Dodge Journey Complaints

5,556 consumer complaints on file.

#10850513March 19, 2016
AIR BAGS, ELECTRICAL SYSTEM
DODGE HAS A RECALL (DODGE RECALL: SAFETY RECALL K07 / NHTSA RECALL: 10V658000) CONCERNING THE WIRING HARNESS IN THE FRONT DOOR, WHICH MAY BREAK AND COULD CAUSE THE AIRBAG LIGHT TO TURN ON AS THE SENSOR WOULD NOT BE CONNECTED. MY DODGE JOURNEY HAS THIS ISSUE WITH THE WIRING HARNESS, BUT DODGE WILL NOT FIX IT AS MY 2009 JOURNEY IS NOT LISTED UNDER THAT RECALL FOR SOME REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850460March 18, 2016
UNKNOWN OR OTHER
IN DECEMBER 2015, I RECEIVE A LETTER FROM FCA US LLC REGARDING A SAFETY RECALL NOTICE. IN JANUARY 2016, AFTER RETURNING FROM A TRIP, IMMEDIATELY I CALLED THE DEALER WHERE I PURCHASED THE CAR AND ASKED THEM TO SCHEDULE A SERVICE APPOINTMENT. THE APPOINTMENT WAS ON JANUARY 18, 2016; NEVERTHELESS, WHEN I ARRIVED TO THE DEALER, THE TOLD ME THAT THE PARTS NEEDED TO FIX THE PROBLEM WERE NOT AVAILABLE AND THAT THEY HAD TO MAKE AN ORDER. SINCE THEN, I AM CALLING ALL THE WEEKS AND THE ANSWER IS THAT THEY HAVEN'T RECEIVE THE PARTS YET. MOREOVER, ONE OF THE SELLERS TOLD ME THAT NOT TO WORRY SINCE THIS RECALL IS NOT IMPORTANT. DEFINITELY, I AM REALLY DISAPPOINTED WITH THIS SITUATION. NOT ONLY THAT MY CAR HAVEN'T BEEN FIXED BUT ALSO, ALL THE TIME I HAD WAIST IN THE DEALER AND IN THE PHONE CALLS. FURTHERMORE, I AM MOVING FORM SAN JUAN, PR TO SOUTH CAROLINA TAKING MY CAR NOT FIXED. I WILL APPRECIATE YOUR INVOLVEMENT IN THIS SAFETY MATTER. THANKS, [XXX] 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850394March 18, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2012 DODGE JOURNEY. WHILE DRIVING 15 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE ON THE PASSENGER SIDE. THE CONTACT'S VEHICLE FLIPPED OVER. THE AIR BAGS DEPLOYED. THERE WERE TWO INJURIES SUSTAINED THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW YARD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,523.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10849909March 16, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850042March 16, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED ON. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE OCCUPANT RESTRAIN CONTROL (ORC) MODULE NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS) HOWEVER, THE REMEDY WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850102March 16, 2016
ELECTRICAL SYSTEM, ENGINE, STEERING
DRIVER SIDE FRONT WINDOW/LOCKS/MIRROR CONTROLS DON'T WORK. REAR WINDOW CONTROLS DO WORK ON DRIVER SIDE. LOCKS AND PASSENGER WINDOW CONTROLS WORK ON PASSENGER SIDE. ALL IS EXACTLY AS IN SAFETY RECALL K07-FRONT DOOR WIRING HARNESS (STOPPED WITH MODEL YEAR 2009) SO WHY IS MY EXACT PROBLEM (2010) SHARED BY SO MANY OTHER 2010S ON THE INTERNET, TOO? I AM FRUSTRATED. MECHANIC CANNOT FIND PROBLEM. CONSIDERING BUYING A NEW MASTER SWITCH FOR DRIVER DOOR-OTHERS SAY REPLACING IT DIDN'T WORK! IT'S A KNOWN PROBLEM-SYMPTOMS EXACT AND TO THE "T"...RECALL WINDOW CUTOFF TOO SOON!!! WAS NOTIFIED OF IGNITION/KEY FOBICK RECALL, THANKFULLY! CAR OCCASIONALLY ALMOST DIES, CHUGS, AND KEEPS RUNNING. CAR STARTS AND RUNS GREAT-INTERMITTENT ALMOST DYING THING ALWAYS OUT OF THE BLUE! NOT NOTIFIED ABOUT HIGH PRESSURE POWER STEERING HOSE LEAKING PROBLEM-JUST PAID TO HAVE THAT REPLACED. POWER STEERING MAKES TERRIBLE NOISE WHEN TURNED TO RIGHT. SUSPENSION RATTLES LIKE A BOX OF BONES! WHAT NEXT? I'M GETTING THE SENSE THAT THIS VEHICLE ISN'T SAFE TO DRIVE (ESP. W/MY SON IN THE CAR)! DIAGNOSTICS AND REPAIR BILLS AND QUOTES REALLY STARTING TO STACK UP-THE MORE I LOOK INTO THIS 2010 DODGE JOURNEY REGARDING MY PROBLEMS, SEEING SO MANY OTHERS WITH SAME EXACT PROBLEMS-REALLY SURPRISED THAT THE RECALL LIST ISN'T MORE THAN IT IS! HOW MANY PEOPLE HAVE TO LIVE THROUGH THE SAME POOR QUALITY ISSUES BEFORE THE MANUFACTURER TAKES CARE OF THESE SOMETIMES SEEMINGLY PANDEMIC PROBLEMS??? STARTED BEFORE 116,000 MILES - NOW 120,115 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849715March 15, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER INDICATED ON THE INTERIM NOTIFICATION LETTER INDICATED THAT THE PARTS COULD BECOME AVAILABLE MID OF SECOND QUARTER OF 2017.THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846421March 14, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. IN ADDITION, THE CONTACT STATED THAT THE FAILURE OCCURRED ON ANOTHER OCCASION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846464March 14, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE REMEDY WOULD NOT BE AVAILABLE UNTIL THE SECOND QUARTER OF 2017. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849634March 14, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849635March 14, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 30 MPH, THE VEHICLE STARTED TO SMOKE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO A DEALER THE NEXT DAY, WHERE IT WAS DIAGNOSED THAT THERE WERE A CRACK IN THE POWER UNIT CASE THAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,379.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10846105March 11, 2016
SERVICE BRAKES
32000 MILES AND BRAKES AND ROTORS NEED TO BE REPLACED. REAR PADS WORE UNEVEN, DRIVES SIDE DOWN TO METAL WHILE PASSENGERS ARE STILL MEATY. FRONT PADS STILL MEATY BUT ROTORS ARE WARPED? DEALER CLAIMS WEAR & TEAR, NO WARRANTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846112March 11, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. ON SEVERAL OCCASIONS, THE VEHICLE FAILED TO START. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT ALSO STATED THAT THE BRAKES WOULD WEAR EXCESSIVELY AFTER BEING REPLACED. THE CONTACT ALSO STATED THAT THE VEHICLE EXPERIENCED A HEAD GASKET FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846137March 11, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846158March 11, 2016
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNED A 2009 DODGE JOURNEY. WHILE DRIVING 30 MPH, THE VEHICLE STALLED, ROLLED OVER MULTIPLE TIMES, AND CRASHED INTO ANOTHER VEHICLE. IN ADDITION, A SMOKE ODOR EMITTED FROM THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED BACK AND LEG INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AWAY FROM THE CRASH SCENE. THE VEHICLE WAS NOT DIAGNOSED AND WAS DEEMED DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND 16V047000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10846152March 11, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V373000 (ELECTRICAL SYSTEM) AND 16V047000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOLS CONFIRMS PART NOT AVAILABLE. UPDATED 05/10/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845979March 10, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845986March 10, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
I HAVE RECIEVED 3 RECALLS AND ALL OF THEM THE MANUFACTURER JUST SAYS TO CONTACT DEALER FOR VEHICLE INSPECTION AND PART REPAIR. ITS BEEN 3 MOS AND POWAY DODGE DEALER SAID TO WAIT TILL I GOT ANOTHER RECALL NOTICE THAT PARTS HAVE BEEN DISTRIBUTED. I AM WONDERING IF I NEED TO HAVE THE ACCIDENT BEFORE THE COMPANY ACCEPTS RESPONSABILITY FOR REPAIRS OR WORST DEATHS IN MY FAMILY. I HAVE A TWO YEAR OLD AND AN 8 YEAR OLD TO PROTECT MR. CEO/VP. FIRST IT WAS THE BREAKS, THEN SEAT BELT, NOW NAVIGATION SYSTEM. I ALSO HAVE NOT BEEN ABLE TO USE ONE OF THE AIR CONDITION VENTS IN FRONT SEAT CAUSE ITS NEVER CIRCULATED SINCE I BOUGHT IT. WAS MY CAR MADE ON A FRIDAY BEFORE HAPPY HOUR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845818March 9, 2016
EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT REPLACED THE BULBS, BUT THE FAILURE RECURRED SHORTLY AFTERWARDS. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE WIRES FOR THE TAG LIGHTS WERE MELTED. IN ADDITION, THE CONTACT MENTIONED THAT THE SIDE MIRRORS, DOORS, AND ALL THE LIGHTS WERE TURNING ON AND OFF INDEPENDENTLY AND BURNING FUMES WAS EMITTED INTO THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10845839March 9, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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