Dodge Journey Complaints

5,556 consumer complaints on file.

#10840263March 7, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840366March 7, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE BLOWER, RADIO, AND BLINKERS FAILED TO WORK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE ALTERNATOR AND BATTERY WERE REPLACED, BUT THE FAILURE RECURRED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS AND ELECTRICAL SYSTEM) AND WAS TO CONTACT THE MANUFACTURER TO RECEIVE THE RECALL REPAIR FROM AN AUTHORIZED DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840164March 6, 2016
ELECTRICAL SYSTEM
AFTER DOING MY SON'S ROTORS AND BRAKES I STARTED TO BACK THE CAR OUT OF THE DRIVEWAY AND IT STALLED NUMEROUS TIMES. THE CAR HAD BEEN RUNNING FOR 10+ MINUTES BEFORE THIS SO IT WASN'T FROM A COLD START PLUS IT WAS AROUND 40+ DEGREES OUT TODAY. I SAID SOMETHING TO MY SON AND HE SAYS IT HAPPENS ALL THE TIME(LIVES WITH HIS MOM SO NEVER SAID ANYTHING TO ME BEFORE) I JUST LOOKED INTO THIS ONLINE AND IT SEEMS IT'S A KNOWN ISSUE WITH PROBLEM BEING TIPM. CHRYSLER HASN'T RECALLED MY SON'S VEHICLE YET THOUGH EVEN AS THERE'S A CLASS ACTION LAWSUIT TO ADD THIS YEAR AND MAKE TO THE RECALL. DOES SOMEONE HAVE TO GET KILLED BEFORE THIS KNOWN ISSUE GETS THE ATTENTION AND RECALL IT NEEDS?????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839845March 4, 2016
EXTERIOR LIGHTING:HEADLIGHTS, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE TURN SIGNALS FAILED TO OPERATE AS INTENDED. IN ADDITION, THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE HEADLIGHTS REMAINED ON CONTINUOUSLY AFTER THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT STATED THAT THE DEALER RESET THE TOTALLY INTEGRATED POWER MODULE, HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839959March 4, 2016
ELECTRICAL SYSTEM, VISIBILITY/WIPER
12/7/15 TOOK 2009 JOURNEY WITH 58575 MILES TO DODGE DEALERSHIP BECAUSE THE WINDSHIELD WIPERS WERE COMING ON BY THEMSELVES. DEALERSHIP REPLACED 2 WINDSHIELD WIPER SWITCHES COSTING $552.44. DROVE VEHICLE OUT OF SHOP 12/8/15 GOT 1/4 MILE AWAY AND WIPERS TURNED ON BY THEMSELVES IN ADDITION THE LEFT SIGNAL TURNED ON. DROVE BACK TO DODGE PICKED UP LATER AND WAS ADVISED THEY UPDATED TIPM SOFTWARE - NO CHARGE BECAUSE I CALLED DODGE COMPLAINTS. 2/26/16 PROBLEMS STATED AGAIN CURRENTLY HAVE APPOINTMENT TO BRING BACK TO DODGE DEALERSHIP 3/7/16 WILL UPDATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839652March 3, 2016
ELECTRONIC STABILITY CONTROL (ESC), WHEELS, UNKNOWN OR OTHER
END OF VALVE STEM SHOT OUT OF STEM WHILE TRYING TO AIR UP TIRE, END CORRODED AND BROKE, REPLACED STEM AND SENSOR UNIT. SEEMS THAT THIS IS A SERIOUS PROBLEM WITH THE METAL TYPES THAT ARE PUT ON AND INSTALLED AT THE FACTORY ON THESE MODELS CARS. EVEN SERVICE STATION (FIRESTONE) SAID THEY HAVE COLLECTION OF BAD STEMS ON THESE VEHICLES. I GOT LUCKY THAT I NOTICED AIR PRESSURE INDICATOR LIGHT WAS ON AN TOOK IT TO STATION TO AIR UP TIRE WHEN I TRIED TO PUT AIR IN TIRE AND END SHOT OUT LIKE A ROCKET AND THEN I LOST ALL THE AIR IN MY TIRE. WHAT HAS TO BE DONE TO HAVE THIS ISSUE TAKEN CARE OF BY THE MANUFACTURER WHEN THESE ARE OBVIOUSLY DEFECTIVE. DOES SOME ONE HAVE TO BE DRIVING DOWN THE ROAD GET IN AN ACCIDENT BECAUSE THE STEM BLOWS OUT AND THEY GET A FLAT OR BLOW A TIRE. MY CAR WAS STATIONARY AT THE TIRE PUMP AT THE TIME THIS HAPPENED, I CALLED ROAD SIDE ASSISTANCE TO REMOVE MY TIRE BUT THERE WAS NOTHING THEY COULD DO OTHERWISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839778March 3, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V373000 (ELECTRICAL SYSTEM:IGNITION SWITCH). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839369March 2, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839525March 2, 2016
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING 45 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839241March 1, 2016
SERVICE BRAKES, ENGINE
IN DEC 2015 I RECEIVED A RECALL NOTICE AND WAS INFORMED THAT ANOTHER NOTICE WOULD BE SENT WHEN I WAS TO CONTACT THE DEALER. THIS IS FOR THE ANTI-LOCK BRAKE SYSTEM. THE 2ND NOTICE WAS RECEIVED IN JAN16. I CALLED THE DEALER ON 1/4 AND 1/21/16 AND WAS TOLD THEY DID NOT HAVE AND DID NOT KNOW WHEN THEY WOULD HAVE THE PART TO MAKE THE REPAIR. THEY SAID THEY WOULD TAKE MY NAME AND NUMBER AND PUT ME ON THE WAITING LIST AND CALL ME WHEN THE PART WAS IN. IT IS 3/1/16 AND I HAD NOT HEARD FROM LANDMARK DODGE WHERE I PURCHASED THE VEHICLE FROM AND HAD BEEN IN CONTACT WITH. I CALLED THEM TO SEE IF THEY HAD THE PART AND GUESS WHAT THEY SAID THEY JUST HAPPEN TO GET 5 IN TODAY! HOWEVER THEY COULD NOT SCHEDULE THE REPAIR UNTIL 4/1/16. WE ARE TALKING ABOUT THE BRAKE SYSTEM HERE. 4 MONTHS TO DO A REPAIR THAT THE MANUFACTURER KNEW WAS REQUIRED FOR SAFETY SAKE. I REALLY FEEL THE NHTSA SHOULD LOOK INTO THIS. ALSO THIS IS THE 2ND RECALL ON THIS VEHICLE AND I HAVE NOT EVEN OWNED IT FOR A YEAR YET. THE FIRST WAS THE ENGINE BEAUTY COVER WHICH WE HAD TO WAIT FOR THAT PART ON ALSO. WE HAVE BEEN FORCED TO DRIVE WITH A FAULTY ANTI-LOCK BRAKE SYSTEM CONTROL MODULE ON THIS VEHICLE FOR AT LEAST 3 MONTHS. AND THAT WAS JUST SINCE WE WERE NOTIFIED. THIS IS UNREASONABLE AND A SAFETY ISSUE THAT REALLY SHOULD BE ADDRESSED. AND I DON'T THINK THE DEALER WAS EVEN GOING TO CALL ME BACK AS THEY SAID THEY WOULD.THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839324March 1, 2016
UNKNOWN OR OTHER
WE WERE DRIVING THROUGH AN INTERSECTION AND THE BACK HATCH BACK OPENED EVEN THOUGH THE VEHICLE LOCKS WERE ENGAGED AND LOCKED SHUT. THE DOOR LOCKS WERE ENGAGED. THERE WAS NO WARNING LIGHT, NO AUDIBLE ALARM-NOT A WARNING OF ANY KIND. AT THAT POINT, WE HAD NOT IDEA THE HATCH BACK WAS OPENED, AND BECAUSE WE WERE ON A SLIGHT INCLINE, A GOLF CLUB FELL OUT OF THE GOLF BAG AND LANDED IN THE MIDDLE OF THE ONTERSECTION. WE REALIZED THE HATCH WAS OPENED AFTER WE PASSED THROUGH THE INTERSECTION ( SAQUARO AND SHEA IN FOUNTAIN HILLS , ARIZONA. MAJOR CONCERN AS THERE WAS NO WARNING OF THE INSTRUMENTATION OF ANY KIND, AND THIS WAS A RENTAL CAR. I BELIEVE IF WE HAD A FULL CARGO PAYLOAD, IT WOULD HAVE DISCHARGED FROM THE REAR CAUSING TRAFFIC IMPEDIMENT AND POSSIBLE CRASHES TO SAY NOTHING OF THE LOSS OF PROPERTY OR IF WE HAD A LIVE ANIMAL , THE LOSS OF THE ANIMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838623February 26, 2016
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
ON EARLY DECEMBER 2015, WATER LEAK INSIDE MY VEHICLE, I BROUGHT THE VEHICLE TO KENDALL DODGE, THE BACK SEAT CONTAINERS WERE FILL WITH WATER, THE CARPET WAS WET AS WELL, KENDALL DODGE KEEP THE VEHICLE FOR A ONE AN A HALF WEEK, WHEN THEY CALL ME TO ADVISED ME THAT THE VEHICLE WAS READY WHEN I SHOW UP TO THE DEALER TO PICK UP THE CAR THE CASE MANAGER SHOW ME THE VEHICLE IT WAS NOTED THAT THE BACK SEAT CONTAINER WERE HALF WAY WITH WATER, I ASK THE CASE MANAGER WHAT WAS DONE IN MY VEHICLE SHE COULDN'T ANSWER SHE APOLOGIZED AND SHE TOLD ME THAT SHE WILL SEND THE CAR BACK TO THE SHOP, 3 DAYS LATER THEY CALL ME AGAIN TO TELL ME THAT THE VEHICLE WAS READY, WHEN I PICK UP THE CAR AN INSPECTION WAS DONE AND IT WAS NOTED THAT THE BACK CONTAINER HAD RUST, I ASK AGAIN, NO RESPONSE, SINCE THE BEGINNING OF THIS I BEEN IN CONTACT WITH CHRYSLER, I HAD REQUESTED MOLD TEST OR REPLACEMENT OF THE CARPET, THE VEHICLE SMELLS BAD HAD RUST I DONT KNOW IF IT HAS MOLD CHRYSLER KEEP GIVING ME THE RUN AROUND, THIS VEHICLE WAS NEW WHEN IT WAS PURCHASE MAY 26 2015, IN ADDITION THE TRANSMISSION KEEP GIVING ME PROBLEMS IT SEEMS THAT THEY ARE DEFAULTING IN THE AGREEMENT THAT WAS MADE WHEN I PURCHASE AND SIGN FOR THIS VEHICLE, I HAVE TWO LITTLE GIRLS AND THEY SPEND A LOT OF TIME IN THIS VEHICLE GOING TO SCHOOL AND PLACES AND AM NOT SURE IF THIS VEHICLE IS SAFE FOR THEM, PLEASE HELP MY TEL: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838705February 26, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838715February 26, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THERE IS A ELECTRICAL MALFUNCTION IN THIS VEHICLE FUSES GO OUT EVERY COUPLE OF MONTHS, DUAL CONTROL HEAT RIGHT SIDE DOES NOT HEAT, ALSO WHEN DRIVING BURNING SMELL COMING OUT OF HEAT WENT, HAD SEVERAL PARTS REPLACED. I CONTACTED MANUFACTURER REGARDING THE ISSUES, THEIR REPLY WAS " WE ARE SORRY THAT YOU HAVE ISSUES BUT WE CANNOT HELP YOU", PURCHASED AFTER MARKET WARRANTY AND THEY REFUSE TO COVER THE HEAT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838194February 25, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837783February 23, 2016
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837796February 23, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS INSPECTED. THE CONTACT WAS PLACED ON A WAITING LIST. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837565February 22, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT WAS EXPERIENCING THE FAILURE SEVERAL MONTHS PRIOR TO THE RECALL NOTIFICATION WAS RECEIVED. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SEVERAL REPAIR SHOPS WHO WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE TO PROVIDE A PERMANENT REMEDY FOR THE CONDITION. THE MECHANIC REPLACED THE BATTERY AND THE IGNITION SWITCH, BUT THE FAILURE CONTINUED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS AND ELECTRICAL SYSTEM). THE CONTACT WAS UNABLE TO OBTAIN THE PART FROM THE DEALER TO RECEIVE THE REPAIR FOR SEVERAL MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837582February 22, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THERE WAS AN ABNORMAL VIBRATION IN THE FRONT OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE FRONT TIRES ON THE VEHICLE WERE WEARING OUT UNEVENLY AND FASTER THAN THE REAR TIRES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837130February 19, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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