Dodge Journey Complaints

5,556 consumer complaints on file.

#10836824February 18, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE WHEELS SEIZED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC ) HOWEVER THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,500. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836640February 17, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED. THE CONTACT SWITCHED TO PARK AND THE VEHICLE STARTED NORMALLY. THE VEHICLE WAS DRIVEN HOME. THE SAME AFTERNOON, THE VEHICLE FAILED TO START. THE VEHICLE RESTARTED AGAIN THE NEXT DAY AND WAS DRIVEN TO THE DEALER. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED UNDER A RECALL FOR THE WIRELESS IGNITION NODE. THE VEHICLE FAILED AGAIN AND THE DEALER WANTED TO CHARGE FOR THE REPAIRS. THE VEHICLE LEFT THE VEHICLE AT THE DEALER WHERE IT HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836734February 17, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836441February 16, 2016
ELECTRICAL SYSTEM
HAVE A RECALL LETTER SENT TO FIX MY DODGE WIN....CALLED FOUR DIFFERENT DEALERSHIPS...CLOSEST ONES TO ME 78247 TWO DIDN'T HAVE OPENINGS TILL END OF MARCH...ONE WASN'T TAKING ANYMORE APPOINTMENTS..AND THE LAST ONE WAS FIRST COME FIRST SERVE MEANING I WOULD HAVE TO LEAVE MY CAR THERE FIVE DAYS FOR AN HOUR LONG FIX AND THEY WOULD GET TO IT WHEN THEY WOULD GET TO IT....OBVIOUSLY I DO NOT NORMALLY GO TO DEALERSHIPS FOR REPAIRS BECAUSE OF THE LACK OF DEVICE..CASE IN POINT AND THE OVERCHARGES FOR SIMPLE REPAIRS. AT THIS POINT IT LOOKS AS THOUGH NO DEALERSHIP IS WILLING TO TAKE TIME FOR A RECALL FIX ON THEIR OWN PRODUCT. WHAT OTHER WAY..MEANS IS THERE TO FIX THIS SINCE IT SEEMS I'M ON MY OWN UNTIL THIS PART BREAKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836519February 16, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE OR WHEN DRIVING ACROSS BUMPY ROADS, THE VEHICLE'S ELECTRICAL SYSTEM WOULD FAIL WITHOUT WARNING AND ALL ALARMS SOUNDED HOWEVER, THE VEHICLE WOULD REMAIN ON AND WOULD STILL BE ABLE TO BE DRIVEN. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836249February 15, 2016
POWER TRAIN
NEED TO REPLACE THE TRANSMISSION COOLER LINES BECAUSE OF LEAKAGE AND NOT BEING ABLE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836305February 15, 2016
ELECTRICAL SYSTEM, ENGINE, STEERING
THE FAILURE THAT OCCURRED ON FEB 12,2016. PUT THE LIFE OF MY CHILD AND MYSELF IN EMINENT DANGER. WHILE TRAVELING 70 MPH IN THE HIGH SPEED LANE, WITH MODERATE TRAFFIC ON THE HIGHWAY, THE CAR SUDDEN SHUT OFF. THE DASHBOARD WENT BLACK, THE ENGINE STALLED AND THE CAR BECAME ALMOST IMPOSSIBLE TO DRIVE. NOT ONE INDICATOR LIGHT ON THE INSIDE OR THE OUTSIDE OF THE VEHICLE WORKED, I REACHED FOR HAZARD LIGHTS THAT DID NOT RESPOND, THE GAS PEDAL WAS UNRESPONSIVE. THE STEERING WAS SLOW AND HARD TO USE- POWER STEERING WAS NOT AVAILABLE. BRAKES SEEMED SLOW TO RESPOND. I KNOW FOR CERTAIN HAD I COLLIDED WITH ANY ITEM THE AIRBAGS WOULD ABSOLUTELY WITHOUT A DOUBT NOT DEPLOYED. THE CAR HAD SIMPLY DECIDED TO "SHUT OFF", I PUT THE CAR IN NEUTRAL HOPING TO CONTINUE ROLLING FORWARD DOWN THE HIGHWAY WITH TRAFFIC. I WAS ABLE TO MUSCLE THE CAR TO SAFETY ON THE SIDE OF THE ROAD. I PLACED THE CAR IN PARK , AND TURNED THE IGNITION TO THE OFF POSITION. AFTER SEVERAL MINUTES OF CALMING MYSELF AND MY DAUGHTER DOWN I RESTARTED THE CAR. IT STARTED, HOWEVER NOW EVERY LIGHT THAT CAN ILLUMINATE ON THE DASH, THE WIPERS, DAY TIME RUNNING LIGHTS, RADIO, AND DOOR CHIMES IN A 30-40 SECOND REPEATING PATTERN. THE DASHBOARD INDICATES THAT THE CAR IS IN PARK, REVERSE, NEUTRAL, AND ALL FORMS OF DRIVE AT THE SAME TIME. THE SPEEDOMETER, RPM GAUGE, GAS GAUGE , OIL PRESSURE AND TEMPERATURE GAUGE BOUNCE FROM THE MINIMUM TO THE MAXIMUM DURING THE CYCLE. THE CAR HAS CLEARLY HAD A EXTENSIVE ELECTRICAL FAILURE- THE "MAIN COMPUTER" - AS I DONT KNOW THE EXACT COMPONENT THAT HAS FAILED IS NO LONGER ABLE TO DETERMINE WHATS GOING ON. HAVING THIS TERRIFYING FAILURE WITH MY DAUGHTER IN THE CAR CAUSED ME TO GOOGLE THE PROBLEM, IM NOT THE ONLY OWNER THIS IS A REOCCURRING SITUATION FOR MANY OWNERS. IM JUST SO THANKFUL TO HAVE WALKED AWAY UNHARMED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825805February 12, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE GRAND JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825835February 12, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825727February 11, 2016
STEERING
WHILE VEHICLE WAS PARKED (STATIONARY) VEHICLE WAS STARTED, HEARD A POP, PUT CAR IN REVERSE AND REALIZED THERE WAS NO POWER STEERING. STARTED TO SMELL SOMETHING BURNING SO PLACED VEHICLE BACK IN PARK & TURNED IT OFF. LOOKED UNDER VEHICLE AND SAW LARGE PUDDLE OF POWER STEERING FLUID. THE POWER STEERING LINE BURST THEREBY DISABLING THE POWER STEERING. THIS APPEARS TO BE AN ON GOING PROBLEM WITH NUMEROUS JOURNEY POWER STEERING LINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825552February 11, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825650February 11, 2016
AIR BAGS, STRUCTURE:BODY
VEHICLE WAS TRAVELING ON A SIDE STREET AND WAS STRUCK BY ANOTHER VEHICLE ON THE LEFT SIDE JUST IN FRONT OF THE REAR WHEEL CAUSING IT TO SPIN AND ROLL. AS YOU CAN TELL BY THE PICTURES ATTACHED THE SIDE CURTAIN AIRBAGS DID NOT DEPLOY EITHER AT THE TIME OF INITIAL IMPACT FROM THE OTHER CAR HITTING THE SIDE OF OUR VEHICLE, NOR DID IT DEPLOY WHEN THE VEHICLE ROLLED ON IT'S SIDE AND ROOF. OUR CONCERN IS WHY?
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10838351February 10, 2016
ELECTRICAL SYSTEM
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE WIRELESS IGNITION NODE MODULE RECALL NOTICE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825307February 10, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT HAD NOT BEEN ABLE TO SCHEDULE A RECALL REPAIR APPOINTMENT FOR MORE THAN TWO YEARS DUE TO THE PART NOT BEING AVAILABLE. THE DEALER WAS CALLED SEVERAL TIMES AND WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND WAS UNABLE TO PROVIDE A DEFINITE DATE FOR WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825352February 10, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT SATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825464February 10, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825148February 9, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824844February 8, 2016
UNKNOWN OR OTHER
I HAVE BEEN WAITING SINCE LAST JUNE TO GET THE IGNITION RECALL COMPLETED ON MY VEHICLE. THE DEALERS KEEP SAYING I'M ON THE LIST AND THEY ARE WAITING ON PARTS. I HAVE CONTACTED DODGE WITH NO SUCCESS. THIS IS A SAFETY HAZARD, IF I HIT A BUMP MY KEY WILL GO INTO THE AUX POSITION AND I LOSE ALL USE OF BLINKERS, WINDOWS ETC....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824944February 8, 2016
ELECTRICAL SYSTEM
I PARKED MY 2010 DODGE JOURNEY IN THE PARKING LOT AT WORK AND BEFORE I TURNED IT OFF, SMOKE STARTED COMING OUT FROM BEHIND THE INSTRUMENT PANEL, SPECIFICALLY BEHIND THE SPEEDOMETER. I SHUT OFF MY JOURNEY, GRABBED MY BAG AND CALLED 911. WHILE I WAS GIVING MY ADDRESS, FLAMES BURST THROUGH THE DASH. THE FIRE DEPARTMENT ARRIVED WITHIN MINUTES BUT THE VEHICLE'S FRONT WAS ENGULFED AT THAT TIME. THEY PUT THE FIRE OUT. I CONTACTED CHRYSLER AND THEY SENT AN INDEPENDENT INVESTIGATION TEAM TO INSPECT IT. THE ELECTRICAL CLUSTER BEHIND THE INSTRUMENT PANEL WAS DETERMINED TO BE THE CAUSE. THE WIRE CLUSTER HAD CAUSED ELECTRICAL SHORTS WHEN I FIRST RECEIVED THE JOURNEY, WHICH A DEALERSHIP REPAIRED NEARLY SIX YEARS AGO THEIR STATED CAUSE: "WIRES CUT BY SHARP EDGE." THEY INSULATED THE WIRE, RELOCATED, AND SECURED IT AT THE TIME. CHRYSLER HAS CLAIMED IT WAS NOT A MANUFACTURING ISSUE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10824379February 5, 2016
SEAT BELTS, SEATS
DRIVERS SEAT, PASSENGER SEAT PLASTIC AROUND SEAT BELT ON SIDE OF SEAT BREAKS AND SEAT BELT GETS STUCK IN BETWEEN CRACKED AREA. MIDDLE ROW SEATS SIDE PLASTIC PIECE BREAKS ALSO, POPPING OFF EXPOSING METAL SHARP PIECE WHICH CAN CUT YOUR LEG OR HAND OF CLOSE TO THAT PIECE. VEHICLE IS 2015 AND HAS HAD RECALLS, CONTINUES BRAKE PROBLEMS AND JUST RECENTLY THROTTLE BODY AND CAM PROBLEMS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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