GMC Acadia Complaints

5,595 consumer complaints on file.

#11577343March 14, 2024
AIR BAGS
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577429March 14, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I was driving on the highway with my kids and my car suddenly shuts off. There was no warning messages or other symptoms of the problem... no signs! This took place on February 25, 2024. It was towed and taken to the GMC dealership (coral springs) for 3 weeks now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576826March 12, 2024
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576596March 11, 2024
AIR BAGS
The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576701March 11, 2024
STEERING
About 1 month ago While making a slow speed turn from a parking lot to a street the steering seemed to lock for no reason. After a brief moment the steering resumed normal function. I inspected the ignition switch and found nothing abnormal. Checked power steering fluid level, it was in the operating range. Unable to duplicate the issue at that time. On 3-9-23 while driving the vehicle started making an unusual noise coming from the engine. It seemed to be consistent with engine rpm. I believe it was the power steering pump. After stopping and starting the engine the noise was gone. A few minutes later while driving at slow speed the steering locked again, or the resistance was too great for my wife to overcome.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576150March 8, 2024
AIR BAGS
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576230March 8, 2024
AIR BAGS
My vehicle is involved in GM safety recall N232404980. I received a letter dated June 2023 from GMC informing me of the recall. On 3/6/24, I contacted GMC to inquire when I could expect to have my vehicle repaired. No timeline could be provided. I sent and email to NHTSA with my concern over the time lapse in the vehicle repair. In an email from NHTSA, I was given a GMC phone number to call to get a timeline for the repair. GMC is unable to provide me with a timeline. I think I have waited long enough and have driven a dangerous vehicle too long. Why can I not at least get some idea of how much longer I will have to wait. I understand that I can receive serious injury or even die from this problem. I would like my vehicle repaired soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576093March 7, 2024
STEERING
Rack and pinion sudden failure. I lost control of the vehicle almost going off the road .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575727March 6, 2024
AIR BAGS
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575809March 6, 2024
POWER TRAIN
There's a shuddering, clanking sound coming from the torque converter when the engine shifts gears at 25-35 mph. I also noticed that it happens when it transitions from 4 cylinders to 6 cylinders. There's a sweet spot somewhere in there. It has also happened on the highway from 65-75 mph. This also happens when it's switching from 4 cylinders to 6 cylinders.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575826March 6, 2024
AIR BAGS
The airbag warning light came on, and the console message "SERVICE AIRBAG SOON" was displayed. The drivers seat side airbag was disabled. The vehicle is a 2015 GMC Acadia with 66,590 miles when this happened. A TSB for this exact issue was The charge for the repair is dated 04/07/2015, but I was never notified about an existing issue that could disable an airbag. I was charge $632.82 for a labor-only repair (no parts are necessary) to resolder the wires in a connector. This should have been inspected/repaired years ago under warranty, after GM knew this condition could eventually disable an airbag.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575919March 6, 2024
AIR BAGS
I bought car from a used car dealer ship. And didn’t really notice it had an air bag light on the cluster . Because newer vehicles the our bags stay off for passenger side if know one is in the seat. So that’s what I thought it was til I had it put on a computer. And it say it’s a sensor for passenger side air bag
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575448March 5, 2024
POWER TRAIN
There is a big time shudder and the dealer will not believe me because it doesn’t do it for them. They did admit there is a problem but won’t fix it. I did the transmission fluid exchange like they said and still the problem. I see service bulletins for it but no recall. It’s is now out of warranty and I will have to pay for it. This is not right
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575479March 5, 2024
ENGINE, ELECTRICAL SYSTEM
I bought a used 2018 GMC Acadia in Oct. 2023. Initially the thermostat would go out and a check engine light would come on. This seems to be a common problem in GMC Acadia's and there are multiple blogs on this online (e.g. [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575486March 5, 2024
UNKNOWN OR OTHER
4 years ago I would get a shift to park error. This meant my vehicle did not recognize that it was in park. This meant that my vehicle would not lock, turn off the radio or headlights. My husband tried to fix it, but it turned out to be a part that only a dealership could obtain. So $500 later my vehicle was fixed. This was a KNOWN problem affecting multiple vehicles/years. Fast forward to the third week of February this year. I again am getting this same error. Took it to the dealership and there is a switch along with a transmission control harness and jumper harness that needed replaced. These parts have to do with the original shifter that was replaced 4 years ago, but of course not covered. So now $668 dollars later my vehicle is fixed. This is another KNOWN issue and my repair paper says “replace per bulletin #19-NA-206. Now I am pissed. I want to know why these are not a recall. Both times were a HUGE SAFETY ISSUE. I could not lock my car for Pete’s sake. If my car was stolen, what is the first question my insurance company is asking? It would be “ WAS IT LOCKED?” Not to mention MY PERSONAL SAFETY. Anyone could get into my vehicle and wait for me or me and my grandchildren to get in the car. Does human trafficking ring any bells???? What is it that needs to be done to make this a damn recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575342March 4, 2024
SEAT BELTS
Seatbelt buckles are defective. Unable to latch properly in first 2 rows. In 3 led row seatbelt is also defective. Somehow my daughter got tangled in seatbelt and could not breathe, I was forced to cut seatbelt with scissors. Always had seatbelt problems since purchase. However due to the trauma my daughter faced I am very concerned.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11575219March 4, 2024
FUEL/PROPULSION SYSTEM
FUEL PUMP CONTROL MODULE The fuel pump control module failed while sitting idle at a major highway intersection during the noon rush hour. All efforts to remove from the highway failed because the electronic shifter could not be moved to the neutral position and the electronic parking brake could not be disengaged. It was two hours before a tow truck arrived and traffic was backed up for approximately one mile. The vehicle was towed into the dealership where the problem was identified and the fuel pump control module was replaced. (Invoice attached.) I am unaware of any accidents related to this specific incident, however given that traffic was backed up as far as it was, it is certainly a possibility. The component was not inspected by anyone other than the dealership. There were no warnings, indicators, or symptoms prior to the failure. The same component (FUEL PUMP CONTROL MODULE) failed again more recently. Fortunately it occurred in a shopping mall parking lot and only caused inconvenience and delays. However, there is evidently an issues with this particular component. (Invoice included to verify part failure and replacement.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574997March 2, 2024
AIR BAGS
I am writing a complaint in reference to the already issued recall number 23v334, for the acadia's and their airbags. It states that if the remedy is not taken care of or whatever the wording about a timely manner, to reach out and this recall was issued in May after already being aware for some time, and now we are approaching the one-year Mark and they still have absolutely no remedy available for the Acadia and they are Slow Rolling each model out to save money. I am literally driving around with a ticking time bomb in front of my face with the potential to kill me according to its own wording and according to the own manufacturer reading back the identical wording while they're telling you that they have no option available there is no new airbag that they have worked on in the 8 plus months since recall, and there's literally nothing I can do to ensure my safety so I am officially lodging another complaint for the safety of this already known issue that is not been remedy and whereas there appears to be no active and serious engagement and producing something. This is completely unacceptable and something needs to be done about it as there are plenty of people out here with the same potential Hazard right in front of them each and every day they're entering this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574839March 1, 2024
AIR BAGS
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574872March 1, 2024
POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My vehicle stops working while in traffic when the auto stop is engaged. The abs, parking brake, and dash flashes prior to the engine stopping. I have been to the dealership multiple times and they are never able to recreate the issue. The check engine light codes produced are P0014 and c0800-03.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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