GMC Acadia Complaints

5,595 consumer complaints on file.

#10295719December 14, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT, POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN 2008 GMC ACADIA. ON TWO OCCASIONS THE WEEKEND OF NOV 28, 2009 ONCE WHEN I WAS DRIVING, SEPARATELY WHEN WIFE DRIVING, AFTER THE CAR WAS PUT IN PARK AND THE IGNITION TURNED OFF, KEY REMOVED, THE CAR ROLLED BACKWARDS SEVERAL FEET UNTIL THE BRAKE WAS APPLIED. TOOK THE CAR TO DEALER SERVICE WHO COULD NOT REPLICATE AND EXPRESSED DISBELIEF THERE WAS AN ISSUE. SURFED WEB AND FOUND NHTSA RECALL ID# 09V073000 ON 2009 ACADIA. THE RECALL IS EXACTLY WHAT'S HAPPENING WITH MY 2008 ACADIA. JUST CALLED GM 866# AND THEY DENIED THAT THE 2009 ACADIA RECALL EXISTED. PLEASE HELP AND GET GM TO RECALL THE 2008 ACADIA'S WITH SAME ISSUE AS 2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294449December 3, 2009
ELECTRICAL SYSTEM
PURCHASED A NEW 2009 GMC ACADIA, THE NAVIGATION, RADIO AND DVD SYSTEM FAILED. VEHICLE ONLY HAD 405 MILES ON IT. I NOTED THAT THERE WERE 4 ELECTRICAL FAILURES DOCUMENTED IN NHTSA REPORT ON THE ACADIA. THE NAV. RADIO AND DVD ARE POWERED BY THE ELECTRICAL SYSTEM AS IS THE COMPUTER SYSTEM AND FOR THIS REASON I HAVE CONCERN THAT A COMPUTER FAILURE MIGHT OCCUR WHILE DRIVING THE VEHICLE WHICH COULD BE A SERIOUS SAFETY CONCERN. THE VEHICLE WAS TAKEN TO DEALER FOR REPAIR, THEY COULD NOT REPAIR THE FAILED SYSTEM NOR DID THEY EVEN KNOW WHAT WAS WRONG WITH THE SYSTEM. DEALER HAD TO REPLACE THE SYSTEM. NO REASON BY THE DEALER WAS GIVEN AS TO WHY THE NAVIGATION, RADIO AND DVD SYSTEM FAILED. THEY SAID THEY MAY NEVER KNOW WHY IT FAILED. THE FAILED EQUIPMENT WAS TO BE SENT INTO GMC FOR A FAILURE ANALYSIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290840November 3, 2009
SEATS:MID/REAR ASSEMBLY
TL* THE CONTACT OWNS A 2008 GMC ACADIA. THE CONTACT STATED THAT THE MIDDLE BENCH (60/40 SPLIT) HAD AN ISSUE WHERE THE 60 PART WOULD CONSTANTLY "POP" UP TOWARDS THE DRIVER SEAT. THE ISSUE WAS NOTICED EVERY-TIME SOMEONE SAT IN THE VEHICLE. A 164-LB MAN WAS SITTING IN THE SEAT AND WAS LIFTED WHILE THE VEHICLE WAS IN MOTION. SHE HAD TO SIT HER CHILD SEAT ON THE 40 PART TO AVOID INJURY OF HER CHILD. SHE TOOK THE VEHICLE TO TWO DIFFERENT DEALERSHIPS A TOTAL OF SEVEN TIMES. THE DEALERSHIP COULD NEVER FIND ANYTHING WRONG WITH THE VEHICLE THAT WOULD INDICATE A CAUSE FOR THE FAILURE. THE MANUFACTURER TOLD HER TO TAKE THE VEHICLE TO ANOTHER DEALER WHICH SHE HAD AN APPOINTMENT SET FOR 11/06/09. THE CURRENT MILEAGE WAS APPROXIMATELY 29,000. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. UPDATED 11/17/09 *BF UPDATED 11/1/8/09
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289067October 20, 2009
SEATS
I PURCHASED A NEW 2008 GMC ACADIA IN SEPT. OF 2007 AND I HAVE HAD SEVERAL PROBLEMS WITH IS SENSE BUYING. THE BIGGEST PROBLEM IS MY SECOND ROW OF SEATING IT HAS A 60/40 SPLIT AND THE 60 PORTION POPS UP ALL THE TIME EVEN WHEN AN ADULT IS SITTING ON IT. I HAVE TAKEN TO TWO DIFFERENT GMC DEALERSHIPS 7 TIMES AND NO ONE CAN FIND ANYTHING WRONG. I EVEN CONTACTED GM'S MAIN OFFICE AND THEY SAID THEY CAN NOT DO ANYTHING UNTIL THE SERVICE DEPT. FINDS A PROBLEM. THEIR ONLY SUGGESTION WAS TO TAKE IT TO A THIRD DEALER AND SEE IF THEY CAN FIND WHAT'S WRONG. I FEEL THAT IS A VERY UNFAIR TO ME BECAUSE THAT JUST MEANS I HAVE TO DRIVE FURTHER TO FIND A DEALER AND WASTE MORE TIME ON SOMETHING THAT SHOULD HAVE BEEN FIXED A YEAR AND A HALF AGO. I HAVE 3 KIDS AND THEY CAN NOT EVEN SIT ON THAT SEAT BECAUSE YOU NEVER KNOW WHEN ITS GOING TO CATAPULT THEM UP AND INTO THE BACK OF THE DRIVERS SEAT. WE CAN'T EVEN PUT OUR YOUNGEST CARSEAT IN THE SEAT. THIS HAS JUST BEEN VERY UPSETTING AND I AM TIRED OF DEALING WITH GM AND THE SALESPERSON I BOUGHT THE CAR FROM IS THE ONE WHO SUGGESTED I CONTACT YOU. AGAIN WE BOUGHT THIS CAR BRAND NEW. THE OTHER THINGS THAT ARE WRONG IS I STILL HAVE WATER LEAKING IN THE TOP OF THE DRIVERS WINDOW WHEN IT'S SITTING DURING A HARD RAIN,, MY FAN MOTOR FOR THE A/C AND HEAT GOES UP AND DOWN ALL BY IT'S SELF AND PAINT IS PEELING OFF THE HOOD. THESE ARE THINGS I GUESS I CAN DEAL WITH BUT THE SEAT HAS GOT TO GET CORRECTED. I HOPE YOU CAN HELP, THANK YOU AND LOOK FORWARD TO HEARING FROM SOMEONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285851September 30, 2009
AIR BAGS:SIDE/WINDOW
TL*THE CONTACT OWNS A 2007 GMC ACADIA. WHILE APPLYING PRESSURE TO THE BRAKE PEDAL, TO AVOID HITTING A DOG, THE DRIVER FRONT SRS AIR BAGS DEPLOYED; ALTHOUGH, A CRASH DIDN'T OCCUR. THE AIR BAG DEPLOYMENT CAUSED MINOR BRUISING ON HER BODY. A COMPLAINT HAS BEEN FORWARDED TO THE MANUFACTURERS PRODUCT ALLEGATION DEPARTMENT FOR FURTHER INVESTIGATION. SHE IS WAITING FOR A RESPONSE; HOWEVER, THE VEHICLE HAS NOT BEEN INSPECTED, NOR HAVE ANY REPAIRS BEEN MADE. THE FAILURE MILEAGE WAS 56,700. THE CURRENT MILEAGE WAS 56,886.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10284225September 16, 2009
STEERING
WE WERE DRIVING BETWEEN JACKSON HOLE AND THAYNE, WYOMING AND GOT INTO A HEAVY RAINSTORM AND STARTED TO EXPERIENCE A SLIGHT STEERING PROBLEM. IT WAS NOT UNTIL WE STOPPED AND PARKED FOR A FEW MINUTES AND THEN STARTED UP THAT WE REALLY EXPERIENCE A SERIOUS PROBLEM. THE STEERING WHEEL BEGAN TO SHUTTER, MAKING IT EXTREMELY DIFFICULT TO STEER THE VEHICLE TO THE POINT THAT WE FORCED TO PARK THE VEHICLE UNTIL THE NEXT MORNING. AFTER SITTING OVER NIGHT AND ALLOWED TO DRY OUT, THE STEERING IMPROVED, BUT THERE STILL REMAINED A SLIGHT SHUTTER AS WE START TO MOVE AND ATTEMPT TO STEER EITHER RIGHT OR LEFT. IT HAS LEFT US A LITTLE CONCERNED OVER THIS MATTER, CAUSING ME TO TAKE IT TO OUR LOCAL GMC DEALERSHIP (HARMON'S MOTOR, PROVO, UTAH). THEY CHECKED THE WATER SHIELDS AND FOUND THEM IN TACT SO THEY CHOSE TO REPLACE THE SERPENTINE BELT. OTHERWISE,. THERE REMAINS A SLIGHT LAG OR PAUSE IN THE STEERING ON START UP WHEN TURNING THE STEERING WHEEL, WHICH TRANSLATES INTO A SLIGHT SHUTTER. ONCE UNDER WAY, THE STEERING RETURNS TO NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283189September 2, 2009
STEERING:HYDRAULIC POWER ASSIST SYSTEM
2007 GMC ACADIA HAD A PROBLEM WITH THE POWER STEERING GEAR ASSEMBLY. *NJ THE DEALER STATED EVEN THOUGH THERE WAS A RUBBING SOUND, THE POWER STEERING GEAR ASSEMBLY HAD NOT FAILED AND THE VEHICLE WAS STILL DRIVABLE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282576September 1, 2009
FUEL SYSTEM, OTHER
MY CLIENT WAS DRIVING A 2009 GMC ACADIA (ACQUIRED 09-03-2008) ON INTERSTATE 10 NEAR MARRIANA FLORIDA ON 08-08-09 WHEN THE CAR CAUGHT ON FIRE AND BURNED COMPLETELY. MY CLIENT, HER DAUGHTER, ANN AND ANN'S 2 YOUNG BOYS WERE TRAVELING TO A DESTINATION IN FLORIDA. FORTUNATELY ONE OF THE BOYS NEEDED TO GO TO THE BATHROOM SO THEY STOPPED ALONG SIDE THE INTERSTATE. THE CAR BURNED UP IN FRONT OF THEIR EYES. . WE HAVE RECEIVED NO REPORTS OF THE CAUSE YET. I HAVE A LOT OF PHOTOGRAPHS. FORTUNATELY ,NO ONE WAS BURNED - BUT THE CAR AND ALL OF ITS CONTENTS WERE BURNED COMPLETELY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10281770August 25, 2009
AIR BAGS:FRONTAL
ADULT PASSENGER SEATED IN THE PASSENGER FRONT SEAT WITH AN APPROXIMATE WEIGHT OF 120LBS AND A HEIGHT OF 5'3" DOES NOT ENABLE THE AIRBAG SENSOR TO TURN ON. THE SYSTEM DOES NOT ENABLE THE AIRBAGS EVEN THOUGH AN ADULT IS SEATED IN THIS POSITION. WE HAVE TAKEN THE VEHICLE TO THE DEALER TWICE AND THEY HAVE NOT BEEN ABLE TO REPAIR THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280716August 17, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2007 ACADIA WOULD DRIVE ABOVE 50KM IT FINALLY BROKE DOWN AND WOULDN'T MOVE. WE HAD TO GET A FLATBED TRUCK TO TAKE THE CAR IN TO GM AND FOUND OUT IT WAS THE SWAY BAR THAT WAS BROKE AS WELL AS THE CRANKSHAFT SENSOR AND JUST A MONTH BEFORE THIS WE HAD ISSUES WITH THE STEERING WHEEL THAT HAD TO BE FIXED. THERE HAS BEEN SO MANY THINGS WRONG WITH CAR ITS UNBELIEVABLE I WENT TO TRADE IT IN AND FINDING OUT THAT WE PAID 45,000 FOR IT BRAND NEW NOW ITS ONLY $20,000 AT THE MAX WE CAN GET FOR OUR AWD ACADIA WITH MOST OF THE BELLS AND WHISTLES. NOW IT IS LACKING POWER IN ACCELERATION AGAIN MERGING ON HIGHWAYS OR PULLING OUT IN TRAFFIC THE CAR LULLS OUT AND SOUNDS LIKE ITS STUCK IN NEUTRAL AND IT FINALLY KICKS IN AND GOES VERY DANGEROUS I COULD OF BEEN REAR ENDED THE OTHER DAY BECAUSE OF THIS IT WAS A CLOSE CALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279878August 10, 2009
VISIBILITY
I HAVE A RECURRING WATER LEAK WITH MY SUNROOF ON MY 2008 GMC ACADIA HISTORY 9/7/07 ' TOOK DELIVERY OF ACADIA 11/14/08 ' RECEIVED SUNROOF WATER LEAK RECALL 08207 NOTICE. 11/24/08 ' CAMPAIGN 08207 PERFORMED BY JIM CAUSLEY. WE WERE NOT AWARE OF ANY WATER LEAKS PRIOR TO THIS BEING PERFORMED 3/8/09 ' DISCOVERED WATER LEAK 3/9/09 ' SERVICE PERFORMED BY JIM CAUSLEY FOR SUNROOF WATER LEAK. BULLETIN 07-08-57-002E. 7/26/09 DISCOVERED WATER LEAK 7/30/09 ' SERVICE PERFORMED BY ART MORAN FOR SUNROOF WATER LEAK. 8/7/09 ' DISCOVERED WATER LEAK 8/8/09 ' CONTACTED GMC CUSTOMER SERVICE. GAVE HISTORY. 8/10/09 ' DROPPED OFF FOR SERVICE AT ART MORAN FOR SUNROOF WATER LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278497July 27, 2009
EXTERIOR LIGHTING
MY DAUGHTER SLICED HER HAND ON THE JEWEL LAMP INSIDE EDGE OF THE REAR TAILLIGHT ASSEMBLY ON OUR 2008 GMC ACADIA WHILE GETTING IN AND OUT OF THE HATCHBACK. I WILL TRY AND SAND IT DOWN, BUT THE PLASTIC EDGE FROM THE MOLD IS VERY SHARP. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10275702July 3, 2009
ELECTRICAL SYSTEM, STRUCTURE
WATER ENTERING INTERIOR OF THE VEHICLE. POINTS OF ENTRY INCLUDE: SIDE AIR BAG OPENINGS, FOOT EMERGENCY BRAKE(WHICH IS LOCATED NEAR VEHICLE ELECTRICAL COMPONENTS) SHOULDER SEAT BELT OPENINGS AND THROUGH DVD SCREEN. THIS IS THE SECOND TIME MY VEHICLE HAS BEEN SERVICE FOR THIS COMPLAINT. THE HEADLINER WAS REMOVED AND REPAIRS HAVE BEEN ATTEMPTED. MY CONCERN ARE WITH THE DAMAGE TO AIR BAG OUTPUT IN EMERGENCY DUE TO WATER, ELECTRICAL COMPONENT DAMAGE SUCH AS DVD PLAYER AND ELECTRICAL COMPONENT BY EMERGENCY BRAKE AND ALSO THE MOISTURE THE INTERIOR OF THE VEHICLE HAS BEEN EXPOSED TO FOR MOLD AND MILDEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275705July 3, 2009
STEERING, EQUIPMENT
RECURRING PROBLEM WITH STEERING COLUMN REPLACED TWICE AND STEERING PUMP REPLACED ONCE. STILL THE PROBLEM IS NOT RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274275June 18, 2009
VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
TL*THE CONTACT OWNS A 2007 GMC ACADIA. THE CONTACT STARTED THE IGNITION AND ACTIVATED THE WINDSHIELD WASHER. THE FLUID DISPENSED QUICKLY AND FORCEFULLY FROM THE RESERVOIR AND FAILED TO DISENGAGE. THE FAILURE OCCURRED WHENEVER SHE ACTIVATED THE WINDSHIELD WASHER DEVICE. ONE YEAR PRIOR TO THE FAILURE, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08V410000 (VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES). THE AUTHORIZED DEALER REFUSED TO REPAIR THE VEHICLE DUE TO A MISUNDERSTANDING. THE VEHICLE HAS NOT BEEN REPAIRED AND WILL BE TAKEN TO ANOTHER DEALER FOR THE RECALL REPAIR. THE FAILURE AND CURRENT MILEAGES WERE 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268491May 12, 2009
SEAT BELTS
SEAT BELT FLAW PUT CHILD IN DANGER. THE MIDDLE THIRD ROW SEAT BELT WOULD NOT UNLATCH; MY SIX YEAR OLD BECAME TANGLED IN IT AND HAD TO BE CUT OUT, IT WAS CUTTING OFF HIS AIR SUPPLY - AFTER THE INCIDENT, I LOOKED IN THE MANUAL WHICH SAID THERE WAS A HIDDEN KEY BUT I COULD NOT FIND SUCH A KEY. IF I HAD BEEN INVOLVED IN A CRASH OR HAD TO THROW ON THE BRAKES SUDDENLY, HE COULD HAVE BEEN KILLED. AFTER OUR FAILED ATTEMPTS TO FREE HIM WHILE PULLED OVER ON THE SIDE OF THE ROAD, I DROVE TO THE NEAREST HOUSE AND BORROWED SCISSORS TO CUT HIM FREE. I CALLED GMC TO REPORT THIS AND THEY SAID THEY HAD NO COMPLAINTS ON THIS ISSUE. THE MIDDLE BELT EXTENDS FROM THE ROOF DOWN TO THE SEAT. HE OBVIOUSLY PULLED IT OUT ENOUGH TO WRAP IT AROUND HIMSELF ONE TIME AND THEN THROUGH WIGGLING CAUSED IT TO TIGHTEN AND THEN AS HE STRUGGLED TO GET OUT, IT KEPT TIGHTENING. WHEN I FINALLY PULLED OVER TO HELP HIM, THE BELT WAS SO TIGHT I COULD NOT EVEN GET A FINGER BETWEEN HIM AND THE BELT. HE WAS GASPING FOR AIR AND CRYING. THIS BELT NEEDS A REGULAR BELT LATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268308May 10, 2009
STEERING
I PURCHASED A NEW 2007 GMC ACADIA IN MARCH 2007. IN AUGUST 2008 (21,000 MILES) I BROUGHT THE CAR IN BECAUSE THE POWER STEERING WOULD SOMETIMES FAIL, ESPECIALLY IN THE RAIN. DEALER PERFORMED NEW LINERS PER MAINTENANCE BULLETIN 07-02-32-010. RETURNED CAR FOR SERVICE OF THE SAME PROBLEM OCTOBER 2008 (28,000 MILES) - DEALER STATED THAT THEY COULD NOT DUPLICATE THE PROBLEM. RETURNED THE CAR AGAIN IN MAY 2009 (35,000 MILES) FOR INTERMITTENT LOSS OF POWER STEERING. DEALER REPLACED THE STEERING RACK. BROUGHT THE CAR BACK THE NEXT DAY BECAUSE THE PROBLEM STILL OCCURRED. DEALER REPLACED THE POWER STEERING PUMP (WAS PUTTING OUT HALF THE REQUIRED PRESSURE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265010April 12, 2009
STRUCTURE
I PURCHASED MY GMC ACADIA '08 SLT-2 IN FEBRUARY, 2008 FROM THE FIRST OWNER WITH ONLY 4800 MILES. A MONTH LATER, I NOTICED WATER DRIPPING FROM UNDERNEATH THE GLOVE BOX AND IMMEDIATELY TOOK IT IN FOR THE "RECALL." THEY "FIXED" IT, AND MUCH TO MY DELIGHT, I HAD NO PROBLEM UNTIL ABOUT TWO WEEKS AGO (ALMOST A YEAR WITH NO WATER). THEN I NOTICED THE LEAK AGAIN--SAME SPOT. I TOOK THE CAR BACK TO THE DEALER, AND THEY ATTEMPTED THE REPAIR ONCE MORE, CLAIMING IT WAS SOME SORT OF LOOSE GROMMET. AGAIN, THEY "FIXED" THE PROBLEM AND SENT ME ON MY MERRY WAY. THE NEXT DAY, IT POURED, AND EVEN MORE WATER CAME FROM BEHIND THE GLOVE BOX. I AGAIN TOOK THE CAR IN, AND THIS TIME, THEY HELD IT FOR THREE DAYS AND APPARENTLY FOUND TWO LEAKS, THE MORE SIGNIFICANT OF WHICH WAS FROM THE LACK OF ADEQUATE SILICONE FASTENING THE PLASTIC SHIELD UNDERNEATH THE WINDSHIELD WIPERS. I PICKED THE CAR UP THIS MORNING, AND LIKE THE REST OF THE COUNTRY, WE IN NEW ENGLAND ARE EXPERIENCING HEAVY DOWNPOURS... AND ALAS, THE CAR IS STILL LEAKING. I MUST SAY THAT THE CUSTOMER SERVICE TEAM AT COLONIAL GMC IN WATERTOWN (MA) HAS BEEN EXTRAORDINARILY KIND AND ACCOMMODATING, BUT THEY STILL HAVE YET TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265011April 12, 2009
STRUCTURE
I PURCHASED MY GMC ACADIA '08 SLT-2 IN FEBRUARY, 2008 FROM THE FIRST OWNER WITH ONLY 4800 MILES. A MONTH LATER, I NOTICED WATER DRIPPING FROM UNDERNEATH THE GLOVE BOX AND IMMEDIATELY TOOK IT IN FOR THE "RECALL." THEY "FIXED" IT, AND MUCH TO MY DELIGHT, I HAD NO PROBLEM UNTIL ABOUT TWO WEEKS AGO (ALMOST A YEAR WITH NO WATER). THEN I NOTICED THE LEAK AGAIN--SAME SPOT. I TOOK THE CAR BACK TO THE DEALER, AND THEY ATTEMPTED THE REPAIR ONCE MORE, CLAIMING IT WAS SOME SORT OF LOOSE GROMMET. AGAIN, THEY "FIXED" THE PROBLEM AND SENT ME ON MY MERRY WAY. THE NEXT DAY, IT POURED, AND EVEN MORE WATER CAME FROM BEHIND THE GLOVE BOX. I AGAIN TOOK THE CAR IN, AND THIS TIME, THEY HELD IT FOR THREE DAYS AND APPARENTLY FOUND TWO LEAKS, THE MORE SIGNIFICANT OF WHICH WAS FROM THE LACK OF ADEQUATE SILICONE FASTENING THE PLASTIC SHIELD UNDERNEATH THE WINDSHIELD WIPERS. I PICKED THE CAR UP THIS MORNING, AND LIKE THE REST OF THE COUNTRY, WE IN NEW ENGLAND ARE EXPERIENCING HEAVY DOWNPOURS... AND ALAS, THE CAR IS STILL LEAKING. I MUST SAY THAT THE CUSTOMER SERVICE TEAM AT COLONIAL GMC IN WATERTOWN (MA) HAS BEEN EXTRAORDINARILY KIND AND ACCOMMODATING, BUT THEY STILL HAVE YET TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264907April 10, 2009
VISIBILITY:SUN/MOON ROOF ASSEMBLY
RECALL ON MY GMC 2007 ACADIA FOR LEAKING SUNROOF. RECALL WORK DONE ON 09/24/08. REPLACED "FAULTY DRAIN TUBES" RECALL #08207. A FEW MONTHS LATER, ON 04/03/09, MY CAR WAS LEAKING WATER ONTO THE DASHBOARD, FROM THE DOME LIGHTS, WINDOW AIRBAG. THE WATER WAS POOLED IN MY DOME LIGHTS (8 TOTAL LIGHTS). TOOK TRUCK IN TO BE REPAIRED THAT DAY. THEY COULD NOT GET TO IT FOR 3 DAYS, WORK WAS DONE ON 04/06/09. I WAS TOLD THE PROCEDURES THEY HAD TO PERFORM THE RECALL BACK IN SEPT. WERE INCORRECT, THEREFORE CAUSING THE PROBLEM/LEAKING. I WAS ALSO TOLD THAT I WAS NOT THE ONLY ONE THIS HAPPENED TO. I WAS NOT NOTIFIED OF THE "RECALL ON THE RECALL" AND AS A RESULT, MY SUNROOF LEAKED AND FILLED MY TRUCK WITH WATER AND WHO KNOWS WHAT TYPE OF DAMAGE WILL RESULT BECAUSE OF IT. ELECTRICAL? WILL MY AIRBAG WORK? MOLD? I WAS TOLD THERE WILL BE NO DAMAGE AS A RESULT BUT HOW CAN THAT BE GUARANTEED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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