GMC Acadia Complaints

5,595 consumer complaints on file.

#11612526September 4, 2024
POWER TRAIN
The Shift to Park feature malfunctions. Although my car is in Park it does not recognize it, gives me a 'Shift to Park' message and won't allow me to shut off the car. My car not correctly recognizing what gear it's in is a significant danger. This problem was a recall in 2017-2018 GMC Acadias but my car produced the same issue and was not recalled. The component was replaced by an IG Burton dealer. There were no other warning messages prior to the issue occuring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612298September 3, 2024
POWER TRAIN, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2018 GMC Acadia. The contact stated that the vehicle failed to start and restart daily and required to be jumpstarted. Additionally, while the transmission was shifted into park(P), the "Shift to Park" message was displayed, and the vehicle failed to turn off, causing the battery to become drained. Roadside Assistance was able to jumpstart the vehicle. The vehicle was taken to AutoZone and Firestone, where the battery and alternator were tested; however, the cause of the failure could not be determined. The contact purchased a battery jump starter to jumpstart the vehicle. The vehicle was then taken to Pep Boys, where the alternator, battery, and starter were all tested, and it was determined that the engine switch had failed. Pep Boys advised the contact to take the vehicle to the dealer for a diagnosis. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 81,737.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611938August 31, 2024
POWER TRAIN
Many times after shifting the car into park, a message is displayed saying that the car needs to be put in park. It takes many time of turning the car on and off and moving the shift back and forth in order to get the message off and get the car to shut off. I notice that some 2017 and 2018 Acadia models have received recall notices addressing this problem. Our VIN number does not show up in the recall notices. Is there a reason why our car would not be covered as we have the same issue as cars that have received recall notices. Any help that you could provide would be very much appreciated. It is a very frustrating problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611968August 31, 2024
POWER TRAIN
As previously reported by other owners of a 2017, 2018, 2019 Acadia- the “shift to park” message appears once I have put my car in park and turned it off. I have to restart my car, move the shifter to reverse, back up a tad bit, and put it back in park for the message to go away so I am able to turn my car off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611767August 30, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My radio is going crazy. Like going through every radio station, calls people. Its a distraction. And after researching how to fix I noticed thousands of people have the same problem. Almost cause an accident because of the distraction and this is obvious problem in GMC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611798August 30, 2024
AIR BAGS
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611816August 30, 2024
AIR BAGS
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611538August 29, 2024
UNKNOWN OR OTHER
Shift to park had this repaired in 2019 issue has popped up again. After a while my vehicle will not turn off I will be unable to walk away from my vehicle until it recognizes I’m in park. Today (29 August 2024) I arrived to work and went to turn off the vehicle and it gave the shift to park warning. This vehicle has needed the drive shaft (what was replaced during the last event of this matter), electronic control module, transmission, and thermostat have all needed to be replaced all in the first 5 years of owning it. Bought new in February of 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611427August 28, 2024
POWER TRAIN
Purchased this vehicle with 49,000 miles on it. Currently, it has 55,000. When I shift the car into park and turn it off. I am met with a consistent ding and error messages displaying “Shift to Park.” With this error message I am unable to fully turn my car off, it drains the battery and I cannot lock my car door. I have to turn the car back on and mess with the shifter which sometime takes a longtime. I cannot just leave my car on and drain the other components; it’s frustrating. I called my local GMC dealer. I told them about the current issues with these cars as it isn’t a secret that this is a common problem. I pointed out the TBS on this make and model and I’m expected to pay for this out of pocket because my powertrain warranty ended June 30th 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611315August 28, 2024
POWER TRAIN
The contact owns a 2017 GMC Acadia. The contact stated that after parking the vehicle and shifting to park(P), the vehicle failed to shut off when the START/STOP button was pressed. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding the failure, but no assistance was offered. The failure mileage was 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611087August 27, 2024
AIR BAGS
I have called GM multiple times and the local dealership. GM Motors has airbags and are currenlty fixing vehicles and has not included my vehicle in any current priority group. The local dealer tried to get my vehicle included in this current round and was denied despite my vehicle being in Louisiana where it is very hot and humid. Both of these are risk factors causing the explosion of the inflator. I am disabled and my family needs my vehicle to take me to appointments because we bring my walker and O2 tank and now I have a $54,000 vehicle that they are all too afraid to drive. My daughter is short and has to sit right at the steering wheel. There are newer vehicles than mine on the priority list. This is ridiculous and dangerous. See priority list below.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611112August 27, 2024
AIR BAGS, ENGINE, LANE DEPARTURE: BLIND SPOT DETECTION
I was curious about recalls because I totaled my 15 Acadia SLT2 and when I hit the impact didn’t deploy airbags and I had no idea until after my accident that they were recalled!!! This incident totaled my Acadia caused my face to be slammed into my steering wheel, cutting me in 2 places and shattering my eye glasses. I now have a scar that looks like a 2nd chin from my impact to hitting the steering column! What should I do? I wasn’t or hadn’t received anything from GMC about this recall until recently and damage has already been done and I’m at a loss of tremendous amounts because my air bags could have saved $300+ glasses and doctors appointments etc…
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11611188August 27, 2024
AIR BAGS
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610922August 26, 2024
UNKNOWN OR OTHER
When I try to cut my car off, it says "Shift to Park", but the car is in Park. Sometimes you can push the gear shift up hard and it will make the light go off, but othertimes nothing works and the car stays running and you can't get out. This is an ISSUE on lots of models and some even have recalls. Why are thy not recalled? I have to leave my car unlocked and running until it decides to turn off. Now I am stuck having to pay for this out of pocket, when GMC knows this is an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610953August 26, 2024
ELECTRICAL SYSTEM, STEERING, SERVICE BRAKES
Last week I parked in a large public parking lot and attempted to turn my car off. I received a notification in my dash to “shift to park” even though my car was already in park. I was unable to turn the car off or lock the doors. I ended up having to leave. I have now gotten this message six times in the past week. It can take up to twenty minutes to get the car to turn off so I can exit. Yesterday upon returning to the car I showed an error message as soon as I started it that the parking brake needed service, stabilitrak is disabled and steering assist is disabled- drive with care. As I tried to exit the parking lot, I found it almost impossible to turn the steering week. I pulled over and restarted the car, releasing the steering wheel so I could get home. This morning, all of the service lights were on and periodic warnings flashed on my dash throughout my drive to work. I contacted the dealership and was told that there is a recall for this exact issue on the 2015-2018 models of my car. I have a 2019. This is certainly a dangerous issue that should be proactively fixed and is clearly still present in years that are not being included in the recall. I was told my car was one month past its warranty and told I could pay 250$ for the issue to be assessed and then they could quote me on a fix. The dealership acknowledged that this is an issue they regularly fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610991August 26, 2024
ENGINE, ELECTRICAL SYSTEM
Transmission gave out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610698August 25, 2024
POWER TRAIN
Vehicle when being placed into park utilizing the gear shifter begins to say “vehicle not in park” when the vehicle is in park. This happens almost every time the vehicle is placed into park. In order to clear that notification, you have to put the vehicle in drive and park multiple times and hope that the computer recognizes the vehicle in park to unlock the doors and shut the vehicle off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610598August 24, 2024
POWER TRAIN
Today is Aug. 24, 2024. On [XXX], as my wife and I were preparing to leave on a vacation trip, our leased 2023 GMC Acadia would not move out of Low Gears moving forward. I soon discovered that it also would not shift into Reverse. When I took the vehicle to the GMC dealership near my home in Grand Rapids, Michigan, the service advisor told me that the Check Engine light was on. The dealer has had the car since the date of this occurrence, on [XXX], giving me a smaller car as a loaner. My service advisor told me that he was able to get the car into Reverse. When I have called, he tells me they are trying to identify the problem. I see on the Internet that this model of vehicle has had multiple "transmission issues" and that there has been a Recall due to the transmission. I have not been alerted to a Recall. Yesterday, on Aug. 23, I received an Onstar Diagnostics Report saying there is a "diagnostics alert" requiring "immediate attention." I leased this vehicle in October 2023 from Todd Wenzel Buick GMC, where the vehicle now is located in the Service Department. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610396August 23, 2024
AIR BAGS
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610566August 23, 2024
ENGINE
While driving the vehicle it just shut off for no reason which created a safety hazard! We were then forced to have it towed to a nearby repair shop, because we did not want to take the chance to start the vehicle and have the same thing happen again. The repair shop did their diagnosis and informed us it was a broken timing chain but couldn’t tell us if any other damage was done to the motor, without completely tearing it down. The decision was made to wait and it remains sitting at the repair shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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