Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11267570October 10, 2019
FUEL/PROPULSION SYSTEM
GAS GAUGE HIGHLY INACCURATE. FUEL WARNING LIGHT GOES ON AND CHECK ENGINE LIGHT ALSO APPEARS. HAVE TO PULL OVER AS AFRAID TO DRIVE. FINALLY GO TO NEAREST GAS STATION ONLY TO FIND OUT THAT GAS TANK WAS STILL HALF FULL. THIS HAS HAPPENED A NUMBER OF TIMES. VEHICLE HAS ONLY 60,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267603October 10, 2019
ENGINE
TL* THE CONTACT OWNED A 2014 HYUNDAI SANTA FE. WHILE DRIVING, THE ENGINE BLEW UP AND FLIPPED THE HOOD IN AN UPRIGHT POSITION. IN ADDITION, THE BRAKES MALFUNCTIONED AND ALL THE ELECTRICAL FUNCTIONS TURNED OFF. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER AS BLACK SMOKE FILLED THE CABIN. THE CONTACT WAS BARELY ABLE TO EXIT THE VEHICLE AFTER INHALING BLACK SMOKE. THE VEHICLE CAUGHT FIRE ON THE SIDE OF THE ROAD AND WAS TOTALLY ENGULFED IN FLAMES. THE VEHICLE WAS DESTROYED. THE CONTACT VISITED HIS DOCTOR RATHER THAN A HOSPITAL AND WAS PRESCRIBED AN INHALER TO HELP WITH HIS RESPIRATORY NEEDS. A POLICE AND A FIRE REPORT WERE FILED. THE VEHICLE WAS TOWED AWAY TO A SCRAP YARD. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER AND A LOANER VEHICLE. THE MANUFACTURER ALSO OFFERED TO PAY OFF THE VEHICLE, THE CONTACT'S MEDICAL EXPENSES, PROPERTY EXPENSES, AND A FLAT MONETARY AMOUNT OF $5,000. THE CONTACT TRIED TO NEGOTIATE WITH THE MANUFACTURER AND AGREED TO MEET AFTER THE 25 DAY WAITING PERIOD. THE CONTACT WAS CONTACTED BY MANUFACTURER THEY WILL INVESTIGATE WHY THE ENGINE FAILED. THE FAILURE MILEAGE WAS 51,000. *TR*JB *LN*JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11267259October 9, 2019
ENGINE
AT LESS THAN 73,000 MILES, MY ENGINE STARTED "KNOCKING" ON MY 2013 HYUNDAI SANTA FE. BROUGHT IT IN TO TONY HYUNDAI WAPAIO FOR A DIAGNOSTIC. METAL SHAVINGS WERE FOUND IN THE OIL. OFFICIAL ASSESSMENT: PREMATURE BEARING WEAR WITHIN THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266709October 7, 2019
FUEL/PROPULSION SYSTEM
FUEL GAUGE SENDING UNIT FAULTY AND DOESN'T GIVE A CORRECT READING TO THE LEVEL OF FUEL IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266904October 7, 2019
FUEL/PROPULSION SYSTEM
THE FUEL GAUGE STOPPED WORKING AT 84500 MILES. THE CHECK ENGINE LIGHT COMES ON AND EVEN THOUGH THE TANK IS FULL, THE GAUGE READS EMPTY AND THE FUEL LOW LIGHT COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266501October 5, 2019
UNKNOWN OR OTHER
OVER ONE MONTH AGO, MY GPS VIEWER SHOWED A WRONG TIME. I RESET THE CLOCK AND EXITED THE FEATURE. THE CLOCK QUIT APPEARING ON THE SCREEN. AT FIRST I DIDN'T NOTICE IT. THEN WHEN I DID, I WASN'T ABLE TO ENTER THE PROGRAM TO SET THE CLOCK: IT WAS ALL DARK ON THE CHOICES. I READ BOTH MY MANUALS AND NOTHING IN THEM TALKED ABOUT THIS PROBLEM. I HAD SEVERAL FRIENDS READ THE MANUAL AND THEY COULDN'T FIND ANY INFORMATION TO FIX THIS EITHER. WHEN I WENT FOR AN OIL CHANGE, I FOUND OUT THAT THIS ISSUE WAS AFFECTING LOTS OF VEHICLES AND THEY SAID THERE WAS A COUPLE OF THINGS THEY COULD DO TO ATTEMPT TO FIX IT. SOMETIMES IT WORKED AND SOMETIMES IT DIDN'T. MINE DIDN'T. NO ONE CONTACTED ME TO ALERT ME TO THE PROBLEM (SAID MAYBE A CELL TOWER ISSUE WHEN I WAS AT THE DEALERS). I HAVE TO ACCESS MY FITBIT TO GET THE TIME WHICH REQUIRES SQUEEZING THE SIDES OF IT AND SOMETIMES SCROLLING IT. NOT SUPPOSE TO USE YOUR CELL PHONE FOR SAFETY, BUT MESSING WITH MY FITBIT UNDER MY JACKET IS JUST AS BAD. WHY WEREN'T WE NOTIFIED. GOOGLE SHOWS PEOPLE HAVE BEEN COMPLAINING ABOUT THIS PROBLEM FOR SOME TIME NOW. I'M A SENIOR CITIZEN AND MAY NOT BE USING CORRECT TERMS FOR THE GPS STUFF. IT IS A SAFETY ISSUE WHEN YOUR EYES AREN'T ON THE ROAD AS THEY SHOULD BE AND MESSING WITH YOUR FITBIT. YES I CAN INVEST IN A WATCH AGAIN, BUT WHY SHOULD I HAVE TO DO THIS? DOESN'T MATTER IF I AM DRIVING OR STATIONARY, IT DOESN'T WORK!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266209October 4, 2019
FUEL/PROPULSION SYSTEM
GAS GAUGE SAYING IT'S ON EMPTY WHEN THERE IS GAS IN THE CAR WHEN THIS HAPPENS THE SERVICE ENGINE LIGHT TURNS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266014October 3, 2019
FUEL/PROPULSION SYSTEM
GAS GAUGE ERRATIC AND NOT READING PROPERLY. AFTER FUELING GAUGE DROPS TO E AND FUEL LIGHT COMES ON AND CHECK ENGINE LIGHT COMES ON. WHILE DRIVING THE GAUGE CONTINUES TO GO ALL OVER THE PLACE, FROM E TO F. MECHANICS SAY FUEL SENSOR/SENDER UNIT(S) IN THE GAS TANK HAVE FAILED AND NEED REPLACEMENT, $400-$500. ONLY WAY TO KNOW THE FUEL AMOUNT IN THE TANK IS TO KEEP TRACK OF MILES DRIVEN AND ESTIMATE MILES PER GALLON AND REFUEL EVERY 200-250 MILES TO BE SAFE AND NOT RUN OUT OF GAS AND CREATE A DANGEROUS SITUATION. PLEASE HELP TO MAKE HYUNDAI DO A RECALL ON THESE SENSORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265785October 2, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY 2009 HYUNDAI SANTA FE HAS STALLED MORE THAN 4 TIMES WHILE DRIVING SINCE 2010. IT LOSES POWER WITHOUT WARNING RENDERING THE VEHICLE UNSAFE AND NOT ABLE TO BE DRIVEN. THE FIRST TIME IN 2010 IT STOPPED WHILE ON THE EXIT RAMP OF A HIGHWAY DOING ABOUT 50 MPH. THE CAR WAS BROUGHT TO THE DEALERSHIP AND THEY "COULD NOT DUPLICATE THE PROBLEM" SO THEY DID NOTHING. BROUGHT SAME VEHICLE BACK TO DEALERSHIP IN 2011, 2014 AND 2019. EACH TIME WE ARE TOLD "COULD NOT DUPLICATE AT THIS TIME". THE MOST RECENT ON AUGUST 7, 2019 THEY REPLACED THE ALTERNATOR AND BATTERY COMMENTING THAT "VEHICLE NOW OPERATES NORMALLY. VEHICLE DOES NOT STALL". THE VEHICLE HAS SINCE STALLED AGAIN DURING DRIVING. THE DEALERSHIP WILL ONLY LOOK AGAIN AT THE VEHICLE AT THE COST OF $100.00 PER HOUR. WE HAVE CONTACTED THE CORPORATE OFFICE AND THEY WERE NOT HELPFUL, IN FACT RUDE AND HUNG UP. AFTER READING SO M;ANY COMPLAINTS ON JUST THIS SITE I HOPE OUR GOVERNMENT CAN HELP GET HYUNDAI TO BE RESPONSIBLE FOR THEIR VEHICLES BEFORE SOMEONE GETS HURT OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265336October 1, 2019
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2008 HYUNDAI SANTA FE. WHILE DRIVING, THE VEHICLE SHUT OFF AND WAS UNABLE TO BE DRIVEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO DICK SMITH HYUNDAI (825 CONGAREE RD, GREENVILLE, SC 29607, (864) 284-7777) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 15714282. THE MANUFACTURER DECLINED REIMBURSEMENT. THE FAILURE MILEAGE WAS 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265400October 1, 2019
POWER TRAIN
VEHICLE HAS 107K MI AND AUTOMATIC TRANSMISSION NEEDS TO BE REPLACED (SYMPTOMS: UPSHIFTING LAG AND "THUNK" WHEN DOWNSHIFTING AT 15-25MPH). ACCORDING TO DEALER, IT CAN NOT BE RE-BUILT DUE TO DESIGN AND MUST BE REPLACED. CAR HAS BEEN VERY WELL-CARED FOR AND DRIVEN LESS THAN 10,000/MI/YR FOR THE LAST 8+ YEARS. THERE WAS A RECALL ON SOME 2010 SANTA FE TRANSMISSIONS BUT DEALER SAYS OURS WAS NOT IMPACTED. WE FEEL THAT A TRANSMISSION THAT FAILS AFTER 107K GENTLE MILES MUST HAVE A DESIGN FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265416October 1, 2019
SERVICE BRAKES
TL* THE CONTACT RENTED A 2019 HYUNDAI SANTA FE. WHILE DRIVING 55 MPH, THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT IT FAILED TO OPERATE AS NEEDED WITHOUT WARNING. THE CONTACT CONTINUED TO DRIVE THE VEHICLE, BUT THE SAME FAILURE OCCURRED AT 55 MPH. THE CONTACT MANAGED TO AVOID COLLIDING WITH A DOE IN THE MIDDLE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S HOME AND THEN TO THE RENTAL OFFICE. THE CONTACT INFORMED THE RENTAL AGENCY OF THE FAILURE AND THEY STATED THAT THEY WOULD NOTIFY HYUNDAI OF THE DEFECT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BY THE CONTACT. THE CONTACT DID NOT KNOW IF THE DEALER WAS CONTACTED. THE WHEREABOUTS OF THE VEHICLE WERE UNKNOWN. THE FAILURE MILEAGE WAS 33,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265485October 1, 2019
UNKNOWN OR OTHER
THE POWER STRUT FOR THE REAR LIFT GATE RUSTED AND BROKE WHILE UNLOADING GROCERIES. THIS CAUSED THE LIFT GATE TO FALL ALMOST STRIKING ME IN THE HEAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258549September 27, 2019
ENGINE
THIS IS A REPORT ON A 2019 HYUNDAI SANTA FE 2.0L TURBO WITH LESS THAN 1600 MILES. THERE IS A SIGNIFICANT AMOUNT OF FUEL IN THE OIL. ALLOWABLE LIMITS ARE LESS THAN 2.0% FROM NORMAL CAUSES. THIS ENGINE HAS 3.3%, ENOUGH TO BE A PROBLEM.THE OIL LEVEL IS RISING ON THE STICK. THE 5W/30 OIL HAS BEEN THINNED TO THE CONSISTENCY OF 20W OIL. DEALER SHRUGGED IT OFF AND CLAIMED THAT DRIVING A 100 MILE TRIP WOULD RETURN ALL TO NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258631September 27, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
ISSUE 1) FUEL SENSOR HAD TO BE REPLACED, ONE WAS DONE BY ME THE OTHER BY MECHANIC. IT STOPPED SHOWING HOW MUCH GAS I HAD IN TANK SO I HAD TO GUESS. SEEMS TO BE A KNOW. AND RECURRING ISSUE ISSUE 2) HEADLIGHTS HAVE ALL OF A SUDDEN STOPPED WORKING, THE HIGH BEAMSS WORK ISSUE 3) THE DRIVER LOCK NO LONGER WORKS BUT OTHERS DO AND THE GAS DOOR NO LONGER UNLOCKS FROM DRIVER DOOR SO I HAVE TO USE THE EMERGENCY RELEASE TO GET AT THE TANK. ISSUE 4) THE LATCH FOR THE HOOD IS STUCK OPEN, THIS HAS BEEN A KNOWN ISSUE ON ANOTHER MODEL FROM THE SAME YEAR. I CAN GET MECHANIC RECORDS FOR FUEL ISSUE, THAT WAS ABOUT 1.4 YEARS AGO. HEADLIGHTS WERE YESTERDAY AND HOOD AS OF TODAY. THE DOOR ISSUE WITHIN LAST FEW MONTHS AND GAS DOOR WITHIN 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257992September 25, 2019
SUSPENSION
BROKEN COIL SPRING. COULD HAVE COLLAPSED ONTO TIRE WHILE MOVING. GARAGE FOUND THE PROBLEM AND HAD IT REPAIRED WITH NEW QUICK STRUTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258229September 25, 2019
ENGINE
DRIVING CA I580 WESTBOUND, BRIGHT SUNNY DAY (2:45PM 9/24/19) IN 2012 SANTA FE WITH 111K MILES ON IT. GOING HIGHWAY SPEED, WITHOUT WARNING (NO KNOCKING, NO ACCELERATION ISSUES) THE ENGINE SHUT DOWN: OIL, BATTERY AND ENGINE LIGHTS ILLUMINATED. HAVING NO POWER STEERING, I MUSCLED THE CAR DOWN THE NEAREST OFF-RAMP (COASTING 3/4 MILE, I WAS LUCKY TO BE IN THE FAR RIGHT LANE). I HAD ALSO OWNED A 2011 SONATA THAT WENT THRU 3 ENGINE FAILURES WITH SYMPTOMS (EACH TIME, ACCELERATION ISSUES, GEARING HESITATION AND KNOCKING OCCURRED). WITH THE SANTA FE, NO SUCH SYMPTOMS, IT JUST SHUT DOWN AFTER RUNNING PERFECTLY. I CALLED ROADSIDE ASSISTANCE AND THEY TRIED TO JUMP START THE CAR -- NO LUCK. A TOW TRUCK TOOK THE CAR TO A LOCAL HYUNDAI DEALERSHIP IN DUBLIN, CA. THEY DETERMINED THAT THE CRANKSHAFT WAS FROZEN CAUSING AN ENGINE SEIZURE. I ASKED IF THIS CAR WAS COVERED UNDER THE VARIOUS ENGINE RECALLS THAT HAVE PLAGUED NUMEROUS OTHER HYUNDAI MODELS AND THEY SAID "NO". SO IT SEEMS I AM ANOTHER VICTIM (4 TIMES OVER; THE SONATA WAS LEMON LAWED) OF HYUNDAI'S ENGINE SHODDY MANUFACTURING ISSUES. I AM AWAITING THE HYUNDAI SERVICE DEPARTMENT'S OFFICIAL REPORT AND COST ANALYSIS. I WILL BE CONTACTING HYUNDAI AMERICA'S CUSTOMER SERVICE TOMORROW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257905September 25, 2019
POWER TRAIN
CAR WITH LESS THAN 39,000 MILES AND PROPER OIL CHECKS AND CHANGES: OIL LEAKING FROM THE OIL PRESSURE SENSING UNIT. PER AUTO BODY SHOP- MULTIPLE HOURS OF LABOR FOR FIX WITH HEFTY COST. HOW IS IT THAT A COMPONENT TO THE POWERTRAIN WITH THIS LOW OF MILEAGE IS BREAKING DOWN?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257848September 24, 2019
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNED A 2017 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE UNDER THE HOOD WHILE PARKED AND UNOCCUPIED. THE FIRE DEPARTMENT WAS PRESENT, EXTINGUISHED THE FIRE, AND STATED THAT THE FIRE INITIATED AROUND THE BATTERY AREA. A FIRE DEPARTMENT REPORT WAS FILED. THE CONTACT MENTIONED THAT A NEW BATTERY WAS INSTALLED A WEEK PRIOR THE FAILURE. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER WAS NOT CONTACTED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11257195September 22, 2019
POWER TRAIN
THE FIRST TIME IS WAS DRIVING IN THE HIGHWAY WHEN THE VEHICLE HESITATED SLOWED DOWN AND I EVENTUALLY HAD TO GET OFF THE HIGHWAY BEFORE IT COMPLETELY TURNED OFF. THE SECOND TIME THIS HAPPENED THE VEHICLE TURNED OFF AS I WAS MBV AKING A RIGHT TURN ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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