GMC Acadia Complaints

5,595 consumer complaints on file.

#10606238June 26, 2014
STEERING
I WAS PULLING OUT OF MY DRIVEWAY WHEN IT FELT LIKE THE POWER STEERING LOCKED UP. THE CAR WOULDN'T TURN IN ANY DIRECTION. I APPLIED MORE FORCE TO THE STEERING WHEEL AND IMMEDIATELY HEARD A GRINDING NOISE AND SAW WHITE SMOKE COMING FROM UNDER THE HOOD. I SHUT THE CAR OFF AND OPENED THE HOOD TO SEE THE SMOKE COMING FROM THE FRONT OF THE ENGINE AND IT SMELLED HORRIBLE. I CHECKED THE POWER STEERING FLUID AND IT WAS PERFECT. I STARTED THE CAR BACK UP AND THE POWER STEERING CAME BACK, BUT NOW THERE'S A WHINNING SOUND EVERY TIME I TURN. AFTER RESEARCH ONLINE, I FOUND THAT THOUSANDS OF OTHERS HAVE HAD THIS SAME EXACT PROBLEM AND THAT GM IS GOING THROUGH A CLASS ACTION LAWSUIT OVER THIS ISSUE BECAUSE IT'S A HUGE SAFETY CONCERN FOR INDIVIDUALS INSIDE THE CAR. THE CLASS ACTION LAWSUIT IS CASE # [XXX] FILED ON 03/22/2013. AFFECTED VEHICLES ARE AS FOLLOWS: 2009-2012 GMC ACADIA, 2009-2012 BUICK ENCLAVE, 2009-2012 CHEVROLET TRAVERSE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606261June 26, 2014
ELECTRICAL SYSTEM
TURNED OFF VEHICLE WHEN ARRIVED HOME. OPENED THE DOOR AND REALIZED CAR WAS STILL RUNNING, KEYS WERE IN MY HAND. PUT KEY BACK IN IGNITION AND JIGGLED, NOTHING HAPPENED, CAR STILL RUNNING. TURNED KEY TO MIDDLE AND THEN TO START, TURNED OFF AGAIN AND CAR FINALLY SHUT OFF. I TRIED TO START AGAIN TO SEE IF HAPPENED AND THE YELLOW LIGHT (MALFUNCTION LIGHT) CAME ON. THIS TIME I WAS ABLE TO SHUT OFF THE CAR. CALLED DEALER TO SCHEDULE SERVICE FOR THIS ISSUE AND RECALL 14030 THAT I JUST RECEIVED IN THE MAIL, THEY CAN'T GET ME IN UNTIL JULY 11TH. A FEW HOURS LATER I WENT OUT TO CAR TO PUT ACADIA MANUAL AND GROCERY BAGS BACK IN VEHICLE, UNABLE TO UNLOCK BACK DOOR WITH REMOTE. TRIED TO START CAR BUT NOTHING HAPPENS EXCEPT CLICKING NOISE AND THE YELLOW MALFUNCTION LIGHT COMES ON. ODOMETER READING ABOVE IS ESTIMATE BECAUSE THE CAR IS DEAD, UNABLE TO VIEW ACTUAL ODOMETER READING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605861June 25, 2014
STEERING, ELECTRICAL SYSTEM
TWICE, IN A MATTER OF 24 HOURS, AS WE WERE PULLING OUT OF OUR DRIVEWAY, THE POWER STEERING STOPPED ABRUPTLY. FORTUNATELY WE WERE MOVING SLOWLY IN OUR DRIVEWAY AT THE TIME. FOLLOWING EACH INCIDENT THE CAR WAS PUT IN PARK AND THERE WAS A LOUD SCREECHING SOUND WHEN STEPPING ON THE GAS PEDAL. JUST AS QUICKLY AS BOTH PROBLEMS OCCURRED, THEY DISAPPEARED. WE HAVE ALSO BEEN DEALING WITH WIRING ISSUES. SOMETIMES THE SPEAKERS WORK SOMETIMES THEY DON'T. SOMETIMES THE WARNING SYSTEMS (I.E BACK-UP ALARM, KEYS IN IGNITION, LOW FUEL LEVEL, DOOR AJAR, ETC.) SOUNDS AND OTHER TIMES THEY DON'T. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605507June 24, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2007 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND THE TRANSMISSION WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REBUILD. THE VEHICLE WAS REPAIRED BUT TWO YEARS LATER THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605603June 24, 2014
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
OUR 08 ACADIA HAS BEEN ONE PROBLEM AFTER ANOTHER SINCE WE PURCHASED IT. THE LATEST ISSUE IS THE TRANSMISSION GOING OUT WHILE ON A FAMILY VACATION GOING 65MPH DOWN THE INTERSTATE. THE STABILITY TRACK LIGHTS START LIGHTING, THE ENGINE LIGHT COMES ON AND THEN THE TRANSMISSION JUST STOPS WORKING. WE GET THE CAR PULLED OVER, SHUT IT OFF, TURN IT BACK ON AND IT RESETS ITSELF. IT STARTS GOING, BUT THEN GOES BACK OUT AGAIN. WE'VE HAD TOWED IT TO OUR FINAL DESTINATION. WE ARE NOW MORE THAN $4500 OUT OF POCKET AND RUINED OUR FAMILY TRIP, WE COULDN'T GO ANYWHERE. A TRANSMISSION SHOULDN'T GO OUT WITH ONLY 72K MILES. WE SEE THIS IS A VERY COMMON PROBLEM WITH GMC ACADIA AND NOTHING IS BEING DONE BY GMC. THIS IS A MAJOR SAFETY CONCERN AND THIS SHOULD BE ADDRESSED ALONG WITH THE POWER STEERING ISSUES. MANY FAMILIES CAN'T AFFORD THESE MAJOR ISSUES, AND SHOULDN'T HAVE TO AFTER PAYING SO MUCH MONEY FOR THIS VEHICLE. PLEASE INVESTIGATE THIS ISSUE AND GET RELIEF FOR ACADIA OWNERS!! GMC IS AWARE OF THIS PROBLEM AND CONTINUE TO IGNORE THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604718June 20, 2014
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2008 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE REMAINED POWERED ON AFTER REMOVING THE KEY FROM THE IGNITION. THE CONTACT PUT THE KEY BACK IN THE IGNITION AND SHIFTED INTO PARK IN ORDER TO TURN THE VEHICLE OFF BUT THE KEY WOULD NOT TURN IN THE OFF POSITION. THE CONTACT MADE SEVERAL ATTEMPTS TO REMOVE THE KEY TO NO AVAIL. THE KEY REMAINED STUCK IN THE IGNITION AND THE BATTERY WAS DRAINED DUE TO THE FAILURE. THE VEHICLE WAS SCHEDULED TO BE TOWED AND DIAGNOSED BY AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604492June 19, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE
WHILE EMPTYING OUT THE REAR OF THE VEHICLE, THE LIFT GATE PROCEEDED TO DESCEND WHILE I WAS TAKING OUT OUR SUITCASES. I WAS UNAWARE THIS WAS HAPPENING AND MY HAND WAS ON THE RIGHT SIDE OF THE VEHICLE HATCH. THE LIFT GATE DID NOT STOP WHEN IT HIT MY HAND AND I IMMEDIATELY PULLED AWAY FROM IT CATCHING MY FINGER ON THE SHARP SIDE OF THE MECHANISM. IT RIPPED OPEN MY MIDDLE FINGER, CUTTING IT TO THE TENDON, REQUIRING A TRIP TO THE EMERGENCY ROOM. I HAD TO GET ELEVEN STITCHES TO CLOSE THE WOUND AND A TETANUS SHOT. AFTER WE ARRIVED HOME AND INVESTIGATED THE PROBLEM, WE DISCOVERED THE STRUTS ON THE LIFT GATE MUST HAVE BEEN WEAK TO LET THE HATCH DESCEND. THE PROBLEM IS THAT THERE IS NO FAIL SAFE WHEN THIS HAPPENS TO STOP THE DESCENT! MY BROTHER-IN-LAW ALSO GOT CAUGHT AND IT TOOK A GREAT DEAL OF MUSCLE TO PUSH IT UP. WHAT WOULD HAPPEN IF A CHILD GOT CAUGHT IN IT? I HATE TO THINK OF THE OUTCOME. IT WOULD SEEM TO ME THAT THIS DEFAULT WOULD BE A PRIORITY ISSUE TO CONSIDER. THE FAIL SAFE SHOULD WORK NO MATTER WHAT. I AM CONCERNED THIS COULD BE A LIFE THREATENING SITUATION. APPRECIATE ANY COMMENTS YOU MAY HAVE ON THE ABOVE INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10604484June 19, 2014
STEERING, SUSPENSION
I PURCHASED A NEW ACADIA IN 2010 , I HAVE HAD PROBLEMS WITH THE FRONT END SINCE IT WAS NEW IT HAS GONE BACK TO THE DEALER MANY TIMES FOR FRONT END NOISES AND NOT HANDLING PROPERLY , I DID BRING IT TO THE DEALER COMPLAINING THAT THE CAR WAS NOT STEERING PROPERLY THEY DID DO SOMETHING TO REPAIR IT BUT NOW THE WARRANTY IS EXPIRED AND I WAS TOLD THAT THE STEERING RACK IS LEAKING AND NEEDS TO BE REPLACED AT A COST OF OVER 1800.00. IT IS NOTED IF YOU LOOK INTO IT THAT THIS FRONT END AND STEERING PROBLEM IS WIDE SPREAD , THEIR ARE CASES OF PEOPLE SPENDING THOUSANDS OF DOLLARS ON REPAIRS BUT MORE IMPORTANTLY LOOSING POWER STEERING AND COULD HARDLY CONTROL THE CAR . I WOULD LIKE TO KNOW WHAT IT TAKES FOR YOU TO ISSUE A RECALL ?? PEOPLE BEING IN ACCIDENTS OR INJURED ? THIS IS WELL DOCUMENTED WITH OTHER OWNERS AND WITH TODAY'S TECHNOLOGY I AM SURE YOU CAN LOOK INTO GMC'S REPAIR AND COMPLAINT RECORDS AND YOU WILL SEE THAT THIS IS A SERIOUS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604530June 19, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2008 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY REPAIRED UNDER RECALL NHTSA CAMPAIGN NUMBER: 14V118000 (AIR BAGS). THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 84,000. UPDATED 08/19/14*LJ UPDATED 08/23/2017*CT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599071June 18, 2014
ENGINE AND ENGINE COOLING, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I WAS RETURNING FROM A DOCTORS APPOINTMENT AND STOPPED TO PICK UP MY SON'S PRESCRIPTION. I TURNED TO CHECK ON MY SON, WHO JUST TURNED ONE ON SUNDAY, AND SAW HIS FACE WAS EXTREMELY RED. I WAS CONFUSED BECAUSE HE WAS SO WARM AND I HAD THE A/C ON BLAST. APPARENTLY THE BACK OF MY NEW DENALI ACADIA 2014 WAS NOW ONLY BLOWING WARM AIR. I SHUT OFF THE REAR AIR ROLLED DOWN THE WINDOWS AND FULLY BLASTED ONLY THE FRONT A/C UNIT. I LIVED ONLY 3 MINUTES AWAY SO I RACED HOME AND GOT HIM OUT OF THE VEHICLE. AFTER A FEW MINUTES HE WOKE UP AND STARTED TO APPEAR HIS NORMAL SELF. I WENT BACK OUT TO THE VEHICLE AND RETESTED THE REAR AIR NOT WORKING. AFTER I CONFIRMED IT I CALLED THE DEALERSHIP WHERE I PURCHASED MY VEHICLE. I HAVE BEEN LOOKING THIS ISSUE UP ON THE INTERNET AND IT APPEARS TO BE QUIT COMMON. WITHOUT MY MOTHERLY INSTINCTS AND FORMER TRAINING MY SON COULD HAVE POSSIBLY DIED FROM HEAT INJURIES IN MY BRAND NEW VEHICLE. I AM EXTREMELY DISAPPOINTED THAT THIS IS EVEN AN ISSUE I HAVE TO ALSO WORRY ABOUT. GMC NEEDS TO GET THIS ISSUE RESOLVES BEFORE SOMEONE DOES LOSE THEIR CHILD(REN) TO THIS HEAT ISSUE. HTTP://WWW.ACADIAFORUM.NET/INDEX.PHP?TOPIC=12405.0 HTTP://BOARDREADER.COM/FP/GMC_ACADIA_FORUM_ACADIAFORUM_N_9340259/PROBLEMS_RECALLS_TSBS_FAQS_LINKS_HOW_TOS_10202903.HTML. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10599110June 18, 2014
STEERING
THE VEHICLE HAS SLOWLY BECOME HARDER AND HARDER TO STEER AT LOW SPEEDS AND LOW RPM. AFTER SOME RESEARCH, THE POWER STEERING ON THE ACADIA SEEMS TO BE A VERY COMMON PROBLEM THAT HAS NOT BEEN RECALLED. I FEAR THAT IF THIS ISSUE GETS WORSE AND STARTS HAPPENING AT HIGHER SPEEDS, AN ACCIDENT COULD OCCUR. CURRENTLY, THE PROBLEM IS ONLY OBVIOUS AT SPEEDS BETWEEN 0-25 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604320June 18, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DAYTIME RUNNING LIGHT HOUSING AND WIRING MELTED. DEALER REFUSES TO FIX AND WANTS $1000 TO REPAIR WHAT IS NOW A KNOWN ISSUE WITH THE DESIGN. THIS IS A FIRE HAZARD AND WILL REOCCUR AFTER REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604307June 18, 2014
STEERING
POWER STEERING FAILURE. IT IS INTERMITTENT. IT IS EXTREMELY DANGEROUS. GM KNOWS THERE IS A PROBLEM. THE ACADIA IS IN THE SHOP TO BE FIXED. NHTSA MUST INVESTIGATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598768June 17, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 GMC ACADIA. THE CONTACT STATED THAT THE PASSENGER AIR BAG OFF WARNING LAMP ILLUMINATED ALTHOUGHT THE PASSENGER SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE PASSENGER AIR BAG SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598816June 17, 2014
STEERING
THE POWER STEERING QUITS AT SLOW SPEEDS OR SLOWING DOWN TO MAKE A TURN. BECOMES LIKE A MANUAL STEERING THAT SUDDENLY BECOMES HARD TO TURN THE WHEEL. HAPPENS IN BOTH FORWARD AND REVERSE. MAKES IT DIFFICULT TO GET OUT OF PARKING SPACES. ALSO DIFFICULT TO STAY IN PROPER LANE WHEN MAKING A CORNER TURN, HAVE TO FIGHT THE WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598866June 17, 2014
STEERING
VEHICLE BECOMES ALMOST IMPOSSIBLE TO STEER AT LOW SPEEDS. PROBLEM IS INTERMITTENT. BECOMING MORE FREQUENT AND OCCURRING AT HIGHER SPEEDS. VERY DANGEROUS TO DRIVE, ESPECIALLY WHEN STOPPED AND ATTEMPTING TO TURN OUT INTO TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598904June 17, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STRUCTURE
WATER LEAKING INTO VEHICLE CABIN ENTERING THROUGH PANORAMIC SUNROOF AND ENDING IN THE ELECTRONIC COMPONENTS UNDER THE DRIVER SIDE CAUSING MULTIPLE DASHBOARD WARNING LIGHTS TO TURN ON AND INOPERABLE AT TIMES WHEN LIT. ON TWO INSTANCES VEHICLE UNABLE TO START TOOK TO DEALERSHIP FOR REPAIRS AND AFTER A FEW DAYS AND UNABLE TO REPLICATE WAS SENT HOME. CURRENTLY BREAKS AND ELECTRONIC STABILITY CONTROL LIGHTS COME ON AND OFF INTERMITTENTLY AND UNABLE TO OPERATE CRUISE CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598568June 16, 2014
STEERING, ELECTRICAL SYSTEM
INCIDENT (FIRST BIG SYMPTOM): BRAKING AND SLOWING TO YIELD SIGN FROM OFFRAMP/ STEERING FELT AS IF IGNITION TURNED OFF AND CAR BECAME MUCH LESS STABLE IN STEERING WITH A STIFFENING AND RATTLING/TAPPING NOISE SOMEWHERE JUST LEFT TO THE CENTER OF THE STEERING WHEEL. ONCE TRYING TO TURN REALIZED THERE WAS NO POWER, THOUGHT THE ENGINE HAD STOPPED RUNNING AND THEN HITTING THE GAS THE STEERING SUDDENLY POPS BACK INTO ASSIST. THIS IS A VERY UNSETTLING FIRST OCCURRENCE THAT I SEE ON MULTIPLE INTERNET SITES HAS BEEN HAPPENING SINCE AT LEAST 2011 IN MANY DIFFERENT VERSIONS OF THIS CHASSIS. IT WOULD HAVE BEEN NICE TO HAVE KNOWN THIS BEFORE TWO THINGS: 1. BEFORE I HAD MY FOUR DAUGHTERS AND THE NEIGHBORS KID IN MY CAR TO PUT AT RISK OF KILLING THEM ( GM SHAME ON YOU AS YOU THIS PROBLEM EXISTS FOR 4 YEARS) 2. BEFORE THE WARRANTY WAS ONE MONTH OUT OF CONTRACT. THE DEALER STATES THIS IS "UNUSUAL TO THEM', THEY HAVE NOT HEARD OF IT HAPPENING AND DO NOT THINK IT IS UNUSUAL THAT A VEHICLE WITH ONLY 58000 MILES ON IT HAS THE ENTIRE STEERING PUMP, GEAR, AND RACK ASSEMBLY BLOW SEALS. REPAIR COSTS ARE QUOTED AT 2000.00. NEED TO REPLACE RACK, PUMP AND SOMETHING ELSE. ADDITIONALLY, THERE ARE 56 POSTS RELATING TO STEERING ALONE. SOME OF US DRIVING THESE VEHICLES FEEL THAT BEING ABLE TO HAVE A CHANCE OF PILOTING THE CAR SAFELY MAY BE IMPORTANT. I USED TO THINK MY DAD WAS SILLY WHEN HE WOULD SAY SOMETHING IS A POOR DESIGN, BUT DID THE ENGINEERS ACTUALLY DO ANY TESTING ON THESE VEHICLES? DO YOU TEST THE PROBLEM OR JUST KEEP SAYING IT'S NOT HAPPENING? THANK GOODNESS THIS IS ALL LOW SPEED AND NO ONE HAS DIED YET ( AT LEAST THAT WE KNOW OF). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598387June 15, 2014
STEERING
I WAS MAKING A TURN AT A CURVE AND THE STEERING SEEMED TO LOCK UP. I BRAKED HARD TO STOP BEFORE RUNNING OFF ROAD. STEERING WHEEL KICKED AS I TRIED TO STRAIGHTEN THE WHEELS, THEN STARTED WORKING AGAIN. THE STEERING HAS GOTTEN WORSE OVER THE LAST FEW WEEKS MAKING TURNING DIFFICULT AT ALMOST ANY SPEED. IT IS INTERMITTENT AND COMES ESPECIALLY AT SLOWER SPEEDS. I HAVE NOT BEEN ABLE TO GET IT TO THE DEALER YET. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598308June 14, 2014
STEERING
LOSES POWER STEERING AT LOW SPEEDS SUCH AS PULLING OUT OF A PARKING AREA OR ANY TIME LOW SPEED. VERY HARD TO TURN UNTIL YOU ACCELERATE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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