GMC Acadia Complaints

5,595 consumer complaints on file.

#11574737February 29, 2024
POWER TRAIN
Transmission flares going into and out of second gear cause to vehicle to feel as if its about stall out. Especially on hills. I had a vehicle almost run in to the back of me because of the decrease in acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574610February 29, 2024
POWER TRAIN
Shift to park malfunction. When I put car in park, “shift to park” lights up and beeps. I have to wiggle the gear shift up a bit to get it to go off. Takes several minutes at times. This started about 4 days ago. I have an appointment at the dealership tomorrow. 68,300 miles on my vehicle. When I researched, several others complained about the Acadia’s shift to park malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574630February 29, 2024
AIR BAGS
The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574274February 27, 2024
POWER TRAIN
It was shuddering while accelerating- 30-40 mph. I took it to a local shop. They diagnosed the transmission is failing. The cost to replace it would be $8,500-9,500, more than the car is worth. Also other repairs were needed, not related to the transmission, yet pushed the total repair to over $10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574345February 27, 2024
UNKNOWN OR OTHER
Leaving work on [XXX], my vehicle started sounding like a loud truck and it started to smoke. I immediately pull over because something smell like it was burning. That's when I call my insurance company to assist me. So, I had it tow to the nearest Mechanic Shop. It was a scary movement for me being along at night. I'm very upset about this had happen to my GMC 2018 Acadia, the Cadillac Converter left is defect. It is not drivable. It's at the shop for least a month. The Mechanic Shop have not received the parts because GMC has a back order. This is to long being without transportation. This is unfair where I continue to pay the monthly bill. Please, I asking to investigate on this matter. I called the Pep Boy Mechanic Shop today and the manager said it still on BACK ORDER. What happen to GMC products? Hope to hear from someone soon! Thanks [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574333February 27, 2024
AIR BAGS
Airbag light on dash comes on solid. Dealership had vehicle for 3 days and repair made to seat belt tensioner, days later, airbag light returns on dash. Other GM vehicles were recalled for airbag problems but maybe should include the Acadia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574016February 26, 2024
POWER TRAIN, ENGINE
In August 2021, I placed my vehicle in park and pressed the vehicle on/off button and received a message on the dashboard that stated "Shift to Park", even though the vehicle was in the off position. I was unable to turn my vehicle completely off (remained in auxiliary mode) and unable to lock the vehicle. I took my vehicle to a Chevrolet dealer who notated the issue was inspected and verified with a repair procedure under TSB 19-NA-206. The service record reads "This condition is caused by the park switch in the transmission control not pulling BCM signal low to electronically show part position. Removed and reinstalled transmission control, installed new shifter harness and added wire harness jumper". In February 2024, the repairs completed by the dealer failed again, and this time the entire shifter (transmission control) needed to be replaced. The TSB that GM has put forth does not "fix" the issue, just puts a temporary band-aid on the problem until the vehicle is out of warranty and the customer is forced to pay for the repairs themselves. Without the vehicle registering it is park, the vehicle stays active and the customer is unable to lock or secure the vehicle, putting the safety of the customer at risk. It is also unknown if the vehicle is actually in park, putting those around the vehicle in danger of getting run over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574065February 26, 2024
ENGINE
The contact owns a 2023 GMC Acadia. The contact stated that while the vehicle was in park, the brake was released, and the vehicle lunged forward and collided with a Rental Movie machine coming to a stop at a building. No safety features were activated. The air bags were deployed. The contact sustained leg, hand, stomach, breast, and chest injuries. Medical attention was sought. A police report was filed. The vehicle was towed to the residence. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 20,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11574020February 26, 2024
UNKNOWN OR OTHER
The exhaust resonator failed only a few hundred miles after warranty (60,300) and not covered by dealer under warranty. It creates a noise and reduces power/performance, which could inherently create a safety concern. The vehicle was inspected by an independent service center. The following code for the rattle noise is PIT5863.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573731February 24, 2024
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
The stabilizer/traction control keeps going off and it will stay off.i can turn,hit a bump or start it up and the traction control/stabilizer system is off.i almost had a accident on the freeway in the rain because it turned off out of nowhere and I almost lost control. Also I was going down the road and all of a sudden my vehicle died and I had little control over vehicle. Once it came to stop it would not start again and when attempting it sounded like something was stuck in my fan or something because of the way it rattled and sounded and was rough sounding. Vehicle was inoperable and had to be towed. Upon investigating it was the timing chain kit that had failed suddenly for no apparent reason. Vehicle was well maintained and kept accordance with running policies and practices required and suggested by manufacturer. Still the failing caused engine damage that is well in to the several thousands of dollars and engine must be replaced due to this issue failing and I have noticed several thousand people having this same very issue and rendering them a foot and vehicle less due to the high cost of fixing without any warning or engine light or code suggesting of the timing chain kit failing or about to fail before stranding a person wherever and whenever unexpectedly and suddenly without any warning or check engine light at all. No OEM code to validate the issue either. Manufacturer should be held liable for the exact same issue occuring in so many of the multitude of people experiencing the same exact issue causing financial turmoil and risk of disaster or collision and harm when the timing chain kit fails suddenly. This is a huge and vast problem I have found with multitude of Acadia owners and should be addressed because to not honor a issue of so many experiencing the same issue occuring should be reconciled and corrected at the manufacturer cost due to it being their liability in making the faulty part of device to begin with causing vast financial hardships.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573761February 24, 2024
UNKNOWN OR OTHER
I have taken this vehicle to 2 different mechanics for "stuttering" during driving. Many times it will state a problem with stabilizer and lose power causing me to pull over in traffic as soon as possible. When this happens in snow it has become dangerous. Lately it just stutters without stabilization. No one has been able to find problem and sensors have already been changed. These occur at speeds of 2 mph to 75 mph intermittently
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573311February 22, 2024
AIR BAGS
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573423February 22, 2024
AIR BAGS
The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573428February 22, 2024
AIR BAGS
Recall for air bag was issued in May or 2023. So far no information on repair time, etc. Local dealers unable to provide more information. We have a vehicle that is dangerous to drive and need help resolving the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573083February 21, 2024
AIR BAGS
See attached letter for details
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573210February 21, 2024
AIR BAGS
The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572792February 19, 2024
ELECTRICAL SYSTEM
Thermostat fails frequently leading to reduced steering assist and temp gauge drops to below cold while fan runs on high. Along with sporadic blackout on all interior screens/instrument panel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572815February 19, 2024
AIR BAGS, SEAT BELTS
I was tboned January 9, 2023 the side impact airbags didn't deploy nor does it seem the seatbelts engaged. There were 2 side impacts to the passengers side ZERO airbags deployed. It WAS part of a recall AND recall work had been completed almost immediately in 2014 (GM website screenshots attached for your easy reference for the 2 recalls showing completed). YET, they STILL failed! NO indication they had an issue nor would fail when needed as they did. The driver of the other vehicle was seemingly going a high rate of speed when she failed to stop for the red light her direction and tboned me as I was traveling through an intersection for a green light my travel path. My vehicle was totaled, part of the total report attached indicated "Diagnose Airbags" as they didn't deploy. (Screenshots of a GM autobody shop estimate line item as well as CarFax report attached for your easy reference) Multiple injuries sustained, including a serious TBI.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11572539February 17, 2024
AIR BAGS
This recall has been open since May of 2023. So for 9 months I have patiently waited for a remedy to become available, they have yet to do this so the dealership will not fix my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572407February 16, 2024
AIR BAGS
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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