Dodge Journey Complaints

5,556 consumer complaints on file.

#11773455October 25, 2026
SERVICE BRAKES
Code c2200-48 anti-loc brake module internal supervision failure is a recall for my 2012 Dodge journey if the recall was completed it was not it was not a full recall fix so as of Oct/25/26 this code shows recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773110October 22, 2026
ENGINE, FUEL/PROPULSION SYSTEM
The vehicle experienced a premature catalytic converter failure directly related to the defect covered under manufacturer Recall Z98 (Federal Emissions: 2016-2017 JC 2.4L NOX FAIL). Prior to the recall being announced, the owner had the failed component replaced out-of-pocket using a legally compliant, EPA-certified aftermarket part. FCA/Stellantis has improperly denied the pre-notice reimbursement claim, asserting that warranty and recall guidelines strictly require an OEM part. This practice violates federal recall reimbursement guidelines and anti-tying regulations by refusing fair remedy for a known manufacturer defect simply because a compliant aftermarket part was used for a post-warranty repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772527October 20, 2026
SEATS, AIR BAGS
I came out to my car and the drivers seat head rest had deployed. I have not been in an accident of any kind. It is now unable to go back in. I no longer feel safe driving my car. Seems there was a recall investigation into this issue for years that I am now learning about.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772302October 20, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera on my 2017 dodge journey is displaying the image upside down. At times, it shows vertical lines, flickers or doesn’t turn on at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772357October 20, 2026
SERVICE BRAKES
The ABS light control light and brake light are currently on. The issue is the ABS control module. There are 1300 on order with zero in production.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771912October 18, 2026
SERVICE BRAKES, ENGINE
My catalytic converter code keeps popping. There is a recall for the year of my car, but the 2.4L. I truly believe the 3.6L for 2016 dodge journeys should be added to this recall as I see all over online its a huge issue for that year make and model as well. Abs module- the lights in my dash and code reader indicate a failing abs module. This is such a problem that the part is on back order. I believe this should also be a recall as it affects the safety of everyone on the car when the brakes aren't functioning properly and it can also affect other components of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771670October 16, 2026
ENGINE
The contact owns a 2018 Dodge Journey. The contact stated that while driving at an undisclosed speed, the engine shut off without warning, causing an immediate loss of power steering and power brake functionality. The contact maintained control and guided the vehicle to a stop safely. After several attempts, the vehicle restarted. The manufacturer was notified of the failure. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770755October 13, 2026
ELECTRICAL SYSTEM
The contact owns a 2020 Dodge Journey. The contact stated that after the vehicle was not driven and remained parked in the driveway for two weeks, the police department notified the contact at approximately 1:00 AM that the horn was sounding continuously. The contact attempted to deactivate the horn using the security alarm key fob, but the attempt failed. The contact opened a vehicle door and attempted to start the vehicle with the door open. At that time, the doors locked automatically, and there was a burning plastic odor coming from the vehicle, and the horn continued sounding. The contact immediately exited the vehicle and removed fuses from the fuse box; however, the fuses were extremely hot and caused burn injuries to the contact's hands. After removing the fuses, the horn continued sounding, and the engine failed to turn off. The contact retrieved tools to disconnect the battery located underneath the fuse box, after which the horn stopped and the engine shut off. Medical treatment for the burns was administered at home by the contact's spouse, a certified nurse. The vehicle was towed to the dealer, where a 2-hour initial inspection yielded no diagnosis. Upon further inspection, the dealer determined that the wiring harness underneath the fuse box had melted; however, the dealer remained unable to diagnose the root cause or perform repairs. The contact later researched the issue and learned of a separate fatal incident involving an identical failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769222October 6, 2026
AIR BAGS, SEATS
The airbag in the passenger headrest has deployed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769027October 5, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I own a 2018 Dodge Journey Crossroad V6. I am submitting this complaint because I have experienced multiple serious and recurring problems with the vehicle. The vehicle has had multiple transmission repairs/replacements. I have spent a significant amount of money addressing transmission problems, yet I continue to have major mechanical issues with the vehicle. The vehicle is also experiencing catalytic-converter/emissions-system problems. The check-engine light is on and the vehicle has produced diagnostic trouble codes P0420 and P0430, indicating catalyst-system efficiency problems affecting both banks. I am concerned about the reliability and safety of continuing to operate the vehicle with these issues, particularly given the repeated mechanical problems I have already experienced. Another significant safety concern is the factory backup camera. The camera intermittently glitches and the image can suddenly appear upside down. This makes the rear-view display unreliable and potentially prevents the driver from accurately seeing people, vehicles, or objects behind the vehicle while backing up. The problem is intermittent, which makes it especially concerning because the driver cannot reliably know when the camera will malfunction. I am requesting that NHTSA document these problems and investigate whether there are known defects or safety issues affecting 2018 Dodge Journey vehicles, particularly regarding the transmission, catalytic-converter/catalyst-system problems, and malfunctioning backup camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768880October 4, 2026
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Headrest popped open on passenger side and car hasn't been in accident since I have had it. Also my backup camera isn't working, it started going blank, and upside down til it doesn't do anything anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768658October 3, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
My rear view back up camera flipped upside down.. then it would have lines in it like an old tv.. now it’s just black and doesn’t work at all. There is a recall for my model just 1 year newer than mine. Can you help me!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768526October 2, 2026
AIR BAGS
The vehicle was involved in a collision. The airbags didn’t not deploy. The front of the vehicle is very smashed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11767746September 29, 2026
POWER TRAIN
The contact's wife owns a 2016 Dodge Journey. The vehicle lost power while depressing the accelerator pedal in the middle of an intersection and narrowly avoided being struck by an 18-wheeler. The check engine warning light and several other unknown warning lights were illuminated. The contact and his wife manually pushed the vehicle out of the intersection. Once out of the intersection, the contact attempted to drive the vehicle; however, the vehicle failed to engage while shifted in drive(D) or reverse(R). Due to the failure, the contact had a friend tow the vehicle back to the residence. The contact’s wife informed him that a week prior to the failure, the vehicle surged forward upon depression of the accelerator pedal after coming to a complete stop. The contact stated that there was an abnormal, burning odor coming from the vehicle after the failure. The contact and his wife suffered mental anguish due to the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V461000 (Power Train). The manufacturer was notified of the failure, and the contact was informed that the VIN was not included in the recall. The failure mileage was 128,761.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767845September 29, 2026
POWER TRAIN
The contact owns a 2019 Dodge Journey. The contact stated that while accelerating from a stop, the vehicle lost automotive power. The vehicle was restarted and then towed to an independent mechanic to be diagnosed. The contact was informed that the transmission failed and needed to be replaced. The vehicle was repaired. The failure mileage was 78,598.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766919September 25, 2026
ELECTRICAL SYSTEM
The contact owns a 2014 Dodge Journey. The contact stated that while pulling into the workplace at 3 MPH, smoke was coming from the middle of the hood. The vehicle was parked and the smoke intensified until the front of the vehicle was completely consumed by fire. The fire was extinguished by the fire department. The contact stated that based on the damages, the vehicle was a total loss. The failure mileage was approximately 250,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11767034September 25, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The ABS light came on and the Brake light came on plus the traction light is on. The car will not activate cruise control or the traction control either. We have no idea when it will completely stop working and causing an accident as a result. The problem has been identified as the ABS Brake Module by Integrity Automotive in Wylie Texas. Both Autozone and Orielly's have printed off the same codes. The lights in the dash have been on for 3 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765730September 20, 2026
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
On Saturday September 19, 2026, while driving my 2014, Dodge journey without any warning. My driver's seat headset deployed. There was no impact or collision at the time of the incident. Upon deployment of headrest hit my head
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765169September 18, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
My 2020 Dodge Journey is subject to FCA Recall 59C / NHTSA Campaign 25V-552 involving the rearview camera. The camera malfunction affected the rearview image used when backing. While the recall was open, I contacted an authorized Dodge dealer. I was advised that FCA's official recall remedy/parts had not yet been released. The dealer nevertheless offered a customer-paid camera replacement and provided pricing. Because the vehicle was used for rental, the open safety recall also prevented it from being listed on the rental platform. In approximately October 2025, while the official recall remedy remained unavailable, the rearview camera was replaced at my expense. I later submitted a pre-notification reimbursement claim to Dodge/FCA with an invoice, payment/accounting documentation, dealer pricing information, and recall documentation. FCA denied the claim specifically because the repair “was not performed in a certified repair facility.” I requested reconsideration and asked FCA to provide its applicable reimbursement plan and identify the specific provision and regulatory basis permitting denial for that reason. I referenced 49 CFR 573.13. FCA did not provide the requested plan or identify the provision. Instead, Customer Care responded that the reimbursement decision was “considered final.” I am submitting this complaint to document the recall experience and my concern regarding FCA's administration of its pre-notification reimbursement process. I have retained the dealer communications, repair documentation, reimbursement submission, denial, and appeal correspondence. I have also requested that an authorized Dodge dealer inspect the vehicle and formally complete Recall 59C under FCA's current procedure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765367September 18, 2026
EXTERIOR LIGHTING
Technician notes exterior headlight assembly is defective and not reflecting bright.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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