Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11609933August 21, 2024
ENGINE
Engine failed due to metal shavings and oil consumption issue. CHeck engine light came on and I immediatley took for service. IT has been examined by car dealer who got approval for 90% of engine replacement. Feel it should be 100% and fall under 11006230 and be covered 100%
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610047August 21, 2024
VISIBILITY, VISIBILITY:GLASS, SIDE/REAR
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609304August 19, 2024
STEERING, SERVICE BRAKES
ABS and traction control lights always on. Dealership stated a faulty right rear wheel bearing sensor faulty was the cause and needed to be replaced. This caused a problem with the ABS and traction control systems. Hyundai has issued a recall for ABS/traction control for my vehicle's make model year, but not my exact trim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609419August 19, 2024
ENGINE
We were driving through our neighborhood at about 25 mph and we heard a slight knocking noise and then the engine shut off, no warnings or lights, just engine failure. The electronics worked, but car wouldn’t start. Had it towed to a local mechanic where he said the engine is seized. We were thankful this happened at a low speed in a safe place, can’t imagine how awful it would have been if we’d been going 75 mph down the 4 lane interstate. Of note, we have always kept the vehicle current on oil changes/maintenance. Prior to this, the car drove great! Never had any issues that would point to impending trouble.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609218August 18, 2024
ENGINE
car started doing a weird noise. car checked at dealership, mentioned that it was probably the engine but that there was no engine light on. Car released back to us since no warning light was on. Engine died about a week later while driving (luckily, we were in a parking lot and our kids were not in the car). vehicle has been at dealership for more than 3 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609251August 18, 2024
ENGINE, POWER TRAIN
My vehicle has been having repeated issues within 2.5 years of my purchase. Initially it was the transmission and Hyundai service center with poor customer service kept the car for almost 20-25 days before replacing the vehicle. Now, I have picked up the vehicle for less than a week and I get another Powertrain DTC code P030100 and check engine light on. Hyundai service centers are worst in the country, very poor customer service. I have to take my caribou 100 miles away to a different service center because the in town service center wouldn’t even look at the car and says has no appointment. I have to drive the car for about 100 miles with engine light on which poses a major risk to the car and myself to even ben able to get the car service done under warranty. The company advertises best warranty in the industry but makes it hard to fix the vehicle under warranty. Please stay away from buying an Hyundai in future. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609097August 17, 2024
ENGINE, UNKNOWN OR OTHER
Current mileage is 80,000. For the last 30,000 miles the engine oil burns or leaks within a month of it being changed. When I return to the shop to get yet another oil change. They investigate for leaks and find nothing. They end up topping it off vs charging me. As I barely put a hundred miles on the vehicle since the last change. Even when I barely drive between oil changes, I end up checking the stick frequently to ensure it’s not leaking or burning oil until the next change. Yet it always does. It also randomly acts like it doesn’t want to start. Doesn’t matter if it’s cold, hot or normal kind of day. Take it to dealer or auto repair shop for a diagnostic check and nothing is found. They check the starter, circuits, battery, and alternator. Nothing. This happens multiple times a yr. I’ve never owned a vehicle that does this before. Even my old 200+ mile vehicle never did this. This Hyundai is only 7 yrs old and under 85,000 miles. It’s baffling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608948August 16, 2024
ENGINE
I purchased a used 2013 Hyundai Santa Fe from a Dealership in January and the engine locked up in July. I originally had the vehicle towed to my ASE Certified Mechanic and they advised me the engine was locked up and also that there was a RECALL on this model year's engine. I then had my Santa Fe towed to the local Hyundai dealership, King Hyundai. There is a Recall on the engine and I entered my VIN# on Hyundai's website and it said my vehicle was AFFECTED under the "Sonata and Santa Fe Sport Engine Recall". I had it towed to King Hyundai in Deerfield Beach, FL. They initially denied my claim and requested prior Maintenance Records which I did not have because I recently purchased the vehicle. They said they needed prior records, so I was able to obtain the records from CarFax and it showed my vehicle was also maintained at the same King Hyundai dealership on a regular basis. I filed a claim with Hyundai Corporate and they are giving me the run-around and denying my claim. I did not drive the car excessively as it only has a 4 cylinder motor and it was not neglected. There was a $210 Million dollar fine against Hyundai by the NHTSA in 2020 for their handling of this EXACT SAME issue: the handling of the engine recalls on this same Model year Hyundai Santa Fe and they are still doing what they were fined a $210M Civil Penalty for doing a few years ago, so obviously they did not learn their lesson. The Hyundai consent order is for three years, with an option for NHTSA to extend for an additional year. “Customer safety is our highest priority and we are taking immediate action to enhance our response to potential safety concerns,” Brian Latouf, chief safety officer, Hyundai Motor North America said in a statement. “We value a collaborative and cooperative relationship with the U.S. Department of Transportation and NHTSA, and will continue to work closely with the agency to proactively identify and address potential safety issues.” Please help! Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609077August 16, 2024
ENGINE, POWER TRAIN
Was driving on a 5 hour car ride at 5pm on August 16th and was going up a hill, the vehicle quickly lost all power and the engine light lit. I was able to pull the car to the side of the road with the momentum that the car already had, but was not able to get the car to a safe space (its about 6 inches from an exit ramp lane), as the car would not drive. Once I got the car to the side of the road, I checked the engine and did not see any excessive heating or anything out of the ordinary. I tried to restart the car and the check engine light is lit and the battery system for the car turns on but the car will not start or try to turn over the engine. The car is currently sitting on the side of the road. My wife and my dog were in the car and we had to quickly move to a safer place away from the 70 MPH traffic. Calling a tow truck tomorrow to take it to a dealership. It was a little scary that the engine power cut out like that without giving an engine light notice in advance or giving time for me to navigate to a more safe space to park it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609055August 16, 2024
POWER TRAIN
The contact owns a 2024 Hyundai Santa Fe. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power and failed to accelerate as intended. Additionally, the message "Transmission System Check" was displayed, and the check engine warning light was illuminated. The vehicle was towed to a dealer; however, the failure was not able to be replicated. The failure persisted. The vehicle was taken to another dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 3,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608666August 15, 2024
POWER TRAIN
Transmission will not shift out of 1st. Gear .50000 miles this is second time in less than 2 months. Dealer replaced cable in top of transmission worked for 600 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608866August 15, 2024
ELECTRICAL SYSTEM
A few times recently our car has had a hard time starting even though it's only a year old. It's like it's having a hard time turning over. And then when driving, it has a hard time accelerating - it almost feels like the car is in neutral while trying to drive. It jerks and shimmies to the point where you have to pull over to see what's going on. We were on a pretty busy road and couldn't accelerate to the point of safely merging into traffic. An online forum said it was a "loose ground" that's causing the acceleration issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608731August 15, 2024
POWER TRAIN
The contact owns a 2024 Hyundai Santa Fe. The contact stated while attempting to accelerate to exit the driveway and depressing the accelerator pedal, the vehicle failed to respond. In addition, when the vehicle was shifted into drive or reverse, there was an abnormal knocking sound coming from under the hood. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the failure was linked to NHTSA Campaign Number: 24V529000 (Power Train); however, the part to repair the vehicle was not available. The manufacturer was made aware of the failure. The failure mileage was approximately 15,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608265August 13, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
If I wear dark sunglasses, the forward collision avoidance turns off while using cruise control. If I wear lighter sunglasses, it is fine. Unfortunately, I have to wear darker sunglasses due to previous eye surgery. I am unable to utilize cruise control without compromise to my eyes because forward collision avoidance doesn’t work with darker glasses. This happens every time I test it and change sunglasses with differing shades of protection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608338August 13, 2024
UNKNOWN OR OTHER
I bought my car in 2024 and my monitor keeps glitching out. One month into buying the car, the monitor began glitching out, affecting my gps.These problems began in March. I took it to service in May, and they said they had it fixed. However, after a little bit, the same monitor problems came back. There were multiple times where my monitor went completely blank when I was driving far, leaving me shocked and scared. The monitor also went completely blank when I was reversing, almost leading to an accident because of this car's failure. I contacted service again, and they said that I would have to wait a month for the car to be looked at. But I don't want to wait this long, because I am not comfortable with this car anymore and am scared that something might happen because of the monitor glitches.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608222August 13, 2024
POWER TRAIN
My vehicle transmission failed on July 9,2024. There was no warning. The dashboard lite up with a DTC warning and the car would not accelerate properly. I found there was a Recall for the vehicle but it was never sent to me. I was fortunate to be close to home and not on a highway or in a busy intersection at the time. Had I been there could have been a serious accident. My vehicle needed a new transmission which I did receive. The vehicle was only 2 years old with under 20,000 miles on it. The dealer was unable to provide a courteous car so I had to borrow a car from a friend for the week it took to fix the vehicle. Also when I purchased the vehicle on Sept. 16,2022, I was told by the dealership that I would receive courtesy oil changes for three years. The first two were free now they are telling me it was a mistake and they are not. I was forced to pay $94.00 for the oil change to get my car back from the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607969August 12, 2024
SERVICE BRAKES, AIR:ANTILOCK:MODULATOR
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608088August 12, 2024
ENGINE
My 2017 Hyundai Santa Fe has roughly 120,000 miles on it and an engine light came on. I brought the vehicle into an automotive shop where they stated the vehicle was very low on oil, they checked the code and then reset it. After they drove the vehicle, it began "knocking" and the code came back on. They stated in the paperwork, "[t]his code is caused by the ecm getting a response from the solenoids that the camshaft is off; engine is not timed properly. This can be caused by a stretched timing chain or if the chain jumps a tooth." The oil has been changed less than 2,500 miles prior, no light ever came on to indicate that it was low, there was no indication that it was burning excessive amounts of oil, and I park in the same spot each day with no sign of oil leakage. There were no warning signs that the oil was low or that there were issues with the engine. This engine easily could have overheated and seized with absolutely no warning that it was coming. I was set to drive with my family across the country right before this happened and we easily could have been driving on the highway if/when the engine seized. The automotive repair shop quoted $9,149.01 to fix the issues and I owe a little more than $10,000 on it. I don't want to risk repairing it since the faulty engine will likely have this issue again in the near future and I am at a loss for how to proceed, especially with many having the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607927August 12, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
When you go from drive to park it doesn't go into park. If you try to go to park to reverse it won't go into reverse. Has happened 3 times. Have take it in to dealership and found nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607876August 11, 2024
ENGINE
My wife was driving the vehicle and it was operating perfectly fine. As she was making a turn and accelerating the check engine light and other lights turned on. She started to experience loss of acceleration and was fortunate to get out of traffic where she turned off the vehicle. She let it sit for a little bit and then attempted to start it. It would not start so I came to try to help and when I attempted to start it, the engine would not turn over. We had it towed to our mechanic and he indicated that the engine was seized up. This vehicle is always serviced and babied by my wife. As I mentioned there was no warning, I.e. no rough idle, no loud noises, no leaking fluids,etc.. Prior to the catastrophic failure it was a very smooth and great driving vehicle. After searching this issue it appears that the 3.3 liter V6 that was in our vehicle has several recalls and accounts of similar failures. Had this happened on the highway it could have caused a serious accident. Given the number of complaints online and allegations, it is reasonable to assume that Hyundai was aware of an issue and they either failed to investigate it, or failed to communicate it. Had there been some sort of recall to address this issue we would’ve had it resolved, but there wasn’t anything tied to our VIN despite us having one of the plagued engines. Please help ensure that they are held responsible for this known liability so that the consumers aren’t. It is not only a financial matter, it is causing risk to safety for any owners that have this engine on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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