GMC Acadia Complaints

5,595 consumer complaints on file.

#11089983April 24, 2018
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
I HAVE HAD TO REPLACE THE HEADLIGHT BULB AND THE DAY LIGHT BULBS 4 TIMES SINCE JANUARY. EACH TIME I REPLACE ONE THE OTHER GOES OUT AND IT DOES'T LAST LONGER THAN A FEW WEEKS. THIS IS VERY DANGEROUS AND STRESSFUL AS THE HEADLIGHTS WENT OUT ON ME AS I WAS DRIVING HOME TWO NIGHTS AGO AND THE ROAD THAT I TAKE TO GET HOME IS VERY DARK. ALSO, I HAD TO REPLACE THE MULTI FUNCTION SWITCH (WINDSHIELD WIPER SWITCH DUE TO IT ONLY WORKING ON HIGH SPEED) IN JANUARY. I'VE NOTICED MULTIPLE PEOPLE WITH THE SAME COMPLAINTS. PLEASE FIX THIS PROBLEM AS BUYING BULBS ARE BECOMING EXPENSIVE AS WELL AS THE TIME IT TAKES TO GET THEM REPLACED CAN BE LENGTHY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089727April 23, 2018
ENGINE, SEAT BELTS
I TOOK OUR 2011 GMC ACADIA, MILEAGE 80,637, TO THE DEALERSHIP ON 12/16/2017 BECAUSE THE DISPLAY SHOWED "SERVICE AIR BAG." THE SERVICE TECHNICIAN REPORTED THAT HE FOUND DTC B0022 AND B0015 STORED IN SDM, TESTED CIRCUITS, GOOD. HE FOUND EXCESSIVE RESISTANCE IN BOTH FRONT SEAT BELT ANCHOR PRETENSIONS AND RECOMMENDED REPLACEMENT OF BOTH FRONT ANCHOR PRETENSIONERS, CPA CONNECTORS WITH LEADS AND REPROGRAM THE SDM. REPAIR ESTIMATE OF $1,164.51. CHARGED $125 TO DIAGNOSE. IT WAS EXPLAINED TO ME THAT THE PRETENSIONERS ARE CONNECTED TO AND COMMUNICATE WITH THE AIR BAG. IN ADDITION, THE SERVICE TECHNICIAN FOUND THE FRONT ENGINE MOUNT WEAK. REPAIR ESTIMATE OF $447.85. THE SEAT BELT PRETENSIONERS AND "SERVICE AIR BAG" APPEAR TO BE SIGNIFICANT SAFETY ISSUES. I CONTACTED GMC ON 04/23/2018 TO REQUEST REPAIR ASSISTANCE AND TO INQUIRE IF THERE WAS A RECALL, CASE # 8-4111443314. I WAS ADVISED THAT I WOULD HAVE TO PAY OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089049April 20, 2018
POWER TRAIN
TRANSMISSION FLARES OUT (GOES INTO NEUTRAL) BETWEEN GEARS WHEN MERGING INTO HIGHWAY TRAFFIC AT SPEEDS OF AROUND 45-60 MPH. MOST OFTEN OCCURS WHEN INITIALLY ACCELERATING TO MERGE INTO FASTER TRAFFIC AND THEN HAVING TO TAKE MY FOOT OFF THE GAS FOR A SECOND OR TWO TO ALLOW FASTER CARS TO GO BY, AND THEN TRYING TO ACCELERATE AGAIN. THE TRANSMISSION IS IN NEUTRAL AND IT SEEMS IT IS CAUGHT BETWEEN GEARS (4TH & 5TH GEARS I BELIEVE) WHEN I TRY TO ACCELERATE AGAIN. ENGINE REVS TO 5000 TO 6000 RPM RANGE BECAUSE IT IS NOT IN GEAR. HAVE TO TAKE FOOT OFF OF THE GAS AND WAIT A COUPLE SECONDS FOR TRANSMISSION TO GET INTO GEAR SO I CAN CONTINUE DRIVING. IN THE MEANTIME FASTER CARS ARE APPROACHING AS I'M IN THE MIDDLE OF MERGING INTO HIGHWAY TRAFFIC. NOT BEING ABLE TO ACCELERATE WHEN MERGING INTO HIGHWAY TRAFFIC CREATES A VERY UNSAFE SITUATION. THIS ISSUE HAS OCCURRED 2-3 TIMES A MONTH FOR THE LAST SEVERAL YEARS. HAVE HAD IT LOOKED AT A NUMBER OF TIMES BY GM SERVICE CENTER BUT THEY ARE UNABLE TO REPRODUCE THE EVENT WHEN THEY TEST DRIVE MY VEHICLE AND THERE AREN'T ANY SPECIAL CODES POPPING UP IN THE COMPUTER LOG FOR THEM TO JUSTIFY DOING ANYTHING TO FIX THE PROBLEM. SO THEY ARE NOT ABLE TO DO ANYTHING ABOUT THIS CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088977April 19, 2018
POWER TRAIN
FOR THE PAST 6-9 MONTHS I HAVE BEEN EXPERIENCING PROBLEMS WITH UNWARRANTED SPEED SHIFTING, HARD SHIFT CHANGES & OVERALL TRANSMISSION ISSUES. I HAVE HAD MY CAR TO TRANSMISSION SPECIALISTS ALMOAT ON A MONTHLY BASIS FOR THESE ISSUES. I WAS TOLD BY THE SPECIALIST THAT HE REPAIRS AT LEAST 3 CARS OF MY SAME MAKE & MODEL PER WEEK. HE SAID HE IS NOTICING A VERY COMMON FAILURE IN EACH VEHICLE. MY VEHICLE HAS POWER BUT THE SPEED & GEAR SHIFT ARE HUGE SAFETY ISSUES, AS IT IS VERY RANDOM & UNPROVOKED. I HAVE BEEN DRIVING ON THE HIGHWAY & MY VEHICLE WOULD JUST STALL OR SHIFT. I HAVE HAD TO CAREFULLY PULL OVER TO THE SIDE OF THE ROAD TO AVOID A MAJOR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089001April 19, 2018
SEAT BELTS, SEATS
PASSENGER SEAT SITS LOW ON THE FLOOR WITH MY SHOULDERS UNDER THE WINDOW SHELF AND NOT ADJUSTABLE UP OR DOWN, THE SEATBELT IS ALSO NOT ADJUSTABLE AND HIT RIGHT UNDER MY CHIN. NO WAY OF GETTING AWAY FROM BEING INJURED OR DECAPITATED IN A CRASH. IM 5'5"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088780April 18, 2018
UNKNOWN OR OTHER
PURCHASED THE VEHICLE FROM THE GM AUTHORIZED DEALER IN SAUDI ARABIA. NO ONE IS ABLE TO GIVE A CERTIFICATION AS TO WHETHER THE VEHICLE MEETS/DOES NOT MEET THE US DOT FMVSS AND EPA STANDARDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088558April 17, 2018
POWER TRAIN
WHILE ACCELERATING, THE VEHICLE WILL SHUDDER AND JERK, EVEN VIBRATE VIOLENTLY AT TIMES. THE RPM METER JUMPS UP AND DOWN WHILE IT DOES THAT. YOU CANNOT GIVE IT GAS WHILE IT IS DOING THIS (YOU CAN BUT IT DOES NOT ACCELERATE). I WAS ON THE INTERSTATE WHEN THE VEHICLE BEGAN TO DO THIS AND STARTING LOSING SPEED QUICKLY. LUCKILY, THAT TIME IT ONLY LASTED A FEW SECONDS BEFORE I WAS ABLE TO SPEED BACK UP. THIS COULD EASILY CAUSE A WRECK. TOOK IT TO THE DEALER AND THEY FOUND NO ERROR CODES OR ISSUES. I EXPLAINED WHAT IT WAS DOING DIRECTLY TO THE MECHANIC AND HE KNEW IMMEDIATELY IT WAS THE TORQUE CONVERTER. HE EXPLAINED THAT MY ACADIA WOULD NOT GO WHILE IT WAS JERKING BECAUSE THE CAR IS STUCK IN BETWEEN GEARS. APPARENTLY A VERY COMMON ISSUE WITH THE ACADIA BUT NO RECALLS. EVEN THOUGH I AM STILL WELL UNDER THE MILEAGE OF MY WARRANTY, GM WILL NOT COVER THE COST TO FIX BECAUSE MY WARRANTY EXPIRED A FEW MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088596April 17, 2018
WHEELS
I HAVE HAD A VIBRATION IN MY CAR WHEN YOU WOULD DRIVE ALL THE TIME TOOK IT TO THE DEALERSHIP ON A NUMBER OF OCCASIONS THEY COULDN'T FIGURE IT OUT. THEY ALL SAID IT WAS NORMAL WHY THE CAR DRIVES. I THOUGHT IT WAS THE TIRES. TOOK IT TO NTB TALK TO THEM ABOUT HE SAID IT'S TIRES MOST LIKELY. SO I CALL TIRE MANUFACTURER AND THEY GAVE ME NEW TIRES. I REQUESTED GM DO THIS THEY TOLD ME NO. I HAD THEM REPLACED BY NTB I REQUESTED TO GM THEY REIMBURSE FOR THE INSTALLATION OF THE TIRES WHICH WAS A LITTLE OVER $101.00 THEY SAID NO. I WANT TO BE HELPED WITH THIS. GM DIDN'T WANT TO DO WHAT IS RIGHT AND FIX THE ISSUE ALSO PAY ME BACK FOR WHAT SHOULD HAVE BEEN COVERED UNDER WARRANTY BUT WOULDN'T REPLACE THE TIRES SO I HAD TO DO WHAT I HAD TO TO GIVE MY WIFE AND SON A SAFE CAR TO BE IN. CAN YOU PLEASE HELP ME OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084958April 13, 2018
ELECTRICAL SYSTEM
SIDE DETECTION, FRONT AND REAR CAMERAS FAILED DUE TO CORROSION OF HARNESS (84004718) AND TWO MODULES (84031087). REPLACEMENT OF THESE COMPONENTS REQUIRED TO REPAIR PROBLEM. HAD TO WAIT OVER A MONTH FOR REPLACEMENT PARTS. THIS IS A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084811April 12, 2018
EXTERIOR LIGHTING
I HAVE OWNED THIS VEHICLE FOR A LITTLE OVER A YEAR ABOUT EVERY 2 MONTHS ONE OF MY LOW BEAM HEADLIGHTS BURN OUT OPEN INVESTIGATING ONLINE I SEE THERE HAS BEEN A LOT OF PEOPLE WITH THE SAME PROBLEM . I HAVE NOT HAD ANY PROBLEMS WITH HIGH BEAMS . IT IS VERY DIFFICULT AND EXPENSIVE TO REPLACE THESE BULBS AS WELL AS A SAFETY HAZARD .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084262April 10, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 GMC ACADIA. WHILE THE FRONT PASSENGER SEAT WAS OCCUPIED, THE SERVICE AIR BAG INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V118000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 114,000. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084362April 10, 2018
STEERING
TL* THE CONTACT OWNS A 2011 GMC ACADIA. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL FELT LOOSE AND A WHINING NOISE WAS HEARD WHEN IT WAS TURNED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (SELLERS BUICK GMC, 38000 GRAND RIVER AVE, FARMINGTON HILLS, MI) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FLUID LEAKED FROM THE VEHICLE AND THE POWER STEERING FLUID SEALS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083988April 9, 2018
VISIBILITY/WIPER
BACK WINDSHIELD SHATTERED WHEN TRUNK WAS CLOSED USING THE POWER TRUNK DOOR FEATURE. ONE MONTH LATER, THE DRIVER'S SIDE REAR QUARTER PANEL WINDOW SHATTERED WHEN THE TRUNK WAS CLOSED USING THE POWER TRUNK DOOR FEATURE. CAR WAS STATIONARY IN BOTH INSTANCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083806April 7, 2018
SERVICE BRAKES
THE VEHICLES BRAKES BECAME DEFECTIVE AND STOPPED WORKING WHICH CAUSED AN ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11083610April 6, 2018
UNKNOWN OR OTHER
WE BOUGHT THIS VEHICLE IN LATE JANUARY 2018. THE CAR WAS A NEW 2017 GMC ACADIA. WE HAD THE CAR A FEW DAYS WHEN MY WIFE SAID THAT SHE COULD NOT GET THE HORN TO WORK. SHE SAID SHE LOOKED AT THE MANUAL AND FOUND WHERE TO PUSH BUT NOTHING. I TRIED AND COULD NOT GET THE HORN TO WORK EITHER I CALLED TO AND MADE AN APPOINTMENT FOR THE DEALER SERVICE TO LOOK AT THE CAR. THEY INFORMED ME THAT IT NEEDED A NEW CONTACT. TOLD ME THEY WOULD CALL WHEN THE PART COMES IN. I STILL HAVEN'T HEAD FROM THEM AND CALLED A COUPLE OF TIME AND WAS TOLD AGAIN, WE'LL CALL AS SOON AS THE PART COMES IN. I BELIEVE THIS IS A BIG SAFETY PROBLEM AS SEVERAL TIME WE NEED THE HORN AND COULD NOT GET IT TO WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083713April 6, 2018
STEERING
BOUGHT A 2009 GMC ACADIA IN FEBRUARY HAD IT FOR 2 WEEKS AND WAS PULLING OUT OF A FAST FOOD RESTAURANT GETTING MY 3 YEAR OLD DAUGHTER SOME FOOD AS I WAS PULLING OUT I LOST ALL POWER STEERING. I COULD NOT GET MY SUV TO TURN I BARELY BUMPED A CAR THANK GOODNESS IT DID NOT DO ANY DAMAGE AND NO ONE WAS INJURED BUT THIS IS DEFINITELY SOMETHING GM NEEDS TO FIX!! I AM A SINGLE MOTHER AND CAN NOT AFFORD TO HAVE THIS FIXED ESPECIALLY AFTER SPEND 10,900 ON PURCHASING THE VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11083534April 5, 2018
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
THIS CAR CAME WITH A 30 DAY AND/OR 1000 MILES WARRANTY. WITHIN A WEEK PASS THE WARRANTY IT STARTED. THE RADIO ILLUMINATION STARTED TO GO OUT WE WOULD HAVE TO TAP ON IT TO GET IT TO TURN ON SO WE COULD SEE THE TIME ETC. THEN IT WOULD NOT COME BACK ON AT ALL AND ALL CHIMES WENT AWAY., STOPPED WORKING ALTOGETHER. NO TURN SINGLE INDICATOR, SEAT BELTS, BACK UP WARNING, DOOR AJAR ETC. THE PASSENGER SIDE AIR BAG INDICATOR WOULD SAY NO ONE WHEN SOMEONE WAS SITTING IN IT AND WHILE DRIVING BLINK BETWEEN THE TWO. ALSO AIR BAG NEEDS MAINTANCE INDICTOR IN DASH WILL FLASH WHILE DRIVING. PARK ASSISTANT ON AND OFF WILL FLASH WHILE DRIVING. THE STEERING WILL MOVE IN ITSELF WHILE DRIVING AND AROUND BENDS/TURNS IN THE ROAD AND WORSENING ON HIGHWAY! TO THE POINT I DO NOT TAKE MY CHILDREN ON. THERE IS ALSO A FAINT BURN SMELL AROUND FRONT FLOOR.I DECIDED TO TAKE IT TO THE LOCAL ADVANCED AUTO PARTS STORE AND HAVE THEM HOOK IT UP TO SEE WHY I LOST MY RADIO, STEERING ETC. THEY TELL ME THAT IT WAS A DEAD BATTERY CELL AND THAT MY BATTERY IS LOCATED IN THE FLOOR OF THIS VEHICLE BEHIND THE PASSENGER SEAT. BY THE WAY THIS VEHICLE DOES NOT HAVE A SUNROOF ALL THE WINDOWS GO UP TIGHT AS WELL. I CALLED MY MECHANIC WHO I'VE KNOWN FOR YEARS MY FAMILY HAS WENT TO HIM AS WELL AND ASKED HIM TO ASSIST ME IN THE BATTERY ISSUE. SO WE GET THERE HE OPENS THE FLOOR BEHIND MY SEAT AND WE DISCOVERED THE BATTERY IS UNDERWATER DARK SLUDGY WATER! THE BATTERY IS REPLACED AFTER A VERY UNPROFESSIONAL AND DISRESPECTFUL EXPERIENCE WITH THIS PARTICULAR ESTABLISHMENT BY NOW I AM AT MY WITS END. I'VE EXHAUSTED ALL EFFORTS WITH THEM! I PAID TO HAVE A GMC CERTIFIED MECHANIC RUN DIAGNOSTIC ON THESE ISSUES AT HAND AND TO MY THINKING THEY DETERMINED TO BE FLOOD AND/OR WATER DAMAGE AND WOULD NEED FURTHER DIAGNOSTICS. HOWEVER PUZZLING THE VIN IS CLEAN AND NO RECENT OR ACTIVE RECALLS. I AM BARELY INTO THIS CONTRACT 3 MONTHS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733148April 4, 2018
UNKNOWN OR OTHER
2007 GMC ARCADIA. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083202April 4, 2018
AIR BAGS
76,000 MILES VEHICLE: AIRBAG SYSTEM SERVICED 1ST FOR RECALL, AND THEN THAT SAME COMPONENT REPLACED A FEW WEEKS AGO - THE AIRBAG SYSTEM IS STILL NOT WORKING - "FURTHER DIAGNOSIS" IS SUPPOSED TO TAKE SEVERAL DAYS AND RIP APART THE INSIDE OF THE VEHICLE WITH NO IDEA ON WHAT TO FIX OR HOW TO FIX IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083216April 4, 2018
UNKNOWN OR OTHER
SIDE DETECTION MODULE/SYSTEM FAILURE DUE TO ENVIRONMENTAL EXPOSURE CAUSED THE INDICATORS TO REMAIN ON CONSTANTLY GIVING OPERATOR FALSE SENSE OF VEHICLE IN BLIND SPOT. ISSUE APPEARED TO AFFECT OTHER MONITORING AND SAFETY SYSTEMS ON THE VEHICLE CAUSING ERRONEOUS INDICATORS AND APPARENT INTERMITTENT AND RANDOM SYSTEM RESETS OF THE BCM(?) ULTIMATELY RESULTING IN A COMPLE SHUT DOWN OF THE VEHICLE. ALTHOUGH SHUTDOWN OCCURRED WHILE PARKED (EVEN REMOTE ACCESS WOULD NOT WORK) IT IS UNCLEAR IF SAME COULD OCCUR WHILE AT HIGHWAY SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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