GMC Acadia Complaints

5,595 consumer complaints on file.

#10979186April 18, 2017
STEERING
VEHICLES 75,000 MILES ON IT. WHILE DRIVING THROUGH A PARKING GARAGE, MY POWER STEERING WENT OUT, VERY SUDDENLY, MAKING DRIVING VERY DIFFICULT AND VERY DANGEROUS. AFTER BRINGING MY VEHICLE TO A MECHANIC, I WAS TOLD I NEEDED TO REPLACE BOTH THE STEERING PUMP AND RACK AND PINION. AFTER SOME READING, IT APPEARS AS THOUGH THIS IS A RECURRING ISSUE FOR THE ACADIA THAT HASN'T BEEN ADDRESSED FOR THIS MODEL YEAR. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972168April 13, 2017
POWER TRAIN
I BOUGHT THE CAR ON MARCH 21ST OF 2017 CAR SEEMED TO BE RUNNING AND DRIVING FINE( SHIFTING AND DRIVING SMOOTH) AND ON APRIL 10TH 2017 I WAS ON MY WAY TO WORK I HAVE A APPROX 12 MILE DRIVE ONE WAY COMMUTE TO MY WORK PLACE AND I NOTICED ALL OF THE SUDDEN WHN TRANS WAS SHIFTING GEARS IT WOULD SLIP A LITTLE BIT SO I DROVE IT IN A MANNER TO WHERE THE SLIPPING WAS MINIMAL AND AFTER WORK WHEN I PUT IN REVERSE IT WAS SLIPPING WORSE THAN WHAT IT WAS THAT MORNING IN DRIVE I DROVE IT HOME SO AT MOST FROM THE TIME THE PROBLEM STARTED IT WAS DROVE LESS THAN 20 MILES BUT BY THE TIME I GOT HOME TWO BLOCKS AWAY FROM MY HOUSE I STOPPED AT A STOP SIGN AND TRANS COMPLETELY STOPPED PULLING CAR WOULD NOT MOVE AT ALL LUCKILY I WAS ON SMALL INCLINE AND THERE WAS NO OTHER VEHICLES BEHIND ME SO I WAS ABLE TO PUT IN REVERSE AND GET THE CAR OUT OF THE ROAD SO I CALLED THE CAR LOT WHERE I HAD BOUGHT THE CAR AND THEY SAID TO NOT GET TO EXITED THAT IT COULD JUST B A SENSOR SOMETHING SMALL THAT THEY WOULD SEND A TOW TRUCK TO PICK IT UP AND TAKE TO MECHANIC SHOP AND WE GO FROM THERE WE'LL NOW ON APRIL 12 WE WAS TOLD THAT THE TRANSMISSION IS COMPLETELY SHOT AND IT WAS COULD B UPWARDS TO 3500$ FOR USED TRANSMISSION THAT HAD 76KMILES THAT ALSO INCLUDES INSTALLATION OF TRANSMISSION I'M NOT COMFORTABLE WITH PAYING THAT MUCH FOR USED TRANSMISSION THAT I DON'T KNOW WHAT I'M GETTING AND ALSO NO WARRANTY ON OR GUARANTEE I BOUGHT THE THE CAR AS IS BUT I TRADED IN MY 03 TAHOE STILL A VERY DEPENDABLE SUV AND I ALSO PUT 5000 $ CASH DOWN ON THIS ACADIA AND NOW THIS THE DEALER SAYS HE WILL NEED 2000$ UP FRONT AND HE WILL PAY THE REST OF IT AND WHATEVER THAT AMOUNT IS THAT HE WOULD PUT IT ON TOP OF WHAT HE HAD ALREADY FINANCED BECAUSE (HE WANTS TO HELP OUT) NO HELP OTHER THAN NOT HAVING TO COME UP WITH THE WHOLE 3500$ AT ONCE. ANY ADVISE ON WHT I SHOULD DO OR IF THIS MAY B PART OF A RECALL ON THIS VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971547April 10, 2017
STEERING
THE STEERING HAS LOCKED BRIEFLY 3 TIMES WHILE DRIVING ON THE FREEWAY WITHIN THE LAST FEW WEEKS. THE FIRST TIME I WAS CHANGING LANES ON I-8 GOING ABOUT 45 MPH. THE NEXT TIME I WAS TAKING A FREEWAY EXIT RAMP FROM I-805 TO THE I-8 DECELERATING AND HAD NO CONTROL AS I TURNED THE WHEEL TO MANEUVER THROUGH THE CURVE. THIS PAST SATURDAY, 4/8, I WAS EXITING I-805 AT SORRENTO VALLEY ROAD AND THE STEERING LOCKED FOR OVER 2 SECONDS. I ORIGINALLY THOUGHT THIS WAS A SUSPENSION ISSUE. HOWEVER, I FINALLY RECEIVED SERVICE RECORDS FROM HOEHN GMC IN CARLSBAD ON 4/7 THAT STATED THERE WAS AN ISSUE WITH THE VEHICLE BEFORE I TOOK DELIVERY. THE SERVICE RECORD STATES '40 DTC P16E5 SENSOR COMM CIRCUIT 3 HIGN VOLTAGE' AND A PART WAS REPLACED. HOWEVER, I PICKED UP THE VEHICLE ON 3/2 AND THE SERVICE INVOICE HAS A DATE OF 3/22. I HAVE NOT BEEN BACK TO THE DEALER SINCE 3/2. I HAD TO LEAVE THE VEHICLE AT THE DEALER ON 2/28 WHEN I SIGNED THE LEASE AGREEMENT BECAUSE THE DEALERSHIP TOLD ME THE TRANSMISSION WAS STILL LOCKED. WHEN I PICKED UP MY VEHICLE ON 3/2, I NOTICED THE VEHICLE HAD 34 ADDITIONAL MILES SINCE MY INITIAL INSPECTION ON 2/28. AFTER SEVERAL UNANSWERED EMAILS AND PHONE CALLS TO JERRY BRUMMET OVER THE LAST MONTH, HE FINALLY SENT ME THE SERVICE RECORDS TO SHOW THE REASON FOR THE ADDITIONAL MILEAGE. THIS SURPRISED ME BECAUSE I WAS NEVER NOTIFIED OF AN ISSUE WHEN I PICKED UP THE VEHICLE, NOR DID I RECEIVE ANY SERVICE RECORDS. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND WOULD HAVE TAKEN IT IN FOR SERVICE SOONER HAD THE DEALERSHIP NOTIFIED AND PROVIDED THE SERVICE RECORDS INDICATING THERE WERE FACTORY DEFECTS PRIOR TO MY RECEIVING IT. I PLAN TO TAKE THE VEHICLE TO ANOTHER DEALERSHIP FOR SERVICE IN THE MEANTIME. ULTIMATELY, I AM CONCERNED THIS IS A REPEAT SAFETY PROBLEM THAT MAY LEAD TO AN ACCIDENT OR OTHER BODILY INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971557April 10, 2017
ELECTRICAL SYSTEM
IN 2016, A GMC DEALER SOLD ME, AND ATTEMPTED TO INSTALL, AN UPDATE FOR MY "INFOTAINMENT" GPS SYSTEM ON MY 2014 ACADIA DENALI. THE RESULT WAS LOSS OF VEHICLE USAGE ON THREE SEPARATE SERVICE DATES TOTALING 15 DAYS. THE REASON FOR SEVERAL SERVICE DATES WAS CAUSED BY THE GPS SOFTWARE AND THE INABILITY TO NOT ONLY DOWNLOAD THE GPS UPDATE TO THE "INFOTAINMENT" SYSTEM, BUT IN THE PROCESS, IT CAUSED DAMAGE TO THE ENTIRE "INFOTAINMENT" SYSTEM; INCLUDING, NAVIGATION FEATURES, THE HANDS-FREE USE OF ONES' CELL PHONE, VOICE COMMANDS, AND RADIO/ENTERTAINMENT SYSTEMS, AS WELL. THE ELECTRONIC DAMAGE REQUIRED THE REPEATED REPLACEMENT (3) OF THE ENTIRE "INFOTAINMENT" SYSTEM WHEN GMC DETERMINED THAT THE GPS UPDATE SOFTWARE WAS THE PROBLEM. WHILE ONE WOULD EXPECT GMC TO IMMEDIATELY CORRECT THE PROBLEM, IT HAS NOW BEEN THREE YEARS SINCE THE VEHICLE WAS MANUFACTURED WITH A GPS SYSTEM THAT CANNOT BE UPDATED. TO DATE, GMC HAS BEEN UNABLE TO PROVIDE A GPS UPDATE; ONLY EMAILS APOLOGIZING FOR THE INCONVENIENCE WITH UNRELIABLE MOVING TARGET DATES STATING WHEN THE UPDATE WILL BE AVAILABLE. IT IS IRONIC THAT I MUST RESORT TO THE USE OF A DEPENDABLE, READILY UPDATED $300 PORTABLE GARMIN GPS FOR MY EXTENSIVE TRAVELS AROUND THE COUNTRY. FOR THOSE OF US THAT MUST TRAVEL, I SUGGEST A ALTERNATE MAKE/MODEL VEHICLE THAT HAS A MORE RESPONSIVE MANUFACTURER, AND SERVICEABLE VEHICLE ACCESSORY SYSTEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971435April 8, 2017
UNKNOWN OR OTHER
GEAR SELECTOR CAN BE CHANGED WITHOUT PRESSING BRAKE OR HAVING KEYS IN INHIBITION. MY 4YR OLD SWITCHED THE CAR INTO NEUTRAL AND ROLLED IT DOWN OUR DRIVEWAY INTO OUR GARAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971062April 7, 2017
ELECTRICAL SYSTEM
HORN WILL NOT HONK UNLESS EXCESSIVE PRESSURE IS APPLIED. IT TAKES 2 HANDS TO HONK THE HORN. I HAVE NEVER SEEN A HORN THAT REQUIRED MORE THAN 1 FINGER TO HONK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971150April 7, 2017
AIR BAGS
MY PASSENGER SIDE AIRBAG ONLY SHOWS THAT IT IS "ON" ABOUT HALF THE TIME THAT SOMEONE IS SITTING IN THE PASSENGER SEAT. IT SEEMS LIKE IT WORKS FOR SOMEONE OVER 200 LBS., BUT HARDLY EVER WORKS FOR SOMEONE LESS THAN 150 LBS. MOST OF THE TIME WHEN MY 150 LB. 14-YR-OLD IS SEATED IN THE PASSENGER SEAT, THE PASSENGER SIDE AIRBAG DISPLAYS, "OFF." THIS OCCURS WHILE DRIVING OR STATIONARY. I HAVE CALLED GM AND THEY WON'T PAY FOR FIXING IT, BUT HIGHLY RECOMMEND THAT I PAY TO HAVE IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970985April 6, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING APPROXIMATELY 35 MPH IN THE RAIN, THE WINDSHIELD WIPERS ONLY WORKED AT THE HIGHEST SETTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970811April 5, 2017
POWER TRAIN
MY CAR HAS LESS THAN 73000 MILES ON IT AND THE ENGINE LIGHT CAME ON. THE CODE INDICATED IT WAS THE TIMING CHAIN. THE CAR BROKE DOWN ON THE HIGHWAY AND HAD TO BE TOWED TO A REPAIR SHOP. AFTER RESEARCHING THE PROBLEM, I DISCOVERED THAT THIS SAME PROBLEM HAS HAPPENED TO A VERY LARGE NUMBER OF OWNERS OF BOTH CHEVROLET TRAVERSE AND GMC ACADIA. THE PROBLEM WAS SUPPOSE TO HAVE BEEN FIXED AFTER 2009 BUT 2010'S AND LATER MODELS ARE STILL HAVING THIS PROBLEM. SOMETHING NEEDS TO BE DONE ABOUT THIS. GM WILL NOT HELP WITH REPAIRS EVEN THOUGH THE VEHICLE HAS LESS THAN 100,000 MILES ON IT. THAT WAS THE ONLY RUNNING VEHICLE WE HAD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970539April 4, 2017
UNKNOWN OR OTHER
POWER LIFTGATE MALFUNCTION- LIFTGATE WAS OPERATED FROM THE REAR SWITCH. UPON ACTIVATION IT ROSE ALMOST FULLY AND THEN SLAMMED DOWN ON A PERSON WHILE THEY WERE ACCESSING THE REAR CARGO AREA, INJURING THEIR NOSE AND FACE. LIFTGATE FAILED TO STOP AT OBSTRUCTION. FROM THAT POINT ON LIFTGATE FAILED TO OPEN OR CLOSE WITHOUT MANUAL INTERVENTION. VEHICLE WAS STATIONARY, ENGINE RUNNING AND MOSTLY LEVEL STREET. WEATHER HAD BEEN RAINY BUT WAS NOT RAINING AT THE TIME, 63 DEGREE TEMP. NOT SURE IF IT WAS IN PARK OR DRIVE, BUT BRAKES WERE APPLIED AND OTHER PASSENGERS WERE ENTERING THE VEHICLE. THE NEXT MORNING THE POWER LIFTGATE HAS OPERATED NORMALLY.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10970091April 3, 2017
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 GMC ACADIA. WHEN THE HEAT OR AIR CONDITIONING SYSTEM WAS ACTIVATED, A FUEL ODOR EMITTED INSIDE THE VEHICLE. THE DEALER DIAGNOSED THAT THE HVAC SYSTEM FAILED AND NEEDED A FILTER INSTALLED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,125.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969990April 2, 2017
VISIBILITY/WIPER
THE PASSENGER WIPER BLADE DOES NOT COVER SUFFICIENT AREA OF THE WINDSHIELD TO PERMIT THE PASSENGER TO SEE THE 'RIGHT' PORTION OF THE ROAD. THE UNWIPED AREA ACCUMULATES DIRT AND ADDS TO THE VISUAL OBSTRUCTION OF FALLING RAIN. AN UNBELIEVABLE VISUAL DISTORTION OF THE ROAD RESULTS. I AM 70 AND AM APPALLED AT THE LACK OF WIPER COVERAGE IN A CRITICAL PORTION OF THE WINDSHIELD FOR THE PASSENGER. MOST PASSENGERS ASSIST THE DRIVER IN THE SAFE OPERATION OF THE VEHICLE BY CALLING ATTENTION TO IMPENDING PROBLEMS. THEIR CONTRIBUTION IS LIMITED IN THIS VEHICLE DUE TO THE POOR WIPER COVERAGE OF THE PASSENGER SIDE. THE PORTION OF THE CAR ABOVE THE BOTTOM OF THE WINDSHIELD WAS MOVED IN ON THE SIDES OF THE CAR BY DESIGN CHANGE. THE NORMAL SWATH OF THE PASSENGER WIPER FOR A FULL WIDTH CAR DOESL NOT WORK WITH THIS REDESIGN. THE PASSENGER WIPER PIVOT POINT SHOULD BE CLOSER TO THE FRONT OF THE PASSENGER AND WIPE TO THE RIGHT EDGE OF THE WINDSHIELD. HELP !!! THIS WIPER SITUATION IS REALLY AWFUL, UNNECESSARY, AND FATIGUING TO THE PASSENGER. THE A, B, AND C SECTIONS OF THE WINDSHIELD WERE SELECTED FOR THE SPECIFICATIONS WHEN WE HAD FULL WINDSHIELDS GOING TO THE RIGHT AND LEFT SIDES OF CAR. NOW THAT THE EDGES OF THE WINDSHIELD HAS BEEN MOVED IN, THE SPECIFICATION COVERAGE FOR THE PASSENGER IS NOT SUFFICIENT. THANKS FOR LISTENING AND HOPEFULLY, YOU CAN DO SOMETHING .... WE HATE DRIVING THIS CAR IN THE RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969665March 31, 2017
POWER TRAIN, VEHICLE SPEED CONTROL, STEERING
WATER PUMP FAILED IN THE FREEWAY PREMATURELY, BRAKE CYLINDER FAILED PREMATURELY, STEERING, RACK AND PINION AND POWER STEERING PUMP FAILED @116K, TRANSMISSION FAILED @ 116.NO MEANS OF TRANSPORTATION WITH 3 KIDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969748March 31, 2017
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING SENSOR ILLUMINATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE OCCUPANT RESTRAINT CONTROLLER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT SERVICED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 135,149.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969792March 31, 2017
STEERING
POWER STEERING DOESN'T WORK IN A LOW SPEED OR WHEN UR USING THE GAS IT GETS REALLY HARD WHEN UR DRIVING ON THE ROADS SPECIALLY WHEN UR TUNING IN A STOP SING OR LIGHT IS DANGEROUS I ALMOST GET IN A ACCIDENT I'M GLAD DE OTHER CAR NOTES THAT'S AND GET AWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969618March 30, 2017
POWER TRAIN
CAR WILL NOT SHIFT TILL IT HITS 3500 RPMS, AND 5000 RPMS IF U TRY TO GET UP TO SPEED QUICKLY. SOUNDS LIKE IT'S WHINING LIKE A 4 CYLINDER BUT IT'S A 3.6 V6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969041March 28, 2017
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE DRIVING 40 MPH, THE AIR CONDITIONER LIGHT FAILED TO ILLUMINATE INITIALLY, BUT LATER ILLUMINATED INTERMITTENTLY. THE AIR CONDITIONER FAILED TO TURN ON AFTERWARDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A HOLE IN THE AIR CONDITIONER LINE HOSE DUE TO THE HOSE RUBBING UP AGAINST THE POWER STEERING LINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969128March 28, 2017
STRUCTURE:BODY
AS MY GMC ACADIA IS SITTING IN THE GARAGE I PULLED ON THE LIFT GATE HANDLE TO OPEN THE TAILGATE. CONFIDENCE THAT IT WAS GOOD TO STEP IN AN PUT MY BABY'S STROLLER I PROCEEDED TO STEP IN AS SOON AS THE LIFT GATE GOT TO IT'S PEEK THE STRUT GAVE IN AND THE GATE CAME DOWN ABOUT TWO FEET OR SO STRIKING ME ON TOP OF MY HEAD. I MANAGED GET DOWN AS TO NOT GET HEART THE LIFT GATE SEEMS TO BE OUT OF SERVICE BECAUSE THERE IS NO WAY TO OPEN IT AND HAVE IT STAY OPEN. IT JERKS AND THEN IT CLOSES ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968620March 27, 2017
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE ATTEMPTING TO PARK THE VEHICLE, IT ACCELERATED UNEXPECTEDLY THROUGH A GARAGE DOOR. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE DEALER AND THE DIAGNOSTIC RESULTS WERE NOT DISCLOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000. *AS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10968454March 25, 2017
ENGINE
THE 2011 GMC ACADIA VEHICLE AT 38K MILES SUFFERED A MAJOR LEAK IN THE COOLING SYSTEM.PER NHTSA ID NUMBER 10052213 & PB-13079, THE FIX DID NOT STOP THE COOLANT LEAKAGE AROUND THE WATER PUMP SEAL. WITH THE VEHICLE AT 38K MILES THE DEALER TESTED AND CHARGED FOR THE REPLACEMENT OF THE WATER PUMP. THIS SHOULD NOT HAVE HAPPENED WITH THIS LOW MILEAGE. THE MANUFACTURERS SAFETY ISSUE IN MY PART WAS UNSATISFACTORY DO TO THE REPLACEMENT OF THE DEFECTIVE PART NOT UNDER WARRENTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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