L engine. It is knocking, making noises, hesitates to go, feels like it will stall out at all speeds, and is scaring me terribly. My certified local mechanic replaced a part for failed emissions, which cost almost $900. However the check engine light came back on. They stated I must go to Hyundai because they did not believe they could fix the car as it required a new engine. I took it to my Hyundai dealer, where my contact stated yes it should be covered as it was having the issues as have been identified with this engine. He later came back and stated his managers would not let him put through the claim, and said my estimate was now a whole new timing system at a cost of $4600. My car has less than 83,000 miles on it. My previous Hyundai is still running at 200,000 miles, so yes, I take good care of my vehicles. This is an early equipment failure on the part of Hyundai and Kia that they are now owning up to. I drive on busy 4 lane local roads, and I am afraid of this engine failure. Also, when I did take my Hyundai into the dealership, they did not have the ABS part needed for the recall. I was told it would be in within a couple of days. I have not been contacted back by them if it is in and to schedule me an appt. This is a huge failure in itself! I did make a claim to Hyundai Customer Care, that stated it was out of warranty. Today, I have my car at a 3rd automotive mechanic in the area to get a 3rd opinion. He has a minor timing issue code P0018 that emissions still kicked out once I finally got it passed. I am waiting to hear what he has to say regarding my engine with no beforehand knowledge of what I know so far. If my car catches fire or breaks down or seizes up on a busy road, I don't think that will go safely at all. I am very concerned for my safety and that of others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618549October 7, 2024
ENGINE
The issue I have is related to the transmission and exactly what is outlined in the Hyundai Santa Fe recall 236. My car was not included in that recall though. But the problem is exactly the same.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618349October 6, 2024
ENGINE
* Engine seized . No warning . No check engine light until i pulled over on the highway. *My safety , my child's safety and everyone behind me on the interstate had to avoid my rapid deceleration/ * vehicle has not been towed in yet, it will be as soon as the dealer lets me know they will see it *No lamps or bulbs. car seized and lost power
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618365October 6, 2024
ELECTRICAL SYSTEM
The vehicle has a digital instrument panel. Today the instrumental panel started flickering, sometimes all warning lights will flash, and then the panel will go completely black/blank while driving. Sometimes a red "NO SIGNAL" warning will flash across the screen. When this happens, there's no speedometer, engine temperature, or any information about the vehicle. This vehicle is 1-month old and has about 1300 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618243October 5, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
My 2014 Hyundai Sonata is subject to the recall campaign for the 2.0L and 2.4L Gasoline Direct Injection (GDI) engines. Since June 24, 2024, the vehicle has exhibited multiple issues: 1. Check Engine Light: The check engine light is continuously on and blinking, signaling that the vehicle is unsafe to drive. Diagnostic codes retrieved include P0140 (O2 Circuit), P0172 (System Too Rich), and P0126 (Knock Sensor Circuit). While the P0126 code pertains to the knock sensor, there has been no definitive diagnosis to determine if the issue is isolated to the sensor or indicative of a deeper engine problem. 2. Engine Power Issue: The car experiences jolts and kicks back during acceleration, along with intermittent lack of power. Furthermore, an independent mechanic performed some tests on the engine, determining that it runs too rich. After the second white smoke through exhaust incident, the vehicle struggles, and often does not reach, 60 MPH; aligning with "Reduced power and/or hesitation" (case #2) in the recall campaign. 3. Exhaust Smoke: On two separate occasions, within a month, white smoke has been observed exiting the exhaust. Engine oil has been below 3/5 empty each time. No oil leak found; must be exiting through exhaust. Despite qualifying for the recall, the Hyundai Colorado Springs dealer has refused to inspect or replace the engine as required. These ongoing issues pose significant safety risks, including the potential for unexpected engine failure and loss of power while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618252October 5, 2024
VEHICLE SPEED CONTROL, ENGINE
My vehicle made 3 ringing sounds and began to decelerate from 67mph to 0 in less than 2 minutes. I had to pull over quickly to avoid getting rear ended. This incident happened twice already. I took it in to the dealer and they were not able to recreate what happened. This occurrence happened 2weeks ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618052October 4, 2024
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2012 Hyundai Santa Fe. The contact stated that the vehicle was experiencing electrical failures. The contact stated that the 12 Volts battery was replaced several times. Additionally, the contact stated the battery terminals were corroded only few weeks after the battery replacement. The vehicle was taken to several independent mechanics, where the cause of the battery failures could not be determined. The battery was replaced; however the failure persisted. The vehicle was not repaired. No further information was provided. The manufacturer was not notified of the failure. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617604October 1, 2024
SERVICE BRAKES, ENGINE
Driving on a slight upgrade, lost power and smoke started to come out of the vents and from under the hood. Had no brakes and by the time we were able to drift to a stop, the engine compartment was on fire. There was no warning lights. Witnesses saw fire under the car while we were coming to a stop. The car and all contents were totally consumed. Following some research on NHTSA vin decoder we found that this car has the same engine (GDI THETA II) that has been involved in many fires and is involved in class action suits. Even though this car has the same engine, it was never recalled. That may indicate that there are other cars out there that may have the same problem but have not been informed.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11617486October 1, 2024
UNKNOWN OR OTHER
SAFETY ISSUE: EXPLODING SUNROOF While driving my 2023 Hyundai Santa Fe Limited to work approximately at 6:15AM CST on 9/30/2024 on I-170 southbound in St. Louis, MO, the panoramic sunroof exploded. Car systems did not contain an indicator light or alert that the sunroof was stressed and about to explode. No debris (stone, rock, tree branch, item falling off a car or truck) or falling bird causing this sunroof damage. After the sunroof explosion, I continued driving. No other damage to my automobile or any other car on highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617311September 30, 2024
POWER TRAIN
The contact owns a 2023 Hyundai Santa Fe. The contact stated while driving approximately 35 MPH and attempting to accelerate, the vehicle failed to respond or accelerate as intended. The vehicle started to decelerate and lost motive power. The contact steered the vehicle to the shoulder and parked the vehicle. After restarting the vehicle, the failure was self-corrected, and the vehicle operated normally. The contact stated that the failure reoccurred several months later. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was not repaired. The failure mileage was 9,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617279September 30, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
The media screen console part of my 2024 Santa Fe has been glitching since July. Dealer has already looked at it and said there’s nothing to fix… now the screen flickers AND the audio glitches over and over the same few seconds.. then turn the car OFF and the audio stays playing over and over. Cannot turn off the media console or adjust volume. Screen goes out when using backup camera. I mostly have videos of these issues as you can’t tell in photos what’s wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617057September 28, 2024
ENGINE
Engine suddenly stopped working on the highway, we towed the car to the garage and they mentioned that the crankshaft was misaligned and that the engine must be replaced. We were good with our oil changes over the life of our ownership of the car. It only has 119K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616406September 25, 2024
LATCHES/LOCKS/LINKAGES:TAILGATE:LOCK
The contact owns a 2005 Hyundai Santa Fe. The contact stated that the tailgate failed to open while using the tailgate handle. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616435September 25, 2024
POWER TRAIN
At approximately 1500 miles on the odometer, I started to receive a warning roughly one out of every 3 times I started my 2024 HYUNDAI SANTA FE. The warning would flash red and read "Transmission System Error!, Check transmission oil immediately" and would refuse to move out of first gear, revving to approximately 5000 RPMs. The onboard vehicle diagnostic system reads all systems NORMAL when performed and this error requires a vehicle restart to clear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616351September 25, 2024
UNKNOWN OR OTHER
The vehicle's software update initiates upon start-up without the option to delay to a different time. The three updates I've received this year have taken 20-30 minutes each to complete, while I'm traveling. These updates disable hands-free calling, all media and GPS. I can't confirm if any other vehicle safety components are disabled. I don't use them. I contacted my dealer and they stated that's how it works, and there is no option to delay the update. When the update initiates it states the update can continue without the vehicle "ON". Wouldn't it be safer to have the ability to schedule it to a later time when the vehicle isn't being used? Similar to a cellphone update?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616013September 23, 2024
ELECTRICAL SYSTEM, POWER TRAIN, FUEL/PROPULSION SYSTEM
Vehicle was being driven at highway speeds and suddenly lost the ability to accelerate with a "Check Hybrid System" warning. After pulling to the side of the interstate, car was shut off and restarted and brought back up to 40 / 50 mph when the same issue occurred with a lack of ability to accelerate and a "Check Hybrid System" warning. The issue appears to be related to some portion of the hybrid drivetrain. Car was then towed but two mechanics (one independent and one Hyundai dealership) could not replicate the issue and the vehicle system did not store any codes or history of the incident. The safety of the driver was put at risk by lacking the ability to accelerate on a major interstate, leaving the driver stranded for two hours waiting on a tow truck on the side of a busy interstate with traffic moving at speeds up to 75 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615734September 21, 2024
ENGINE
I am filing this complaint regarding my 2015 Hyundai Santa Fe Sport, which recently suffered engine failure due to an unresolved issue related to error code P1326. The check engine light began flashing, and despite multiple visits to my local Hyundai service center (Gateway Hyundai Nissan in Fargo, ND), the problem was not properly diagnosed or repaired, resulting in catastrophic engine damage. The vehicle has a branded title, but I have confirmed that, according to Hyundai's warranty policies, recalls and campaigns are still applicable to branded vehicles. Hyundai has issued a recall for engine defects associated with error code P1326, yet the service center has refused to replace the engine under this recall. Instead, they are insisting on an out-of-pocket repair cost of $9,300.56, even though the engine failure is a result of the defect addressed in the recall. This failure occurred while I'm driving with my wife and 9-month-old infant, which posed a significant safety risk. Had the service center properly addressed the issue during my earlier visits, this situation could have been prevented. I am filing this complaint to request that Hyundai be held accountable for the engine replacement as part of the recall and to prevent further safety risks for other drivers experiencing this defect. I respectfully ask the NHTSA to investigate Hyundai’s handling of this recall and ensure that customers with branded vehicles are not unfairly denied critical safety repairs. The manufacturer must ensure that engine replacements under the recall are carried out for all affected vehicles, regardless of their title status, to prevent dangerous road situations. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615631September 20, 2024
UNKNOWN OR OTHER
I purchased a 2023 SantaFe brand new mid-January, In June I noticed an issue with the car. I called Steele Hyundai in June to get an appointment and was told by Margarita that they didn’t have availability until September. REALLY. So, I went online and filled out an appointment and got an earlier appointment for August. Crazy Right? I then contacted Hyundai corporate to file a complaint, and was given a case number and Tina is the case worker. I brought the car in on [XXX] and left it there till [XXX]. Problem ended up a transmission needed replacement. WOW, quality!! I picked the car up on that Friday and it sat in the garage during labor day weekend. I first got back in the vehicle on Tuesday, [XXX] and knew immediately it wasn’t fixed. I decided to go to a different dealership for service World Car Hyundai in San Antonio and made an appointment for [XXX]. I called [XXX], spoke with Todd and explained needing a loaner. He asked me what I was bringing it in for, told him I had the transmission replaced. He said to give it a week to get the computer to adjust to my driving. SAY WHAT? So, I did and no bueno. I called again on Thursday, [XXX] to bring it in to World Car and spoke with Justin and made an appointment for Tuesday [XXX]. On Saturday, [XXX], we took the car to Austin for my husband to determine what he thought, he said, “this car isn’t drivable”. On Monday, [XXX], I cancelled my appointment for World Car because Todd said Steele knows the history of what work they did, and it would be best. My husband dropped the car off at Steele on Monday without an appointment. The service director Rene is familiar with my vehicle and today when I called him about the car, he said it’s the TRANSMISSION AGAIN. My question is what is wrong with the quality of the engineering or the quality of the service technology. I DON’T trust this car, I need a SOLUTION. I need an answer. I need you to fix this problem with this C INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615547September 20, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
The forward collision warning system engages and slows the car, often very abruptly, when on the highway and only when cruise control is on. It happens after we have been on the highway for a few hours, thus the dealer cannot reproduce the incident. It happens a few times on every road trip and is very disturbing when there are no other vehicles or obstacles in the road or nearby. We have reported this to the dealer several times and they can find nothing wrong. I provided a photo to the dealer of the dashboard showing the cruise control on, the forward collision system DISENGAGED, and the forward collision warning activated. Dealer states they have recalibrated the system but can replace no parts unless a part is found to be faulty. The latest suggestion yesterday from the dealer was to "get out" of the car before the issue gets worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615382September 19, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving down interstate at 70 mph and car started to brake while foot on gas pedal. Would not go…red brake alert came on. Luckily no other car in left lane and pulled off to side of road. Car would not drive. Called tow truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Santa Fe