GMC Acadia Complaints

5,595 consumer complaints on file.

#10344373July 21, 2010
ELECTRICAL SYSTEM
2008 GMC ACADIA. CONSUMER EXPRESSES DISCONTENT REGARDING VEHICLE RECALL *TGW THE CONSUMER STATED HE CONTACTED GM ABOUT HAVING THE PROBLEM WITH THE HEATED WASHER FLUID SYSTEM REPAIRED RATHER THAN PERMANENTLY DISABLED. THE REPRESENTATIVE INFORMED THE CONSUMER THERE WAS NO OPTION OF HAVING THE HWFS REPAIRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344236July 20, 2010
STRUCTURE:BODY, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
TOOK 2007 GMC ACADIA IN BECAUSE AC BLOWER MOTOR WAS NOT WORKING. WHEN AC WAS TURNED ON IT WOULD MAKE A LOUD NOISE AND COULDN'T GET AIR TO FLOW. THEY DETERMINED THAT THE BLOWER MOTOR WENT OUT DUE TO WATER LEAKING IN THOUGH THE SIDE AND FRONT BODY PANELS. SINCE THE 36,000 BUMPER TO BUMPER WARRANTY IS UP THIS LEAK IS NO LONGER COVERED. WE HAVE THE EXTENDED WARRANTY, BUT BECAUSE THE MOTOR WENT OUT DUE TO A WATER LEAK THE BLOWER MOTOR IS NOT COVERED. SO WE HAVE TO PAY OUT OF POCKET FOR SOMETHING THAT IS CLEARLY DEFECTIVE TO BEGIN WITH. I HAVE ALSO HAD WATER LEAK IN THROUGH THE INSIDE AIRBAG SQUARE, I HOPE THAT THIS INFLATES IF I NEED THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344383July 20, 2010
TIRES:BEAD
2010 GMC ACADIA. CONSUMER STATES PROBLEMS WITH TIRES *TGW THE CONSUMER STATED HER HUSBAND NOTICED THE TWO FRONT TIRES HAD AIR BUCKLES IN THEM. IT WAS DETERMINED, THAT THE TIRES WERE INSTALLED INCORRECTLY. THE FRONT TIRE BEADS WERE TORN DURING INSTALLATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343165July 14, 2010
EXTERIOR LIGHTING
WHILE DRIVING MY 2009 GMC ACADIA THE PASSENGER LOW BEAM WENT OUT. UPON OPENING THE HOOD WHEN I STOPPED I NOTICED THE DISTINCT ODOR OF BURNT PLASTIC. UPON FURTHER EVALUATION WHILE REMOVING THE BULB I OBSERVED THAT THE INSULATION FOR THE WIRING HARNESS HAD MELTED OFF AND SHORTED AT THE INTERFACE BETWEEN THE WIRE AND CONNECTOR. THE CONTACT FOR THE BULB ALSO EXHIBITED CHARRING AT THE CONNECTOR CONTACT. AN INTERNET SEARCH FOR A REPLACEMENT BULB ALERTED ME THAT THERE IS A SERVICE BULLETIN (09-08-42-004) ADDRESSING THE REPLACEMENT OF THIS HARNESS SHOULD THE HEADLIGHT FAIL. I FEEL THIS IS A OEM DESIGN FLAW AND SAFETY ISSUE SINCE THE HARNESS CAN SHORT OUT TO THE POINT TO WHERE THE INSULATION IS MELTED COMPLETELY OFF EXPOSING BARE WIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342950July 13, 2010
STEERING, EQUIPMENT
MY FAMILY AND I WERE TRAVELING ON I-20 BACK FROM COLUMBIA IN MY 2007 GMC ACADIA. I NOTICED A WHINING NOISE, TIGHTEN IN THE STEERING, TOLD MY HUSBAND THAT WE NEED TO STOP FOR GAS AND CHECK THE FLUIDS. YIELDING AT THE NEXT EXIT I COULD NOT TURN THE STEERING WHEEL. I FINALLY WITH ALL MY STRENGTH TURN THE VEHICLE INTO A HESS GAS STATION. WE CHECK FLUIDS AND CALLED ONSTAR FOR A DIAGNOSTICS REPORT. THE CUSTOMER SERVICE REP TOLD US THAT THEY DID NOT SEE ANYTHING IN THE MAJOR PARTS BUT DID TRY TO CALL A GM DEALERSHIP (KING CADILLAC). KING WAS NOT OPEN AND WOULD SCHEDULE AN APPT ON MONDAY. MY HUSBAND DROVE THE VEHICLE TO THE DEALERSHIP, WHICH WE LEFT FOR EARLY DROP OFF. RECEIVED A CALL FROM TECHNICAL ON MONDAY PM, WHICH STATED IT WAS THE POWER STEERING PUMP. ASKED HIM ABOUT IF THERE WAS ANY COMPLAINT OR RECALLS ON THE PUMP BECAUSE THE POWER STEERING PUMP WAS REPLACE BACK AT 14,000 MILES. THIS WOULD BE THE 3RD PUMP THAT HAS BEEN PUT ON THIS CAR. I HAVE BEEN RESEARCHING AND NOTICED THAT THERE WAS A TECHNICAL SERVICE BULLETIN ON SEPT. 10, 2008 FOR THIS PROBLEM AND MANY COMPLAINTS SINCE 2008. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342603July 12, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2008 GMC ACADIA HAS TROUBLE ACCELERATING/MERGING INTO TRAFFIC. THE TRANSMISSION, AT LEAST ACCORDING TO A GMC SERVICE WRITER, IS DUE TO GMC'S TRANSMISSION DESIGN. IT WAS INTENDED TO UPSHIFT AND EVEN SKIP GEARS, IN ORDER TO CONSERVE FUEL. I UNDERSTAND THAT THIS WAS "CORRECTED" IN LATER YEARS. THE DEALERSHIP SAYS IT IS "NOT A PROBLEM, IT IS THE WAY IT WAS DESIGNED TO OPERATE". IF THAT IS THE CASE, THEN WHY WAS IT CORRECTED IN SUBSEQUENT MODELS? ENTERING TRAFFIC IS DANGEROUS, THE TRANSMISSION "LAGS" AT ALL THE WRONG TIMES, AND ACCELERATING TO PASS, OR WHILE CHANGING LANES, PRODUCES THE SAME LAGGING EFFECT, THEREBY CAUSING MY VEHICLE TO BECOME A ROAD HAZARD! THIS IS TOTALLY UNACCEPTABLE TO ME, AND AFTER SPENDING ALMOST $30,000 ON THIS VEHICLE IN 2010, I DO NOT FEEL I ALONE, OR I WHILE DRIVING WITH MY FAMILY, SHOULD BE SUBJECTED TO THIS DANGEROUS AND HAZARDOUS SITUATION 90% OF THE TIME WE ARE ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342217July 9, 2010
ELECTRONIC STABILITY CONTROL (ESC)
2007 GMC ACADIA PRODUCED MESSAGE STABILITRACK OFF. THE CAR STARTED TO SLOW. LOOKED IN OWNERS MANUAL, IT SAID TO PULL OVER SHUT OFF THE ENGINE AND WAIT 15 SECONDS AND RESTART. I DID THAT BUT WAITED 25 SECONDS TRIED TO RESTART, NOTHING HAPPENED. WHEN THIS HAPPENED ALL THE GAUGES MALFUNCTIONED AND THE ENGINE LIGHT CAME ON. WAS TOWED TO DEALER, DEALER DID DIAGNOSTICS, AND SAID COULD NOT FIND NOTHING WRONG. THIS HAPPENED ONCE BEFORE WITHOUT THE CONSEQUENCE OF NOT STARTING. JUST CAME OFF OF THE EXPRESSWAY 10 MINUTES PRIOR TO THIS OCCURRENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341287July 2, 2010
STRUCTURE
I PURCHASED BRAND NEW FROM GMC DEALERSHIP A 2007 GMC ACADIA. ABOUT A YEAR LATER AFTER HEAVY RAINS, I HAD WATER LEAKING FROM THE SUNROOF AND DVD PLAYER AREA. I DID RECEIVE A RECALL NOTICE ABOUT BAD ROOF DRAIN TUBES. TOOK ACADIA INTO DEALERSHIP FEB20, 2009 TO GET INSTALLED/REPAIRED. YEAR LATER, FEB 18, 2010, HAD TO AGAIN, TAKE ACADIA INTO DEALERSHIP FOR SAME ISSUE. WATER COMING THRU LIGHT FIXTURES NOW. BUT THEY REPLACED SEAL ON SUNROOF. ON MAY 17,2010, RETURNED TO DEALERSHIP BECAUSE AGAIN, WATER LEAKING INTO CAR. SAID THEY WATER TESTED CAR AND FOUND NO PROBLEMS. (THEY TOLD ME IT'S BECAUSE I PARK MY CAR ON A INCLINE DRIVEWAY.) ARRIVED TO TAKE MY CAR HOME, BUT THEY STOPPED ME BECAUSE WHEN THEY WASHED MY CAR, THEY NOTICED WATER LEAKING FROM THE ROOF (SAME AREAS AS BEFORE). THEY "FIXED" THE PROBLEM AGAIN, AND RETURNED ACADIA TO ME. AND YESTERDAY, 2 MONTHS LATER, I RETURNED TO THE DEALERSHIP FOR SAME WATER LEAK ISSUE. AGAIN, TOLD ME NOT TO PARK ON INCLINE. THEY RESEALED REAR SUNROOF, REMOVED HEADLINER AND SUNROOF FRAME AND SEALED DRAIN HOLES PER BULLETIN. SAME DAY THERE WAS RAINS, AND NO MORE THAN 6 HOURS LATER, ACADIA IS STILL LEAKING WATER ON FRONT PASSENGER SIDE. CARPET SOAKING WET AND THE SMELL OF MILDEW IS SETTING IN. TOTAL OF 4 ATTEMPTS TO FIX LEAKING WATER IN ACADIA. NOT FIXED YET. (FOR THE RECORD, THE ACADIA IS A GREAT CROSSOVER VEHICLE. THE ONLY ISSUE I HAVE WITH IT IS THE LEAKING ROOF.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340309June 27, 2010
STEERING
GMC 2008 ACADIA, VIN [XXX] MILEAGE 33,893 POWER STEERING FAILURE DURING HIGHWAY DRIVING, ALMOST CAUSING POTENTIALLY FATAL/INJURY INCIDENT. HAD IT "REPAIRED" AT DEALER ON JUNE 21, 2010. DEALER INDICATED THAT THERE ARE FREQUENT PROBLEMS WITH POWER STEERING FAILURE ON THE ACADIA. RE-OCCURRED WITH NEARLY HEAD-ON ACCIDENT AT HIGH WAY SPEEDS ON JUNE 27, 2010. NHTSA SHOULD INVESTIGATE THIS BASED UPON DEALER'S COMMENT THAT THIS IS OCCURRING WITH SOME FREQUENCY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339469June 22, 2010
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS, STRUCTURE
THE HYDRAULICS ON MY TAILGATE FAILED SUDDENLY. I ALWAYS USE THE POWER LIFTGATE TO OPEN MY TAILGATE, BUT THIS TIME WHEN IT REACHED THE TOP, THE TAILGATE SUDDENLY DROPPED SEVERAL INCHES, WHEN THE GAS STRUTS SHOULD HAVE TAKEN OVER THE WEIGHT OF THE TAILGATE. I WAS STANDING UNDER THE TAILGATE AT THE TIME WHEN IT HAPPENED, AND IT HIT ME ON THE HEAD, BEFORE THE POWER LIFTGATE TOOK OVER AGAIN TO CLOSE THE LIFTGATE . IN MANUAL MODE, THE GAS STRUTS DON'T FUNCTION AT ALL NOW. MY VEHICLE IS 21 MONTHS OLD. IT IS BOOKED INTO A DEALERSHIP TO INVESTIGATE THE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10336482June 15, 2010
STEERING
TL*THE CONTACT OWNS A 2008 GMC ACADIA. THE CONTACT STATED THAT THE POWER STEERING LOCKED UP TWICE WHILE SHE WAS DRIVING AT 40 MPH. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE POWER STEERING BELT FAILED. THE CONTACT PLANNED TO HAVE THE VEHICLE REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT; THE MANUFACTURER ALSO STATED THAT SHE WOULD RECEIVE A CALL BACK. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336068June 13, 2010
STEERING
WHEN TURNING STEERING WHEEL IT MAKES WHINING AND GROANING NOISES. DEALER ATTEMPTED FIX WHICH RESOLVED PROBLEM FOR ABOUT 1 MONTH AND THEN SOUNDS CAME BACK. DEALER REFUSES TO FIX NOW, STATING THAT GMC HAS TOLD THEM NOT TO FIX IT AND IS "WORKING ON A FIX" (WHICH WAS 3 MONTHS AGO). STILL NO FIX BEING OFFERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335438June 9, 2010
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2007 GMC ACADIA. THE CONTACT STATED THAT WHENEVER IT RAINED, WATER CONSTANTLY LEAKED INTO THE VEHICLE THROUGH THE SUN ROOF AND AFFECTED THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE HEADLINER WAS REPLACED. THE CONTACT CALLED THE MANUFACTURER WHO ADVISED HIM TO SPEAK WITH THE STATE ATTORNEY GENERAL. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334094June 1, 2010
STRUCTURE:BODY
SINCE THE VEHICLE WAS PURCHASED IN BRAND NEW CONDITION AROUND NOVEMBER 2007 THE VEHICLE HAS ENCOUNTER SEVERAL PROBLEMS WITH WATER GETTING INSIDE THE CABIN DUE TO THE POOR WATER DRAIN SYSTEM INSTALLED ON VEHICLE. WATER DRAIN SYSTEM HAS BEEN REPAIR IN SECTIONS AND TAKEN TO GMC SHOP FOR ALL RECALLS. THE WATER DRAIN SYSTEM HAS FAILED AGAIN ON MAY 31, 2010 WHEN THE VEHICLE WAS IN THE CAR WASH. THE DEALER/GMC SHOP IS AWARE OF THE ON-GOING ISSUE. THE ENTIRE WATER DRAIN SYSTEM ON THE VEHICLE SHOULD BE REPLACED OR VEHICLE BOUGHT BACK FROM GMC, IF WATER GETS INTO THE ELECTRICAL SYSTEM IT COULD BE A POTENTIAL ELECTRICAL FIRE, INJURIES, TRAFFIC COLLISIONS OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332007May 24, 2010
AIR BAGS
FOR THE THIRD TIME IN LESS THAN A YEAR THE AIRBAG WARNING LIGHT HAS COME ON WITH A MESSAGE TO "SERVICE AIRBAG." TODAY WHILE STOPPED AT A STOPLIGHT MY WIFE SMELLED SOMETHING BURNING BUT COULDN'T DETERMINE THE ORIGIN. 15 MINUTES LATER AFTER PICKING UP OUR 5 YEAR OLD FROM KINDERGARTEN AND STARTING THE CAR, THE SERVICE AIRBAG LIGHT AND MESSAGE CAME ON. WE WILL AGAIN GO TO THE DEALERSHIP FOR REPAIR (OUR DEDUCTIBLE IS $200 ON THE WARRANTY). I HAVE THREE CHILDREN AGE 2, 5, AND 12 THAT RIDE IN THIS VEHICLE. PREVIOUSLY, THE DEALERSHIP TOLD US THAT WHEN THIS LIGHT COMES ON THE AIRBAGS MAY NOT WORK OR MAY DISCHARGE INVOLUNTARILY EVEN WITHOUT A COLLISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331075May 18, 2010
AIR BAGS
TL* THE CONTACT OWNS A 2008 GMC ARCADIA. THE CONTACT STATED THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE DEALER ADVISED THAT THE PASSENGERS SIDE AIR BAG HAD A COIL FAN THAT WAS ON HIGH RESISTANCE ON STAGE ONE AND THAT IT WAS NOT A COMMON FAILURE. THE DEALER HAD TO ORDER THE NECESSARY PARTS TO MAKE THE REPAIR. THE MANUFACTURER WAS CONTACTED BUT WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000 AND THE CURRENT MILEAGE WAS 49,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329922May 11, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2007 GMC ACADIA. WHILE DRIVING AT 40 MPH, THE CONTACT NOTICED THAT THE VEHICLE WOULD NOT SHIFT GEARS. PRIOR TO THE FAILURE, THE CONTACT NOTICED THAT THE VEHICLE WOULD HESITATE WHEN DRIVING AT ANY SPEED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE THE CLUTCH PLATE WAS REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000. THE CURRENT MILEAGE WAS APPROXIMATELY 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328629May 3, 2010
AIR BAGS:SIDE/WINDOW
ON 4/20/201, I WAS DRIVING MY 2007 GMC ACADIA ON A RESIDENTIAL STREET AT OR NEAR THE POSTED SPEED LIMIT OF 35 MPH WHEN THE SIDE/CURTAIN AIRBAGS SPONTANEOUSLY DEPLOYED ON BOTH SIDES OF THE VEHICLE. THE ONLY SOUND I HEARD WAS THE DEPLOYMENT OF AIRBAGS. I IMMEDIATELY PULLED TO THE SIDE OF THE ROAD. ONSTAR CAME ONLINE AND NOTIFIED THE LOCAL POLICE. WHEN THE POLICE ARRIVED, THE POLICE INVESTIGATED THE SCENE, INCLUDING SURVEYING THE ROAD BEHIND ME TO SEE IF THERE WERE ANY POTHOLES OR DEBRIS. NOTHING WAS FOUND IN THE ROAD. AN INCIDENT REPORT WAS FILED BUT NO ACCIDENT REPORT WAS FILLED OUT. AAA WAS CALLED AND SHOWED UP WITH A FLATBED TRUCK AND TOWED MY CAR TO THE DEALER. WHEN THE CAR WAS OFFLOADED FROM OF THE TOW TRUCK, THE FRONT PASSENGER WHEEL WAS DAMAGED. THIS DAMAGE DID NOT OCCUR AT THE SCENE OF THE SPONTANEOUS DEPLOYMENT OF THE AIRBAGS. GM HAS DENIED TAKING RESPONSIBILITY FOR THE MALFUNCTION OF THE VEHICLE. GM CLAIMS OPERATOR ERROR AND THAT THE AIRBAGS PERFORMED PROPERLY. THEIR CLAIM IS BASED UPON THE DAMAGE TO THE WHEEL AND THEY CLAIM THAT THE AIRBAGS DEPLOYED BECAUSE THE VEHICLE TIPPED BEYOND THE 48 DEGREE THRESHOLD FOR THE FIRING OF THE AIRBAGS. THESE CLAIMS BY GM ARE FALSE. I WAS TRAVELING ON A RESIDENTIAL STREET AT APPROXIMATELY 35 MPH, I DID NOT HIT ANYTHING AND THE CAR DID NOT, AT ANYTIME, TIP ANYWHERE NEAR 48 DEGREES. THIS IS NOT THE FIRST PROBLEM I HAVE HAD WITH THIS VEHICLE AND I AM NOW SCARED TO DRIVE THIS VEHICLE AGAIN. *TR UPDATED IVOQ 08/12/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327702April 27, 2010
VISIBILITY, STRUCTURE
THIS IS IN REGARDS TO THE WINDOW SEAL ON THE DRIVER AND PASSENGER WINDOW. IT HOLDS WATER IN THE SEAL AND HAS A VERY STRONG OFFENSIVE MOLD/MILDEW ODOR. EACH TIME YOU ROLL DOWN EITHER WINDOW THE SMELL IS SO STRONG THAT YOUR ALLERGIES ARE IMMEDIATELY AFFECTED. I DON'T THINK IT IS HEALTHY TO CONSTANTLY SMELL MOLD WHEN YOU'RE DRIVING YOUR VEHICLE. I TOOK IT TO THE DEALER A COUPLE OF TIMES AND THEY AGREED THAT IT WAS HORRIBLE, BUT ONLY SUGGESTED THAT I TAKE AN AIR HOSE AND BLOW OUT THE TRAPPED WATER. THAT DOESN'T WORK BECAUSE EACH TIME IT RAINS OR YOU WASH YOUR VEHICLE IT SMELLS AGAIN. I HATE DRIVING A NEWER VEHICLE THAT SMELLS LIKE A MOLDED TRASH CONTAINER. I WOULD LIKE A BETTER SOLUTION FOR THIS NEVER ENDING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327615April 26, 2010
ELECTRICAL SYSTEM
BATTERY COMPLETELY DRAINS WHILE PARKED IN MY GARAGE OVERNIGHT. THERE ISN'T EVEN ENOUGH JUICE TO RELEASE THE REAR DOOR LOCK SO I CAN RETRIEVE JUMPER CABLES FROM THE REAR STORAGE AREA OF THE GMC ACADIA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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