Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11254075September 9, 2019
STEERING
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING VARIOUS SPEEDS AND WHILE THE VEHICLE WAS STATIONARY, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254146September 9, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2019 HYUNDAI SANTA FE. WHILE DRIVING 65 MPH, THE VEHICLE BRAKED HARD AND VEERED TO THE LEFT FOR A DURATION OF A SECOND AND A HALF. THE FAILURE OCCURRED SIX TIMES OVER A FOUR MONTH PERIOD. THE VEHICLE WAS TAKEN TO STOCKTON HYUNDAI (2979 AUTO CENTER CIR, STOCKTON, CA 95212, (209) 662-6400), BUT THEY WERE UNABLE TO REPLICATE THE ISSUE. THE DEALER TURNED THE ISSUE OVER TO A CASE MANAGER WITH THE MANUFACTURER WHO STATED THAT THEY WOULD CALL BACK WITHIN THREE TO FIVE DAYS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253324September 5, 2019
TIRES, TIRES:TREAD/BELT, TIRES:SIDEWALL
MICHELIN X RADIAL LT2 P225/70R16 101T TIRES WITH DOT NUMBERS AP4V 003X 2614, AP4V 003X 2714, AP4V 003X 2614,AND AP4V 003X 2114. ALL 4 TIRES INSTALLED 09/04/2014 @ 80,421 MILES. 08/31/2019 ODOMETER AT 97,528 MILES. 17,107 MILES ON 75,000 MILE WARRANTY TIRES. TIRE DRY ROT AND CRACKING FIRST NOTICED IN 2015 AND HAS PROGRESSED TO THE POINT WHERE A TIRE PROFESSIONAL HAS STATED THAT THE TIRES ARE NO LONGER SAFE TO DRIVE WITH ON 08/31/2019. THERE IS A NEED FOR A DETERMINATION ON WHAT SIZE OF SIDEWALL AND TREAD CRACKING THAT WILL CAUSE A SAFETY RISK AND WHEN A MANUFACTURER SHOULD RECALL AND REPLACE FOR THESE DEFECTS. I HAVE TIRES FROM THE SAME MANUFACTURER THAT ARE YEARS OLDER THAT HAVE BEEN EXPOSED TO THE SUN A LOT MORE THAT DO NOT HAVE DRY ROT CRACKING ON THE SIDEWALL OR IN THE TREAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253327September 5, 2019
ENGINE
08/31/2019 TRAVELED 60 MILES ON INTERSTATE HWY AND STOPPED TO GO THROUGH A FAST FOOD DRIVE-THROUGH, IDLING MY VEHICLE FOR ABOUT 10-15 MINS. MY 2014 SANTA FE SPORT 2.0L TURBO BEGAN TO EMIT SMOKE FROM UNDER THE VEHICLE ENGINE. I OPENED THE HOOD AND LOOKING FROM THE TOP TOWARD THE BACK PART OF THE ENGINE I COULD SEE THE REFLECTIVE INSULATION AT THE BACK PART OF THE ENGINE AND SMOKE WAS DRIFTING OUT OF THE BOTTOM OF THE ENGINE AND THERE APPEARED TO BE AN ORANGE GLOW REFLECTING FROM THE REFLECTIVE INSULATION. NO CHECK ENGINE LIGHTS WERE ON AND THE CAR SEEMED TO BE RUNNING FINE. I DECIDED TO RETURN BACK TO MY HOME AND STOPPED BY THE HYUNDAI DEALERSHIP ON THE WAY. SERVICE DEPARTMENT WAS CLOSED, BUT HAD ONE OF THE SALES PEOPLE TAKE A LOOK AT THE ENGINE WITH ME AS I AGAIN OPENED THE HOOD. THIS ENGINE WAS NO LONGER SMOKING. I BROUGHT THE VEHICLE BACK TO THE DEALERSHIP TUESDAY. THE SERVICE DEPARTMENT PERFORMED A RECALL SERVICE ITEM WITH COMPLIMENTARY OIL CHANGE AND TOLD ME THAT A FIRE HAD HAPPENED ON THE SKID PANEL UNDERNEATH THE ENGINE. THEY CLAIM THAT THE FIRE WAS STARTED FROM A LARGE PLASTIC ZIP TIE THAT HAD FALLEN ON THE TURBO ENGINE MANIFOLD AT THE BACK OF THE ENGINE AND HAD DRIPPED DOWN TO THE SKID PAN CATCHING AND BURNING INTO THE PLASTIC PAN. I DO NOT UNDERSTAND HOW A ZIP TIE COULD HAVE JUST "HAPPENED" TO HAVE BROKEN AND FALLEN IN JUST THE EXACT SPOT TO CATCH FIRE? I MENTIONED TO THE DEALER THAT I HAD READ ONLINE ABOUT RECALLS CONCERNING ENGINE FIRES ON KIA SORENTO AND HYUNDAI SANTA FE SPORT FOR MY YEAR MODEL VEHICLE. THEIR COMMENT WAS THAT THOSE PROBLEMS WERE ONLY ASSOCIATED WITH THE HYUNDAI SONATA. THE SERVICE WRITER SAID HE WOULD NOT REPLACE THE BURNT PLASTIC SKID PANEL AND STATED THAT THIS WAS JUST A FLUKE AND THE CAR WAS SAFE TO DRIVE. I STILL HAVE MANY CONCERNS AS TO HOW THIS COULD HAVE HAPPENED AND WHAT OTHER DAMAGE IS THERE FROM THE HOT BURNING FIRE?
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11253205September 4, 2019
UNKNOWN OR OTHER
WHILE IN MOTION THE VEHICLE EITHER BRAKES OR BACKFIRES. THE JERKING MOTION IS SO HARD THAT I THOUGHT I WAS HIT BY ANOTHER CAR. THE CAR CONTINUES TO DRIVE BUT ACCELERATION RATE SLOWS DRASTICALLY CAUSING NEAR MISSES AS WELL. THE TRACTION CONTROL AND DOWNHILL SHIFTING LIGHTS COME ON AND STAY ON UNTIL YOU TURN THE ENGINE OFF AND BACK ON. SO FAR THIS HAS HAPPENED FOUR TIMES IN BOTH NORMAL AND ECONOMY DRIVE MODES WHILE TRAVELING ON THE INTERSTATE/HIGHWAY AT SPEEDS BETWEEN 50 AND 70 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253008September 3, 2019
STRUCTURE:BODY
WHILE DRIVING, THE PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED, LEAVING SHATTERED GLASS WITHIN THE INTERIOR OF THE CAR. THERE WAS NO EVIDENCE OF FOREIGN OBJECTS WHICH MAY HAVE STRUCK THE CAR CAUSING THE ROOF TO CRACK AS IT DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252807September 2, 2019
ENGINE, POWER TRAIN
I BOUGHT SANTA FE 2019 LIMITED FWD, IT HAS AN ISSUE WITH ACCELERATION, IT HESITATES AROUND 2000 RPM, IT CREATE A BIG ISSUE WHEN I CHANGE LANE TO OVERTAKE OR DRIVING TO UPHILL, I HAVE TO PUSH ACCELERATION PADEL REALLY DOWN TO KEEP GOING. IT JERKS SOMETIMES. I TOOK TWO HYUNDAI DEALERS FOR CHECK AND BOTH SAID NOTHING WRONG WITH CAR, THEY DID NOT FIND ANY CODE OR ISSUE. IT IS SO FRUSTRATING SOMETIMES. MY 12-YEAR-OLD PILOT HAS A BETTER RIDE AND PERFORMANCE THAN 2019 SANTA FE. THIS IS MY FIRST HYUNDAI CAR AND I PAID A LOT OF MONEY . I LIKED THE INTERIOR, INFO SYSTEM, AND EXTERNAL LOOK. LOOKS LIKE TO ME ISSUE WITH TRANSMISSION GEAR SHIFTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252654September 1, 2019
STEERING
STEERING IS MALFUNCTIONING, CLICKING, LOOSE FEELING, CAR SWAYS WHILE DRIVING..NOT SAFE. HYUNDAI IGNORING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252620August 31, 2019
ENGINE, POWER TRAIN
THERE IS A FEW SECONDS OF HESITATION WHEN TRYING TO ACCELERATE AT TIMES. FROM A DEAD STOP OR A SLOW ROLL WHEN TURNING, THE CAR WILL MOVE IN SLOW MOTION ONLY AND THE ANTI SLIP INDICATOR COMES ON LIKE YOU ARE ON A SLIPPERY SURFACE EVEN WHEN IT'S DRY. THEN IT ACCELERATES SUDDENLY. WE HAVE COME CLOSE TO HAVING SEVERAL ACCIDENTS BECAUSE OF THIS. WE HAVE TAKEN OUR VEHICLE IN OVER 5 TIMES AND THE SERVICE DEPARTMENTS AT TWO DEALERSHIPS SAY THEY CANNOT REPLICATE IT AND BRUSH US OFF. THIS IS A HUGE ISSUE AND NEEDS TO BE ADDRESSED BEFORE SOMEONE GETS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252622August 31, 2019
ELECTRICAL SYSTEM
WHILE DRIVING THE CAR ALL THE GAGES STARTED TO FLICKER ON AND OFF. THE RADIO STARTED TO COME ON AND OFF AND WHILE DRIVING ON THE HIGHWAY IT JUST STOPPED. WE REPLACED THE BATTERY AND EVERYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252515August 30, 2019
WHEELS
LIGHTS APPEARED ON DASHBOARD ON MY VEHICLE ON MORNING OF 8/21/2019, ON MY WAY TO WORK. AFTER WORK, I STOPPED BY BACHMAN HYUNDAI IN JEFFERSONVILLE, IN TO GET DIAGNOSTIC OF WHAT WAS GOING ON WITH MY VEHICLE. I MET WITH THE SERVICE PERSON I WOULD NORMALLY SEE. I WAS TOLD ME THAT MY WHEEL SPEED SENSOR REAR LH OPEN/SHORT, PART #C1206 AND WHEEL SPEED SENSOR REAR RH OPEN/SHORT, PART #C1209 + SHE TOLD ME I WOULD NEED TO REPLACE MY REAR ROTORS AS WELL, I STATED I HAD MY REAR ROTORS REPLACES ABOUT A YEAR &A HALF AGO. SHE QUOTED THE JOB MORE THAN $1200.00 INCLUDING PARTS, LABOR + TAXES. I PURCHASED MY HYUNDAI SANTAFE FROM JIM ELLIS HYUNDAI IN ATLANTA, GA. I REACHED OUT TO A SERVICE TECH I TRUST AT JIM E. HYUNDAI/ATLANTA, HE INFORMED ME THAT THIS WAS A RECALL PART AND HYUNDAI SHOULD DO A PA REPLACE FREE OF CHARGE. I WENT BACK TO BACHMAN HYUNDAI, IN, TOLD HER WHAT WAS TOLD TO ME. PA WAS DONE, PA WAS DECLINED. SHE STATED YES SHE KNEW OF THE RECALL & WHY DIDN'T SHE MENTION TO ME. SHE STATED I HAD NOT HAD ALL OF MY VEHICLE SERVICED AT THERE LOCATION AND THAT I WAS NOT THE ORIGINAL OWNER AND IT HAD MORE THAN 13K MILES. I ASKED WHAT DID ALL OF THIS HAVE TO DO WITH REPAIRING MY VEHICLE? I CONTACTED ATLANTA BACK, WAS GIVEN # FOR HYUNDAI USA. THEY COULD SEE THAT PA WAS DONE & DECLINED, I ASKED WHY, HE DIDN'T UNDERSTAND WHY. HE UPDATED A NEW CASE # AND ESCALATED MY COMPLAINT AND SENT NEW CASE # HYUNDAI, IN TO GET JOB DONE. I RECEIVED CALL FROM HYUNDAI USA TODAY, ONLY TOE TOLD THAT MY VEHICLE IS OUT OF WARRANTY IS WHY THEY CANNOT REPAIR THIS RECALL ISSUE. PLEASE ! I NEED YOUR HELP IN RESOLVING THIS SIMPLE ISSUE. TODAY THE LADY TOLD ME, WELL TAKE YOUR CAR BACK TO ATLANTA AND HAVE THEM REPAIR IT BECAUSE THEY WERE NOT APPROVING REPAIRS. SO UNFAIR! I HAVE RECEIVED SO MANY CONFLICTING STORIES NOT TO REPAIR THIS RECALL. PLEASE HELP ME! THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252288August 29, 2019
ENGINE
I WAS DRIVING ON THE HIGHWAY WHEN THE ENGINE BEGAN TO MAKE A NOISE. IT IS AN ENGINE FAILURE AND HAS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252291August 29, 2019
ENGINE
CAR DIED WHILE DRIVING ON ROAD. ENGINE KNOCKING. NO INDICATOR LIGHTS TO WARN ME THAT SOMETHING WAS GOING TO HAPPEN. ENGINE FILLED WITH SLUDGE EVEN WITH OIL CHANGES. ENGINE KNOCKING AND FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251901August 28, 2019
STRUCTURE:BODY
THE INTERIOR DRIVER'S SIDE INTERIOR DOOR HANDLE BROKE WHEN I TRIED TO OPEN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251900August 28, 2019
ENGINE
WHILE DRIVING STRAIGHT AT HIGHWAY SPEED, THE ENGINE WARNING LIGHT CAME ON AND WITHIN 30 SECONDS THE ENGINE COMPLETELY SHUT DOWN. THE VEHICLE LOST ALL POWER AND CONTROL SO ABRUPTLY THAT I WAS NOT ABLE TO GET IT OUT OF THE TRAFFIC LANE. AFTER HAVING IT TOWED, TWO SEPARATE MECHANICS ADVISED THAT THE ENGINE HAS SEIZED DUE TO LOWER ENGINE FAILURE, LIKELY A DEFECT IN THE OIL SENDING UNIT. THE VEHICLE HAS 116,000 MILES, JUST BEING THE FACTORY WARRANTY LIMIT, AND HAD HAD REGULAR DOCUMENTED MAINTENANCE AND SHOWS NO SIGN OF ABNORMAL WEAR OR NEGLECT. I AN HAVING A COMPLETE AND COSTLY ENGINE REPLACEMENT. I HAVE CONTACTED HYUNDAI AND THEY REFUSE TO TAKE ANY RESPONSIBILITY FOR THE DEFECTIVE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246589August 26, 2019
ELECTRICAL SYSTEM, ENGINE
ON A BRAND NEW 2019 HYUNDAI SANTA FE, THE ENGINE STALLED TWICE WHILE DRIVING THE VEHICLE AT LOW SPEEDS INTO/OUT OF A PARALLEL PARKING SPACE ON A VILLAGE STREET. I HAD TO RESTART THE ENGINE IN ORDER TO CONTINUE MANEUVERING THE VEHICLE. THIS WAS VERY DANGEROUS AS I COULD HAVE BEEN HIT BY ONCOMING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246446August 26, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING 30 MPH, THE VEHICLE EMITTED A LOUD SOUND COMING FROM THE ENGINE, THE VEHICLE SEIZED, AND WOULD NOT RESTART. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS PUSHED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS ENGINE FAILURE. THE CONTACT STATED THAT SHE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE), BUT NEVER HAD THE VEHICLE REPAIRED. THE VIN TOOL DID NOT SHOW AN OPEN RECALL. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 78,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246188August 24, 2019
AIR BAGS, SERVICE BRAKES, WHEELS
AIR BAG LIGHT KEEP ON THIS VEHICLE 15 YEARS OLD BRAKES ALSO NOT LIKE USE TO BE I AM OWN THIS SUV LAST 15 YEARS I NEED YOUR HELP AND SUPPORT I AM WORRY NEED TO BE FIXED FOE MY SAFETY [XXX] OWNER, C [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246192August 24, 2019
SUSPENSION
DRIVERS SIDE LOWER CONTROL ARM RUSTED OUT IT HAS 2 RECALLS ON IT BUT NOT THE CONTROL ARM WHY IF THE TRAILING ARMS ARE RUSTED IT SHOULD BE ADDED TO???????? STARTED MAKING NOISE NO WARNING WHILE DRIVEING 55 MPH HAPPENED ON 8/23/2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246194August 24, 2019
UNKNOWN OR OTHER
I HAVE BOUGHT ALL MY PARTS NEW AND MY CAR KEEP SHUTTING OFF WHILE IM DRIVING.ON THE ROAD I CAN BE IN TRAFFIC AND IT SHUTS OFF OR AT THE LIGHT AND IT DO THE SAME THING OR I CAN DRIVE LIKE 10 SECONDS IT SHUTS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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